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Best Electronic Pilot Logbook

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Best Electronic Pilot Logbook

Old 9th Apr 2019, 13:09
  #101 (permalink)  
 
Join Date: Apr 2003
Location: USA
Posts: 40
Wonder if itís possible to sue them given that MCC has simply re-badged the same product?

class action?
havick is offline  
Old 9th Apr 2019, 19:12
  #102 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by havick View Post
Wonder if itís possible to sue them given that MCC has simply re-badged the same product?

class action?
Not just re-badged the same product, also took money from people that does not do anything itís supposed to.
Strait Shooter is offline  
Old 9th Apr 2019, 21:41
  #103 (permalink)  
Snr
 
Join Date: Aug 2011
Location: Scotland
Posts: 8
After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.

LogTen here I come. Or old fashioned paper, may be easier.
Snr is offline  
Old 10th Apr 2019, 07:49
  #104 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by Snr View Post
After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.

LogTen here I come. Or old fashioned paper, may be easier.
I sent the same email requesting a refund for the 3 year subscription fee I paid for the new failed software. I guess now that they have issued one refund, they are obligated to refund everyone.
Strait Shooter is offline  
Old 10th Apr 2019, 14:16
  #105 (permalink)  
 
Join Date: Sep 2007
Location: USA
Posts: 15
Can we export our MCC logbook to either LogTen or Logbook Pro? Thanks in advance.
sigler is offline  
Old 10th Apr 2019, 17:14
  #106 (permalink)  
 
Join Date: May 2008
Location: Lyon, France
Posts: 11
Is anyone here using Zululog ? Any feedbacks would be appreciated. (LogTen is not an option as I am not an Apple user)
Phalare is offline  
Old 10th Apr 2019, 22:02
  #107 (permalink)  
 
Join Date: Jul 2007
Location: World
Posts: 1,543
Originally Posted by sigler View Post
Can we export our MCC logbook to either LogTen or Logbook Pro? Thanks in advance.
How to import mccPILOTLOG logbook to LogTen Pro / Common Questions & Answers / Knowledge Base - Coradine Aviation Support
dirk85 is online now  
Old 11th Apr 2019, 05:47
  #108 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by Snr View Post
After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.

LogTen here I come. Or old fashioned paper, may be easier.
have you received the payment?
Strait Shooter is offline  
Old 13th Apr 2019, 11:08
  #109 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 583
The new software simply doesn't work.
As previously pointed out, importing the old MCC logbook into the new PILOTLOG software results in losing all remarks/comments from the original logbook.
The "Return" flight button doesn't work - it simply opens the highlighted flight, rather than reversing the airfields and blanking the data.
Also, once you've added an approach to a flight, I can't find a way to delete it, in fact, I get an error message if I click "remove".
The software is slow, clunky and basically nothing better than the last version. The ONLY reason I upgraded was because I was desperate for the new version to allow logging of flight time in 6 minute rounded decimal format, which is an absolute requirement for me.
I'm going to be seeking a refund, through Paypal if necessary, as the product does not work as advertised. Very disappointed and no response from the support team to ANY of my queries from over a week ago. Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
josephfeatherweight is online now  
Old 13th Apr 2019, 11:15
  #110 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by josephfeatherweight View Post
The new software simply doesn't work.
As previously pointed out, importing the old MCC logbook into the new PILOTLOG software results in losing all remarks/comments from the original logbook.
The "Return" flight button doesn't work - it simply opens the highlighted flight, rather than reversing the airfields and blanking the data.
The software is slow, clunky and basically nothing better than the last version. The ONLY reason I upgraded was because I was desperate for the new version to allow logging of flight time in 6 minute rounded decimal format, which is an absolute requirement for me.
I'm going to be seeking a refund, through Paypal if necessary, as the product does not work as advertised. Very disappointed and no response from the support team to ANY of my queries from over a week ago. Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
When I was working as a flight instructor I encouraged all my students to start their flying career with an electronic logbook and MCC was the logbook I recommended. Also hope no one remembers it was me. Iím always waiting on my refund. Iíll give it a few more days before I try take this further. Total false advertising and a flop. Iím already 100% up and running now on Logten pro.
Strait Shooter is offline  
Old 14th Apr 2019, 07:29
  #111 (permalink)  
Snr
 
Join Date: Aug 2011
Location: Scotland
Posts: 8
Originally Posted by Strait Shooter View Post


have you received the payment?

Not yet no. I imagine i'll have to chase this up a few times before it's given. They have agreed to refund though.
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Old 14th Apr 2019, 07:54
  #112 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by Snr View Post
Not yet no. I imagine i'll have to chase this up a few times before it's given. They have agreed to refund though.
I have not quite received confirmation that theyíll pay me but Iíve waited a few days with no response since I made it clear that I want a refund and Iím tired of the issues.
Strait Shooter is offline  
Old 14th Apr 2019, 10:21
  #113 (permalink)  
 
Join Date: Jun 2006
Location: ---
Posts: 280
+1 here.
I used their offer to enjoy a new ďlifetimeĒ subscription as my MAC warns me MCCPilotlog will not work with the next OS.
The migration worked, but everything after has been nothing short of a disaster. The ios apps wonít download the complete database/flight records. The OS app:
- does not accept new flights due to some weird off block/take off time calculator,
- does not import from flights the airline portal within the date frame requested
- pilot names ar not recognized from the database, therefore adding new pilots
- tail numbers are not recognized
- existing flights are not recognized, therefore the new import just puts the records next to them
- after deleting double entries, a re-start of the application is required to show the updated list of records
-.. this is after 1 day of trying everything.

As the new OS app requires you to install some newer version of a framework, MCC Pilotlog will not work anymore. Now looking if I can revert this.

My tip to MCC Pilotlog users who are happy and donít mind a gamble: keep using the old app, purchase the new one using their offer and wait.
Wait until MCCpilotlog doesnít work anymore while giving these guys some time to figure out their mess. Hopefully they have all fixed by the time the ďoldĒ MCC actually doesnít work anymore. Iím pretty sure theyíll fix it, but as their support ticketing system replies:
Our goal is to reply back to you within 48 hours. However, with the release of our new platform CrewLounge AERO, the number of tickets is extremely high. It may take up to 7 days before we can reply to your question. Please bear with us while we work as hard as we can !

I arrived at the point where I even wouldnít mind paying for logten pro, but then that one will probably provide itís own set of problems when transferring old data so Iíll just give them some time.
For new users itís better to wait in any case..

Last edited by ray cosmic; 14th Apr 2019 at 10:45.
ray cosmic is offline  
Old 14th Apr 2019, 11:11
  #114 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by ray cosmic View Post
+1 here.
I used their offer to enjoy a new ďlifetimeĒ subscription as my MAC warns me MCCPilotlog will not work with the next OS.
The migration worked, but everything after has been nothing short of a disaster. The ios apps wonít download the complete database/flight records. The OS app:
- does not accept new flights due to some weird off block/take off time calculator,
- does not import from flights the airline portal within the date frame requested
- pilot names ar not recognized from the database, therefore adding new pilots
- tail numbers are not recognized
- existing flights are not recognized, therefore the new import just puts the records next to them
- after deleting double entries, a re-start of the application is required to show the updated list of records
-.. this is after 1 day of trying everything.

As the new OS app requires you to install some newer version of a framework, MCC Pilotlog will not work anymore. Now looking if I can revert this.

My tip to MCC Pilotlog users who are happy and donít mind a gamble: keep using the old app, purchase the new one using their offer and wait.
Wait until MCCpilotlog doesnít work anymore while giving these guys some time to figure out their mess. Hopefully they have all fixed by the time the ďoldĒ MCC actually doesnít work anymore. Iím pretty sure theyíll fix it, but as their support ticketing system replies:
Our goal is to reply back to you within 48 hours. However, with the release of our new platform CrewLounge AERO, the number of tickets is extremely high. It may take up to 7 days before we can reply to your question. Please bear with us while we work as hard as we can !

I arrived at the point where I even wouldnít mind paying for logten pro, but then that one will probably provide itís own set of problems when transferring old data so Iíll just give them some time.
For new users itís better to wait in any case..

Hi Ray. I had the same issues as you and I was in a position where I needed to log flights on the go and print my logbook which were obviously functions the software could not perform. I met with a mate of mine and explained the situation to him. He then showed me how Logten pro works and thatís heís had it for ten years and itís worth every cent etc. I exported an XLS and an old CSV file from MCC / Crew lounge and then imported to Logten. It took me quite a few hours and a few attempts at importing (because I was not doing it correctly). Now that itís up and running and all entries match up and are up to date itís phenomenal. After 4 years with MCC pilot I must say that Logten pro is effortless and Iím happy to pay the annual fee. Iíve had really great support and the tutorials are fantastic. Program is really intuitive. You donít need to read a few hundred pax complex user manual that is actually for an old program. Logten can seem daunting but once you done the short course they offer and watch the short tutorials is super simple and Iím no tech wiz.

I just donít know how Iím going to get my money out of MCC because theyíve stopped replying to me.
Strait Shooter is offline  
Old 14th Apr 2019, 11:30
  #115 (permalink)  
 
Join Date: Jan 2006
Location: France
Posts: 366
I'll take the gamble and just keep using mccPilotLog. I got all my data backed up, so I won't be lost completely.
EatMyShorts! is offline  
Old 14th Apr 2019, 16:01
  #116 (permalink)  
 
Join Date: Jun 2006
Location: ---
Posts: 280
Thanks Straight Shooter,
I re-installed that "mono-framework" thing which is step 1 of the MCC log setup. To my surprise it worked again right after. So I'll just hang in there for a while and have the new version dormant.
MCC is all I need really, and if it works it's okay. Once I'll get fed up enough and the courage to change I'll keep your tips in mind.
ray cosmic is offline  
Old 16th Apr 2019, 06:19
  #117 (permalink)  
 
Join Date: Apr 2019
Location: Denmark
Posts: 6
Devil Refund

I havde the same problems as you guys, just asked for a refund for the 3 year and for the old MCC that i bought last summer.
Kapdk is offline  
Old 16th Apr 2019, 10:36
  #118 (permalink)  
 
Join Date: Jan 2018
Location: Amantido
Posts: 695
I wonder if they will change their politics with regard to the old mccPILOTLOG users now that a few of you are discussing about it on this forum. I'm still holding off for a few weeks before taking the plunge and pay for a new, so they say, lifetime license.
Banana Joe is offline  
Old 16th Apr 2019, 10:50
  #119 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 583
I haven't heard anything from them for over a week - not sure they'll even respond to my refund request...
I'm might try using "Buyer Protection" from Paypal on the grounds that the product "is significantly different from advertised".
josephfeatherweight is online now  
Old 16th Apr 2019, 21:44
  #120 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by josephfeatherweight View Post
I haven't heard anything from them for over a week - not sure they'll even respond to my refund request...
I'm might try using "Buyer Protection" from Paypal on the grounds that the product "is significantly different from advertised".
took a few emails back and forth but I did get a refund and they were really apologetic and understanding about it. They accepted full responsibility and refunded me. I do hope they clean up and get the product back to its former glory when I started.
Strait Shooter is offline  

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