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Proviation customer care problems

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Proviation customer care problems

Old 2nd Mar 2014, 13:28
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^^^^^ and the best of luck, trying to get local Plod to investigate properly so CPS can prosecute.....

"Sorry sir, Civil matter, nowt to do with us, take him to Court" saunters off whistling a merry tune , another irksome mountain of paper avoided.

AIUI there is nothing to stop an individual issuing a Criminal Prosecution....ISTR aggrieved parties doing so, when Plod pulled the "insufficient evidence" routine.... the outcome of the case proved otherwise

We just need a dissatisfied Proviation creditor to step up! I'd even throw a tenner in the kitty, for justice's sake.
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Old 10th Mar 2014, 19:21
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I ordered from Proviation last year.

The whole process was a joke. My money was taken immediately and the product never arrived.

The order was eventually cancelled and needless to say I have not have a refund.

I am disgusted by the situation as it's daylight robbery. No different to pickpocketing on the street.

No customer service, numerous calls went unanswered, emails went answered. All around this company deserves zero for customer service.

This is my first truly bad experience in ordering online and as stated above, I am left feeling absolutely sickened by such a blatant scam.
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Old 10th Mar 2014, 20:44
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At the risk of sounding like a broken record: Obtaining money by deception is a criminal offence.

These guys should take you seriously if you contact them...

Action Fraud | Report fraud and internet crime

I wouldn't even bother with the Trading Standards muppets. They're too inclined to just say, "Please... Pretty please...".

The more people who make reports to this outfit, the more evidence they will have that an offence has been committed and the more inclined they will be to instigate a prosecution. Alternatively, do as others have done and start civil proceedings against Nick although now that the company is heading for liquidation you may have to join the queue (although I'd love to know to where the supposed $20,000 investment has disappeared).
My guess would be Nick's pocket.

I call shenanigans...

Paul..
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Old 12th Mar 2014, 13:47
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$200K actually................
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Old 13th Mar 2014, 11:23
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Update

Hi all,

Just a little update on my order which I wrote about back in the beginning of February. On 11. February Nick cancelled my order after reading my Trustpilot entry where I used words such as "con" and "fraud" about him and his company. He felt very hurt, the poor man. On the same day he sent me another mail with a copy of the reimbursement message to Sage. This all happened before midnight on the 11th.

The next day I contacted Sage to check if this reimbursement had indeed been actioned. They could not possibly answer that on the phone, but asked me to send them an email. Well I have sent the two emails, neither of which they have answered (has Nick now got a job with Sage ). Nor has the money been reimbursed.

Well actually my last statement is not entirely correct. I instead contacted my credit card provider and through them got my money back today.

Q: How do you know if Nick Ross is lying?
A: Just see if his lips are moving or he is writing an email....

Best regards
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Old 13th Mar 2014, 14:20
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I can help you out a bit here with info on Sagepay.

I've got my own pilot supplies online shop and also use sagepay. Now I can go back to December (possibly further but my store has been live since November 2013) and for each authorised transaction I can expand it and there's a little refund button which, when pressed, will refund the customer.

Unsure what Nick is doing, but he doesn't appear to be pressing it!
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Old 13th Mar 2014, 22:50
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As Ispent a great deal of time hinting, I saw all the signs of a company that was emptying the till faster than it was filling. It was pretty obvious the supply of other peoples' money or goods would grind to a halt.
There are circumstances under which a UK limited Company Director can be held personally liable for Company debts.
I'm certainly no lawyer, but I firmly believe that Proviation's trading during the duration of this thread, at least, leaves Mr Ross personally liable for debts.

Creditors should keep up the pressure on the Trading Standards and Police to investigate the Company's activities properly.
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Old 31st Mar 2014, 17:28
  #608 (permalink)  
 
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The Phoenix shall arise.........

As I said, the Phoenix shall arise from the ashes.....

airfieldequipment.co.uk........history always repeats itself..........

anyone for tennis?.......
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Old 31st Mar 2014, 21:10
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Result of WHOIS query:


Domain name:
airfieldequipment.co.uk

Registrant:
Nick Ross

Registrant type:
UK Individual

Registrant's address:
The registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service.

Registrar:
1 & 1 Internet AG [Tag = SCHLUND]
URL: 1and1.co.uk - Domain, Hosting and website solutions or registrar.1und1.de - Home

Relevant dates:
Registered on: 09-Feb-2011
Expiry date: 09-Feb-2015
Last updated: 08-Feb-2013

Registration status:
Registered until expiry date.

Name servers:
ns67.1and1.co.uk217.160.80.173 2001:08d8:00fe:0053:0000:d9a0:50ad:0100
ns68.1and1.co.uk217.160.81.173 2001:08d8:00fe:0053:0000:d9a0:51ad:0100

WHOIS lookup made at 22:09:40 31-Mar-2014
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Old 6th Apr 2014, 06:30
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Presumably his new target market is airfield operators who, as commercial entities rather than individuals, will want credit accounts.

I'm sure Mr Ross will be happy to give them that facility thus avoiding the issues he is said to have had with people paying up front...

By the way, would anyone googling airfieldequipment.co.uk find a link to Proviation.co.uk and thus be led to this thread?
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Old 6th Apr 2014, 10:53
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Jonzarno,

They will once Google's bots have crawled this thread!
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Old 6th Apr 2014, 19:58
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Yep, the Proviation Pilot Shop FBook page says "new site" with a link to airfieldequipment.co.uk

Maybe I could also mention PPRuNe?
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Old 30th May 2014, 14:21
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And then there is their "sister company"...

FlySBA Aviation Consulting

I wonder just how accurate this statement is

"Our knowledge and expertise in the field of Air Safety is qualified by participations in Aviation Safety courses run by Loughborough and Cranfield Universities, constant research into air safety theory and best-practice; the contribution of articles and research; and membership of the International and European Societies of Air Safety Investigators (ESASI/ISASI)."
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Old 9th Jun 2014, 12:59
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I have just come across this:

PROVIATION LTD. Free Companies House Webcheck from Company Check on PROVIATION LTD. Registered as 07516808

An application to strike the company off.
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Old 9th Jun 2014, 13:54
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Application to strike off?

All those who are waiting for stuff should file an objection with Companies House as creditors stating that they were not informed of said application as required by company law.

That ought to set the feline amongst the avians.
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Old 4th Jul 2014, 22:54
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18-06-2014 - DISS6 Notice of striking-off action suspended !!
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Old 9th Jul 2014, 12:01
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Nick's new site showed up here:

http://www.pprune.org/military-aviat...ml#post8554889

I posted a warning and a link to this thread.
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Old 10th Jul 2014, 19:40
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Suspension

Hi all,

I applied for the application for striking off to be suspended. It will be suspended until at least December. At that time, I'm sure that someone else can apply for a suspension, which will have a similar effect.

Proviation owes me money. The dealings that I have had with the company have yielded inconsistent information (at best) - i.e. my refund is being processed, wait another 24 hours, 48 hours, the end of the week, end of the month, we can't process refunds etc...

Unfortunately, I don't think that I will get my money back, but in the meantime I will explore every avenue that I can to do so. If anyone is owed money by this company, then there is plenty of advice in this thread setting out the competent authorities that would be more than happy to hear from you.

If you want any further information, PM me.
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Old 5th Jan 2015, 19:06
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Application to strike off

My tenure as the thorn in Proviation's side has come to an end, and the application to strike off is now progressing again.

If you are owed money by Proviation, and you are seeking recompense, then I would suggest that you get in touch with Companies House to ensure the company is not struck off ([email protected]). You will need to provide evidence to show that you are pursuing your debt, e.g. a CCJ.

If you take action, the application to strike off will be postponed which should buy you some time to recover any monies owed. It worked in my case. Good luck to anyone else who has lost money.

You can choose to withhold your details from the directors of the company if you successfully postpone the application to strike off.
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Old 24th Nov 2017, 16:35
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Proviation customer care

I'm so sorry for raising this old thread, but I wanted people to find this in search engine results.

Nick Ross is currently trading as Lifestyle Heritage & Co (lhco.co.uk) under his wife's name Kerrie Ross (nee Kerrie Stoppiello) beta.companieshouse.gov.uk/company/09730132

They are using their middle names for customer facing communications (James Alexander and Angela) - Nicholas James Alexander Ross and Kerrie Angela Ross.

He is using the exact same model as described in this thread:
  • Lists items on his web site as in stock
  • Takes money for the items before shipping
  • Makes endless excuses for delays (Upgrading to new stock system, busy time of the year, problem with supplier, staff training etc. etc.)
  • Ignores requests for refunds
  • Aggressively pursues Trustpilot to remove bad reviews trustpilot.com/review/lhco.co.uk

I hope this helps people in future.

I'm notifying his suppliers in the hope that they will cancel his reseller agreements.

At least he has moved away from scamming aviation hobbyists

Last edited by MickeyB1243; 26th Nov 2017 at 07:50. Reason: Title spelling
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