Proviation customer care problems

[PaulKerry]

As predicted Jari, your TP review has now been removed and "coincidentally" it was flagged at the same time that Proviation responded to another review - yet Nick claims that he isn't flagging reviews. I don't believe his claim. The evidence is overwhelming.

(For anyone who is interested, I have a screenshot, showing that Proviation's reply and the flagging of the one-star reviews all happened "a few seconds ago". Once might be a coincidence. Twice might be a coincidence. The rate at which this is happening is rather hard to pass off as a coincidence).

Paul..

[CaptainChaos981]

Appalling

You are so right Paul
this company is appalling. His trustpilot page looks is pathetic, Why do trustpilot allow this?

You , me everyone should email them and let them know what is going on

[PaulKerry]

It seems that someone is also flagging some of his positive reviews.
Perhaps someone who had his own review removed and has decided to take revenge??? That's funny!
When I spoke to Nick in eMail, he was bad-mouthing TP and calling them all manner of dishonest crooks and now he's "working with TP" according to another response he posted to another user... I wonder if he means that in the way in which he's "working closely" with Sennheiser...

Paul..

[Rimvydas Vastakas]

Problem with delivery of ordered item

Dear Proviation ,

Because there is no other possibility to reach you, (no one picks up the phone, no one replays to e-mail messages) I use this forum.

My Receip Nr.1991-3305-3698-2705. On May 26 I ordered GNS 1000 GPS Receiver for IPad and paid for it at the same day. Till today, September 9, I did not receive my ordered Item and have no information about delivery terms. According to delivery terms of your company I had to receive GPS Receiver in 7 days after payment was made. I wrote e-mails, have got the promise from Proviation contact person to deliver ordered item till July 10, but then she did not replay any more to my e-mail messages.
Could you inform me about delivery status, when I will receive my order.
If I will not receive any information and my ordered GNS 1000 GPS Receiver will not be sent to my address in next ten days, I am going to send a letter to Police in UK, Police in Lithuania and inform about your company's unfair activities ICPEN (International Consumer Protection and Enforcement Network) .

With best regards

Rimvydas Vastakas

[Blues&twos]

Has anyone in the UK got Trading Standards involved yet?

[Jonzarno]

Rimvydas Vastakas


As I have said in earlier posts, I do not recall dealing with this company myself and have no relationship with it.

As you are not based in the UK, I hope the following is helpful.

I am afraid that the UK police are unlikely to be interested in pursuing this unless you can provide proof of intent to defraud, not just incompetence.

The process of doing that is complex and very time consuming. Don't ask me how I know!

If you want to pursue this, or any other, company for a trading dispute of this type, your best bet is Trading Standards in the company's local area.

I believe that the appropriate office for Proviation is Luton:

Luton Borough Council Trading Standards Service

Clemitson House
14 Upper George Street
Luton
LU1 2RP
Tel: [phone]
Minicom: 08451 28 13 84
Email: [email protected]

You will need to provide full details of what has happened together with supporting documentation such as your order, their acknowledgement, proof that you have paid and any subsequent correspondence.

I hope this helps.

[Rimvydas Vastakas]

Rimvydas Vastakas

Thank You very much for Your advice. Best regards. Rimvydas

[DHC]

Hi,

My items has been ordered since 3 months now, half arrive after 2 months, and waiting for the rest.
I send a complain to [email protected]
And my lawyer will take care of this company either if it takes 3 years, I don't care as they don't care of customers 's order.

You can also compalin to your Bank; I 'll compalin to American Express, they like this kind of company especially as we can pay with an AMEX and never receive items, they 'll jump on them.

[dom175b]

Proviation issues

Hello All,

Have issues from Proviation! I ordered some books in readiness for a trip I am taking on Monday to Asia. Ordered from Proviation on the 26th Aug and still havent received anything on the 12th September. There seems to be a theme running here. Are they having financial issues? The books ordered are standard items... Called four times and emailed 4 times and still no response! Feel very let down as I have ordered beforehand and spent good money with them in the past. Beware!

[CaptainChaos981]

Inform your card company

Immediately inform your card company. This business, if you go by this thread, trustpilot, scambook scamadvisor has many issues

[Dave Gittins]

I repeat the advice I gave on this thread almost 12 months ago.

http://www.pprune.org/private-flying...ml#post7446746

[rgsaero]

I am fascinated to note that Proviation is actually advertising on PPRuNe!! The ad is on the bottom of the page on many forums! Brave or what?

[Peter Waterman]

A newcomer to prune & Trustpilot

I cannot understand how companies like this exist. I have never seen an 11 page thread of complaints in all my long life.

I noticed some are mentioning Trustpilot.? God their page looks bad.

These reviews make me shiver

Ben Harding
Ashtead, GB
<li title="1 Review">1 Review
48 minutes ago Robbed my 14 year old son, appalling, 9 months and still nothing!

My son(14) ordered a go pro hero 3 silver(including a 3 year warranty) and a go pro chest mount £312.94, taking more than a year to save up. He trusted them as there website states " our mission... To provide our customers with the best online shopping experience" well ours couldn't be much worse.
We purchased on the 10TH JANUARY 2013,
The products where supposed to arrive with in 2-3 days, a week late it did, with a suction cup( we did not order) but missing the 3 year warranty and chest harness.
We sent the suction cup back with a promise of credited delivery.
We did not get anything back, after a lot of emails they said would give us curved adhesive mounts free of charge.
We have not heard anything from them since June, we've tried email and phone calls, we have resorted to going through the bank to get our money back.
It is now 18 SEPTEMBER 2013 nothing has happened.


TOOK MY MONEY AND LEFT ME WITH NOTHING = @THEFT
Hi
20th of Aug: I ordered a TrackIr 5
20th of Aug: Proviation Shop executes transaction of 155.9 £
26th of Aug: No delivery so I mail Proviationshop for an update.
26th of Aug: Proviation Autoreply: Thanks for your email. We realise it is important....
27th of Aug:Proviationshop replys: We are presently waiting for the distributor to re-stock....
30th of Aug: I mail Proviationshop where I state the order will be cancelled if they have not shipped the items end of business 4th of Sept.
30th of Sept: AutoReply from Proviationshop: Thanks for your email. We realise it is important ....

SINCE THEN SILENCE, NO REFUND and NO DELIVERY


Martin
<li title="1 Review">1 Review
12 hours ago Untrustworthy - took my money but failed to deliver the product and have failed to refund my money.

I ordered a headset in early July. This was never sent and I have been trying for about 7 weeks to get my money returned.
This company is Untrustworthy.



most of the other reviews are missing text or something ??

[AV83R]

Jobsworths!

I ordered from them in August and didn't receive my goods until after a month from payment.

They will happily take your money, yet when it comes to giving you what you've paid for, they're absolute idiots!

Emails are never answered, callbacks are never completed, phones are never picked up. If you do get through, all you get is a shed load of excuses as to why they're such an incompetant (spelling) company.

Something to fill you all with a little more confidence, the ''managing director'' Nick Ross, is just as useless as his company. I sent countless emails, received replies to a select few, and was offered NO compensation for their idiocy.

I think PPRuNe should seriously reconsider supporting them on the forum. A lot of new pilots/students will see them as a sponsor and assume in that the nature of the forum will mean they're a reputable company.

Well done Proviation!!!!!!!!!

ETA:

If you also look at the trust pilot reviews, a lot of them have been ''reported by a user'', leaving only reviews that are good, or ones that they have an answer for. Not that I'm at all suggesting foul play, but for the amount of reported reviews it seems a bit fishy

[PaulKerry]

Twice, I was asked to remove my review - the second time being offered a "goodwill gesture".
The first time, I told him I'd amend it if and when he got his act together and supplied the the products for which I had paid.
He replied something along the lines of "Frankly, I'd like you to remove it altogether. Poor reviews really damage our company. I'll send you a good will gesture for all the trouble you've been through."
My reply was, "Frankly, not a chance. You earned that review fair and square."
Within a few minutes of my reply being sent, my review vanished. Needless to say, I never received my "goodwill gesture".

I've been keeping a really close eye on the reviews and the times at which they disappear for some time now along with the times that updates happen on his website, new glowing reviews arrive and responses are posted - around six months or so.

I am suggesting foul play. The things I've watched happen would be very, very hard to excuse as coincidence.

To be fair, originally only the poor reviews disappeared. Now, even the good ones do, too. I think someone else may have had their review flagged down and has decided to take revenge.

He plays the victim in all this and has even told other customers that the majority of these poor reviews are fake (as if someone has it in for him) but having been through the mill will this guy, I'd say he earns everything he gets (and more).

Although, I have to give credit where credit is due - A few days ago, for the first time ever, I saw him actually accept the blame for a foul-up and put his hands up to it being his fault rather than blaming someone or something else.
Maybe, just maybe, he's actually learning. (I doubt it though).

Now, if only he could learn to provide the products that he advertises as "in stock" (and to remove products from his site or mark them as "out of stock" when the stock runs out for the genuine retailer to whom he passes on the orders) and to respond to contact when customers start chasing him instead of waiting until they make public posts exposing his failings.

Paul..

[cabbagecrate]

I ordered an item of clothing from Proviation in February this year. As I have not received anything other than excuses from them to date, I have cancelled the order. Refund of my seventy quid? I should be so lucky! Rogue traders indeed.

[Lone_Ranger]

One thing this thread has taught me (I already know proviation are pants) is that sites like trustpilot are half way to useless.
Looks to me as if, in an attempt to filter out reviews by trouble makers they got too over protective of business and accept their version of any dispute, above that of the consumer.
It can't just be the proviation lot that are pro-actively manipulating and it does seem that the end result of the trustpilot review system is unrepresentative of reality, making businesses look better than they are.

[abgd]

xkcd: TornadoGuard

[First_Principal]

Trustpilot trustworthy?

xkcd: TornadoGuard

That made me smile (for the intended or otherwise subtlety I might add).

Now I've never used Trustpilot (TP) and didn't know of it's existence until reading this thread but I was intrigued to read on Wikipedia:

"Trustpilot differs from other customer review websites in that it accepts fees directly from some of the companies being reviewed....Fee paying companies have additional control over their reviews."

I'm not sure that I'd be happy about the integrity of anything I read on a site that potentially allows skewing of data as this could. Certainly it makes its value as a truly unbiased consumer review site somewhat limited IMO.

While I recognise the importance of ensuring that any reports made are accurate, and so some element of editorial control may be necessary, what I read here on PPuNe suggests that TP may be further skewing data through wholesale deletions of reports - possibly so far as to make it not fit for purpose (and thus untrustworthy).

I'm not sure how TP do their stats, probably it's a fairly simple process, but I'd suggest that there are elements of 'proper' analysis that can reduce the effects of rogue reports without potentially biased human intervention.... it would be interesting to know if there are any other review sites around that are perhaps less interventionist and also don't allow company payments/control in this way?

Disclaimer: I have still never used TP - they wanted me to accept cookies that I wouldn't allow - so all my information comes from 3rd parties. TP may have legitimate and reasonable reason to delete data, however IMO the reasons and methodology of this should be open for public scrutiny so that the integrity of what one reads is very clear.

FP.

[abgd]

Well, stranger things have happened than rival companies seeking to discredit an newcomer. There's even a name for it: astroturfing. Far better to go to the forums in my view, where you can be more certain of whether people (for or against) are genuine by looking at their past posts; how long they've been a member of the site etc...

Lots but not all of us have been around for a relatively long while.