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Proviation customer care problems

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Proviation customer care problems

Old 4th Dec 2013, 11:47
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I'm sorry if it came across that way. It wasn't my intention to be dismissive, however the point I was trying to raise is that posting a public complaint on TP after an extended period of being ignored most certainly does frequently lead to a prompt response from Bloviation.

This raises an important question - Why do Bloviation find it necessary to respond promptly when a complaint is made public yet find it unnecessary to deal with those complaints before they become public?
I think I already know the answer to this.
An unhappy customer should never be placed in the position that so many find themselves when trying to get some response or resolution from Nick's organisation.

I would stress that making official complaints to the various authorities and merchant service providers is not only a good idea, it is essential for the very reasons you mentioned.

Paul..
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Old 4th Dec 2013, 12:07
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Y'know, as I get older and more wise, I think that traders who are not open, honest and above board seem to work much harder at their dodgy businesses than they ever would doing an honest day's work.

That's not just this one under discussion but in all walks of life. Perhaps it's a Brit business thing - to see how long you can get away with your practices before moving on and starting again. Consumer radio and tv programmes are full of 'em!
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Old 4th Dec 2013, 14:02
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@ Aerials
I think that traders who are not open, honest and above board seem to work much harder at their dodgy businesses than they ever would doing an honest day's work.
Isn't that just the truth! As for Trading Standards, In my experience, they aren't answerable to anybody, so there's little motivation to pursue a case like this. By all means contact them, BUT
SEND A RECORDED DELIVERY LETTER , OR EMAIL IF POSSIBLE WITH A RECEIPT, DEMANDING REFUND WITHIN 7 DAYS OR YOU WILL START COURT ACTION WITHOUT FURTHER CORRESPONDENCE.

Allow an extra day, then bang in a small-claim through your local County Court.

It's quick, simple and cheap, they have a DIY kit of leaflets outlining each stage of the process and staff are invariably helpful...ring them and they'll post out a kit!
Soon as your plaint is lodged, the defendant has to deal with Court....even if a refund is made before the summons drops on the mat......the repayment is an open and shut admission of guilt, so all your (limited, reasonable) costs will be collected by Court and returned to you.

If I was a betting man, i'd guess that Nick is so busy "firefighting"his growing group of disaffected creditors, that todays payments are being used to repay yesterday's cancellations.....but that's pure speculation.

IF YOU ARE OWED MONEY /GOODS BY THIS COMPANY, I'D ADVISE FAST AND AGRESSIVE ACTION AS DETAILED ABOVE, TO SECURE YOUR REFUND BEFORE THERE IS AN EMPTY POT AND A "CEASED TRADING" SIGN.
I don't know whether Nick is a spiv, simpleton,conman, fool or simply out of his depth. I would imagine this saga would spell the end of any hope of establishing a credible presence in the Aviation Supplies business.
I most certainly would not do business with him.
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Old 4th Dec 2013, 17:36
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@PaulKerry

@PaulKerry yes this was me posting (on a fake facebook account) it now seems its being removed as i type due to a complaint by "A TrustPilot User "lol.
Today i got a email from "Nick Ross" the managing director saying:
"Got your very poor feedback. I wish you’d told us that you hadn’t had the credit yet then I could have sorted out the problem.
I have re-issued now" (the refund)


"There’s a been a problem on orders placed in Oct with refunds- not our error but very inconvenient.
It will now credit for certain."

"Likewise I apologise for the airband antenna issue- we’re not going to bother even trying to sell these any more. Its not worth the damage to our reputation due to these delays."

"Best regards,"

"Nick Ross"



it is still on the website!
The guy also owns a company called Skytec Aerospace.


i also found this Proviation, Nick Ross Complaint 262607 | Scambook

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Old 4th Dec 2013, 23:08
  #305 (permalink)  
 
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Two more for the pile:

From Masataka Tanaka
No response

I ordered a pilot case on 21/11/13. They told it's due Monday/Tuesday of next week,
so I paid for it with Paypal. But I haven't any mail from this site after the payment completed.
And I haven't any response after I sent a mail to this customer service.
I recommend not to use this site, it's a really poor customer service and don't trust this site.
From Paul van Doorn
No pressure, no refund

I was looking for a particular flying jacket which was hard to get. Proviation said they had it on stock so I ordered is on the 29th of September 2013 and paid through Paypal almost 145 GBP.
After it was clear that the jacket was not on stock and was not going to be delivered we agreed on a cancellation and refund on the 11th of November. But till now still no refund.
I sent some emails for further information on the 24th and 29th but no reply. I made an attempt for an online chat yesterday which seemed to succeed but after I mentioned the refund the answering stopped and after 15 minutes they were offline.
Since the transaction is more than 45 days ago, Paypal will make no automatic withdrawal of the transaction. Therefore I have filled for a claim because I see many customers of Proviation who have not received their money back or only after a heavy complaints.
Lets wait what Paypal does with the information I have gathered as a Private Investigator. And if Paypal drops the case I will continue it myself.
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Old 5th Dec 2013, 13:26
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Cockney Steve

That's also very good advice!

One point of detail: if you sue in the Small Claims Court, I believe that you have to do so in the court covering the defendant's location, in this case presumably Luton or Dunstable.
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Old 5th Dec 2013, 13:55
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But presumably, as PK lives in Edinburgh, he would be entitled to claim back the cost of a return flight or train ticket and maybe an overnight stay as 'reasonable expenses' which could be added to the claim?
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Old 5th Dec 2013, 17:01
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Reasonable expenses

Yes, as I understand it that's right. Also loss of earnings which you have to prove.
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Old 5th Dec 2013, 22:35
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^^^^^ yes! and "expert Witness" report up to a set level(probably under £200 nowadays) but in this case, a printout of this thread with the salient features highlighted, would most certainly suffice.

Claimants should remember that the Court only needs consider "the balance of probabilities" to settle a case, whereas a Criminal case would require "proof beyond all reasonable doubt".... If the Judge decides one party is at least 51% likely to be telling the truth,that party wins the case.
easy peasy for the victims....sorry, "customers" whose sorry tales have been published here.
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Old 6th Dec 2013, 16:48
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Anyone see the irony in 'Noaviation' advertising at the head of our pprune pages?

Mods - are you hungry enough for advertising revenue to take their money ???

Just sayin'
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Old 6th Dec 2013, 19:08
  #311 (permalink)  
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Mods - are you hungry enough for advertising revenue to take their money ???
Your question needs to be directed to Internet Brands, not the moderators!

There's a world of difference between the volunteer forum moderators and the owners of the website.

SD
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Old 6th Dec 2013, 21:17
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How do Proviation get away with this?

On their website of Proviation Pilot Shop

"Proviation is a certified online shop with Trusted Shops Buyer Protection"


Trusted shops guarantee offers buyers protection from purchases that go wrong from retailers accepted as a certified retailer.

When you click the logo on the site it says disabled.
Disabled means NOT CERTIFIED

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Old 6th Dec 2013, 21:54
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ah, well, just to keep this ray of sunshine beaming brightly...

@ Jonzarno made a point, a few posts up.....the plaintiff should file their plaint (go to Court) at the court where the alleged took place...so that would be the one nearest to you (where you wuz robbed )
The defendant has the right to ask for proceedings to be transferred to his "home patch"
The downside for him, if he loses,is as jonposted.....he's liable for your expenses.

the whole concept of "small claims" was that it should be cheap and simple.
my last case I took out, the defendant ,when i corresponded with him, used a solicitor to try to intimidate me....so I just racked up a bit more correspondence, as those bills are specifically excluded lawyers fees are notallowable in a small claim. He asked that the case be heard at his local court.....ok , an inconvenience to me, but I won , got all I'd claimed and the judge prompted me for the expert report cost, loss of earnings, travel etc.

So, if you're owed goods or refund, GO FOR IT!
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Old 6th Dec 2013, 23:22
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How do Slowviation get away with this?
That depends, CC.
Has anyone informed TS, yet?

How many have done so?

How about rattling TP's cage with regards Nick bribing his complainers to remove their reviews?
Sometimes these organisations need a bit of a shove - remember that to penalise their customers is to potentially deprive themselves of the revenue they set out to earn.

In these cases, one voice often isn't enough. Corroboration can go a long way.

Paul..

Last edited by PaulKerry; 7th Dec 2013 at 06:28.
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Old 7th Dec 2013, 06:32
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In reply to Captainchaos: another course of action might be for someone to refer this to the Advertising Standards Authority.
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Old 7th Dec 2013, 08:24
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Court Judgement

Successful Resolution to Complaint Against Proviation Ltd

1. On 8th March 2013 I ordered an Alpha B-15 flight jacket by letter, and cheque payment of £110
2. Cheque cashed by Proviation on 20th March 2013
3. By 10th May 2013 no delivery, so cancelled order by letter but was offered an alternative brand. , This I accepted not being aware of the delivery/refund problems with Proviation as outlined by Internet sources.
4.By late July 13 and now aware of these problems, repeated email requests for progress had not resulted in delivery of the goods. I therefore cancelled the order yet again by email dated 30th July 13, further emails to Proviation requested refund but nothing transpired.
5. Protocol requires you to inform the supplier of impending legal action. This was sent by email dated 15th Sept 2013 informing Proviation that if no refund was received by close of banking on Friday 20th Sept 2013, then legal action would be started. No refund was received by the due date.
6. Small claims Court action was raised (www.moneyclaimonline) cost £25.00 and served against Proviation Ltd on 16th October 2013. A reply from Proviation was required by 30th October 2013
7. Proviation did not respond so I requested a Court Judgement. This was made against Proviation on 1 Nov 2013
8. No response from Proviation by 18th November 13 so I requested a Warrent to be issued against Proviation (cost £100.00) . This warrent was issued on 19th Nov 13 to be executed by Luton County Court.
9. In the meantime, two letters dated 7 Oct 2013 & 18 Nov 13 were sent to the appropriate Trading Standards Office outlining my (and probably others) problems.
Their address:
Trading Standards Division
Central Bedfordshire Council
Priory House
Monks Walk
Chicksands
SHEFFORD
SG17 5TQ
Apparently Proviation is "well known" to this Trading Standards Division. Their impressive legal powers and subsequent action against this Company, plus the Warrant resulted in Proviation paying me on 26 Nov 13 a full refund plus my legal costs, totalling £235.00
10. This action on my part is a matter of principle.
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Old 7th Dec 2013, 09:03
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Apparently Proviation is "well known" to this Trading Standards Division. Their impressive legal powers and subsequent action against this Company
Could you expand on this a bit? What was it that they did?
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Old 7th Dec 2013, 11:48
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Firstly ATR43, your link to MoneyClaimOnline is broken. You might like to edit your post and fix it.

Secondly. congratulations for stinging Poorviation in the pocket.

The devil in me is tempted to place an order for something that I know that he doesn't actually stock and cannot supply (spoiled for choice, aren't I?) as a sweet middle-finger on behalf of the unfortunate folk he's duped, ignored, fobbed off and then silenced. Luckily for Nick, I have far more integrity than he appears to have.

It seems that the days of Poopviation are numbered and like so many rogue traders, he's already got his next guise lined up and ready to rock.

Paul..
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Old 7th Dec 2013, 11:56
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well done, ATR 43

If Nick is letting the business slide to this extent, he either has serious management-issues or serious cash-flow issues....or both!

Ask yourself, dear reader, how many deals must he do, at 10% to 20%gross margin, to afford to pay out that level of fees and costs, on one aborted deal.

Either there are a large number of dissatisfied, empty-handed putative customers sitting hopefully awaiting a refund /written off their cash,- OR they're turning over a large number of successful, profitable deals and this thread is only seeing that tiny percentage of trades that end badly.
I know what my feeling is.-
IF you're owed money, post a 7 day warning NOW...then file at your local county Court IMMEDIATELY the notice expires....

REMEMBER....It's the squeaking door that gets the oil....don't wait until the can's empty!
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Old 7th Dec 2013, 12:39
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this thread is only seeing that tiny percentage of trades that end badly.
It would be fair to say that this thread is dominated by the reports of unsatisfied customers but a slightly better metric would be to look at the percentage of poor reviews versus good reviews on something like TP.
Bearing in mind that a significant proportion of unfavourable reviews "mysteriously" disappear into the memory-hole, the ratio of poor reviews to good reviews is still around one in four. Compare that to the TP reviews of companies that really do advertise what they stock and ship what they advertise, you'd expect to see no more than one in ten (and that's if the company are experiencing some minor issues - personally, I see a far lower figure than that for my own reviews.)
For example, here are the TP pages for a company that I have dealt with personally and these guys EARNED their 5* review from me.
PC Specialist Ltd reviews | Customer reviews of PC Specialist Ltd

Paul..
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