After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.
LogTen here I come. Or old fashioned paper, may be easier.
I sent the same email requesting a refund for the 3 year subscription fee I paid for the new failed software. I guess now that they have issued one refund, they are obligated to refund everyone.