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Ryanair - 9

Old 18th Sep 2013, 16:17
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Well the website improvements can't come soon enough. Last week I had to abandon attempts to book MAN-AGP because the 'Mastercard' advert on the website kept freezing with the result that the 'Captcha' slogan remained stubbornly obscured. Tried the audio alternative but this is close to incomprehensible with strange rapid-fire computerised voices and loud clanking noises in the background. I can understand the rationale behind hosting this advertising, but if it freezes and prevents the booking process from progressing then it requires a serious rethink.

Last edited by Shed-on-a-Pole; 18th Sep 2013 at 16:21.
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Old 18th Sep 2013, 16:58
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Instead of the current capatcha situation, maybe you should have to register to a user account like easyjet has, and for them to introduce a form of two factor authentication when sends a secondary passcode to your mobile.
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Old 18th Sep 2013, 17:07
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Please no! I had a nightmare trying to make an EasyJet booking because their website had linked my e.mail address to the name of an elderly neighbour for whom I had previously made an online booking to Spain. Their website wouldn't let me book a ticket for myself in my own name, instead insisting I use "my account". Let's just get all these IT halfwits and their crazy concepts out of the airline booking process altogether. Memo to MOL and Ms McCall ... it is much cheaper to NOT pay self-proclaimed IT gurus to screw things up with their 'genius innovations'!!! If I am a willing customer and I'm good for the funds, then for gawd's sake just let me book a ticket without all these ridiculous roadblocks. Is this too much to ask? KEEP THE PURCHASING PROCESS SIMPLE.

Last edited by Shed-on-a-Pole; 18th Sep 2013 at 17:13.
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Old 18th Sep 2013, 18:23
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Surely somebody could not be feeling the heat? No. they couldn“t could they?
If that were the case then why would they have ever bothered expanding.......afterall the 1st EI bid was about creating a group carrying 50 million people a year.

Change is consistent.
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Old 18th Sep 2013, 18:43
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Regarding the highest point of FR operations at STN, how many based B737, which year and does this get them back to that high point?
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Old 18th Sep 2013, 19:12
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Peak was 2007 with 15 million passengers and I believe with 43 aircraft but could be wrong on that one.

2014 will be very close to Ryanair's peak at Stansted in 2007. That record will probably be broken in 2015.
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Old 18th Sep 2013, 21:29
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Ryanair, in a Culture Revolution???

Ryanair Pushing Customer Focus Lets O?Leary Confront IAG - Bloomberg

Reading this, I get the impression that Ryanair has finally realised that they're needlessly irritating passengers, to the point where, if their prices run close with other airlines, passengers will generally choose to fly the other airline to save themselves the grief.

I wonder are we looking at a full shift in PR tactics, towards their passengers? Is it time for O'Leary to take another trip back to Southwest, have a closer look at the marketing and PR side of things?

For a company that's obviously had a massive growth rate over the previous years, and which is now reportedly stalling somewhat, it would seem that they need some sort of rejuvenation to help kick it off again.

As they say, a smile doesn't cost anything!
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Old 18th Sep 2013, 21:41
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I am making a booking from BHX - BCN for 04 OCT.

Ryanair : £17
Monarch : £70

The difference in timing is not a factor. I will gladly pay the extra £53 to travel on Monarch, not that they are fantastic. Part of that difference will disappear with Ryanair's check in fees and so on anyway.

It was only a matter of time before they looked at alternative distribution channels.
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Old 18th Sep 2013, 21:41
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All the same it is to be welcomed if there is a change going on here and it will stop Racedo having to defend the indefensible,
Face
If you want to make a post then do so................I have no requirement to be added to one of your posts in a snide way to puff up your post. You made a point when asked on it before and I accepted what you said and left it at that.

Make the point but leave the personal stuff out of it.

Last edited by racedo; 18th Sep 2013 at 21:42.
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Old 18th Sep 2013, 22:14
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Now this is the thing on the argument on ryanair, this is from personal experience, I asked a few family and friends who they preferred to fly with knowing they had flown ryanair in the past, they all said easyjet or another airline, why I asked, because of service, the charges, and some even said they preferred the easyjet aircraft, from my experience I have to agree so much so I chose to travel to Gatwick and fly with easyjet to kefalonia rather than using Stansted and ryanair, I live in Norfolk, might seem silly but easyjet came out 30 pound cheaper so with fuel works out the same. I used to fly with ryanair all the time but now it would be easyjet, norwiegian or even BA, and from what I can see this is alot of people's feelings, they only fly ryanair if they have too.

So really I hope ryanair can change their attitude, look at where things might be putting people off, general service and win people back, because I nor anyone would want to see any airline in trouble, (which I know ryanair isn't close to being yet) because those are people's jobs and livelihoods who are employed by the airline.

So I hope things change, but at the moment it seems people would rather fly with someone else.
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Old 18th Sep 2013, 22:25
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Unless Mike and Willie are colluding we can be sure that it will be a blood-bath, and may the one who best pleases the customer win.
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Old 18th Sep 2013, 22:27
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(my timid question) Any form of connecting flights? Sometimes unbelievable happens...
And what about code-sharing? Is that what should be understood by: "is open to co-operation with long-haul carriers"?
Once the captcha disappears I'll already be a lot happier
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Old 18th Sep 2013, 22:47
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Originally Posted by daikilo
Unless Mike and Willie are colluding we can be sure that it will be a blood-bath, and may the one who best pleases the customer win.
There does seem to be, a weird bit of lick arsing towards Willie, by O'Leary.(no pun intended ) It would be interesting to know where he's going with it though.
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Old 19th Sep 2013, 09:29
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Like a stuck record

'Drunk' passengers thrown off Ryanair Prestwick to Ibiza flight | Glasgow & West | News | STV

This reported by STV today, why do they even let these clowns onboard ?
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Old 19th Sep 2013, 09:57
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The article clearly states they got drunk once onboard. So the question should be, why don't they put purchased duty free in the checked baggage to be collected at the destination? Surely the extra cost of this outweighs the frequent distruption and diversion of these flights...
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Old 19th Sep 2013, 10:13
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Im sure they were more than a tad merry before boarding or it must have been a rapid onset of drunkeness if the first sip was taken after takeoff.
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Old 19th Sep 2013, 10:24
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I always understood that the lower cabin pressure at altitude alters the alcohol/blood ratio badly

Quote
" One drink at altitude [less oxygen in brain] is equivalent to three at sea level"

Which is why maybe breathalysers should be used on suspect passengers pre boarding time.
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Old 19th Sep 2013, 10:27
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Reader comment :
You get what you pay for... flying Ryanair is equivalent to sitting on the back of a pigeon!!!
More like sitting underneath a pigeon and getting crapped on, I'd say!

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Old 19th Sep 2013, 10:33
  #1319 (permalink)  
 
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DWT I would be rather surprised if the alcohol was consumed in refined sips. Swigs might be a better description of a less civilised, more likely mode of consumption
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Old 19th Sep 2013, 10:39
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So the question should be, why don't they put purchased duty free in the checked baggage to be collected at the destination?
Because traditionally duty free is purchased after check-in, airside.

A better solution would be to sell duty free only on arrival. It would solve a lot of problems :
  • People holding up departures because they are buying duty free
  • Fights about overhead locker spaces when people try to cram all the stuff in
  • Idiots trying to drink duty free in flight
  • The weight carried by the aircraft (2 x 1 litre bottles per adult on a 180 seat aircraft, say 150 x 2 = 300 bottles at 1.5 kg each = 450 kilos.)
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