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Proviation customer care problems

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Proviation customer care problems

Old 23rd Nov 2013, 12:08
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The latest offering, from Andrea Art.
She seems to have Bloviation summed up.

Appalling service

Proviation says all the right things - on it's website, via email and phone but certainly does not act on it's good intentions or policies.
Our experience echoes many poor reviews about Proviation on your site.
We ordered an item on the 23rd July 2013 - a jacket which was supposed to be a present for my daughter's birthday in August.
Proviation took full payment on that date before the item was confirmed dispatched.
The item was delayed - 'due to the manufacturer' etc etc. Proviation told us that this would be a slight wait of up to 10 days.
The jacket was supposedly dispatched on 25th Sept. No goods arrived.
After months of correspondence and broken promises from Proviation we cancelled the order on 18th Oct .
We were hoping to get the refund in time to order the jacket for Christmas direct from the manufacturer but this is looking highly unlikely.
We are still chasing the refund from Proviation at the time of writing this review (23rd Nov).
Proviation is very hard to rate because they mask their poor customer service extremely politely, make plausible promises and then not acting on them.
Very frustrating customer experience - I definitely would not shop with Proviation again.
Paul..
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Old 23rd Nov 2013, 22:00
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Proviation Compaint from 2012 still unresolved - Listed on Trustpilot

trustpilot review from 23/11/2013
Re-posted here for the benefit of readers with complete impartiality

Absolutely awful customer service, worst ever.
Ordered go pro he to 3 black motor edition on the 09/12/2012 yes 2012. Many many excuses, no stock, on back order, paypal problems with refunds and many more, now my emails asking for goods/refund just get completely ignored and yes I do have a copy of each email sent, Am absolutely disgusted that a company can take your money knowing there is no stock and then have no intention of sending the goods or even resolving the problem, just one excuse after another, I have had five emails asking me to confirm my address but still no camera, in my eye this has been nothing but deception and theft, the money they have is my money not theirs, the goods I ordered and paid for I have never been seen, 359.99 this was for use during a holiday of a lifetime but no they do not care, no stock ? Rubbish this camera is available off the shelf in go outdoors, numerous motorcycle shops and outdoor sports shops, Nick if you can't get stock go to go outdoors, buy one and send it to me, or give me my money back and I will get one. 11 months guys, 11 MONTHS. Steve McGlynn
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Old 24th Nov 2013, 01:41
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Hey, CaptainChaos...

Have you noticed the response in TP to Alan Johnstone?
Do you think the accusation of defamation is levelled at us?

If so...
Sweet, sweet irony !

Perhaps someone should point out to Nick the difference between defamation and the Streisand Effect.


Paul..
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Old 24th Nov 2013, 09:29
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Posting entirely truthful reviews, Nick Ross, is not defamation. Another word you may wish to become familiar with is "fact".

Quite how you have the audacity to get angry with customers who's money you have obtained and to whom you have supplied no goods is beyond me. Your hypocrisy and downright arrogance is breathtaking. You really do deserve this level of exposure for the appalling way you treat people.

This is entirely your own fault. YOU are responsible.

Last edited by Blues&twos; 24th Nov 2013 at 09:47.
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Old 24th Nov 2013, 16:17
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Who cares what proviation thinks

I could not care a jot Paul.
Trustpilot is a review platform Proviation have chosen to pay for, not the other way around,
They want to use it as a marketing tool.
They abuse this platform by deleting every one star review they receive.
Customers have a right to know who they are buying from in an honest way and what they can expect when things go wrong.

proviation may well supply some things without problems, but it is the way they handle the things that go wrong that worries many many customers
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Old 24th Nov 2013, 22:24
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I could not care a jot Paul.
Ohhhh no... Of course not... Why should any of us?
I was just having a giggle at the irony of him making accusations of malicious dishonesty when the facts of the matter are that what we are doing is nothing of the sort. Yet his public accusation of malicious dishonesty is, itself, defamation.
His stampy-foot nonsense and blatant bribery to conceal his failings is the very rope by which he will hang himself.

They abuse this platform by deleting every one star review they receive.
Well, let's be fair. Not every one-star review but certainly a significant proportion of them vanish "mysteriously".
It's unfortunate that someone seems to have taken it upon themself to flag some of his better reviews - even though I have to admit to finding it amusing. Karma's a canine with two X chromosomes !!
Nick's own practices are unethical enough to show that anyone giving him money is playing a kind of lottery.
It is not necessary to stoop to his level and if the person who is flagging the good reviews is reading this - please stop - you're not helping, you're muddying the waters.
If you really want to help, go and give all the reviews which echo your own a thumbs-up.
Don't just stop at the bottom of the page, keep hitting the "more" button and hit the "Find Useful" button for every review which reports an experience similar to your own. Send a private message to the author of the review directing them to this thread and invite them to join us. Inform them of what they might expect from Bloviation (such as a prompt response now that they have finally posted publicly, the removal of their review if they do not capitulate to bribery and "poor-me" excuses). Advise them of actions they may take and emphasise that if they are bribed to remove their review, it should be immediately reported to TrustPilot.
When you see a new negative review, repost it so that it cannot simply be flagged into oblivion (after checking that it hasn't already been reposted here, of course). I have been thanked by at least one user for reposting their reviews here (mentioning no names).

Customers have a right to know who they are buying from in an honest way and what they can expect when things go wrong.
I am in complete agreement.

proviation may well supply some things without problems,
Or, more accurately: The genuine retailers with whom he has a drop-shipping arrangement (and I know who some of them actually are) provide things without problems.
The number of things that Bloviation actually supply in comparison to their advertised "stock list" and his propensity to take money for things that are not available for shipping should, in my own opinion, be enough to put Nick in jail for multiple counts of fraud and theft.
Sadly, we don't live in a world where ethics and morality hold much value in comparison to the image one can create for oneself as a "respectable and leading retailer in a specialist market".
My own experience and the reports posted by Alan Johnstone (and others) is enough for me to know that Nick will stoop to bribing his rightfully disgruntled customers, after they have banged their heads against a brick wall for an extended period of time, in order to safeguard his carefully crafted but (from my perspective) wholly artificial image.

The squeaky wheel gets the oil, as the saying goes.
As long as no-one hears you squeaking after throwing money into the black-hole that is Bloviation, you can sing, whistle and squeak all you like.

The moment you squeak publicly - The oil is wrung from the snake in volumes and poured liberally onto the troubled waters.
At least, that's what the evidence of at least the past two years shows me.

but it is the way they handle the things that go wrong that worries many many customers
... sadly, all too late for many.

It is that his business model is totally wrong from the outset which really worries me. He has been told this by a fair few number of us. We know it.
Apparently, he is not interested because the money is still flowing into his pocket and he is far too busy defending himself against the negative publicity he receives as a result of his own dreadful performance.
I think that only when his source of revenue dries up will he realise that image cannot simply be falsely created and vehemently defended with lies and cheap tricks. Reputation is earned through attention to customer service, through keeping promises, through keeping customers informed, through providing at least what is promised, not demanded through flim-flam and bribery.

For Nick:
I speak only for myself, but I am reasonably sure that I echo the position of others here - If you want us to stop exposing your failings in a place where you cannot simply make the reports disappear, then all you have to do is stock what you advertise, provide within a reasonable timeframe what is paid for and stop ignoring disgruntled customers.
Be an honest and ethical businessman. I am not expecting anything extraordinary - nothing more than I do for my own clients.
Don't over-promise and under-deliver. I have lost count of the number of times I have told you this.
We can only repost what is posted in the first place. Don't you get that?
If you didn't treat your customers the way you do, you wouldn't receive such poor reviews and we would have nothing to repost. Wise up and get your head out of cloud-cuckoo land.

To quote Blues&Twos with a resounding "Hear! Hear!":
This is entirely your own fault. YOU are responsible.
I'll conclude with a beautiful freudian slip by Bloviation, posted in response to another unfortunate lottery player (Andrea Art).
We cannot rest on good intentions alone but assure you that nothing has been done in house to preclude this from happening and that we have ensured we have more robust measures in place to prevent it happening again.


Paul..

Last edited by PaulKerry; 28th Nov 2013 at 12:46.
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Old 26th Nov 2013, 05:19
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On TrustPilot, Patricia Fulham writes:

Customer service is awful!!!

I placed an order on the 19/10/2013 and have not received it yet. I was told it would be here in a week or 2 which was on the 30/10/2013 . Can someone please update me to whereabouts of my order?
I've tried ringing and leaving live chat messages all day today and last Friday. No one got back to me I even leave a message on the phone and no joy there as well...

The next step is contacting my card issuer for a refund
Paul..

Last edited by PaulKerry; 26th Nov 2013 at 05:40.
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Old 26th Nov 2013, 15:22
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Success!!

I finally got my money back from my canceled order. Not by Proviation, but by the good people of VISA. My dispute came through, payed in full this morning. Hurray for digital money!!
I will now order my headset again, but this time with a more eh.., shall we say, trustworthy company. Transair perhaps.I have done business with them before and they seem to be pretty professional. Can you guys recommend any other good web shops withing the EU?

Oh, and by the way, I was gonna edit my review on TP to let people know about the VISA thing, but I'm still undergoing "investigation", so I guess I'll have to wait.

Anders.

Last edited by narnars; 26th Nov 2013 at 15:25. Reason: Forgot some details
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Old 26th Nov 2013, 16:49
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Can you guys recommend any other good web shops
I've had limited but good experience with Adams Aviation at Biggin Hill, though I went to collect my stuff, their website seems to be under permanent reorganisation.

Also OK, indeed lightning quick both to deliver and to respond to an e-mail query, but not really cheap, were Messrs Friebe of Germany, and this is a genuine webshop.

YMMV.
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Old 26th Nov 2013, 16:56
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transair or sporty's are the ones that i would fully recommend, never had a problem ordering from Sporty's, there is a cost there of international shipping plus $14 but you can find stuff cheaper there than here in the UK.

a set of Bose A20 with Bluetooth and twin plugs will cost 915 on transair but sporty's will cost $1095+14+shipping (guess the shipping at $100) comes to a total of $1209 (estimate) convert that to UK pound comes to 747.40 (estimate)

I would email sporty's and find out the cost.

At the very least it gives you alternative place to shop.

Fats
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Old 26th Nov 2013, 18:04
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a set of Bose A20 with Bluetooth and twin plugs will cost 915 on transair but sporty's will cost $1095+14+shipping (guess the shipping at $100) comes to a total of $1209 (estimate) convert that to UK pound comes to 747.40 (estimate)
What about import duties?
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Old 26th Nov 2013, 19:44
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Originally Posted by Steve6443
What about import duties?
a rough valuation to the import duties is 0 with a VAT of about 147

still cheaper than TansAir.

Fats
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Old 26th Nov 2013, 21:36
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And if you have a problem it's back to the USA at your expense to get sorted.

Duty on headsets is 2% or 4% depending on what Customs code Sportys put on the export docs.
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Old 26th Nov 2013, 21:43
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You could try Harry Mendelssohn at UK Pilot Shop, Aviation Supplies & GPS | Mendelssohn Pilot Supplies

Paul..
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Old 26th Nov 2013, 22:10
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Can we get this thread back on track

Hi Guys
I am sure you will source your headsets from somewhere but this mini thread started because poor narsnars had to resort to putting a dispute on his card because Proviation took his money and once again did not supply

lets not weaken this thread by getting side tracked.
how may poor unsuspecting punters are going to get let down this xmas?
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Old 27th Nov 2013, 21:31
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Jonathan Flavell writes:
Beware - Non-fulfilment of order, no refund and terrible customer service

I placed my order on the 11/09/13 with extra payment for next day delivery. This was immediately confirmed and monies taken. Unfortunately the goods did not arrive in time for the weekend when they were required as gifts. The following week I contacted Proviation to request an update as i'd had to make alternative arrangements.

Despite numerous emails, voicemails and online chat messages I did not receive any response until a month later (10/10/13). This was the start of a number of responses in October simply stalling and suggesting something was happening but with never actually following up on them.

In November I was finally told a refund was being processed and received a confirmation my order was cancelled. Despite knowing this should be a pretty much immediate process I waited over the 10 days stated this could take. This was on 11/11/13 and to date I have not received any refund or communications to explain why.

I will now be contacting Trading Standards and following every other avenue I can in an attempt to receive my money back and to stop anyone else receiving the same treatment.

My experience has been terrible and I feel like I have been strung along with repeated stalling and now clear mistruths about what is happening. I strongly recommend you do avoid Proviation so you do not have to endure the same.
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Old 27th Nov 2013, 21:58
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Never bought anything from this outfit, but allow me to make a suggestion to those that have and gotten shafted

It appears they are an agent for the US based Aircraftspruce which i,d imagine is a pretty important relationship to them. If i,d ordered somthing that was sourced from aircraftspruce thru proaviation and did not get what it said on the tin i would call up the ceo at aircraftspruceu and let him know how his agent is not taking care of business. All my dealings with the folks in Corona california were very proffesional and i have been told the CEO is a real straight shooter who probably would want to know if his brand is getting trashed by a distributor.

My 2 cents
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Old 27th Nov 2013, 22:48
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Can you guys recommend any other good web shops
I recently had very good dealings with the guys at Airplan Flight Equipment (www.afeonline.com)

Their head office/supply warehouse is in Manchester and they have stores opposite Oxford Airport and near Victoria in London.

I visited the store in London and they couldn't have been friendlier or more helpful.

They are also affiliated with AOPA UK (the AOPA UK head office is above the London store) and offer a discount to members.

Highly recommended.
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Old 28th Nov 2013, 11:09
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From Philippe Hubert, London, GB

Order in july 2013 Stay waiting on the goods to arrive Poor communication

I am extremely disappointed as nobody really take the time to asses the situation and try to sort it out even with similar item or whatever full refund perhaps!. I am really not an happy customer and do hope that other potential buyer will be aware of this potential pitfalls when they place order here. I do hope that there is no malicious intend!
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Old 28th Nov 2013, 18:42
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There are alternatives

Quote:
Can you guys recommend any other good web shops

I have also had a good experience with Flightstore www.flightstore.co.uk up in the north . No supply issues because they tell you how many are in stock on their website like Amazon does.
Ordered one day got it the next.
Not difficult is it?


Proviation ??? No thanks
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