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Ryanair - 9

Old 21st Sep 2013, 11:40
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Interesting that the board said "Board had brought forward the recommendation to reward, retain and incentivise selected senior employees and directors."

yet the same board was accused of 'cronyism"
Ryanair is warned over danger of 'crony' board - Independent.ie


Well good luck to the 'few' and it will be interesting to see if 'the few' can change a culture (sucessfull) . Ryanair is micro-managed from the top down so if MOL has had a 'road to damascus' moment the the rest will have to follow suit.
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Old 21st Sep 2013, 12:50
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Following on from the news that these cowboys charged a poor man whose entire family had just been murdered in a house fire to change his flights I hope people stop flying with them and they go bust. They are b@stards of the highest order
Or you could look at the facts but lets not let that get in the way of a good "MOL am mostest evilest man evar!!" Rant

Fire occurred in the early hours of the morning. The husband was told at around 3.30am. At 5.30am the husband was at the airport trying to change his flight. News hadnt even broke on UK media let alone in Ireland. Thus the ticket desk staff would have had no idea whether he was telling the truth or not and believe me people WILL tell you that their nearest and dearest have died to try and get costs waived.

The main bit you have to look at is whether Ryanair refund the ticket change fees once the husbands story was corroborated and proved to be true - lo and behold they have refunded the charge!!
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Old 21st Sep 2013, 14:10
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Is there enough time?

A change in heart has to come from the heart. It can not be purchased. Sending a memo your sub-contractors "Be nice to the idiots (MOL's word, not mine)" won't do much either. Nothing short of replacing the entire feral, venomous management and their current policies will do much good. Unfortunately, these are the things that have made the company as strong as it is. I'll suggest that RYR have now reached the summit of their mountain - which is just a pimple in the range of mountains that represents the air-travel market. To progress, they will first have to descend from their pimple and then find a bigger hill to climb - without going bust in the process. How will you know they are going in the right direction? When people feel sorry for RYR. And that might take years - if ever.
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Old 21st Sep 2013, 21:01
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MOL is on record as saying this was going to happen. A reading suggestion :
" Ryanair: How a Small Irish Airline Conquered Europe [Paperback]
Siobhan Creaton (Author) " It's not actually a u-turn, it's been expected internally for about a decade, the timing was the only issue they weren't sure of.
He went on record as saying Ryanair would have to change from when he retired around 2011 to a different model, given retirement on hold for years then will have to change with him there. Not sure I have read another airline boss being open about their personality failures but he did.

As said before FR have reinvented themselves a couple of times and will continue to do so because thats what you need to do to survive, doing it publicly means you get regularly appraised.
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Old 21st Sep 2013, 21:22
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Interesting that the board said "Board had brought forward the recommendation to reward, retain and incentivise selected senior employees and directors."

yet the same board was accused of 'cronyism"
Ryanair is warned over danger of 'crony' board - Independent.ie
Board of Directors Manifest ? The Proxy Voting Agency

Interesting that they claim lack of international directors while all of their directors seem to from the UK............
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Old 22nd Sep 2013, 10:02
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In the unlikely event that this is carried through, and I think it's just marketing hype as usual from the master of sleight of mouth, it will end up costing the company money. So many people object to flying with them and only do so 'under duress' because they seem cheap. As soon as that price gap narrows as costs are passed on to punters, passenger numbers will drop.
currently there is only one airline in Europe that i refuse point blank to fly with and that is Ryanair and its not because i feel they are in anyway unsafe in fact the reverse is true.
Ditto, but I have concerns about their safety despite their currently almost unblemished record.

Just spotted this :

Ryanair boss O'Leary throws down gauntlet to BA with plan for 6.30 flights to the US | This is Money

Last edited by Capetonian; 22nd Sep 2013 at 10:15.
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Old 22nd Sep 2013, 11:01
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When questioned about the morale of his staff, he told delegates: 'Morale among my staff has never been higher. Anyone who questions that gets beaten until the morale improves.'
That's a classic.
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Old 22nd Sep 2013, 11:18
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It doesn't have to cost that much money - how much money does it cost to raise a smile for instance, or show a bit of compassion once in a while?

I think this needs to be a bit of short term pain for long term gain; there's a reason why Southwest Airlines have been profitable for so long.

The foundations built by Ryanair, in my opinion, are unstable and unsustainable. Although the biggest competitive force is price, you cannot continue to antagonise your customers and staff. You cannot afford to put passengers off because of reputation - that will cost you money.
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Old 22nd Sep 2013, 11:26
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....... how much money does it cost to raise a smile for instance, or show a bit of compassion once in a while?
Nothing ........ but where it's going to cost money is when they stop charging 40 to print a boarding pass, or 160 if it's a family of four, or when they stop charging 50 to check in a bag that's a millimetre too big, or whatever it is for a bag that's 500 grams overweight, or when they stop trying to sell scratchcards on the flights. Then the staff start to lose their bonuses for 'extra ancillary income' and they are going to be miserable and those smiles won't be there.
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Old 22nd Sep 2013, 21:47
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Staff do not earn any type of bonus or commission as far as I know.
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Old 22nd Sep 2013, 21:53
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Nothing ........ but where it's going to cost money is when they stop charging 40 to print a boarding pass, or 160 if it's a family of four, or when they stop charging 50 to check in a bag that's a millimetre too big, or whatever it is for a bag that's 500 grams overweight, or when they stop trying to sell scratchcards on the flights. Then the staff start to lose their bonuses for 'extra ancillary income' and they are going to be miserable and those smiles won't be there.
Think they make SFA from it because whole issue of charging was to change culture of people just turning up and queueing.............pretty much worked as well.
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Old 22nd Sep 2013, 22:01
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I read somewhere not long ago that they are incentivised to charge people and to raise extra revenue for on-board sales. I can't remember where it was, it may have been here, that someone published an internal document which made reference to this policy.
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Old 22nd Sep 2013, 22:19
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Staff definitely gain one very big thing by levying charges for things like having 2 pieces of hand luggage.... the power trip !

Just think of the scene - someone frantically repacking their luggage next to the gate on the floor and (by virtue of lack of space) having to kneel at the feet of someone who's been enforcing the rules while one of their kids says they need the toilet... if that's not a (evil) power trip then I don't know what is

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Old 22nd Sep 2013, 22:22
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Nothing ........ but where it's going to cost money is when they stop charging 40 to print a boarding pass, or 160 if it's a family of four, or when they stop charging 50 to check in a bag that's a millimetre too big, or whatever it is for a bag that's 500 grams overweight, or when they stop trying to sell scratchcards on the flights. Then the staff start to lose their bonuses for 'extra ancillary income' and they are going to be miserable and those smiles won't be there
I don't see why people "forget" or "can't" print out boarding passes, its not rocket science and not the hardest thing to do. There is no excuses for not having them and its made crystal clear when booking that it needs to be done. If the majority of passengers can follow rules why can't everybody. You don't leave your house without a passport (some fools do) but its fine for some passengers to leave without there boarding card.

If you book rail tickets, you don't turn up to stations without tickets printed or your reservation number. You learn how to read in life so the minority of passengers who fail to follow T&C's should pay a heavy price for mistakes.

If FR reduce charges or relax charges for peoples mistakes, everybody will be paying through higher fares. FR will make back all the money they could lose by becoming more customer friendly. I believe the boarding card fees should stay and even be increased more as once they become high enough people won't forget things.
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Old 22nd Sep 2013, 22:29
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I don't see why people "forget" or "can't" print out boarding passes, its not rocket science and not the hardest thing to do
Someone answered that quite eloquently on another thread. Anyone can make a mistake - except Jamie2k9 perhaps. What about people who are old and not computer savvy, or simply don't have access to a computer and printer whilst on holiday? What about people who lose their documents (or they are eaten by the dog!) or just got wet in the rain?

You're in favour of 'fining' people or making them pay punitive charges for their mistakes. That sums up the attitude of Ryanair and is precisely why so many people refuse to travel with them.
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Old 22nd Sep 2013, 22:33
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There is a balancing act on the fees, charge too high and people won't forget, hence regular ticket prices must go up to make for lost revenues, charge too little and you must raise ticket prices to make up lost revenues. Problem for Ryanair is that a large part of their revenues come from those fees, so much so that if you were to remove the fees all together, Ryanair would be loss making. The average ticket price multiplied by the number of passengers is less than total expenses of the airline, in other words it costs more to Ryanair to run services than they make just from ticket revenues alone. Not a great position to be in, but hey, it's worked so far.

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Old 22nd Sep 2013, 22:53
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Someone answered that quite eloquently on another thread. Anyone can make a mistake - except Jamie2k9 perhaps. What about people who are old and not computer savvy, or simply don't have access to a computer and printer whilst on holiday? What about people who lose their documents (or they are eaten by the dog!) or just got wet in the rain?

You're in favour of 'fining' people or making them pay punitive charges for their mistakes. That sums up the attitude of Ryanair and is precisely why so many people refuse to travel with them.
Everyone can makes mistakes but some mistakes are more costly. Don't use *old people" as an excuse, if they can't use a computer who booked the flights, the person who booked them should of printed them out. Not have access to a computer on holidays just doesn't happen. Majority hotel has computers and internet cafes are all over the main areas. Your using excuses and I don't even need to give an answer to the rain excuse.

I expect if FR released the stats for people who forget to do it, a certain profile of passenger/s would be a regular occurrence. We are talking at most a couple of thousand out of 80 million passengers. It does not happen very often.

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Old 22nd Sep 2013, 23:11
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What about people who are old and not computer savvy, or simply don't have access to a computer and printer whilst on holiday?
How did they book in the first place ?

Given 99%+ plus actually book on line then it kind of gets puzzling how if they could safely book online then how come its hard to check in. Remember the oft published Daily Mail ones are NOT about people who COULDN'T check in there are about people who DIDN'T. Really big difference.

I have probably not travelled as much as you Cape but I do know that I have never struggled to find an internet cafe or a hotel willing to help out even when in Japan in the boonies I spoke no Japanese but did enough to get access to a computer.

I know an elderly couple in mid 80's who fly quite a lot using every airline and I offered once to help if ever needed on checking in ................now they pretty much keep themselves to themselves but they use Library, 4 other neighbours in same street and kids abroad who check them in and post the tickets. They don't posess a credit card or debit card.
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Old 22nd Sep 2013, 23:18
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There is a balancing act on the fees, charge too high and people won't forget, hence regular ticket prices must go up to make for lost revenues, charge too little and you must raise ticket prices to make up lost revenues. Problem for Ryanair is that a large part of their revenues come from those fees, so much so that if you were to remove the fees all together, Ryanair would be loss making.
Afraid that is plain wrong.

Numbers not checking in online is minor.

Ryanair earn 1/4 of revenue from add ons and that includes Insurance / Food / Luggage / Car Rental / Bus Tickets / etc etc Prob Food / Car Hire and Bags are major part. I see little chance in % of revenue.

Having got off Ryanair flight at Shannon about 6 years ago and made way to Hertz office after collecting buggy, no other flights in but 16 people pretty much all off same flight in front of me give an idea of how important it is to Hertz.
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Old 22nd Sep 2013, 23:31
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Staff definitely gain one very big thing by levying charges for things like having 2 pieces of hand luggage.... the power trip !

Just think of the scene - someone frantically repacking their luggage next to the gate on the floor and (by virtue of lack of space) having to kneel at the feet of someone who's been enforcing the rules while one of their kids says they need the toilet... if that's not a (evil) power trip then I don't know what is
DJ

Got 2 littlies and have pretty much travelled all across Europe on airlines when freetime allows and can honestly say that I have met with incredible courtesy, helpfulness and support with many staff going out of way to help. Remember most aren't employed anyway by the airlines.

Few power hungry people have been met because you know what, most people go to work to do a good job, some hate the job but most don't. Its a living and no different from me and you, occasional idiots found but hell you can find that on here.

Shock in one country was when only having one littlie and getting pushed at an airport to front of Immigration queue as were all parents with young kids. Its something they do as witnessed it since and made it easier for everyone.
UK BA could learn a lesson as I stated on Stansted thread.
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