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Best Electronic Pilot Logbook

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Best Electronic Pilot Logbook

Old 1st May 2019, 19:17
  #141 (permalink)  
 
Join Date: Jan 2006
Location: France
Posts: 397
Yes, they messed up royally and they have done themselves a bad service. Now they will have to pick up the pieces and fix it. For the time being I will stick to MCCPilotLog and see what they will offer at a later stage. Since I do not own/use any Apple devices, LogTen Pro is no option for me. I will rather go back to logging my flights manually.
EatMyShorts! is offline  
Old 6th May 2019, 09:01
  #142 (permalink)  
 
Join Date: Dec 2006
Location: Athens, Greece
Age: 36
Posts: 32
After 2 weeks they replied to my mail:
"blah blah... Your message got my full attention ! I understand your point of view and your disappointment. To address your concerns, I'm attaching a Personal Letter from our founder Pat, explaining the background.

CrewLounge PILOTLOG comes with more than 500 improvements. This Blog Article outlines the major changes. To take advantage of our temporary grandfathering program, follow the guidelines from the website FAQ page.

I truly hope you will join our new journey soon !"

And they attached a pdf from the founder which I attach below. Between all others he says:
"That puts me in a difficult situation, as I gave you my word with a lifetime use of mccPILOTLOG. From a legal point of view, I do keep my word : You can continue to using mccPILOTLOG for as long as you want. You continue to receiving our support whenever you need assistance. mccPILOTLOG continues to run, including the expensive cloud servers that sync and backup your flight data. We are only terminating further development and software updating. However, in the future, your logbook may encounter issues when the surrounding operating system (Mac, Windows, iOS, Android) is updated, or when your airline makes changes to the crew rostering system. Therefore, we invite all pilots to switch to CrewLounge AERO today."

I asked for a refund of the mccpilotlog because it no longer works for my airline and they refuse to update it. Lets see what happens now.
Attached Files
File Type: pdf
mccPILOTLOG_migration.pdf (360.8 KB, 37 views)
MerNion is offline  
Old 6th May 2019, 09:06
  #143 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 646
That's what the paying (some 96 EUROS!) customer wants - to join a "new journey"!!
Actually, they just want a product that works - and it should, it's essentially a flash spreadsheet with cloud backup...
josephfeatherweight is offline  
Old 6th May 2019, 10:17
  #144 (permalink)  
 
Join Date: Apr 2009
Location: UK
Posts: 421
Thanks for posting the letter. Since stopping flying "Pat" has certainly embraced the use of buzzwords. My take on his letter:
  • we grew to big and our costs got out of control so now I need more money
  • our competition went subscription and screwed over their customers so its okay to copy what they did cos we are a bit cheaper than them and aren't screwing you over as much - yet!
  • I know I am legally in the poop so I am saying I will honour the lifetime agreement but the reality is that when it comes to the crunch (Windows/OS/AIMS major updates) the existing software will fall over so I will play my get out of jail card and blame someone else
MCDU2 is offline  
Old 7th May 2019, 01:50
  #145 (permalink)  
 
Join Date: May 2019
Location: US
Posts: 6
MCC Pilotlog/Crewlounge Pilotlog is a RipOff

If you are considering MCC Pilot Log, here’s my experience:

I purchased MCC Pilot Log Enterprise Edition (Lifetime) 5 months ago because I had heard good reviews and the company’s web site pitched how there were no subscription fees. It cost me about $81.09 after the EUR conversion. The MCC Pilot Log web site states “We do not run a subscription plan. We have 3 editions with one-time fee for life-time use. The basic STD Edition is even FREE.”

During these 5 months I used the software, but suddenly the airline interface stopped working. I went to the support page to log a support ticket and was greeted with the following message:

“IMPORTANT NOTE : 10 years after the first release, and 2600 changes and fixes later, it was time to rebuild mccPILOTLOG on new fundaments.

mccPILOTLOG is still available to existing customers. New customers can still purchase mccPILOTLOG, if they want. However, we are no longer updating mccPILOTLOG. Instead, the team is focusing on the new logbook. We recommend all pilots to migrate to our new app CrewLounge PILOTLOG !”



After my initial disbelief and further investigation I found the FAQ page for people like me who had just purchased what was sold as a lifetime license. Below is an excerpt from the company’s FAQ page:



I paid for mccPILOTLOG, do I have to pay again ?

We keep our word : your license for mccPILOTLOG remains valid ! You have paid for a lifetime use of mccPILOTLOG, so you can continue to using mccPILOTLOG as long as you want. We do not terminate mccPILOTLOG, your logbook continues to run. We do not terminate support, you continue to receiving the same support as before.

We only terminate further updating and bug fixing. Our team is now focusing on the CrewLounge AERO Suite, a completely new platform created with the latest coding technologies and security protocols. CrewLounge PILOTLOG, as part of the CrewLounge AERO Suite, is the new pilot logbook to replace mccPILOTLOG. CrewLounge PILOTLOG is subscription based, we do no longer offer one-time payments.

We invite all pilots with a lifetime license for mccPILOTLOG to migrate and enjoy the new CrewLounge AERO Suite ! We certainly understand that you are reluctant to switching to a subscription plan. We have GOOD news for you : You don’t !

Contrary to our competitors, that either ceased to exist, or that canceled all license keys and forced users into a subscription plan, we offer grandfathering rights to all users of mccPILOTLOG ! You can now migrate your lifetime license from mccPILOTLOG to CrewLounge PILOTLOG with a one-time contribution ! Buy 3 years and get Lifetime ! No subscription, no extra charges ! We will also pay the VAT for you !

That’s true ! All pilots with a lifetime license for mccPILOTLOG can now transfer their license to the new CrewLounge PILOTLOG application and be excluded from subscriptions, for lifetime! This offer is limited in time !

As a bonus, you receive a free 1-year license for the popular calendar app CrewLounge CONNECT (value 12.00 EUR) ! And, as an extra bonus, all PRO users (mccPILOTLOG) can now free upgrade to ENT (CrewLounge PILOTLOG) without being charged extra !

So, here is our offer :
  • purchase 3 years of the new CrewLounge PILOTLOG software (*)
  • get 10% immediate discount (for 3-year orders)
  • get another 20% discount (that is, we will pay the VAT applicable to your country)
  • transfer your Lifetime license to CrewLounge PILOTLOG (be excluded from subscriptions)
  • upgrade to a higher Edition ENT or the new ENT+ (even if you are on PRO today)
  • get 1 year free use of our popular roster app CrewLounge CONNECT
This is a temporary offer, we hold the right to terminate this offer at any time !

(*) Pilots that purchased mccPILOTLOG in 2019, can upgrade with paying only 1-year subscription to CrewLounge AERO.”

Essentially, the lifetime software I just purchased will not be updated any more. Therefore, the airline interface will not be fixed. In other words, my software is now useless to me.

But wait, I checked out their upgrade offer and found that I will need to pay for 3 years up front to get the lifetime subscription that I already paid for 5 months ago. The price is 2.99 EUR/month or about $3.35/month as of today. A total of about $120.00. Believe it or not, I actually considered just paying the money and moving on with my life. So I downloaded the trial version of the new CrewLounge Pilot Log, imported my data and tried to download my schedule with the airline interface. Of course – it doesn’t work.

Overall, my experience with this company is extremely negative. I would not recommend MCC Pilot Log or CrewLounge Pilot Log. You will be disappointed and will end up having to pay for a real logbook program from a reputable company. Good luck folks. Learning is a change in behavior as a result of experience.
Papa_Kilo is offline  
Old 7th May 2019, 07:37
  #146 (permalink)  
 
Join Date: Apr 2019
Location: Denmark
Posts: 6
Hi guys

Threaten them with a lawsuit, it is illegal what they have done in the EU, I did, and got my money back.....
I don't give anything for "Personal Letter from our founder Pat, explaining the background." that's just BS, what happens is they just got greedy...

After I got my money back, they try to get me to remove my comments In Apple store with this email:
Dear XXXX,
We have returned your initial payment, which is an exception to our policy.
Since you are no longer using the applications, we would appreciate if you could perhaps remove your comments from the app store, for mccPILOTLOG / CrewLounge PILOTLOG. However, at all times, you have the right to leave your comments as they are.


That tells me, they know the have made a "big no-no", and my comments will stay, no one tries to steal/scam me of money, and then think i will help them afterwards...

Last edited by Kapdk; 7th May 2019 at 09:17.
Kapdk is offline  
Old 7th May 2019, 16:11
  #147 (permalink)  
 
Join Date: Nov 2018
Location: Luna
Posts: 1
One of the biggest mistake I ever did. Stay away from MCC Logbook. I bought it, shortly after stopped working, filed a report with support... 3 weeks later still waiting and not replying my emails.
africancirrus is offline  
Old 8th May 2019, 10:32
  #148 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by Kapdk View Post
Hi guys

Threaten them with a lawsuit, it is illegal what they have done in the EU, I did, and got my money back.....
I don't give anything for "Personal Letter from our founder Pat, explaining the background." that's just BS, what happens is they just got greedy...

After I got my money back, they try to get me to remove my comments In Apple store with this email:
Dear XXXX,
We have returned your initial payment, which is an exception to our policy.
Since you are no longer using the applications, we would appreciate if you could perhaps remove your comments from the app store, for mccPILOTLOG / CrewLounge PILOTLOG. However, at all times, you have the right to leave your comments as they are.


That tells me, they know the have made a "big no-no", and my comments will stay, no one tries to steal/scam me of money, and then think i will help them afterwards...
not a bad idea. Anyone who is waiting for their money back should maybe post a review with more detail and I’m sure that will get their attention.
Strait Shooter is offline  
Old 8th May 2019, 10:36
  #149 (permalink)  
 
Join Date: Apr 2019
Location: UK
Posts: 17
Since MCC Pilot Log has changed what Electronic logbook should I go for? I do not like Apple products so it has to be Android or Windows capable
Victor Golf is offline  
Old 8th May 2019, 17:01
  #150 (permalink)  
 
Join Date: May 2017
Location: Europe
Posts: 63
I have same issue. Purchased enterprise subscription September 2018. Wrote them a mail yesterday and received same semi-generic response. Really bad way to migrate a product. As response to their mail I requested money back. Let's see what will happen.
nebojsar is offline  
Old 8th May 2019, 21:17
  #151 (permalink)  
 
Join Date: Aug 2011
Location: BHX
Posts: 44
As above, another negative experience from me. Stay away from MccPilotlog or CrewLounge until they sort out their issues. Typical greed. At this stage Id rather pay more for a reliable and user friendly Logten then this shoody attempt at once okay logbook.

I would not recommend this company at all. Their software package is ultra complicated, especially if you were a previous MccPilot log user. You would think one needs to be a skilled C/C+ programmer to use their facilities.
They are not cheap, nor they care about their existing customers that recently switched to MccPilot log.
I paid for my top enterprise version which is now no longer valid. Just that recently online I came across this new Crew Lounge logbook, they advertised this grandfather rights and that if you purchase 3 years of Crew lounge, you get reinstated the lifetime version. Guess what, they must have ran this secretly, as when you go on their website, they want you to pay for the full 5 years of membership in advance.
Totally not worth it. Especially for a company that reopened a new company in order to improve things, but left their old customers behind, its certainly not a company I would trust paying 5 years of membership to come up with some new money scam again in 1 years time.

There's better options and easier to use platforms out there.
Citationcj2 is offline  
Old 8th May 2019, 21:57
  #152 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 646
If you happened to purchase MCC/CrewLounge via Paypal, then request a refund via Paypal - worked for me after about a week.
josephfeatherweight is offline  
Old 8th May 2019, 22:30
  #153 (permalink)  
 
Join Date: Jan 2018
Location: Amantido
Posts: 7
Is anybody using Safelog and can tell me if it is possible to capture signatures? For me this is of great importance as I want to leave paper logbooks for good.
Banana Joe is offline  
Old 10th May 2019, 09:07
  #154 (permalink)  
 
Join Date: Apr 2012
Location: planet earth
Age: 54
Posts: 48
You can now migrate your lifetime license from mccPILOTLOG to CrewLounge PILOTLOG with a one-time contribution ! Buy 3 years and get Lifetime !
Cagedh is offline  
Old 15th May 2019, 09:55
  #155 (permalink)  
 
Join Date: Jan 2000
Location: South Africa
Posts: 510
MCCPilotLog worked great for my needs. CrewLounge PilotLog is just completely broken at the moment. I hope they get it sorted out, because I have coughed up for a lifetime MCC Enterprise license and now for the grandfathered Crewlounge license.
nugpot is offline  
Old 15th May 2019, 10:01
  #156 (permalink)  
 
Join Date: Jan 2000
Location: South Africa
Posts: 510
Originally Posted by josephfeatherweight View Post
The new software simply doesn't work.
...
Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
You described my feelings exactly!
nugpot is offline  
Old 18th May 2019, 07:58
  #157 (permalink)  
 
Join Date: May 2017
Location: Europe
Posts: 63
I sent them mail regarding refund but no answer after. Now we will go for paypal dispute, maybe that helps...
nebojsar is offline  
Old 20th May 2019, 06:45
  #158 (permalink)  
 
Join Date: Mar 2001
Location: Melbourne
Posts: 3
I’ll add my review of Crewlounge Pilotlog too, which mimics most of the others on here. Used MCC for about 12-13years and while little complicated initially, worked well.

Enter Crewlounge pilotlog, looks and feels the same and essentially is the same, except it doesn’t work for me at all. Did the conversion of lifetime license thing, took my money easily enough, but the transfer of data from MCC was far from seamless. Quite a number of migration issues of data which took a number of hours for me to correct. Eventually got the Windows program working ok and then moved to adding the IOS app. The IOS app just does not work...

Went through a number of support tickets which took over 14 days to get a reply, and every time the response resembles something like “we have fixed this please reinstall”. Support responses are rubbish and it seems to me nothing is getting fixed. Got the same letter “from Pat” etc...

I asked for for a refund via ticket and got a generic “we’re working on it response”, but no mention of a refund, so I opened a Paypal refund dispute. Within 24 hrs of the dispute they removed my Crewlounge account [fair enough) and sent an invoice credit note saying they will refund immediately. The PDF credit note from them shows a refund, but days later no refund actually recieved. Guess I’ll be relying on PayPal.

They wrecked a system that was working well, likely as suggested due wanting more money... can’t recommend Crewlounge as a program or their support.

Now looking for something else other than Logten (no mac, but use iOS iPad/iphone), Safelog seems to be the one, but very old reviews don’t read well. Can anyone comment on Dauntless Safelog recently?

Last edited by Givin It All I Got Capt'n; 20th May 2019 at 23:57.
Givin It All I Got Capt'n is offline  
Old 20th May 2019, 22:50
  #159 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 646
Capt'n - hold out a few days for the Paypal refund - it can take a coupla days...
I'll be amazed if this company survives this train-wreck of a software "upgrade"...
josephfeatherweight is offline  
Old 21st May 2019, 18:09
  #160 (permalink)  
 
Join Date: Apr 2003
Location: USA
Posts: 150
Make sure you update and keep manual updates on your hard drive of your logbook for when the music finally does stop on the whole company.
havick is offline  

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