LUTON -8
Join Date: Aug 2013
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If easyJet does axe Copenhagen, as no official announcement has been made as of yet, then this will free up some aircraft as Copenhagen is currently on 4 daily flights, so this could enable easyJet to add some much needed frequency on existing routes and maybe even launch some new routes. So in a sense it could be a good thing as they could be earning more yield on other routes then having a price war with FR on the Luton-Copenhagen route. I would like to see routes such as Porto to increase frequency and Munich to add retimed flights to make it more accessible for business passengers. Also it would be good to see new routes such as Krakow being launched which is currently unserved from Luton.
It sounds like wait & see for a little longer as far as Copenhagen is concerned.
Join Date: Aug 2004
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Yes, Krakow and Warsaw were easyJet routes at one point. Wizz's Katowice route covers that fine now. The Canaries routes are an interesting case as well - maybe winter only, but they started operating in September... so maybe not just CPH!
Join Date: Dec 2015
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EasyJet's Tenerife and Lanzarote services have been doing very well with loads has they have been very high since they commence operation, unlike Toulouse which has been performing horrifically bad, sound of only been at most 4 weekly. I know I can't comment about yield obviously on the Canaries routes, so I am only commenting on loads. I would be highly surprised if they were winter only and also highly surprised if they were to stop the services.
Join Date: Oct 2016
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Is it me or are there four pressing issues at Luton which need correcting immediately:
1) Airport drop off - why is there a charge?
2) Airport road - why is the last mile to the terminal building always gridlocked and why does a three lane roundabout (where nobody is in the correct lane) go into a single lane road?
3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!
4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!
Until these issues are ironed out (having looked on Twitter and Facebook group for Luton Airport, these issues are very common), then the airport will not receive any custom from me when I fly as a pax! I'd rather fly out of Ethiopia or Afghanistan!
1) Airport drop off - why is there a charge?
2) Airport road - why is the last mile to the terminal building always gridlocked and why does a three lane roundabout (where nobody is in the correct lane) go into a single lane road?
3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!
4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!
Until these issues are ironed out (having looked on Twitter and Facebook group for Luton Airport, these issues are very common), then the airport will not receive any custom from me when I fly as a pax! I'd rather fly out of Ethiopia or Afghanistan!
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1) Airport drop off - why is there a charge?
2) Airport road - why is the last mile to the terminal building always gridlocked and why does a three lane roundabout (where nobody is in the correct lane) go into a single lane road?
The other issue is a temporary pedestrian crossing on the approach road to the drop off area that will be closed in the next few weeks and replaced by a bridge.
3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!
4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!
Join Date: Apr 2009
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...because the pay is so poor they can't recruit enough staff, of those they do manage to recruit half decide the money is not worth getting out of bed for so they don't show up for work, the other half get sick of trying to cover for those who haven't showed up and leave... welcome to the customer foccused world of airline ground handling...
I voiced my opinion on poor service by handling agents last year and nothing much has changed. When 95% of your business is LCC's who want to keep their fares low, making money from ground handling verges on the impossible. My original post:- LUTON -8
Following on from this.....certain long-established airlines at LTN who don't strictly operate the low cost model (longer turn-rounds where aircraft are fully cleaned etc), have suffered increasingly poor service from handling agents due to the dominance of LCC's and hence the issues already mentioned. This Summer has seen an improvement in some aspects of ground handling due to a lot of of focus being given to what went wrong last year...
Following on from this.....certain long-established airlines at LTN who don't strictly operate the low cost model (longer turn-rounds where aircraft are fully cleaned etc), have suffered increasingly poor service from handling agents due to the dominance of LCC's and hence the issues already mentioned. This Summer has seen an improvement in some aspects of ground handling due to a lot of of focus being given to what went wrong last year...
Join Date: Oct 2005
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And it's for all these reasons that I avoid Luton. I much prefer to pay more and use Air France/ Flybe into BHX.
Nearly always on time and treated well.
Saving a few quid can be extremely stressful.
Nearly always on time and treated well.
Saving a few quid can be extremely stressful.
Join Date: Nov 2001
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...because the pay is so poor they can't recruit enough staff, of those they do manage to recruit half decide the money is not worth getting out of bed for so they don't show up for work, the other half get sick of trying to cover for those who haven't showed up and leave... welcome to the customer focused world of airline ground handling...
Join Date: Oct 2016
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3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!
4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!
Opposite belt 2, in the corner, there's people that the deal with the baggage, often on computers monitoring things.
Join Date: Apr 2004
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The best and worst airports in the WORLD, not the UK or Europe, the WORLD...
I wonder how Luton scored?!
Congratulation on coming in the top 10 of one those lists!
What are the world's best and worst airports for 2016? - CNN.com
I wonder how Luton scored?!
Congratulation on coming in the top 10 of one those lists!
What are the world's best and worst airports for 2016? - CNN.com
Last edited by gilesdavies; 19th Oct 2016 at 20:53.
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In the next few weeks Luton should see the multistory car park and passenger bridge open to the public and hopefully maybe around February / March time the whole of the new CTA road network will open.
If this sorts out the queues it will make a difference but I doubt it that it will. Even now and lets remember it is October 20th I can see the traffic queue is all the way down to the bottom of the hill where the A1081 splits for the airport and the route to Hitchin.
The resurfacing of the short term car park is I would say 10 years over due and particularly in the last 2 or 3 years is a total disgrace. I can't think of any car park that is so full of potholes than Luton so when it finally gets a makeover it should improve the customer experience no end. Again this should be complete by the end of winter.
As for the terminal there will be limited improvements for next summer in the departure lounge when the hoardings are taken down but it will still be a long wait for the terminal extension to open with still no signs of the first steel work going in.
If this sorts out the queues it will make a difference but I doubt it that it will. Even now and lets remember it is October 20th I can see the traffic queue is all the way down to the bottom of the hill where the A1081 splits for the airport and the route to Hitchin.
The resurfacing of the short term car park is I would say 10 years over due and particularly in the last 2 or 3 years is a total disgrace. I can't think of any car park that is so full of potholes than Luton so when it finally gets a makeover it should improve the customer experience no end. Again this should be complete by the end of winter.
As for the terminal there will be limited improvements for next summer in the departure lounge when the hoardings are taken down but it will still be a long wait for the terminal extension to open with still no signs of the first steel work going in.
Can't help but note the irony - within three consecutive posts we have Surf Air launching a high end business travel product from an airport voted amongst the worlds 10 worst airports by a CNN business traveller poll..!
It scores badly in surveys because the convenience of its location attracts lots of passengers to facilities that were built to a (low) price and (low) quality.
Join Date: Aug 2013
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https://www.instagram.com/p/BLyWhsXFTC0/
For anyone who wants to see all of their posts just press the ldnlutonairport at the top.
For anyone who wants to see all of their posts just press the ldnlutonairport at the top.
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