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Ryanair - 9

Old 23rd Sep 2013, 18:04
  #1401 (permalink)  
 
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I hope people won't mind too much my saying this, but the debate as to whether FR are wonderful or evil is already all over the Interweb - no need to look here to find comments on that debate. And yes I'm guilty of engaging in this as well sometimes. Unlike other websites, people on this thread are usually very knowledgable on European aviation, making it far more interesting and possible to read people making comments more objectively and looking at deeper issues rather than the rights and wrongs of a boarding card policy.

Would it be at all possible if we all took a collective deep breath and resumed our discussion in the style of Harvard Business School and left the more minor aspects aside ?
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Old 23rd Sep 2013, 18:05
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Racedo : You're clutching at straws now in order to prove your points.

Consistent service delivery, pricing, and standards across a network are the hallmark of a good service provider, airline or other. It's not reasonable to expect the passenger to know or care if the service at an airport is provided by the principal or by a contractor.

I am glad that there are people like you who use and praise Ryanair, along with the other 80 million who fly with them annually, it keeps them off the airlines I use.
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Old 23rd Sep 2013, 18:05
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Befree, plenty of pilots seem to commit Hari kari here.

To one trip man -remember "The expert knows more and more about less and less until he knows everything about nothing' Gandhi
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Old 23rd Sep 2013, 18:12
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Okay then. All EU passports (and most ID-cards), as well as many non-EU passports are machine-readable documents, aren't they? Why not use them as boarding passes without any prints at all? So big investment that FR couldn't afford?
Given that UK Border Agency struggle with some of the forgeries and availability and lets face it they have a Govt pumping hundreds of millions into IT.

BBC News - British passports lost abroad number 60,000

60,000 lost or stolen UK passports abroad and 279,000 lost or stolen in UK.

Replacing a lost or stolen passport 100 approx

Funny nobody asking Govt to do it for free.
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Old 23rd Sep 2013, 18:15
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Racedo : You're clutching at straws now in order to prove your points.
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Old 23rd Sep 2013, 18:25
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Replacing a lost or stolen passport 100 approx

Funny nobody asking Govt to do it for free.
A passport is a comprehensive legal document valid for 10 years. A boarding pass is a piece of paper valid for a one-off travel.
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Old 23rd Sep 2013, 18:33
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Consistent service delivery, pricing, and standards across a network are the hallmark of a good service provider, airline or other.
So best on time performance, fewest cancellations, lowest pricing and standards of fewest lost bags are what exactly ? oh wait you don't like them so it matters not a jot.
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Old 23rd Sep 2013, 18:35
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lowest pricing and standards
..........
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Old 23rd Sep 2013, 18:36
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Befree, plenty of pilots seem to commit Hari kari here.

To one trip man -remember "The expert knows more and more about less and less until he knows everything about nothing' Gandhi
Sadly there is a public desire of some to have their day in court no matter what. "Assumming the sword and shield of justice etc etc etc.......Jonathon Aitken.
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Old 23rd Sep 2013, 18:45
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Racedo

As you may have guessed I do not have an aviation background, but a strong business ethic. Without wishing to be accused of sniping, you really don't get it as they say. Without customers there is no business. History is littered with companies that have fallen a long way to earth (no pun intended). I repeat, some of you guys need to remember who pays the wages at the end of the day.
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Old 23rd Sep 2013, 19:47
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As you may have guessed I do not have an aviation background, but a strong business ethic. Without wishing to be accused of sniping, you really don't get it as they say. Without customers there is no business. History is littered with companies that have fallen a long way to earth (no pun intended). I repeat, some of you guys need to remember who pays the wages at the end of the day.
Hi Andrew

Aviation is a business just like any other and customers even the sucky ones pay the wages.

If in business you had a business where 99.9% of the people using it followed what they were supposed to do should you change your whole business model at great cost to accommodate a few ?

If you had a hotel where "no pets was advertised" but someone decided they wanted their pet in and dog came in unknown to you and breaching T&Cs.

After cleaning up the deposits left under the bed / pee on the floor and having painfully removed all dog hair would you think that its just business or decide allow all pets in and at a big additional cost because instead of taking 15 minutes to service a room it takes an 90 minutes because dog hairs are everywhere so now have 6 staff all day instead of 3 for half a day.
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Old 23rd Sep 2013, 19:51
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Would it be at all possible if we all took a collective deep breath and resumed our discussion in the style of Harvard Business School and left the more minor aspects aside ?
DJ

As always a voice of sanity........................will follow your orders......... er suggestion.
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Old 23rd Sep 2013, 23:15
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Just 2 passengers of a group of 55 forgot to print there boarding cards. It's amazing how most of them followed the T&C's.

Ryanair make donation to Autism Ireland after imposing charge - Independent.ie
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Old 24th Sep 2013, 12:45
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I am glad that there are people like you who use and praise Ryanair, along with the other 80 million who fly with them annually, it keeps them off the airlines I use.
Oh dear. Dislike Ryanair all you want (I hope you don't waste this much time and effort on everything you dislike) but don't be so obnoxious and hateful towards every other passenger that does choose to fly with them.

Consistent service delivery, pricing, and standards across a network are the hallmark of a good service provider, airline or other.
Is it not exactly for these reasons that you hate Ryanair so much?
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Old 24th Sep 2013, 12:51
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Just finished booking 3 flights with Ryanair - an easy process. The acknowledgement from the airline tells you what you have to do before you go flying.

THERE ARE NO ' TRAPS '
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Old 24th Sep 2013, 13:03
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Based : Regarding your first comment - you are responding to someone who seems to be immersed in hatred, and therefore best ignored.
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Old 24th Sep 2013, 14:11
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MOL has announced a new company attitude to treat their customers more kindly.

So best on time performance, fewest cancellations, lowest pricing and standards of fewest lost bags.........

In the RYR magazine MOL claims to have an industry leading customer service model. At a business conference in Brussels he claimed that all the passenger wanted was as stated in the 2nd quote. Thus, by delivering these factors RYR had by default the best customer service. So, in 2 statements he had justified the RYR philosophy for the treatment of his salary payers. Even if RYR does indeed deliver these, it does not help being called an idiot if you can't jump through his hoops. Pax, many infrequent travellers, make mistakes and get hammered. RYR's crews are frequent flyers and being human will make mistakes. Are they treated similarly? I hope to God not.
As someone said the extra charges are penalties/fines not cost recuperations. That is not the philosophy of a true customer service orientated business.
So what has caused the change of heart within 12 months of the 2 statements above, and can the change be enough? It will have to be volcanic to come even close to the EU airline I usually try to use as 1st choice.
As I was taught many years ago, "problems start at the top, not the bottom." The solutions are the same. Is there the honest sincere will at heart to change spots? Unless it results in more dosh for those at the top, I doubt it. And if it does I'm sure those at the bottom won't see any of it.
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Old 24th Sep 2013, 14:18
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Based : If you wish to debate, do so on the basis of what I've written, not your interpretation thereof and your failure to understand.
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Old 24th Sep 2013, 22:10
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Im not sure if there Are Ryanair pilots on here but as a traveler who would prefer to use either of my two local aiports . HUY and DSA.
Do you think if we as passengers asked he would consider basing a few at Dsa or a couple at Huy.
He could offer one or rwo routes with better pricing than Wizz and has freed up two airframes cancelling a couple of leeds routes.
We have two Routes frim Dsa but would love Oleary to Give us more.
How about parris, Weeze, Eindhoven (Nr enough for Amsterdam).
And wed like to see Dublin and perhaps Knock or Shannon. Dublin with cheap fares unlike RE that tried, With decent timings I bet you fill it.
This isnt meant to be a lame spotters email but Wishing Ryanair would give us an Early Christmas present with new routes.
Perhaps a winter sku destination. Some extra Costa stuff.
Bring back Belfast Fly be didnt give us Enough flights.
And perhaps other German destinations.
I know this is a long shot but it would be nice to get a reply from them.
After alk the airport is always quiet . Wizz air have a monoply on Eastern European flights.
So with a half empty airport. Huge runway and Scope for expansion. Whats he waiting for
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Old 24th Sep 2013, 22:19
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Onyx - not quite sure how to put it, but O'Leary and Santa Claus are quite different people. One wants the world's children to be happy while the other just wants as much of your money as possible. If enough people in South Yorkshire are prepared to pay enough hard cash for existing routes or the owners of DSA / HUY prepared to pay large marketing fees then you'll get your Xmas present - otherwise you'll get naff all.
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