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Proviation customer care problems

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Proviation customer care problems

Old 19th Dec 2013, 19:09
  #341 (permalink)  
 
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Way, way too late for that I'd say.
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Old 20th Dec 2013, 13:45
  #342 (permalink)  
 
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I belong to the 'wish I read this topic before I ordered-group'. Pretty familiar story as I ordered a headset. Payment (670,-) was almost taken straight away and initially I received delivery status updates because there where some delivery issues at Sennheiser but these updates stopped pretty soon.

It is now more than 8! months and countless emails, (unanswered) calls and livechat messages later and I still don't have the headset.

I've informed my base manager to get the message around never to order anything at Proviation as they are a bunch of clowns who happily take your money away but deliver **** all.

Regards,

Last edited by Novus; 20th Dec 2013 at 15:15. Reason: Payment was even higher than initially posted.
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Old 20th Dec 2013, 14:31
  #343 (permalink)  
 
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Did you have a review removed from TrustPilot?
... and was your product listed as "in-stock" ?
With some of us reposting those reviews here, the flag-fairy has learned to respond very quickly to those reveiws to hide them from public sight.
Look through TrustPilot from time to time and you will see that negative reviews are flagged down for various "violations" whereas glowing reviews can get away with those same violations ad-nauseum.

Of course, I should repeat Nick's claim that he NEVER flags reviews and claims to be unable to make negative reviews disappear - The evidence, however, contradicts his claims as does his admission that he wants to silence negative reviews and will even resort to bribery to make the bad go bye-bye. I can attest to that as does another negative review posted on TrustPilot.

An honest businessman or a low-down dirty liar? I know where I'd place my bets - I have experience of dealing with this guy.

Paul..
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Old 20th Dec 2013, 15:17
  #344 (permalink)  
 
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I just posted a honest review on trustpilot. Curious whether it will be flagged down or not.
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Old 20th Dec 2013, 15:40
  #345 (permalink)  
 
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For posterity:
From Frederik
Deliver or not to deliver....

I would like to make you aware that when you place an order with Proviation is it highly likely that the delivery delay is very extensive. So far I've been waiting for more than 8 months. Specific reasons are not given by 'customer service' but the reason for that is that they don't respond very often to any questions. When they do respond they still don't answer your question.

At the moment I doubt whether I will ever receive my headset. I have a feeling 670,- just vapourised.

I understand that running a fairly young company could result in some hick ups but when you run a webshop in such a specific market you have to get your act together because the word spreads quickly in a relatively small community.

My patience has been challenged long enough now and I just wanted to give all future customers a heads up.
By the way - Proviation is 5 years old now - Any company should be well past teething hiccups by this point.

Go back a few pages, Frederik. Look at the instructions regards lodging a "small claim". I don't know how pertinent they may be to you if you are not in the UK, though. It may still be possible, however.

Paul..
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Old 20th Dec 2013, 15:59
  #346 (permalink)  
 
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Your review didn't last long. It's gone already.

That stayed up for less than half an hour.

The "violation" listed is that your review contains sensitive information about the company (such as names of employees or owners).

I see no such sensitive information - unless the sensitive information to which the flag-fairy refers is the utterly abysmal performance of this bunch of clowns !

Paul..
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Old 20th Dec 2013, 16:27
  #347 (permalink)  
 
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Thanks for the small claim tip!

Apparently posting a review gets their attention. I have a reply from them. If things get sorted out I'll let you know.
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Old 20th Dec 2013, 16:40
  #348 (permalink)  
 
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Yes. It gets their attention very quickly.
Isn't it rather surprising that they can ignore contact for so long but the moment a negative review appears in public, they will fall over themselves to appear to be doing the right thing?


If they ask you to remove your review or offer you a bribe to do so - inform TrustPilot - they are in breach of TP T&C.

Actually, you should notify TP that they are abusing the "reporting" facilities, too. That facility should not be used to hide unfavourable reviews and if you prompt TP to check, they will be able to confirm that no sensitive details were included within your review.

Look down the list of reviews to Feb 2013 - Does my review of Bloviation sum up their on-going performance and behaviour? Doesn't it echo your own experience?


Paul..
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Old 20th Dec 2013, 23:23
  #349 (permalink)  
 
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Novus - you have to take this further

Novus, Paul is 100% right.

Whatever the outcome you should report the fact he removed your reasonable review to Trustpilot, especially if he asks you in any way to take the review off with free vouchers or crying the poor tale.

You might be lucky now and get your 700 back after he has stolen it for the last 8 months, but others who have never heard of Trustpilot will not be so lucky


Whatever happens your accurate poor review MUST stand as it is and not reflect what may be a now possible resolution because you were one of the few to fall upon this ridiculous review platform that is Trustpilot which allows him to hide every bad review and then bribe his customers to upgrade it...... DONT DO THIS, please!

This forum is getting a huge following now as it cannot be manipulated. Its for pilots like you and it will be read by others.

Everyone has to know there is a company out there with no morals, no care for its customers and breaks financial, moral, ethical and professional business methods.

PS: Maybe you were swayed by their claim they are backed by Trusted Shops or there site is secured with VeriSign

Its not. He has been kicked off by both. click the links to see


Want to pay by Paypal??? Not anymore, the mountains of complaints have obviously been enough for him to get kicked out of this too
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Old 21st Dec 2013, 10:23
  #350 (permalink)  
 
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@ NOVUS..... you will have a long read but in this thread, are details of the company's local Trading Standards Office and the local County Court......I see NO REASON why you can't email or write for a claims "package"...a Plaint (summons) form and a set of leaflets which outline the procedure stages , fees etc. for a "do it yourself" debt summons.
Your reading should also show you that this course of action will bring you to the top of the swindled....oops "forgotten" pile of complainants.

If I remember correctly, an immediate settlement of debt and costs ,stops adverse listing by the Credit Reference Agencies....whatever, it works and should do so until the cash bag is empty and the company goes bust.

As an aside, UK law relating to Limited Liability Companies has been changed, such that directors are personally liable where a company trades insolvently or fraudulantly..

As this company appears to have no stock and a rapidly shrinking base of suppliers willing to drop-ship for it, it's assets would appear to be little more than a website. I cannot comment on the personal assets of the directors, but being a very cautious individual, I would not wait to get that far... (also why my posts avoid making blunt accusations about fraud, theft and deception.)
I'd SUE NOW.
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Old 21st Dec 2013, 11:43
  #351 (permalink)  
 
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As this company appears to have no stock...
I wouldn't go quite that far. I suspect that he probably does hold at least some stock although to suggest that he holds all of the items listed as "available" or "in-stock" on his website is to stretch credibility.

I'd like to refer you to this post from Aero-ist Clothing:

FLYER Forums ? View topic - Proviation

I sell a lot through Proviation and in my dealings they have been very good and easy to deal with.

I don't hold vast stocks of the current range, so often I have to order stuff in for them, which of course can create a 2 week delay, but they seem to inform their customers of this straight away and has only caused 1 issue in the past 2 years or so.

Proviation do hold stocks of the popular items (Wristboards and Gilets) which makes things easier.
Most of the order I placed with Bloviation was certainly drop-shipped (as it came direct from the supplier, not Nick) and that Nick admitted to the drop-shipping arrangement over the telephone, bleating about how much that arrangement cost him - as if I should feel sorry for him holding on to my money without providing the items for which I had paid having been deceived into believing that the items I ordered were in-stock.

I would also draw attention to the fact that I received an email from one of his customers who told me that Nick claimed both that he doesn't drop-ship and that he drop-ships out of necessity. The two claims are mutually exclusive and given that even (at least one of) his suppliers appear to be admitting to him drop-shipping, any claim that he does not is almost certainly untrue.

Paul..

Last edited by PaulKerry; 21st Dec 2013 at 12:40.
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Old 21st Dec 2013, 16:03
  #352 (permalink)  
 
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I know this has been remarked on before, but on the last two occasions I have logged in to PPRuNe, I have been confronted with a banner ad with the following content:

Ads by Google
Proviation Pilot Shop
Stocking the best pilot products in the world at leading value
www. proviationshop. co. uk



It says "Stocking the best pilot products in the world at leading value" on PPRuNe so it must be true!!
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Old 21st Dec 2013, 17:58
  #353 (permalink)  
 
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There's a pleasantly Zen circularity to Nick paying to keep this thread consistently in the top 5 google returns on his company
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Old 21st Dec 2013, 18:32
  #354 (permalink)  
 
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There's a pleasantly Zen circularity to Nick paying to keep this thread consistently in the top 5 google returns on his company


I hadn't thought of that!
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Old 21st Dec 2013, 18:42
  #355 (permalink)  
 
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It says "Stocking the best pilot products in the world at leading value" on PPRuNe so it must be true!!
EVERYTHING Nick says is true! Didn't you know?
Even when it contradicts the facts, himself and the laws of physics!
Nick can both drop-ship and not drop-ship at the same time.
He can send a PSU and a replacement which is better than a PSU not only both at the same time but when neither thing is actually shipped.
He can make a PSU unnecessary simply by commanding it to be so and deem that it does not need to be shipped even though it is listed on his website as part of the package and paid for.
Every product in aviation history is available from Nick's 1 & 1 webshop and in-stock even when it is on back-order and no longer actually in production.
Nick has the only webshop on the entire Internet that cannot be updated to reflect an actual stock-situation (Yes, he actually told me that his website could NOT be updated because it's a 1 & 1 website).
Nick can take on more staff and have fewer staff, concurrently !
Nick can have Trusted Shop protection even when his policy is disabled or expired and he can take PayPal payments even when PayPal have shut down his account and his website is signed by Verisign, even when it is not! Just by placing the logo on his home-page.
Nick works closely with Sennheiser and other manufacturers even when those manufacturers say otherwise and state categorically that Nick is not an authorised distributor.
Nick never makes TrustPilot reviews vanish, even when he admits it - they just disappear of their own accord simply because he wants them to.
... and if you read his website, Nick will never enter into discussions with organisations providing fake reviews even when a review appears briefly on TrustPilot which reads "concentrate on the quality of the service received and the efficiency of the live-chat facility" (before being reworded).
Chuck Norris has nothing on Nick Ross !!! Nick keeps Earth in orbit around Sol with his feet !!!

Sadly for Nick, the rest of us neither live in nor share his own imagination.



The more digging one does into Nick Ross, the more interesting this guy becomes.
On his website he displays the logo of AEAS - The Association of European Aviation Suppliers. As if to imply that he is a member of some organisation. Sounds impressive, right?
Well... Clicking the image returns an odd result - an empty page with just a login and Nick's name / email address attached to it. So, I searched on Google and found that there is an organisation called the European Aviation Suppliers Organisation at Welcome to EASO but Nick doesn't appear to be a member.
So, I did a whois search on europeanaviationsuppliers . org and what did I find?
Domain ID: D163108518-LROR
Domain Name: EUROPEANAVIATIONSUPPLIERS.ORG
Created On: 22-Aug-2011 10:46:30 UTC
Last Updated On: 23-Aug-2013 01:23:05 UTC
Expiration Date: 22-Aug-2014 10:46:30 UTC
Sponsoring Registrar: 1 & 1 Internet AG (R73-LROR)
Status: OK
Registrant ID: SPAG-37276236
Registrant Name: Nick Ross
Registrant Street1: 25 Frenchs Avenue
Registrant Street2:
Registrant Street3:
Registrant City: Dunstable
Registrant State/Province: BDF
Registrant Postal Code: LU6 1EH
Registrant Country: GB
Registrant Phone: +44.1582600566
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Surprise, surprise !

He also displays the BBGA logo but doesn't appear to be a member of that, either.

Paul..
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Old 22nd Dec 2013, 09:44
  #356 (permalink)  
 
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Interesting.

I see that the contact phone number +44 7950 352988 is a mobile.

Obviously an organisation of substance.........
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Old 22nd Dec 2013, 09:49
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Obviously an organisation of substance
... and that substance would be found falling out of the rear end of male bovines !
Paul..
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Old 22nd Dec 2013, 10:02
  #358 (permalink)  
 
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Paul, Whilst I probably have a similar distaste for liars and chancers as do you, I have to ask, why the tenaciousness of your campaign?, I hav'nt read this whole thread, but did you yourself suffer negative dealings with this rogue trader?
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Old 22nd Dec 2013, 10:09
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Ohhhhhhh yes.
I tried for some time to get him to clean up his act and his response made it quite clear that he didn't want to and I don't like seeing people ripped off.
I waited for around six months before I joined this thread and became vocal in my objection to his practices. I gave him plenty of time to get his act together.

His smear campaign against me is quite amusing, too - He was warned not to take me for a mug and treat me as a soft-touch. He chose to ignore the warning. I've taken on far larger and better funded companies than his little venture and some of those companies no longer exist since I exposed their unethical practices.

Paul..
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Old 22nd Dec 2013, 10:15
  #360 (permalink)  
 
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May I ask Paul, what was the (presumably failed) purchase ?
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