The latest offering, from Andrea Art.
She seems to have Bloviation summed up.
Appalling service
Proviation says all the right things - on it's website, via email and phone but certainly does not act on it's good intentions or policies.
Our experience echoes many poor reviews about Proviation on your site.
We ordered an item on the 23rd July 2013 - a jacket which was supposed to be a present for my daughter's birthday in August.
Proviation took full payment on that date before the item was confirmed dispatched.
The item was delayed - 'due to the manufacturer' etc etc. Proviation told us that this would be a slight wait of up to 10 days.
The jacket was supposedly dispatched on 25th Sept. No goods arrived.
After months of correspondence and broken promises from Proviation we cancelled the order on 18th Oct .
We were hoping to get the refund in time to order the jacket for Christmas direct from the manufacturer but this is looking highly unlikely.
We are still chasing the refund from Proviation at the time of writing this review (23rd Nov).
Proviation is very hard to rate because they mask their poor customer service extremely politely, make plausible promises and then not acting on them.
Very frustrating customer experience - I definitely would not shop with Proviation again.
Paul..