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Ryanair - 9

Old 19th Sep 2013, 10:53
  #1321 (permalink)  
 
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Don't forget the prospect of high-octane booze raining down from the overheads in the event of a "non-standard" arrival.

I can't understand why spirits, at least, are allowed in the cabin. Nuts.
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Old 19th Sep 2013, 11:00
  #1322 (permalink)  
 
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"The is a constant debate about the number of jobs versus the number of applicants. I prefer to look at the positive on this. "

Aer Lingus had open recruitment, and from the rumors it was around 4000 - 5000 people who applied for 30 - 40 jobs.

Over mid 30's Ryanair is not an option, just have these numbers in mind, so you know what you are facing.
These are cold facts - that does not make pleasant reading.
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Old 19th Sep 2013, 11:10
  #1323 (permalink)  
 
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I'm not even in the UK, and the Mail does my head in - its as if they want the public to see their own bias. Anyway whilst they constantly give publicity to Ryanair on crap, has anyone noticed their profits don't reflect ''worst airline'' status?
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Old 19th Sep 2013, 11:15
  #1324 (permalink)  
 
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Some spirits are prohibited for this very reason.
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Old 19th Sep 2013, 11:31
  #1325 (permalink)  
 
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There is no "duty free" within the EU anymore.....
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Old 19th Sep 2013, 13:31
  #1326 (permalink)  
 
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Unless Mike and Willie are colluding we can be sure that it will be a blood-bath, and may the one who best pleases the customer win.
Collusion is cartel and you get fined a lot of money and potentially go to jail.
They will be warned again and again by lawyers (as are all airline heads) that meeting and sitting down with other airline heads is ok but be v careful what is discussed and avoid stuff.

Discussing specific routes / prices or agreeing on a course of action means they open themselves up to issues and investigation and doubt that ever gets discussed because of its implications.

WW and Mo'L appear to get on well, then again Sir Michael Bishop also got on well with Mo'L apparently and I reckon most airline heads will get on with others when they meet up at conferences.

Some airline bosses will get on better with some people that others but thats like saying put 20 pilots in a room and expecting them all to be best buddies.....
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Old 19th Sep 2013, 17:26
  #1327 (permalink)  
 
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If, as press comment suggests might happen, Captcha really is removed I shall be delighted. I'll then be able to write my own screenscraper !
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Old 20th Sep 2013, 12:11
  #1328 (permalink)  
 
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Ryanair to improve its customer service - RTÉ News

While MOL issues an apoligy
Ryanair apologises to tragic Dublin surgeon after charging him ?188 to switch - Independent.ie

Last edited by j636; 20th Sep 2013 at 12:17.
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Old 20th Sep 2013, 12:54
  #1329 (permalink)  
 
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I think they are right to charge €60 for people who don't print off their boarding pass and should increase the overweight bag fines. When people accept the terms and conditions when booking they should have to follow them. The people who don't follow the rules should not be entitled to receive good service and should have to pay the price and it's a good way to make profit.

I don't think they should be any more lenient on that, they just need to improve the service for the passengers through the website mainly and glad to hear they are doing that.
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Old 20th Sep 2013, 13:27
  #1330 (permalink)  
 
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FRatSTN - Whilst I have no problem in principle with regard to charging people who don't stick to the rules, I believe a distinction must be made between the airline covering the costs arising from the misdemeanour and charging an exorbitant sum which some could construe as racketeering. A family of four should not be required to pay EUR240 one way for incorrectly printing boarding passes. An all-in charge of EUR20 seems more reasonable. Overweight baggage should be charged by weight on a justifiable scale of (for example) EUR5 per kilo over the allowance. Thus, the airline covers its costs and is not disadvantaged whilst the offending customer pays a fair and transparent price to rectify the dispute at issue without feeling ripped off.

I take it that like myself you are a frequent flyer and have an intimate knowledge of this industry and its intricacies. Those who fall foul of the rules are often not so. Perhaps they are families who do one return trip per year by air, or elderly customers who are less aware of the airline's procedures and requirements. Few are wilful chancers attempting to defraud the airline. This is why it makes good business sense to charge these people a fair (not excessive) transparent fee and not give the impression of ripping off the most vulnerable of customers.

Just ask yourself for a moment how you would feel if elderly members of your family were placed in such a situation. If they paid EUR10 per person for having the correct boarding cards issued, you probably wouldn't object too much. How about if the elderly couple were hit with a demand for EUR120 one way outbound and didn't know how to use an internet cafe abroad prior to returning home? What if the old dear carries a handbag as well as a carry on; how much is it reasonable to charge her? An appropriate luggage-weight linked fee, yes; a punitive fine, no. Fair recompense to the airline, yes: rip-off fees for minor infringements, no.

Nobody wants to see an airline company disadvantaged by customers flouting the rules. We also want to see fair play towards the passengers who stuck to the rules. But fair and transparent charges reflecting the true cost of the infringement is the way to go. Eyewatering "fines" are not.
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Old 20th Sep 2013, 13:41
  #1331 (permalink)  
 
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I think they are right to charge €60 for people who don't print off their boarding pass and should increase the overweight bag fines.The people who don't follow the rules should not be entitled to receive good service and should have to pay the price and it's a good way to make profit.
That's exactly where you're wrong, FRatSTN, it's not meant to be a 'fine', it's meant to be a reasonable charge to reflect the cost of handling and carrying the extra baggage, not a 'punishment' or a 'fine' and it's precisely the perpetuation of the attitude in your statement that sums up why so many people hate Ryanair. You're saying that someone who makes a small mistake or misunderstands the complicated rules, as Shed-on-a-Pole says, should be punished, fined, and receive bad service.

Your username indicates that you work for Ryanair at Stansted. If I needed further reason to boycott Ryanair, you've just given it to me, and no doubt many others.

Edit : On reflection, if you do work for FR, and if I were a senior employee of that company, I would hunt you down and target you for legal action for making a statement likely to injure the reputation of the airline.

Last edited by Capetonian; 20th Sep 2013 at 13:55.
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Old 20th Sep 2013, 13:47
  #1332 (permalink)  
 
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I think they are right to charge €60 for people
That's the reason Ryanair finds itself with the likes of the Mail constantly giving it bad press and its what fixates the press on Ryanair, that can be good and very bad. It's this charge along with the Sattar incident which are things that to quote O'Leary, ''unnecessarily piss people off''. Hopefully by understanding easyJet's unbelievable success with the Corporates and its Holiday division, O'Leary will now pursue a new direction for the carrier in terms of customer service. Delighted to see Captcha will be scrapped by single bookings from the end of October!
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Old 20th Sep 2013, 13:59
  #1333 (permalink)  
 
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At the end of the day, the change in 'policy' must because they fear whats coming down the road in terms of their bottom line. As we all well know, Ryanair don't do anything unless its turning a profit for them.

Then again, look at all the free publicity they are getting today out of the 'change'!
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Old 20th Sep 2013, 14:51
  #1334 (permalink)  
 
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Things that unnecessarily piss me off:

1. "Booking fee" charged per seat, not per booking. Can I book more than one journey per booking please?

2. EVERYTHING about the website - the constant and ever-increasing attempt to get me to buy extras (even when checking-in online now)

3. An "Online check-in fee" - just be honest and call it a fuel surcharge

4. Captcha

5. Luggage policy

Apart from that I actually don't mind FR; but if EZY flew to more places I want to go to from STN then I'd fly with them every time in preference, even if slightly more expensive.

Last edited by jdcg; 20th Sep 2013 at 14:53.
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Old 20th Sep 2013, 15:17
  #1335 (permalink)  
 
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New image ? New CEO

Smells like a new regime is on the way?
Bets on WW anyone?
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Old 20th Sep 2013, 15:18
  #1336 (permalink)  
 
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Ryanair to end "Abrupt Culture"

According to the BBC and others, the message has finally got through.
BBC News - Ryanair's O'Leary to end 'abrupt culture'

Ryanair have announced that they are to end their policy of (let's be honest) "treating the passengers that pay their salaries, like dirt."
Following the humiliating admission that they charged the Doctor an extra fee to return home having just lost his wife and two sons in a house fire in Leicester, and the Which Survey that ranked them last out of 100 companies for customer service, MOL has announced a new company attitude to treat their customers more kindly.

Is this all it took?
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Old 20th Sep 2013, 15:28
  #1337 (permalink)  
 
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Will the message filter down to the frontline people who deal with passengers? Will they resent losing the bonuses they get for 'fining' people for excess baggage? Will they resent losing their little power trip?

This is a meaningless publicity stunt.
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Old 20th Sep 2013, 15:33
  #1338 (permalink)  
 
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Hangar6 - could you give just *one* good reason as to why on earth WW would want to leave IAG and move to Ryanair ?

He was CEO of Aer Lingus and is currently CEO of one of Europe's 3 mega-airlines. He's turned British Airways around from deep trouble to reasonably good health. In the press, he seems to be deemed to be doing a difficult job well and is generally given credit. Surely moving to Ryanair would be seen as a step down in his career...
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Old 20th Sep 2013, 15:45
  #1339 (permalink)  
 
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Capetonian

The straw that broke the camel's back! The incident regarding Dr Sattar was shocking to the extreme and will surely be followed by a tabloid frenzy pointing out the deep flaws within the customer care structure at Ryanair. A structure established top - down.

Unforgiveable and particularly when you realise that Dr Sattar fully explained to RYR staff in Dublin why he needed to re-book.
No matter how much MoL pleads now, too much damage has been done.
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Old 20th Sep 2013, 15:49
  #1340 (permalink)  
 
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Ryanair, how low do you go for profit?

Total disgrace

BBC News - Leicester fire deaths: Ryanair to refund grieving father
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