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LUTON -8

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Old 17th Oct 2016, 20:46
  #5121 (permalink)  
 
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Originally Posted by AvGeek1
If easyJet does axe Copenhagen, as no official announcement has been made as of yet, then this will free up some aircraft as Copenhagen is currently on 4 daily flights, so this could enable easyJet to add some much needed frequency on existing routes and maybe even launch some new routes. So in a sense it could be a good thing as they could be earning more yield on other routes then having a price war with FR on the Luton-Copenhagen route. I would like to see routes such as Porto to increase frequency and Munich to add retimed flights to make it more accessible for business passengers. Also it would be good to see new routes such as Krakow being launched which is currently unserved from Luton.
EZY used to fly to Krakow a few years back but axed the route as I recall.

It sounds like wait & see for a little longer as far as Copenhagen is concerned.
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Old 18th Oct 2016, 07:57
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Yes, Krakow and Warsaw were easyJet routes at one point. Wizz's Katowice route covers that fine now. The Canaries routes are an interesting case as well - maybe winter only, but they started operating in September... so maybe not just CPH!
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Old 18th Oct 2016, 08:29
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EasyJet's Tenerife and Lanzarote services have been doing very well with loads has they have been very high since they commence operation, unlike Toulouse which has been performing horrifically bad, sound of only been at most 4 weekly. I know I can't comment about yield obviously on the Canaries routes, so I am only commenting on loads. I would be highly surprised if they were winter only and also highly surprised if they were to stop the services.
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Old 18th Oct 2016, 12:28
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Ryanair

New Route
Cagliari
2 weekly from 5th January 2017
Goes to 3 weekly from April 2017
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Old 18th Oct 2016, 14:07
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Didn't see that coming! A great addition I'm sure, easyJet seem to do well at Stansted and British Airways have not so long ago commenced service from Gatwick.
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Old 18th Oct 2016, 14:21
  #5126 (permalink)  
 
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Is it me or are there four pressing issues at Luton which need correcting immediately:

1) Airport drop off - why is there a charge?

2) Airport road - why is the last mile to the terminal building always gridlocked and why does a three lane roundabout (where nobody is in the correct lane) go into a single lane road?

3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!

4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!

Until these issues are ironed out (having looked on Twitter and Facebook group for Luton Airport, these issues are very common), then the airport will not receive any custom from me when I fly as a pax! I'd rather fly out of Ethiopia or Afghanistan!
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Old 18th Oct 2016, 16:04
  #5127 (permalink)  
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1) Airport drop off - why is there a charge?
To raise income due to reduced fees to airlines. Luton is no different to many UK airports like Stansted who also charge £3.

2) Airport road - why is the last mile to the terminal building always gridlocked and why does a three lane roundabout (where nobody is in the correct lane) go into a single lane road?
A new duel carriageway will open from that roundabout in the next few months and is under construction now. Whether this fixes the queues we will have to see as the queues start in the new improved drop off area due to a pedestrian crossing.

The other issue is a temporary pedestrian crossing on the approach road to the drop off area that will be closed in the next few weeks and replaced by a bridge.

3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!
No idea

4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!
Maybe that is the cost of cheap fares. The airlines want the cheapest handling costs and by cutting staff numbers you reduce costs although I think there are always vacancies for the handling companies but they have a high rate of staff turnover due to low wages.
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Old 18th Oct 2016, 20:15
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Originally Posted by Itchin McCrevis
...because the pay is so poor they can't recruit enough staff, of those they do manage to recruit half decide the money is not worth getting out of bed for so they don't show up for work, the other half get sick of trying to cover for those who haven't showed up and leave... welcome to the customer foccused world of airline ground handling...
I voiced my opinion on poor service by handling agents last year and nothing much has changed. When 95% of your business is LCC's who want to keep their fares low, making money from ground handling verges on the impossible. My original post:- http://www.pprune.org/airlines-airpo...ml#post9075501
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Old 19th Oct 2016, 07:25
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I voiced my opinion on poor service by handling agents last year and nothing much has changed. When 95% of your business is LCC's who want to keep their fares low, making money from ground handling verges on the impossible. My original post:- LUTON -8

Following on from this.....certain long-established airlines at LTN who don't strictly operate the low cost model (longer turn-rounds where aircraft are fully cleaned etc), have suffered increasingly poor service from handling agents due to the dominance of LCC's and hence the issues already mentioned. This Summer has seen an improvement in some aspects of ground handling due to a lot of of focus being given to what went wrong last year...
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Old 19th Oct 2016, 07:34
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And it's for all these reasons that I avoid Luton. I much prefer to pay more and use Air France/ Flybe into BHX.

Nearly always on time and treated well.

Saving a few quid can be extremely stressful.
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Old 19th Oct 2016, 13:40
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https://www.flightglobal.com/news/ar...e-off-430523/?
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Old 19th Oct 2016, 19:19
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...because the pay is so poor they can't recruit enough staff, of those they do manage to recruit half decide the money is not worth getting out of bed for so they don't show up for work, the other half get sick of trying to cover for those who haven't showed up and leave... welcome to the customer focused world of airline ground handling...
Sounds like Servisair when I worked for them in the 80's...
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Old 19th Oct 2016, 19:50
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Originally Posted by A320ECAM

3) Why is there only one ground crew operating the entire turnaround? Sorry, ground crew plus the dispatcher? We were delayed last week on the ground because there was nobody to marshal us onto stand, then delayed for the steps, then delayed for ground crew to set up the PIG... then delayed for assistance for 2 WCs!
Can't speak for Menzies, but Swissport pretty much always have dispatchers, but they don't touch the GSE.

4) Why is the baggage reclaim empty of staff? As we walked through after that flight above, we were stopped by several pax who complained that the bags had not come out yet and had been waiting 20 minutes! No-one from Menzies or Luton to be seen!
As far as I know, the ground crew have 40 minutes to get the bags to the carousel when the aeroplane gets called on chocks.

Opposite belt 2, in the corner, there's people that the deal with the baggage, often on computers monitoring things.
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Old 19th Oct 2016, 20:37
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The best and worst airports in the WORLD, not the UK or Europe, the WORLD...

I wonder how Luton scored?!

Congratulation on coming in the top 10 of one those lists!

What are the world's best and worst airports for 2016? - CNN.com

Last edited by gilesdavies; 19th Oct 2016 at 20:53.
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Old 20th Oct 2016, 04:51
  #5135 (permalink)  
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In the next few weeks Luton should see the multistory car park and passenger bridge open to the public and hopefully maybe around February / March time the whole of the new CTA road network will open.

If this sorts out the queues it will make a difference but I doubt it that it will. Even now and lets remember it is October 20th I can see the traffic queue is all the way down to the bottom of the hill where the A1081 splits for the airport and the route to Hitchin.

The resurfacing of the short term car park is I would say 10 years over due and particularly in the last 2 or 3 years is a total disgrace. I can't think of any car park that is so full of potholes than Luton so when it finally gets a makeover it should improve the customer experience no end. Again this should be complete by the end of winter.

As for the terminal there will be limited improvements for next summer in the departure lounge when the hoardings are taken down but it will still be a long wait for the terminal extension to open with still no signs of the first steel work going in.
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Old 20th Oct 2016, 07:45
  #5136 (permalink)  
 
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Can't help but note the irony - within three consecutive posts we have Surf Air launching a high end business travel product from an airport voted amongst the worlds 10 worst airports by a CNN business traveller poll..!
Luton scores well with the VVIP crowd because of its location, and the quality of the private facilities.

It scores badly in surveys because the convenience of its location attracts lots of passengers to facilities that were built to a (low) price and (low) quality.
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Old 21st Oct 2016, 10:24
  #5137 (permalink)  
 
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https://www.instagram.com/p/BLyWhsXFTC0/
For anyone who wants to see all of their posts just press the ldnlutonairport at the top.
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Old 21st Oct 2016, 10:27
  #5138 (permalink)  
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Construction update

Work has started again on the duel carriageway outside of the CTA.


This junction to the mid term car park will have a set of traffic lights.


The new service road is waiting for its top layer of tarmac.


As is the exit route from the pay barriers.
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Old 21st Oct 2016, 12:05
  #5139 (permalink)  
 
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Hi LTNman, thanks for the update.

This junction to the mid term car park will have a set of traffic lights.
- New bottleneck for traffic?
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Old 21st Oct 2016, 13:35
  #5140 (permalink)  
 
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Work has started again on the duel carriageway outside of the CTA.
Swords or pistols?
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