Proviation customer care problems
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From Juan Ramón Alvarez, Oviedo, ES
It appears that Proviation are still claiming Trusted Shop status when the truth is entirely different. It's like the Trustpilot 5* "EXCELLENT" rating all over again.
Paul..
I am completely disappointed with Proviation
I paid the Lightspeed headsets (555.43 £) on Sept 4th. After a lot of lies and excuses, on Oct 18th, I ask for the refund of my money. After almost 3 months I'm still without headsets and money.
Even so, yesterday I offered them another opportunity to settle the order and they do not bother to reply
I have kept all the emails and many of the chats held with Proviation and I can show them to all those interested. You can see that sort of people are at Proviation.
For certain, Trusted Shops has disabled Proviation guarantees, while still exposing his logo
https://www.trustedshops.co.uk/shop/...D70451C4A39DDD
They have exploited that I live in Spain to steal me money
I paid the Lightspeed headsets (555.43 £) on Sept 4th. After a lot of lies and excuses, on Oct 18th, I ask for the refund of my money. After almost 3 months I'm still without headsets and money.
Even so, yesterday I offered them another opportunity to settle the order and they do not bother to reply
I have kept all the emails and many of the chats held with Proviation and I can show them to all those interested. You can see that sort of people are at Proviation.
For certain, Trusted Shops has disabled Proviation guarantees, while still exposing his logo
https://www.trustedshops.co.uk/shop/...D70451C4A39DDD
They have exploited that I live in Spain to steal me money
Paul..
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Harry Branch wrote,
DO NOT USE THIS COMPANY!
I placed my order on the 29/08/13 for a Microavionics Helmet (£494.95).
I received a confirmation e-mail saying that they were out of stock and expecting a delivery within the next few days.
There then followed over the last 3 months various exchanges of e-mails and voice mails to their office number.
I have been offered a refund on the 12/11/13 but despite me leaving messages on their
answer machine have still not received my £494.95 back.
DO NOT USE THIS COMPANY unless you want to struggle to get your money back and be continually lied to about the progress of your order. H. Branch- Essex
I placed my order on the 29/08/13 for a Microavionics Helmet (£494.95).
I received a confirmation e-mail saying that they were out of stock and expecting a delivery within the next few days.
There then followed over the last 3 months various exchanges of e-mails and voice mails to their office number.
I have been offered a refund on the 12/11/13 but despite me leaving messages on their
answer machine have still not received my £494.95 back.
DO NOT USE THIS COMPANY unless you want to struggle to get your money back and be continually lied to about the progress of your order. H. Branch- Essex
I see that Proviation have changed their 'In Stock' labels to 'available from stock', without saying whose stock they are available from.. I presume this is because of Trading Standards missives to them.
Whether any genuine supply companies will let them have any stock without up front payment, plus a payment to clear their overdue accounts is questionable.
Whether any genuine supply companies will let them have any stock without up front payment, plus a payment to clear their overdue accounts is questionable.
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Unfortunately didn't come across this thread when I placed an order with Proviation but would have to agree with all previous posts.Placed an order in August .Money taken same day and then nothing except the odd email in reply that should only be another 7 days etc.
Buyer beware I guess when it comes to on-line shopping !
Buyer beware I guess when it comes to on-line shopping !
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Manolo Varela Torres from London, GB writes:
Waste of time and money
I placed a three item order in May and while two items were supposed to arrive within a week, I was informed that the third one would take longer.
Well, after two months they only sent one item!
After six months I requested a refund for the two remaining items and now it has been a month since I've requested my money back (Dec 2013).
Very poor communication; I've been chasing them on a weekly basis and they never reply.
I placed a three item order in May and while two items were supposed to arrive within a week, I was informed that the third one would take longer.
Well, after two months they only sent one item!
After six months I requested a refund for the two remaining items and now it has been a month since I've requested my money back (Dec 2013).
Very poor communication; I've been chasing them on a weekly basis and they never reply.
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Its a Sad reality, but if/when the proviation name finally becomes unusable, its more than likely the bloke will just restart another company, there have been chancers like this bloke for as long as there has been money, morals don't really come into it, its just a simple - how much money can I make V whats the risk to me - equation, its how the bereft of soul become wealthy
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And another one bites the dust
Zero communication and impossible to get a hold of do not use.
Ordered product 2 weeks later after emails live chat and nobody answering still no joy.
No doubt as usual a wonderful 5 star review will appear shortly after this.
They must think we are all thick as piggy poo
PS: they no longer have their own Paypal account.
and if you click their Trusted shops store certificate logo thing it now says DISABLED,
So, trusted shops must have kicked them off now as well !
Ordered product 2 weeks later after emails live chat and nobody answering still no joy.
No doubt as usual a wonderful 5 star review will appear shortly after this.
They must think we are all thick as piggy poo
PS: they no longer have their own Paypal account.
and if you click their Trusted shops store certificate logo thing it now says DISABLED,
So, trusted shops must have kicked them off now as well !
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Fake reviews plague consumer websites | Money | The Guardian
This is an interesting article by The Guardian - some of the follow-up comments are quite funny, too.
I can point to a number of reviews on Bloviation's TP page that are good candidates for being "adverts" rather than reviews. There was even one which was worded in terms of "what we want you to say" rather than "what I experienced". (Which now appears to have been reworded to reflect the first-person experience rather than a provided template, although not particularly imaginatively).
Paul..
This is an interesting article by The Guardian - some of the follow-up comments are quite funny, too.
I can point to a number of reviews on Bloviation's TP page that are good candidates for being "adverts" rather than reviews. There was even one which was worded in terms of "what we want you to say" rather than "what I experienced". (Which now appears to have been reworded to reflect the first-person experience rather than a provided template, although not particularly imaginatively).
Paul..
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By RDC
Even their favourable and most forgiving reviews are essentially negative.
Paul..
Hmmmm
Placed an order for a handheld transceiver on next day delivery.
They never answered the phones and finally got back to my email a couple of days later. They couldn't provide an ETA for the radio but asked I contact them back again the next week. They still couldn't provide a proper ETA ("probably 10 days or so") so I cancelled my order.
+ They got back to me eventually
+ They cancelled the order and don't appear to have charged the card
+ £5 discount from next order offered to make up for issues
- They don't appear to keep much/any stock (all drop-shipped I guess)
- Their 'virtual online help' person is always offline
- Never answer phones
I probably wouldn't order from them again. I ordered direct from the US manufacturer - cheaper and quicker than waiting for them.
I've since seen the poor reviews they have got. Wanted to give a balanced report here.. Obviously not pleased they couldn't fulfill the order, but am glad it was resolved without problems.
Placed an order for a handheld transceiver on next day delivery.
They never answered the phones and finally got back to my email a couple of days later. They couldn't provide an ETA for the radio but asked I contact them back again the next week. They still couldn't provide a proper ETA ("probably 10 days or so") so I cancelled my order.
+ They got back to me eventually
+ They cancelled the order and don't appear to have charged the card
+ £5 discount from next order offered to make up for issues
- They don't appear to keep much/any stock (all drop-shipped I guess)
- Their 'virtual online help' person is always offline
- Never answer phones
I probably wouldn't order from them again. I ordered direct from the US manufacturer - cheaper and quicker than waiting for them.
I've since seen the poor reviews they have got. Wanted to give a balanced report here.. Obviously not pleased they couldn't fulfill the order, but am glad it was resolved without problems.
Paul..
Last edited by PaulKerry; 3rd Dec 2013 at 09:27.
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On the 8th of October i ordered a Watson W-W901 antenna from the website Watson W-901 Airband Antenna - Detailed item view - Leading Flight Equipment, Pilot Supplies, Aircraft Equipment, Aviation Headsets witch said they had stock, the next day i got a email saying they were out of stock and would have stock in 10 - 14 working days and that i would get my postage fee refunded so they would knock the price down. after waiting i then sent another 2 emails with no reply from them,after emailing them again saying i was going to stop the order, then on the 29th October got a reply saying that it was on order still awaiting stock and would be sent out in 7 days but after 12 days still had not turned up. they had taken the full amount without refunding the postage.
so i decided to cancel the order to witch i got a snotty email basically they don't care. i asked them to removed the part on the website saying "in stock" but they have not.
i am still awaiting a refund!
do not waste your money with this company, i got the same item from radio world and it came the next day and was the same price.
so i decided to cancel the order to witch i got a snotty email basically they don't care. i asked them to removed the part on the website saying "in stock" but they have not.
i am still awaiting a refund!
do not waste your money with this company, i got the same item from radio world and it came the next day and was the same price.
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And another one. What is the company still doing in business???????
TRUSTPILOT REVIEW. UNEDITED - PUBLIC DOMAIN INTEREST 03/12/2013 AVOID AT ALL COSTS
I ordered a jacket from Proviation on next day delivery, which they then told me they didn't have in stock. They told me they had issued a refund, and 33 days later I'm still waiting for it.
No one ever picks up the phone (which makes me think those who are saying they spoke to Proviation are somewhat suspect) and they hardly ever reply to emails. The few emails they do send say something along the lines of "It's a technical fault, we should know more tomorrow" and then NOTHING happens.
My last email from them had a different name from mine at the top- clearly a copy and paste job- and stated that they couldn't help me any further and that I would have to try and get the money back from them through my bank.
Avoid at ALL costs
------------------- THIS PART SHOULD BE READ AGAIN AND AGAIN -----
My last email from them had a different name from mine at the top- clearly a copy and paste job- and stated that they couldn't help me any further and that I would have to try and get the money back from them through my bank.
I ordered a jacket from Proviation on next day delivery, which they then told me they didn't have in stock. They told me they had issued a refund, and 33 days later I'm still waiting for it.
No one ever picks up the phone (which makes me think those who are saying they spoke to Proviation are somewhat suspect) and they hardly ever reply to emails. The few emails they do send say something along the lines of "It's a technical fault, we should know more tomorrow" and then NOTHING happens.
My last email from them had a different name from mine at the top- clearly a copy and paste job- and stated that they couldn't help me any further and that I would have to try and get the money back from them through my bank.
Avoid at ALL costs
------------------- THIS PART SHOULD BE READ AGAIN AND AGAIN -----
My last email from them had a different name from mine at the top- clearly a copy and paste job- and stated that they couldn't help me any further and that I would have to try and get the money back from them through my bank.
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I figure that this review was posted by TheLad but I've included it here anyway as no doubt it will disappear in the morning.
Of course, it's not Proviation that are removing these reviews. Nick swore blind to me that he does not do that and even told me that it was impossible for him to do so - after all, Nick is known for his honesty, right?(!)
Bobie Boo, Leeds, GB
Of course, it's not Proviation that are removing these reviews. Nick swore blind to me that he does not do that and even told me that it was impossible for him to do so - after all, Nick is known for his honesty, right?(!)
Bobie Boo, Leeds, GB
Worst company i have ever used.
On the 8th of October i ordered a Watson W-W901 antenna from the website Watson W-901 Airband Antenna (Watson W-901 Airband Antenna - Detailed item view - Leading Flight Equipment, Pilot Supplies, Aircraft Equipment, Aviation Headsets)
witch said they had stock, the next day i got a email saying they were out of stock and would have stock in 10 - 14 working days and that i would get my postage fee refunded so they would knock the price down. after waiting i then sent another 2 emails with no reply from them,after emailing them again saying i was going to stop the order, then on the 29th October got a reply saying that it was on order still awaiting stock and would be sent out in 7 days but after 12 days still had not turned up. they had taken the full amount without refunding the postage.
so i decided to cancel the order to witch i got a snotty email basically they don't care. i asked them to removed the part on the website saying "in stock" but they have not.
i am still awaiting a refund!
do not waste your money with this company, i got the same item from radio world and it came the next day and was the same price.
On the 8th of October i ordered a Watson W-W901 antenna from the website Watson W-901 Airband Antenna (Watson W-901 Airband Antenna - Detailed item view - Leading Flight Equipment, Pilot Supplies, Aircraft Equipment, Aviation Headsets)
witch said they had stock, the next day i got a email saying they were out of stock and would have stock in 10 - 14 working days and that i would get my postage fee refunded so they would knock the price down. after waiting i then sent another 2 emails with no reply from them,after emailing them again saying i was going to stop the order, then on the 29th October got a reply saying that it was on order still awaiting stock and would be sent out in 7 days but after 12 days still had not turned up. they had taken the full amount without refunding the postage.
so i decided to cancel the order to witch i got a snotty email basically they don't care. i asked them to removed the part on the website saying "in stock" but they have not.
i am still awaiting a refund!
do not waste your money with this company, i got the same item from radio world and it came the next day and was the same price.
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Proviation Offices
I understand Proviation don't have offices. Their registered address is a house.
PS; alternative address for Nick is [email protected] I would guess as I found this hidden somewhere on his site
Paul, ..... as for Nick removing reviews, all his reviews are removed by "A trustpilot user"
Changing the subject completely, Trustpilot do not allow Fake profiles to be created so if you feel anyone on TP is doing this write a complaint to TP
PS; alternative address for Nick is [email protected] I would guess as I found this hidden somewhere on his site
Paul, ..... as for Nick removing reviews, all his reviews are removed by "A trustpilot user"
Changing the subject completely, Trustpilot do not allow Fake profiles to be created so if you feel anyone on TP is doing this write a complaint to TP
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"A TrustPilot User" says nothing meaningful.
We'd have no way of knowing if that is some paid lackey, or Nick himself using a fake profile and a web-proxy.
Given the selective way in which they are flagged - ie, it's okay for happy customers to mention other websites, companies, Nick, Kerrie or Alex but if an unhappy customer does so their review vanishes within the usual timeframe, also, given the number of reviews which have disappeared within moments of the author refusing Nick's requests and bribes as well as Nick's admission that he was "protecting his position" and preventing the negative reviews from being reposted elsewhere, along with the apologies Nick has given to positive reviewers but not to the negative reviewers when the reviews have been flagged down, I have absolutely no doubt that these reviews are being flagged down either by Nick himself or under his direction.
Paul..
We'd have no way of knowing if that is some paid lackey, or Nick himself using a fake profile and a web-proxy.
Given the selective way in which they are flagged - ie, it's okay for happy customers to mention other websites, companies, Nick, Kerrie or Alex but if an unhappy customer does so their review vanishes within the usual timeframe, also, given the number of reviews which have disappeared within moments of the author refusing Nick's requests and bribes as well as Nick's admission that he was "protecting his position" and preventing the negative reviews from being reposted elsewhere, along with the apologies Nick has given to positive reviewers but not to the negative reviewers when the reviews have been flagged down, I have absolutely no doubt that these reviews are being flagged down either by Nick himself or under his direction.
Paul..
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Has anyone ever visited their offices?
Fatmanmedia
I see that you're based in Scotland. Would you really travel all the way to Luton to chase a £100 or £200 order with no guarantee that you would actually achieve anything when you got there?
Although I'm not affected myself, and these thoughts have been posted by a number of people earlier in this thread, I would also suggest that the following two actions are likely to achieve better results than simply posting bad reviews on Trustpilot:
1. If you paid using a credit card (not a debit card).
You have a claim against the credit card company and should not hesitate to exercise it. I have found in the past, with other companies, that simply threatening to make a claim on the credit card company will usually shake loose a refund.
The fact is that, if enough people make claims against their credit card companies in respect of a particular trader, it won't be long before the credit card companies withdraw the facility for the trader to use their services.
As I understand it from a post earlier in this thread, this company may have already lost their PayPal account. If they really are as bad as this thread suggests, and as a result also lose the ability to conduct business using credit cards as well, that will do more to stop them than pretty much anything else.
2. Report them to Trading Standards
A single report to Trading Standards may not achieve much, but if a number of people all make similar reports about the same company, action will almost certainly be taken.
As I posted earlier in this thread, the appropriate office for this company is:
Luton Borough Council Trading Standards Service
Clemitson House
14 Upper George Street
Luton
LU1 2RP
Tel: 01582 54 72 62
Minicom: 08451 28 13 84
Email: [email protected]
That doesn't mean that posting reviews on Trustpilot or reproducing them here is a bad idea, just that IMHO the courses of action set out above are likely to have more direct and immediate results.
Also, in fairness to Proviation, if they are not behaving as alleged and are as innocent as they claim, these actions will give them a clear opportunity to demonstrate that and clear their name.
I see that you're based in Scotland. Would you really travel all the way to Luton to chase a £100 or £200 order with no guarantee that you would actually achieve anything when you got there?
Although I'm not affected myself, and these thoughts have been posted by a number of people earlier in this thread, I would also suggest that the following two actions are likely to achieve better results than simply posting bad reviews on Trustpilot:
1. If you paid using a credit card (not a debit card).
You have a claim against the credit card company and should not hesitate to exercise it. I have found in the past, with other companies, that simply threatening to make a claim on the credit card company will usually shake loose a refund.
The fact is that, if enough people make claims against their credit card companies in respect of a particular trader, it won't be long before the credit card companies withdraw the facility for the trader to use their services.
As I understand it from a post earlier in this thread, this company may have already lost their PayPal account. If they really are as bad as this thread suggests, and as a result also lose the ability to conduct business using credit cards as well, that will do more to stop them than pretty much anything else.
2. Report them to Trading Standards
A single report to Trading Standards may not achieve much, but if a number of people all make similar reports about the same company, action will almost certainly be taken.
As I posted earlier in this thread, the appropriate office for this company is:
Luton Borough Council Trading Standards Service
Clemitson House
14 Upper George Street
Luton
LU1 2RP
Tel: 01582 54 72 62
Minicom: 08451 28 13 84
Email: [email protected]
That doesn't mean that posting reviews on Trustpilot or reproducing them here is a bad idea, just that IMHO the courses of action set out above are likely to have more direct and immediate results.
Also, in fairness to Proviation, if they are not behaving as alleged and are as innocent as they claim, these actions will give them a clear opportunity to demonstrate that and clear their name.
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...achieve better results than simply posting bad reviews on Trustpilot
However, this does not preclude an unhappy customer from effecting a charge-back and for the very reasons you cited, I would strongly recommend this course of action as well as making a report to the Trading Standards Authority.
Paul..
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Paul
I've just re-read my post and I didn't mean for it to come across as suggesting that the Trustpilot posts are a bad idea, just that the suggestions I made are perhaps a more direct way of getting a result given the way in which negative TP reviews seem to be dealt with.
I've just re-read my post and I didn't mean for it to come across as suggesting that the Trustpilot posts are a bad idea, just that the suggestions I made are perhaps a more direct way of getting a result given the way in which negative TP reviews seem to be dealt with.