Go Back  PPRuNe Forums > Non-Airline Forums > Private Flying
Reload this Page >

Proviation customer care problems

Private Flying LAA/BMAA/BGA/BPA The sheer pleasure of flight.

Proviation customer care problems

Old 22nd Dec 2013, 10:23
  #361 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
You may ask but I don't see the relevance of the question.
It was something that was advertised as "in-stock" yet he didn't actually have it for sale. I was ignored for an unreasonable amount of time. Those times when I actually did get a response, I was given empty promises and poor excuses - much the same as the experience reported by so many other trusting customers.
For the record, it was some flight-sim gear.

Paul..
PaulKerry is offline  
Old 22nd Dec 2013, 10:38
  #362 (permalink)  
 
Join Date: Jun 2008
Location: Luton
Posts: 480
Likes: 0
Received 0 Likes on 0 Posts
Paul, Whilst I probably have a similar distaste for liars and chancers as do you, I have to ask, why the tenaciousness of your campaign?, I hav'nt read this whole thread, but did you yourself suffer negative dealings with this rogue trader?
You may ask but I don't see the relevance of the question.
I think that if you post 76 times on this thread that it is a very fair question to ask why you seem to spend an inordinate amount of time kicking Proviation. I have never had any involvement with them in any capacity so have no view about them - but I am forming views about you.
Jim59 is offline  
Old 22nd Dec 2013, 10:47
  #363 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Paul, Whilst I probably have a similar distaste for liars and chancers as do you, I have to ask, why the tenaciousness of your campaign?, I hav'nt read this whole thread, but did you yourself suffer negative dealings with this rogue trader?
You may ask but I don't see the relevance of the question.
I think that if you post 76 times on this thread that it is a very fair question to ask why you seem to spend an inordinate amount of time kicking Proviation.
I suggest that you re-read the exchange rather than quote-mining and making it appear that my response was to a completely different question than the one to which it was given.

but I am forming views about you.
If you cannot accurately read, understand and represent an exchange, then whatever views you may be forming about me are likely of little significance.

Paul..
PaulKerry is offline  
Old 22nd Dec 2013, 12:20
  #364 (permalink)  
DB6
 
Join Date: Apr 1999
Location: Dundee, Scotland
Age: 60
Posts: 1,271
Likes: 0
Received 0 Likes on 0 Posts
I posted back in May on page 2 of this thread. It is abundantly clear that there has been no change in Proviation's business practice since then.
They should not be in business.
If I wasn't so lazy (and a bit busy) I'd be doing the same as Paul Kerry.
He is to be applauded for keeping pressure on a shamelessly amoral organisation.
DB6 is offline  
Old 22nd Dec 2013, 13:06
  #365 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Oh, I'm busy alright... I just happen to do a job that means that I can keep an eye on developments and respond quite quickly.
... and when (or if) negative reviews stop appearing and disappearing and the level of complaints reaches an average level rather than one in four, I'll release the pressure. Nick has been told this and I have been perfectly clear about it a number of times in this thread.

It will soon be one year since my initial dealings with Nick and I will be increasing the pressure quite soon. What I am doing to Nick right now is nothing compared to what I have done to some other companies (which shall remain nameless for now).
Watch this space.

Paul..
PaulKerry is offline  
Old 22nd Dec 2013, 16:25
  #366 (permalink)  
 
Join Date: Jan 2008
Location: lancs.UK
Age: 76
Posts: 1,191
Likes: 0
Received 0 Likes on 0 Posts
@ Jim59 Iwould like to endorse the sentiments of DB6's post.
I have absolutely no dog in this fight, but having been involved in Retail and Service industries, most of my life (served in the family shop when I was good enough at Arithmetic and could reach over the counter )
I have always considered it a moral obligation to show the highest integrity in business dealings.
Following my initial contribution to this thread, I was the recipient of a PM, suggesting /implying that an order from Proviation would be handsomly discounted and promptly delivered, so any adverse comments would obviously be erroneous!

NOTE the above was not explicitly stated, though the offer of a discounted order WAS.
People are trusting, -sometimes the parasitic element as typified by Nigerian 419 scammers and fraudulent traders take advantage.
It needs people like Paul, to curb the activities of the dishonourable.
Unfortunately, the taxpayer-funded quangos cannot be relied upon to act quickly, decisively and intelligently.

My last dealing with a local TSO had me dangling on a string for 12 months holding a rapidly-depreciating car as evidence. I commissioned an Expert Engineers report and commenced Court proceedings....Meanwhile theTrading standards officer informed me he was taking up another post some 100 miles away and none of his present colleagues was being assigned my case.

That's why my advice to those who are owed, is, SUE....do NOT rely on some fellow to whom it's "just a job" where they get their pay and Superann. irrespective of their performance.


There's a pleasantly Zen circularity to Nick paying to keep this thread consistently in the top 5 google returns on his company
Unfortunately, the irony is that the putative customers who have neither money or goods, are probably the real payers.

We have an insight into the steady stream of bilked Aviators....I wonder just how many are too embarrassed / ashamed to admit to having been bitten by an Internet Shark...then there are those who can't be bothered to throw good money after bad ,or where the sum concerned doesn't , in their eyes, warrant the effort to recover.
cockney steve is offline  
Old 22nd Dec 2013, 17:02
  #367 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
All too often, those bitten by sharks, scammers, rogue or even incompetent traders simply slink away when they feel that they've wasted enough time/money/energy/breath. Steve is absolutely right about that.

Often embarrassment might play into the mix but there are people (some of whom can't even be bothered to apprise themselves of the details of the issues at hand) happy to jump in and start disparaging those who would fight against unethical practices. I'm afraid that they are what are known as enablers or useful-idiots.

It is that kind of attitude which allows the 419ers (oh... and boy do I love baiting those chug-muppets !), scammers and rogue traders to profit to the extent that they do.
"Shhh...! Shhhh!! Don't make a fuss, take it on the chin. You're not the first to be scammed and you won't be the last! Stop making a noise. You're making me feel uncomfortable...!"

Sure, my tenacity may seem obsessive to some and if that's what you think, then more fool you because you'd be the one who loses out because those who were stung by the same scam before you have buckled to the kind of peer-pressure that you dish out. Luckily enough, I am not swayed by such peer-pressure because I can see it for exactly what it is - an inferiority complex, guilt and shame.

The very fact that I have made enough of an impact on Nick already for him to be warning his customers not to deal with me is music to my ears. It means that I am finally getting through to him and if he ever manages to change his ways, I'm sure he'll never seek me out to shake my hand for motivating him to do what is needed to solidly boost his business.
If my noise prevents just ONE person from losing money or sleep to his demonstrably lax attitude to business, then it has all been worth it and I am pleased and proud to (virtually) stand beside those who have been regularly contributing to this thread and / or spreading the word that spending money with Nick is a lottery.

So, to those of you who have been involved, I raise my glass and wish you a Happy Tree Festival !!!

Oh, and I'm quite positive that Nick has heard the story of what I did to a huge (but no longer trading) company a few years ago, how I exposed their scam and shut down their top revenue streams (more than 40,000 orders per week from just their largest customer, let alone a few of their slightly smaller ones) as I know that he deals with someone who knows me and also knows the story of how they took me on, sent a heavy to my door to intimidate me and lost. It's no surprise that he's concerned that I have my teeth in his rump!

Paul..
PaulKerry is offline  
Old 22nd Dec 2013, 18:09
  #368 (permalink)  
 
Join Date: Jan 2008
Location: Tr_no 688
Posts: 235
Likes: 0
Received 0 Likes on 0 Posts
Paul, its a shame you evade a simple question, it was only asked as I wanted to be able to write off in my mind the feeling that you could be a competitor of Nick's or perhaps simply suffering a bit from OCD

Its not important
Lone_Ranger is offline  
Old 22nd Dec 2013, 18:18
  #369 (permalink)  
 
Join Date: Sep 2006
Location: South Oxfordshire
Posts: 633
Likes: 0
Received 2 Likes on 1 Post
Lone Ranger....have you read anything on this thread?
Blues&twos is offline  
Old 22nd Dec 2013, 18:22
  #370 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
I didn't evade your question, Lone_Ranger. I answered it even though I could not see the relevance.

Your OCD comment is somewhat flat given my previous post regarding those who might think that my tenacity is obsessive and wish to berate me for it.
It also shows a poor understanding of those who do suffer with OCD.
I'd suggest that you should do some research and be better informed rather than showing prejudicial ignorance.

I have also stated on more than one occasion in this thread that my business is nothing whatsoever to do with aviation and that I am not a competitor of Nick Ross, but there it is again, for the record and to put your mind at ease - of course, you only have my word for that and I won't hold it against you if you are unconvinced.

Paul..
PaulKerry is offline  
Old 22nd Dec 2013, 18:38
  #371 (permalink)  
 
Join Date: Jan 2008
Location: Tr_no 688
Posts: 235
Likes: 0
Received 0 Likes on 0 Posts
Lone Ranger....have you read anything on this thread?
Most of it now.
I am actually of a similiar view on the matter to Paul, just that to me he comes across as a bit of an obsessive nutter in this thread

I didn't evade your question, Lone_Ranger. I answered it
Nope, You didnt
Lone_Ranger is offline  
Old 22nd Dec 2013, 18:41
  #372 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
I did.

From 12 posts up...
For the record, it was some flight-sim gear.
As for the other two questions - "Why the tenacity?" - I answered by saying that I tried to get him to clean up his act but my attempts fell on deaf-ears and that I hate seeing people being ripped off.

... and ... "Did you suffer negative dealings with this rogue trader?" to which I responded "Ohhhhhh yes !"

The evidence is there for all to see.

Paul..

Last edited by PaulKerry; 22nd Dec 2013 at 18:53.
PaulKerry is offline  
Old 22nd Dec 2013, 20:15
  #373 (permalink)  
 
Join Date: Dec 2011
Location: Cambridge
Posts: 912
Likes: 0
Received 0 Likes on 0 Posts
Quote:
I didn't evade your question, Lone_Ranger. I answered it
Nope, You didnt
Sorry to be so thick, but can you please restate the question he didn't answer?

Many thanks.
Jonzarno is offline  
Old 22nd Dec 2013, 20:18
  #374 (permalink)  
Moderator
 
Join Date: Sep 2003
Location: Twickenham, home of rugby
Posts: 7,019
Received 110 Likes on 62 Posts
Sorry to be so thick, but can you please restate the question he didn't answer?
Originally Posted by Lone_Ranger
May I ask Paul, what was the (presumably failed) purchase ?
Please don't ask me to repeat the answer to the question.

SD
Saab Dastard is offline  
Old 22nd Dec 2013, 20:37
  #375 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Just to ensure that there is no confusion, the answer to that question was:
Some flight-sim gear.

Was there any other question to which I did not provide an answer?

Paul...
PaulKerry is offline  
Old 22nd Dec 2013, 21:13
  #376 (permalink)  
 
Join Date: Dec 2011
Location: Cambridge
Posts: 912
Likes: 0
Received 0 Likes on 0 Posts
Quote:
Sorry to be so thick, but can you please restate the question he didn't answer?
Quote:
Originally Posted by Lone_Ranger
May I ask Paul, what was the (presumably failed) purchase ?
Please don't ask me to repeat the answer to the question.

SD
Please repeat the answer to the question......
Jonzarno is offline  
Old 23rd Dec 2013, 08:49
  #377 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
From Nick McGill
One year later, still no working weather station or refund! Do not use.

I bought a weather station December 2012. It went wrong, and I notified them in February. When requested, I returned the faulty units.
Despite numerous emails, and a couple of phone calls, I *still* don't have a working weather station or a refund.
My rights under the sale of goods act have been completely ignored.
The 'Free 2 year warranty' has not been honoured.
When they do communicate, they are polite and convincing (hence the two stars instead of one), but nothing happens.
Last month (Nov. 2013) a replacement unit was shipped - it was an inferior product which did not match the specifications of the original unit.
That has been returned to them.
Since then it has all gone quiet.

I am sorry, but I would not recommend this company to anyone.
It's now 23rd December 2013. My original order was placed exactly one year ago.
Draw your own conclusions.
PaulKerry is offline  
Old 23rd Dec 2013, 11:43
  #378 (permalink)  
 
Join Date: May 2007
Location: Compton Abbas
Posts: 164
Likes: 0
Received 0 Likes on 0 Posts
I've never had any dealing with Proviation, but I've been following this thread with interest. It seems to me that businesses like this only get away with it because most people don't have the time and/or energy to properly pursue them when they're being ignored or have had their money taken unreasonably.


I admire Paul Kerry's tenacity in this and may it continue until such time as Proviation has had to change its practices.
Tim Dawson is offline  
Old 23rd Dec 2013, 13:42
  #379 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
This appears to have just been reinstated.
Yet oddly, other recent reviews which were flagged have not been.

From David Mirylees
Definitely a Company to avoid
Ordered some tubs of Nuvite polish way back in August. 118 immediately taken from my credit card account. By the end of November still no Nuvite and a number of emails had been unanswered (in fact only one got a response which asked what I was going to use it for).
I sent emails stating I was cancelling the order and until I mentioned that I was going to ask my CC company chargeback, I didn't get a response. Anyway they sent me confirmation of cancellation and promised refund in 7-10 working days. That was November 21st and now it's December 23rd.
Now in the hands of my CC Company to get my money back
These guys are bad news. I cannot recall ever seeing so many dissatisfied customers on a review site.

Last edited by PaulKerry; 23rd Dec 2013 at 14:08.
PaulKerry is offline  
Old 23rd Dec 2013, 15:34
  #380 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
From Richard Prince
Very Poor. No goods, poor communication and no refund

I ordered a jacket and case from Proviation on the 15 September total value 268.95, the items were listed as in stock, the money was taken straight away. The confirmation order stated that the jacket would be delayed by 2-3 weeks.

I asked for the case to be sent whilst they waited for the jacket to come in to stock. I received an email on the16 of October stating they would chase the case supplier to despatch and that the jacket was still not in stock.

After another 2 weeks with still no delivery of either item I requested a refund on the 3rd of November.

I received an email on the 11th of November acknowledging my cancelation.

To date I have received no refund, emails chasing my refund are met with automated replies stating they should respond within 24 hrs.

Having had no further response I have now initiated a chargeback through my credit card company.

To digest, the whole experience has been very poor with no goods and no refund. Personally I would not use this company again.
Bribe this poor customer, Nick. Tell him that Paul Kerry should be avoided for his own good. Go on, I dare you.

You've still not learned your lesson, have you? How many more people are going to pay for products that they do not receive until they make public complaints? Eh?

You disgust me!

the items were listed as in stock, the money was taken straight away. The confirmation order stated that the jacket would be delayed by 2-3 weeks.
How can an item which is in-stock, be delayed for 2 to 3 weeks whilst you wait for stock?

Do you actually know the meaning of the word "honesty"?

Paul..
PaulKerry is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information

Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.