Ryanair - 9
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FR-will priority boarding also be scrapped?
The very rushed press release does not make it clear.
So
1. Many pax will have already paid for their flights for 2014, some will also have paid for Priority Boarding. If this is scrapped, by law FR will have to refund them the charge for a "non existent service"
Will they,and how? If it was me in charge I would give them a f&b voucher to use on board rather than refund CC's
2. Similarly, those pax may have prepaid for specific seat/rows together with PB (no option). Do you think that those pax will now be treated as PB or do you think all of the signage indicated the split queue will be scrapped?
SSF
So
1. Many pax will have already paid for their flights for 2014, some will also have paid for Priority Boarding. If this is scrapped, by law FR will have to refund them the charge for a "non existent service"
Will they,and how? If it was me in charge I would give them a f&b voucher to use on board rather than refund CC's
2. Similarly, those pax may have prepaid for specific seat/rows together with PB (no option). Do you think that those pax will now be treated as PB or do you think all of the signage indicated the split queue will be scrapped?
SSF
Paxing All Over The World
With regards to removing the Recaptcha, I do admire their attempted spin (from the FR website)
Ryanair’s Robin Kiely said:
“Ryanair is continually improving our customer service and today’s removal of RECAPTCHA on our Ryanair.com website, will further improve the usability of Ryanair.com for our 81m passengers – and make booking our low-fare flights even easier and quicker!"
Ah yes, nothing like improving the site that you originally made worse.
Ryanair’s Robin Kiely said:
“Ryanair is continually improving our customer service and today’s removal of RECAPTCHA on our Ryanair.com website, will further improve the usability of Ryanair.com for our 81m passengers – and make booking our low-fare flights even easier and quicker!"
Ah yes, nothing like improving the site that you originally made worse.
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EasyJet will randomly allocate you a seat 30 days in advance. That's a bit more convenient than Ryanair's 24 hours.
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The new boarding process has yet to be confirmed. I don't think Priority Boarding will go away. easyJet still have Speedy Boarding and assigned seating. The easyJet Speedy Boarding product is actually quite good. For £10 you get priority check-in (great on Ski flights, or early morning flights where there is a lot of checked-in luggage), priority boarding and an exit seat. The Ryanair version is similarly priced.
Join Date: Aug 2006
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From the business news we learned today about the second profit-warning given by Ryanair in a short time
In June 2009 I wrote here:
Now they seem to have noticed the need for changes, eventually. Could have started much earlier, if you ask me.
Ryanair was down by nearly 13% in Dublin after it said its profits for the year to March 31 may dip to as low as 500 million euro (£423.3 million), from the 569 million euro achieved a year earlier.
Despite the drop in demand it has inflicted, the present economical crisis has given Ryanair and its cheap-fares model some additional time. The dramatic drop in fuel prices has made ”free-flights” viable once again, that's what folks are waiting for, presumably. At least for a while it will be possible to continue that way, to break-even next year or so, but in a longer run it's a very short-sighted policy.
(...)This additional time could and should have been used by FR to re-think and re-shape its business model. The "given" time could have been used to create a new approach to customers, to gain some independence from the ”buy because it is cheap” policy.
For many years, Ryanair has rejected any need to create a better brand, to attract other customers than the most sparing and stingy ones. As if it didn't matter that people could buy flights not only due to their cheapness, as if it was unthinkable that somebody could choose Ryanair just to get the most suitable connections with them. Instead, Ryanair has educated many people how NOT to pay for flights, how to AVOID charges, how to be SMARTER than FR want pax to behave.
Well, it's really funny to be able to get something for free from time to time, everybody likes it. But to make it possible, one has to care for those who actually want to PAY, it's not very wise to neglect them.
Thus, while many airlines pray for the end of the economical crisis, I'm not sure if it brings the solution to Ryanair's problems. Once the fuel prices are sky-high once again, FR will not be in a position to offer many free flights without further loss of the profitability. To cope with such a scenario, they should have already introduced some diversification of their offer, should have made in-depth analysis and should have created a different, consumer-centered system. As nothing happened yet, I dare to say FR is losing this relief time brought by the crisis. They simply do not see any need for change, bad for them, I'd say.
(...)This additional time could and should have been used by FR to re-think and re-shape its business model. The "given" time could have been used to create a new approach to customers, to gain some independence from the ”buy because it is cheap” policy.
For many years, Ryanair has rejected any need to create a better brand, to attract other customers than the most sparing and stingy ones. As if it didn't matter that people could buy flights not only due to their cheapness, as if it was unthinkable that somebody could choose Ryanair just to get the most suitable connections with them. Instead, Ryanair has educated many people how NOT to pay for flights, how to AVOID charges, how to be SMARTER than FR want pax to behave.
Well, it's really funny to be able to get something for free from time to time, everybody likes it. But to make it possible, one has to care for those who actually want to PAY, it's not very wise to neglect them.
Thus, while many airlines pray for the end of the economical crisis, I'm not sure if it brings the solution to Ryanair's problems. Once the fuel prices are sky-high once again, FR will not be in a position to offer many free flights without further loss of the profitability. To cope with such a scenario, they should have already introduced some diversification of their offer, should have made in-depth analysis and should have created a different, consumer-centered system. As nothing happened yet, I dare to say FR is losing this relief time brought by the crisis. They simply do not see any need for change, bad for them, I'd say.
Disappointing results................if making €600 million can ever be disappointing.
Bearing in mind Norwegian and Aer Lingus also flagged issue on competition across winter / early spring. It comes to whether consumers are holding back further as the recovery seems further away or reacting against the real inflation they suffering vs what Govt are stating with little or no income increases.
Good news for consumers as price will again become a driver though doubt 1p fares will return
Bearing in mind Norwegian and Aer Lingus also flagged issue on competition across winter / early spring. It comes to whether consumers are holding back further as the recovery seems further away or reacting against the real inflation they suffering vs what Govt are stating with little or no income increases.
Good news for consumers as price will again become a driver though doubt 1p fares will return
Now they seem to have noticed the need for changes, eventually. Could have started much earlier, if you ask me.
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Okay, let's try to be more positive. Could have made €4 billion since...
In reality, even FR is unable to calculate how many millions might have cost them reCapcha, for example. Not the royalties, just in terms of revenues lost by scaring away some (inpatient) customers. Similarly, it's hard to assess the long-term effects of advertising the 1 euro tickets prices without showing the additional fees and charges. Yes, it's an old way, now the final rate is being shown, but people do remember old things. Once disappointed by finally having to pay for "1 euro ticket" maybe some 30 euro more (several years ago), they still think: Oh, tickets for €20? Let's add the (memorized) €30, it'll be 50 euro one way. Not true anymore, but that's how many pax recall the booking process experienced at the time.
In reality, even FR is unable to calculate how many millions might have cost them reCapcha, for example. Not the royalties, just in terms of revenues lost by scaring away some (inpatient) customers. Similarly, it's hard to assess the long-term effects of advertising the 1 euro tickets prices without showing the additional fees and charges. Yes, it's an old way, now the final rate is being shown, but people do remember old things. Once disappointed by finally having to pay for "1 euro ticket" maybe some 30 euro more (several years ago), they still think: Oh, tickets for €20? Let's add the (memorized) €30, it'll be 50 euro one way. Not true anymore, but that's how many pax recall the booking process experienced at the time.
Paxing All Over The World
eu01
Except that (when I used it) each image was of a commercial partner. Earlier this year when having to make a booking with FR (as I had to accompany some friends) I saw that I had to type the name of a well known car hire company.
It did not make me cross - it made me laugh at the ingenuity of MoL's people to compel me to read and type the name of a company who must have been giving them money!
My views of FR have not changed. Almost everything they do impressme. There is nothing they can do to persuade me to use them unless friends compel me.
... even FR is unable to calculate how many millions might have cost them reCapcha,
It did not make me cross - it made me laugh at the ingenuity of MoL's people to compel me to read and type the name of a company who must have been giving them money!
My views of FR have not changed. Almost everything they do impressme. There is nothing they can do to persuade me to use them unless friends compel me.
Okay, let's try to be more positive. Could have made €4 billion since...
Doubtful because capacity is the ultimate constraint.
.
In reality, even FR is unable to calculate how many millions might have cost them reCapcha, for example. Not the royalties, just in terms of revenues lost by scaring away some (inpatient) customers. Similarly, it's hard to assess the long-term effects of advertising the 1 euro tickets prices without showing the additional fees and charges. Yes, it's an old way, now the final rate is being shown, but people do remember old things. Once disappointed by finally having to pay for "1 euro ticket" maybe some 30 euro more (several years ago), they still think: Oh, tickets for €20? Let's add the (memorized) €30, it'll be 50 euro one way. Not true anymore, but that's how many pax recall the booking process experienced at the time
In reality, even FR is unable to calculate how many millions might have cost them reCapcha, for example. Not the royalties, just in terms of revenues lost by scaring away some (inpatient) customers. Similarly, it's hard to assess the long-term effects of advertising the 1 euro tickets prices without showing the additional fees and charges. Yes, it's an old way, now the final rate is being shown, but people do remember old things. Once disappointed by finally having to pay for "1 euro ticket" maybe some 30 euro more (several years ago), they still think: Oh, tickets for €20? Let's add the (memorized) €30, it'll be 50 euro one way. Not true anymore, but that's how many pax recall the booking process experienced at the time
If the fare is low enough people will overcome whatever is required to get it.
People give more credence to consumers' intelligence and memory than is evident in reality.
If people were so intelligent and savy then no politician would ever get re-elected.
If consumers were that Intelligent in general then why did so many get taken in by PPI salesmen, timeshares while on holidays, energy company prices, mobile phone contracts etc etc.
Join Date: Jun 2010
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Reserved Seating/Check In
Its simple what will happen, you won't be allowed to check in/print boarding cards before you have a seat number, so pay the costs of wait until 24hrs before departure and receive the seat number.
Priority boarding will be kept also.
Priority boarding will be kept also.
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While there are reasons to believe that FR routes between Scandinavia and Spain are profitable for the carrier, the asymmetry between the Swedes and Spaniards travelling is questioning the soundness of the marketing support given by Swedish tourist board.
From thelocal.se
To support or not, that's the question. Who should, for what and for whom. Not the only case, apparently (e.g Lappeenranta / tourism to/from Russia).
Barcelona residents are uninterested in Sweden. At least southern Sweden.
Despite a push by the Kalmar tourist board to draw in more travellers on Ryanair's new flight path between Barcelona Girona and Kalmar, only 300 Spanish tourists have made the trip over the season's 64 flights.
All this despite the fact that even Spain has been in on the game, trying to push Kalmar and the surrounding region as a tourist destination worth visiting.
... But the Spaniards didn't bite.
On average, each flight has had only five Spanish people heading to southern Sweden, a loss of 2,000 kronor ($305) per tourist
Despite a push by the Kalmar tourist board to draw in more travellers on Ryanair's new flight path between Barcelona Girona and Kalmar, only 300 Spanish tourists have made the trip over the season's 64 flights.
All this despite the fact that even Spain has been in on the game, trying to push Kalmar and the surrounding region as a tourist destination worth visiting.
... But the Spaniards didn't bite.
On average, each flight has had only five Spanish people heading to southern Sweden, a loss of 2,000 kronor ($305) per tourist
To support or not, that's the question. Who should, for what and for whom. Not the only case, apparently (e.g Lappeenranta / tourism to/from Russia).
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People give more credence to consumers' intelligence and memory than is evident in reality.
Reality is if Ryanair had it right then why change?
The fact is that when you look at a fare rightly or wrongly many people are subconsciously add £50 or so to cover "extras"
The approach to eu261 delays and assistance is laughable despite charging a levy of €2.50 equal to in excess of £160 million a year. Worse still the reality that so few flights are delayed or cancelled is lost in the media and the public again think "Oh no what if it happened to me"
The boarding scrum has its advantages for the airline but not if you're a family of four on a longer flight to Tenerife.
The website and Captcha.... enough said
etc etc
But looking at the changes they've already announced and Imagine if Ryanair said Ok from now on.. any flight that is cancelled we will automatically hand out £50 pre paid cashline cards...No quibbles no questions and follow through on other changes that in the words of MOL "P**S people off" then I think they will keep their loyal fly at the lowest price passengers but retain and grow that segment of the market that is attracted to the likes of Easyjet, Jet2, Norwegian
Join Date: Aug 2007
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A school of wildly excited Sardines in a frenzy grab the bait of a low fare. However, when they arrive at the gate they like to be treated as Salmon. Customer expectation is a very tight line to walk.
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Is anybody else having difficulty booking tickets with ryanair since they changed the website? I tried twice today on two different computers and it froze up each time half way through the booking. Its really annoying. 
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Which approach is more effective?
Ryanair's getting a person to retract the statement or the unmentionable Middle Eastern Airline on here that won't even let its name be mentioned?
Ryanair's getting a person to retract the statement or the unmentionable Middle Eastern Airline on here that won't even let its name be mentioned?