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Proviation customer care problems

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Proviation customer care problems

Old 15th Feb 2014, 17:22
  #561 (permalink)  
 
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Sssssssshhhhhhh

I think people are waiting to see who, if anyone, is coming out for the 15th round........
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Old 15th Feb 2014, 17:29
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No-one will post yet....that's exactly what they'll be expecting us to do
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Old 15th Feb 2014, 17:42
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Ah yes, Cato. The old not posting ploy. I know it well......
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Old 15th Feb 2014, 18:21
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If you read the "URGENT NEWS : 11 FEBRUARY 2014- PLEASE READ TO BOTTOM" on the Proviation site carefully, you will notice that nowhere is it stated that Proviation has ceased trading. Just that credit card payments can no longer be taken.

"We are obligated not to ship any further orders" is the closest he comes to stating that Proviation has ceased trading - and since he has manifestly failed to ship so many orders in the past, this is hardly a deviation from his normal practice. Perhaps it also explains why the site is still operational - maybe someone will be foolish enough to pay by cash, cheque or PayPal, while he is "obligated not to ship any further orders".

It is also clear that he wants to shift all the refunding onto the shoulders of the credit card company - who he obviously feels is solely responsible for his predicament, and should therefore shoulder the financial burden. Nice.

FBW
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Old 15th Feb 2014, 18:40
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While he may think he can do this and get away with it, and indeed the card merchant is obligated to pay refunds, they will have their pound of flesh from him when the dust has settled.

It would seem from the raft of 1 stars that have appeared on Trutpilot, that the refunds are not, in any case being made.......
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Old 15th Feb 2014, 19:05
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CAAZimmer

I doubt it. More likely the card company will just not pay him whatever cash they have collected legitimately on his behalf and write off the rest unless it's a really big amount.
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Old 15th Feb 2014, 19:22
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Then perhaps the Phoenix may yet rise........
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Old 15th Feb 2014, 19:28
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I doubt that as well.

It's likely to be difficult to run an internet based business without the ability to take payment by credit / debit card and I can't imagine any bank offering them that facility!
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Old 15th Feb 2014, 19:35
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I suppose they only write it off as far he's concerned....then jack up their interest rates by .5%, and the rest of us pay his debts.....wonderful.
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Old 15th Feb 2014, 19:50
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It should also be noted, that the recent 1* postings are not new orders. These are old orders which should have already been dealt with.

It is also interesting to note that since the flagging of the 1* reviews ceased, so did the 5* advertisements !

Their SafeBuy credentials are also now invalid. Is that because he told them he no longer needs their account or is it because they have finally kicked him to the kerb, too? I wonder.

They are still a member of the AEAS, however.

Oh, and did anyone actually believe the hogwash he posted about me, by the way? I'm wondering just how much damage he may have done to my reputation. It may be that he has such a lack of credibility that even his outrageously libellous (and clearly untrue) postings won't land him in hot water as far as a defamation claim goes.

I hope that at least some of you enjoyed what Tracy Fu had to say, else she stayed up until one in the morning for nothing.

Paul..
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Old 16th Feb 2014, 15:43
  #571 (permalink)  
 
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It's likely to be difficult to run an internet based business without the ability to take payment by credit / debit card and I can't imagine any bank offering them that facility!
What about PayPal?
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Old 16th Feb 2014, 20:07
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I noticed the slightly unthorough wording too and just tried to buy something - it didn't offer to take any form of payment.
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Old 16th Feb 2014, 20:35
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Maybe the website has become self-aware?
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Old 16th Feb 2014, 23:17
  #574 (permalink)  
 
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What about PayPal?
I think they ceased trading withProviation, a while ago....ISTR a post from a disgruntled customer, a while back, stating that PP had pulled the rug.
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Old 17th Feb 2014, 09:15
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I've been given the run around on an order I placed back in November. They still haven't delivered, and it looks like they will never do so. As a company they have been utterly useless with regard to customer service and communication. I feel like they have just led me on and on, even though the writing was on the wall for the company.


It comes as no surprise that the note on the website says they have effectively ceased trading.


I really wish I had seen this thread before I placed my order!
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Old 17th Feb 2014, 09:30
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If you feel that you were deceived into handing over money, I would suggest that you contact "Action Fraud" on 0300 123 2040 or Action Fraud | Report fraud and internet crime

The more first-hand accounts the police have from victims of his deception, the more likely they are to be able to secure a prosecution and the less likely it will be that Nick will simply move on and start all over again with another "company".

If they had been aware of the extent of his deception and the length of time that it had been going on (some three years, now), I'm sure they'd have been taking a very close look at his practices long before now.

Better late than never.

Paul..
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Old 17th Feb 2014, 11:30
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Having read this thread all the way through, as it unfolded, I hope some sort of criminal prosecution is brought against the director(s) of Proviation because of the chronically poor way in which they handled customers and their business, which goes so consistently far beyond incompetence as to indicate fraud in my opinion.


Having said that, after reading the recent "poor me" diatribes by one of those directors, I did start to wonder about Paul Kerry's credentials. I didn't wonder for long (I have never given money to Proviation so this thread is purely for entertainment) but it was quite scathing and makes it appear that Paul is not everything he has purported himself to be.
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Old 17th Feb 2014, 11:39
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Please, tell me what I purport myself to be (or, at least what I have purported myself to be prior to Nick's accusations because to the best of my knowledge, until that point, I had made no claims regarding my background or expertise).
Hint: Nick's claims of what I purport to be are figments of his own imagination (other than being self-employed and having a full schedule, that is).

I would also suggest that you take the time to listen to the MP3 file that I posted. It contradicts Nick's claims quite clearly.

Paul..
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Old 17th Feb 2014, 12:55
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At 42 minutes long, I doubt anybody has listened to it (!)
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Old 17th Feb 2014, 13:05
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The first five minutes will be enough to demonstrate that Nick isn't telling the truth. Toward the end of the recording, Tracy talks about Nick's attitude.

Either way, unless I have actually made claims regarding my credentials or my background, how can I possibly be deceiving anyone with respect to my credentials or my background?

However, Nick's assertion that I am working illegally is dishonest and libellous.

Paul..
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