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Best Electronic Pilot Logbook

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Best Electronic Pilot Logbook

Old 16th Apr 2019, 21:48
  #121 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 583
Originally Posted by Strait Shooter View Post


took a few emails back and forth but I did get a refund and they were really apologetic and understanding about it. They accepted full responsibility and refunded me. I do hope they clean up and get the product back to its former glory when I started.
Good to know, though Iíve not had any response to my initial support query regarding the missing flight remarks upon importing the old MCC logbook. Iíll give them a few more days to be fair.
josephfeatherweight is offline  
Old 17th Apr 2019, 21:14
  #122 (permalink)  
 
Join Date: Sep 2012
Location: Europe
Posts: 143
Originally Posted by Strait Shooter View Post
I do hope they clean up and get the product back to its former glory when I started.

I'm going to be huge pessimist and say that that is not going to happen. It has taken them years to release this pile of *ahem*... code...
Still have the very strong suspicion that the original creators have long gone or taken a backseat and the place is being run by the Asian department, who in my experience have been at best unhelpful in terms of support* and seem to be better at marketing than actual software development.

I am keeping the old mccPilotlog and sprung for Logten to trial that at the same time. In the meanwhile ignoring any software updates to mccPilotlog as well... don't update what isn't broken (yet) .

*(I basically handed them the exact problem and possible solution on a platter, to the point where anyone who has seen a few lines of codes would have figured out where the problem might lie and how to fix it in a single email reply, instead it took them a string of 10 emails to come up with no solution at all)
Intrance is offline  
Old 19th Apr 2019, 10:16
  #123 (permalink)  
 
Join Date: Aug 2017
Location: Earth
Posts: 23
Iíve already transferred my MCC Pilotlog user license to this new one. Is there any way I can go back to the old one?
avi8safely is offline  
Old 22nd Apr 2019, 09:28
  #124 (permalink)  
 
Join Date: Apr 2019
Location: Denmark
Posts: 6
Anybody got a respons from MCC/Crewlounge. I have serval support tickets now, but no contact after about 12 days...
Kapdk is offline  
Old 22nd Apr 2019, 10:08
  #125 (permalink)  
 
Join Date: Jun 2006
Location: ---
Posts: 280
Originally Posted by avi8safely View Post
Iíve already transferred my MCC Pilotlog user license to this new one. Is there any way I can go back to the old one?
From my own experience as I reverted back to the MCC Pilot log (v4), it's running in parallel, so if you go back to using that one it should still work.
ray cosmic is offline  
Old 22nd Apr 2019, 10:15
  #126 (permalink)  
Drain Bamaged
 
Join Date: Mar 2000
Location: Earth
Age: 51
Posts: 396
Originally Posted by avi8safely View Post
Iíve already transferred my MCC Pilotlog user license to this new one. Is there any way I can go back to the old one?
Why would you want to do that?

To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together:
-I did the transfer when the program was ready (not before duh!)
-I followed all their instructions (double duh!)
And guess what!? No problems, zťro, zilch, nada!

I'd rather shell a 100 in whatever currencies every two or three year and have an electronic logbook working properly.
It's 2 or 3 Euros per months FFS! Skip one or two coffee every 30 days and you'll be good.

I had a scare couple of years ago with an old electronic logbook that suddenly became incompatible! (Anyone who wants to keeps the old mccPilotlog's version until it dies should remember that)
It took a few months but mccPilotlog eventually managed to transfer my old data on theirs when nobody else could.
ehwatezedoing is offline  
Old 22nd Apr 2019, 10:28
  #127 (permalink)  
 
Join Date: Sep 2012
Location: Europe
Posts: 143
Originally Posted by ehwatezedoing View Post
Why would you want to do that?

To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together:
-I did the transfer when the program was ready (not before duh!)
-I followed all their instructions (double duh!)
And guess what!? No problems, zťro, zilch, nada!

I'd rather shell a 100 in whatever currencies every two or three year and have an electronic logbook working properly.
It's 2 or 3 Euros per months FFS! Skip one or two coffee every 30 days and you'll be good.
Congratulations, you donít mind being talked*out of more money paying for the same product with new graphics again and getting false promises all the time from a party you are doing business with. Some of us ďcheaposĒ do. I went to a more expensive solution that seems to be more trustworthy, competent in terms of support, and*feature rich than what mccPilotLog aka Crewlounge aka ďFill in company name in 2-3 years hereĒ has been showing customers the last few years.
Intrance is offline  
Old 22nd Apr 2019, 11:52
  #128 (permalink)  
 
Join Date: Apr 2010
Location: IRS NAV ONLY
Posts: 798
I've tried the new software, keeps freezing all the time - and this without a single logbook entry. Seems like years of development clearly paid off.



They did a fantastic job on that 64-bit compile.
FlyingStone is offline  
Old 22nd Apr 2019, 11:55
  #129 (permalink)  
 
Join Date: May 2008
Location: Lyon, France
Posts: 11
I'm still waiting for a reply after 12 days...

ehwatezedoing, good on you if you don't have any problems with the new version, but personally it's just a nightmare...Hundreds of bugs, and again, same old and slow design...

In the meantime I am unable to log my flights (or extremly slowly and with many bugs...) which is a big pain when you just paid for that long-awaited new version..

I also asked for a refund and I'm trying Zululog now, let's see..
Phalare is offline  
Old 22nd Apr 2019, 12:17
  #130 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 583
I have raised the issue via Paypal seeking a refund - I haven't heard from "support" for two weeks now.

To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together:
-I did the transfer when the program was ready (not before duh!)
-I followed all their instructions (double duh!)
And guess what!? No problems, zťro, zilch, nada!
Did your remarks/comments import correctly from your flights from your previous MCC logbook?
Does the "Return Flight" button work for you?
Interested to hear.
josephfeatherweight is offline  
Old 22nd Apr 2019, 16:30
  #131 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by ehwatezedoing View Post
Why would you want to do that?

To all this bunch of cheapos whining people jumping to conclusions before even putting two and two together:
-I did the transfer when the program was ready (not before duh!)
-I followed all their instructions (double duh!)
And guess what!? No problems, zťro, zilch, nada!

I'd rather shell a 100 in whatever currencies every two or three year and have an electronic logbook working properly.
It's 2 or 3 Euros per months FFS! Skip one or two coffee every 30 days and you'll be good.

I had a scare couple of years ago with an old electronic logbook that suddenly became incompatible! (Anyone who wants to keeps the old mccPilotlog's version until it dies should remember that)
It took a few months but mccPilotlog eventually managed to transfer my old data on theirs when nobody else could.
Well..... you are the only person I have heard who has had a good experience or maybe you have low expectations.*

If the program gram has been released for download and you pay for it that means itís ready. Not sure how it would be possible to use it before itís ready.*

Im glad that you had a good experience with MCC a few years back, so did I. Thatís why I would always recommend. Itís a different product/company now.*

I received my refund. Took a while but I got it. Iím extremely happy with new software (not Crew Lounge m) and love using it every day.*
Strait Shooter is offline  
Old 23rd Apr 2019, 03:28
  #132 (permalink)  
 
Join Date: Apr 2003
Location: USA
Posts: 40
Originally Posted by Strait Shooter View Post


Well..... you are the only person I have heard who has had a good experience or maybe you have low expectations.*

If the program gram has been released for download and you pay for it that means itís ready. Not sure how it would be possible to use it before itís ready.*

Im glad that you had a good experience with MCC a few years back, so did I. Thatís why I would always recommend. Itís a different product/company now.*

I received my refund. Took a while but I got it. Iím extremely happy with new software (not Crew Lounge m) and love using it every day.*
what did you switch to?
havick is offline  
Old 23rd Apr 2019, 15:16
  #133 (permalink)  
 
Join Date: Apr 2019
Location: Denmark
Posts: 6
Consumer Mediation Service

After no contact in 14 days i have lost all trust in MCC/Crewlounge, i surgest that all file a complaint with the Belgium Consumer Meditation service

consumerombudsman.be/en

Maybe that will do the trick..
Kapdk is offline  
Old 23rd Apr 2019, 22:03
  #134 (permalink)  
 
Join Date: Apr 2019
Location: New Zealand
Posts: 14
Originally Posted by havick View Post


what did you switch to?
logten pro. I know itís expensive but so worth it.
Strait Shooter is offline  
Old 26th Apr 2019, 09:40
  #135 (permalink)  
 
Join Date: Jul 2011
Location: UK
Posts: 367
Got a response to a number of support tickets today. Bit by bit theyíre getting the new PilotLog software sorted out. Hopeless state that it was released in, but they really seem be pushing lots of updates.

Maybe in a few weeks itíll be useable, but in the meantime continuing to use MCC
Dct_Mopas is offline  
Old 29th Apr 2019, 22:55
  #136 (permalink)  
 
Join Date: Jan 2019
Location: canada
Posts: 2
I had bought MCC a year ago, format was never great, nor the support, decided to go to Logten and eat the annual fee. So far, it seems like it'll be worth it. Barely.
330Heavy is offline  
Old 30th Apr 2019, 15:53
  #137 (permalink)  
 
Join Date: Oct 2010
Location: Earth
Age: 43
Posts: 7
I'm having the same BS issues with MCC/ crewlounge whatever there are called now....
WHat about other options? SafeLog, Pilotlogapp etc, anyone experience with those?
Bernardg is offline  
Old 1st May 2019, 04:02
  #138 (permalink)  
 
Join Date: Aug 2001
Location: The wrong time zone...
Posts: 583
Received my refund (only after a Paypal "requested refund") - happy with that result - unfortunately I don't have the inclination to follow the developmental journey of MCC/Crewlounge.
Like a few others, have bitten the bullet and shelled out for LogTen - despite the cost, instantly (well, after I sorted out the import of the MCC logbook!) happy with my decision.
I really wanted MCC/Crewlounge to succeed, but was:
- pi$$ed off that they moved to a subscription soon after I'd paid for my "lifetime" software
- exceptionally unhappy with the quality/usability of their latest offering
- ultimately tired of their lack of response to my support requests
I am grateful for the relatively hassle free refund - I fear they may not survive this appalling attempt at a new software/subscription launch.
josephfeatherweight is offline  
Old 1st May 2019, 09:18
  #139 (permalink)  
 
Join Date: Jan 2018
Location: Amantido
Posts: 695
I'm still holding off and my next devices might be Apple just for the reasons you mentioned.
Banana Joe is offline  
Old 1st May 2019, 15:04
  #140 (permalink)  
 
Join Date: Apr 2019
Location: Denmark
Posts: 6
They have just confirmed a refund for me for the crewlounge update, and confirmend they will Pay me back for MCC i bought last summer.

I do think they are real concerned about all this, and what it are doing to there business, but then again it's there own fault...

I am going back to Logten pro it's the best but pricey, so one round less for the hold crew next time ����
Kapdk is offline  

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