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Proviation customer care problems

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Proviation customer care problems

Old 9th Jan 2014, 12:42
  #401 (permalink)  
 
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@ Tim Dawson...In my experience, Trading standards are an ineficcient, lazy and incompetent quango.
It's far more effective and quicker to take your destiny in your own hands and

SUE THROUGH THE COUNTY COURT SMALL -CLAIMS PROCEDURE.

Give the offender 7 working days notice of intended "action for recovery"
(email will do, and it's time-stamped as well...you can also get a receipt,which proves they got it...quicker than Recorded delivery letter,as well as cheaper- though post goes on the bill! )

at the end of the 7 days, FILE THE PLAINT YOU HAVE ALREADY FILLED OUT.
At that point, the offender is answerable for costs and *should* deal with the Court, not you.

IIRC, a prompt settlement ensures he does not get a judgement recorded against him/his business....
If he's got the cash, he'll settle....quickly!

Although my opinion of "custodians of the Law" is on a par with that of Trading-standards, enough written complaints to the offender's local Plod, may stir them enough to have a word in his shell-like.

this sort of activity really needs stopping NOW rather than later.

I see an awful lot of small punters losing an awful lot of hard-earned cash, in my crystal ball.
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Old 9th Jan 2014, 16:28
  #402 (permalink)  
 
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I've never bought anything from Proviation so they owe me nothing.


However, I am interested by this thread. I run a business and it staggers me that someone can run a business in the manner of Proviation, which appears to be little more than a scam, and for nothing to be done about it by anyone.
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Old 9th Jan 2014, 16:29
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We have been a member of the Trustpilot review service for some time now, and actively encourage customers to leave reviews based on the service they receive from our store. However, it has come to our attention of late that our feedback profile on Trustpilot has been abused by non-customers posting negative comments about our service. We have approached Trustpilot about this on the grounds that the reviews are unfair and false, but have not achieved a level of cooperation yet. So far they have not removed any ficticious reviews.
UNTRUE !
They have recently removed a whole pile of your favourable reviews, Nick. Didn't you notice? We did.

However, as for your claim that there are false negative reviews. You have no credibility. Firstly, if those negative reviews are fake, then why are you defending yourself and posting lame excuses which pertain to each disgruntled customer's case?
Secondly, if you report a review as false, TP will challenge the poster and ask them for proof of purchase - just like they did with me when my review was flagged but sadly for you, not only did I have proof of purchase, I had a whole stream of emails from your own fingers including the one where you called TrustPilot a bunch of dishonest crooks - Projection, much ??

Failure to provide proof of purchase leads to the permanent deletion of the review - just like with all those apparently fake positive reviews which were just removed. Do you think that your customers zip up the back? You have such a low regard for the people who give you money in good faith to think that they can be suckered by such transparent hogwash.

Paul..

Last edited by PaulKerry; 9th Jan 2014 at 18:49.
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Old 10th Jan 2014, 12:15
  #404 (permalink)  
 
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Another disappointed customer here…....
A month with no sign of delivery after ordering
Simple order, nothing complicated
No one answers phone, answerphone mailbox is full ,webchat service useless.
Canx order and CC company investigating.
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Old 10th Jan 2014, 16:19
  #405 (permalink)  
 
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@ Tim Dawson....your last post reflects ,totally, my position.....with 2 exceptions:-

I am now retired after running my own businesses for over 30 years. of a local nature,so I did not 5h1t on my own doorstep (no internet, then, somuch closer "doorstep" to home

The first contribution I made to this thread, bought forth a private message, the essence of which, was, buy something at a good discount and say you were wrong and i am really an honest, ethical trader.

Yea,right! Idid proffer advice on how to be morally upright, law-abiding and still make money....events show I was p1551ng against the wind.
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Old 11th Jan 2014, 06:27
  #406 (permalink)  
 
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In my experience, Trading standards are an ineficcient, lazy and incompetent quango.
Or perhaps like many public services staffed by horrendously overworked people who have recently suffered huge cuts in resources. I can't find much online for Bedford trading standards, but other councils seem to have cut trading standards by up to 80%.

What you do in such circumstances is to move away from prosecuting fraud and concentrating on safety issues (e.g. dangerous electrical goods) or rogue traders preying on the elderly.

Either way, it's disconcerting to live in a country where traders seem able to get away with these tactics for so long.
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Old 12th Jan 2014, 12:32
  #407 (permalink)  
 
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From Gary:
Extremely poor service

I ordered from this website 2 weeks before Christmas for a gift for my partner. When I ordered it said it was in stock. A couple of days later I get an email stating that it wasn't in stock and would be dispatched asap. Over the course of two weeks I got a few emails saying they would do their best to get my item to me before Christmas. Some of these emails were not even for the item I bought. I sent several emails myself saying it was needed before Christmas, most of which were not replied to. On the 23rd I sent another email asking if my item would be delivered the next day. I get an email back saying that it hadn't arrived from the suppliers and that they wish they had phoned the suppliers the day before as it was closed that day. I couldn't believe that it was only my prompting that made them even think to contact them in good time for my item to arrive! No item arrived on Christmas eve and when I emailed after, I was told it would be sent at the end of the week. My item has still not been delivered, most of my emails have been ignored and no one answers the phone. It has been nothing short of shambolic and I find their customer service disgusting. They are not interested in complaints and it seems they are happy to take money and still not deliver a product over a month later. I will never use this company again, I would not recommend to anyone and if you ever use them, be warned that they have no interest in customer relations.
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Old 12th Jan 2014, 13:28
  #408 (permalink)  
 
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What you do in such circumstances is to move away from prosecuting fraud
It's quite difficult to define the point at which serial incompetence turns into fraud and I suspect that's one reason why it's difficult to get the authorities to prosecute.

This is discussed at length on the CPS website and it's worth a read if you are interested in this case:

Fraud Act: Legal Guidance: The Crown Prosecution Service

Here is an extract:

QUOTE

"The borderline between criminal and civil liability

The borderline between criminal and civil liability is likely to be an issue in alleged Fraud Act offences particularly those under Section 1. Prosecutors should bear in mind that the principle of caveat emptor applies and should consider whether civil proceedings or the regulatory regime that applies to advertising and other commercial activities might be more appropriate. Not every advertising puff should lead to a criminal conviction but it is also the case that fraudsters prey on the vulnerable.

Prosecutors should guard against the criminal law being used as a debt collection agency or to protect the commercial interests of companies and organisations. However, prosecutors should also remain alert to the fact that such organisations can become the focus of serious and organised criminal offending."

END QUOTE


Taking this together with other sections of the CPS document suggests to me that, in order to get a prosecution started, you would have to prove conclusively that there is a clear intent to obtain money by deception.

One way you might do that would be to demonstrate a pattern of behaviour over a long period where a trader takes payment without delivering in the hope that the amounts involved are small enough for the victim not to bother pursuing them.

In order to demonstrate that, you would need several victims to make complaints to their local police (and document them thoroughly) pointing out that they are not isolated cases and then make a nuisance of themselves by chasing the police to see what action they have taken.

That's how a serial fraudster not unknown to these pages wound up in front of the beak a few weeks ago.
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Old 12th Jan 2014, 14:44
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anybody purchased from Transair, are they reliable?
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Old 12th Jan 2014, 15:51
  #410 (permalink)  
 
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Yes and yes.
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Old 12th Jan 2014, 16:34
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I've also bought from Transair several times in the past and have found them very good.

My latest order is a replacement tow bar for my SR22 which is on a 2-3 week lead time. They made that clear at the time I placed the order and were at pains to stress that no money would be taken from my card until they had received the bar and shipped it to me.
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Old 12th Jan 2014, 22:47
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Thanks for the replys
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Old 12th Jan 2014, 23:09
  #413 (permalink)  
 
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Yes Transair, Flightstore - Both trusted

Yep, fine with Transair, and if anything Flightstore are even quicker and a bit cheaper. Either would do you and you wont get the cowboy antics of this clown
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Old 13th Jan 2014, 00:37
  #414 (permalink)  
 
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anybody purchased from Transair, are they reliable?
Transair are superb: they are an exact opposite of Proviation. I often think of Transair when I read this thread, as they also started in a bedroom, but because they have exemplary customer service and are utterly trustworthy, they have become one the biggest pilot shops in the world.
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Old 13th Jan 2014, 13:57
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From Kevin Diller:
Beware about using this company

Placed order for £579 in October despite the item not being in stock was charged immediately,Order was cancelled due to them not being able to supply in time stated.Still awaiting refund unable to do a chargeback as no proof of refund for bank.
Customer service poor you are lucky if you get an answer to emails and phones are not answered,online chat is quickly ended if you ask questions regarding a refund,I now have to either keep waiting or go to trading standards.

It appears you only get help and answers if you leave a review so wish me luck
My experience and that of so many others supports your conclusion. Good luck Kevin.

Paul..
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Old 13th Jan 2014, 14:45
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I don't know if Kevin Diller reads this forum, but if you can't get a charge back on your credit card, the excellent advice to take out a small claims court action has been given repeatedly here. It's simple and very effective.

Why don't you just do that?
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Old 13th Jan 2014, 14:49
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Perhaps you'd like to send him a PM via TrustPilot and point him to this thread.

As per usual, Kevin's review has been flagged and followed up by a glowing review. Of course, I suspect that this follow-up review is fake - the wording gives it away, as does the timing.

Paul..
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Old 13th Jan 2014, 18:12
  #418 (permalink)  
 
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Smile

Hi there,
As you can see, I have been a member for some years, I have never posted, although tempted, since I have no wish to promote the get even syndrome so prevalent, especially in the military forums, and you have the benefit?, of my very first post.
I purchased, so I thought, some software for my grandson from this company, in October 2013. This was not delivered, and in spite of various emails asking for delivery or refund, has always been ignored. Entirely by accident, I came upon this forum, and realized that checking should have been paramount, however never too late!.
I have now started a case in the small claims court against this company, and will keep you informed of any progress. I am indebted to Cockney Steve for his advice on how to proceed, and to Paul Kerry for his tenacious grasp of this Company's coat tails. I wish you all a Happy New Year!. I have to confess, that I was a member of the 'civilian' trappers in my tenure of my CAA existence.
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Old 13th Jan 2014, 21:58
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Here is another one 10 minutes ago

Mahaged to see this one 22:55pm, Monday 13th
lets see how quick this one gets removed.

Ken Crompton <li title="2 Reviews">2 Reviews
10 minutes ago One month later . Still Waiting !!

I ordered 3 cases of oil from Proviation on 15th December as my stocks were running low and 3 aircraft were due oil changes in early January . Proviation emailed me next day saying they were very busy coming up to Christmas and could I wait until after Christmas or would I prefer a refund . I replied that delivery after Christmas would be OK.
I expected delivery sometime after Christmas or in the very early New Year so when nothing arrived by the 7 the of January I rang their answer service to enquire about my order . As I got no reply I emailed them a couple of days later . Still no response so I telephoned and was told that they had the box of Shell Sport 4 in stock but NOT the 2 cases of Shell 15/50 . They did however have a few loose bottles of 15/50 and could send those immediately with the case of Sport 4 and send the remaining order when available . The delivery date quoted was 10 the January .
It is now late evening on 13th January.
I have not lost hope of getting the oil I have ordered YET , but will need to order oil from another supplier very soon in order to keep our aircraft flying .
This was my first order with Proviation and at this point I am not impressed and will probably return to my previous supplier .

I run a Microlight Training School and source supplies for myself and other microlighters at the airfield . I have already had to apologise to one group who I promised to get oil for ..
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Old 13th Jan 2014, 22:03
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Best of luck Caazimmer. I'm sure that following Steve's recommended course of action will yield positive results. If only every person out of pocket to this "company" were to follow the same procedure, perhaps he might see fit to actually sort out his act or realise that he is not cut out for the retail business.

Heh - CaptainChaos beat me to the latest flag-fodder.

Paul..
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