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Old 18th Nov 2010, 07:58
  #1401 (permalink)  
 
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Latest from Amicus/CC89.....

I have to say that I really admire this stance they are taking against DH. They dare to challenge him where as the BASSA membership just hang on his every word. However, surely any members still left in the union can now see that this infighting and squabbling is doing them no favours, in fact it was this behaviour that resulted in the imposition in the first place.

BASSA have lied and misled it's membership, lets hope this is the wake up call they need to move forward leaving this union behind. This has never been about the members for BASSA/Amicus/Unite, they have never had their best interests at heart. This is solely about certain people's ego's, saving face and looking good. Sadly, it has all backfired on them, whilst they have been playing god with their members livelihoods. I genuinely feel for those members who have loyally followed this shambles.
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Old 18th Nov 2010, 08:56
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I would like to think the majority of EF/WW crew are professional and do a good job
The problem is not so much one of being unprofessional or failing to do their job, it's an attitude. Some (and yes it is only some) crew seem to actively hate having to come in to work, complain about having to do any more that 1 sector a day, never do anything downroute apart from order overpriced cr@p on room service and are at best barely civil - at worst downright bl00dy rude.

I'm sorry if you don't agree with me, but that is my experience in BA from 10 years or shorthaul. Much like the customer feedback my biggest impression is one of complete variability between really nice, decent normal crew and bitter, cynical sullen crew.

The reason MF has been getting so much praise is not that they are better at their job than others, just that they are much less variable in their interactions. So far, at least, they are all enthusiastic and pleasant.
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Old 18th Nov 2010, 09:07
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This dispute was originally about imposition - of one crew member off an aircraft. That's it. The majority of us didn't support the union. I personally voted no last year, left the union and crossed the picket line, several times.

We were lauded for doing so. Everyone spoke about how fantastic *the crew who worked were, how immaculate our uniform standards are and customer compliments and satisfaction improved enormously. Ww and bf wondered around crc saying they would have to find a way to recognise crew who came to work. To date, they haven't.

Then MF started. Suddenly there seems to be an all out war on current crew. Sloppy service, sloppy uniform standards, lazy, sullen blah blah blah. Judging from the posts on here I detect that the enthusiasm for MF is more about their enthusiasm for going out down route, than their professionalism in the cabin.

Well if we are that bad, why didn't ww address it all a year ago? Why didn't he introduce a uniform check in the briefing and performance targets?*

The 80 percent of us who came to work have relied on our flight crew colleagues enormously throughout this dispute. I said months ago that they were an absolute rock of support to us. I did a flight last week - all strikers plus me plus two vcc crew. How can we focus on uniform standards and more importantly the customer when we are having to play peacemaker and diplomat extradoinaire amongst the crew? I looked then and will continue to do so to my captain and fo for support and also laughter or else I would go mad.

So please stop this all out war on all things cabin crew. We are not legacy crew- we are your colleagues who respect value and need your support no more than ever. We don't want recognition for Backing BA - we want to be valued and respected for the job we do.
*
And I don't call you Nigel or flight deck so please don't call me legacy.
I have absolutely no idea who she is.
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Old 18th Nov 2010, 09:48
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The problem is not so much one of being unprofessional or failing to do their job, it's an attitude. Some (and yes it is only some) crew seem to actively hate having to come in to work, complain about having to do any more that 1 sector a day, never do anything downroute apart from order overpriced cr@p on room service and are at best barely civil - at worst downright bl00dy rude.
Just out of interest, spin_doctor, what percentage of crew "have an attitude"; how many times have you flown with those crew members; have they been the same every time you've met them; what about the converse percentage?

never do anything downroute apart from order overpriced cr@p on room service
And this is a problem because.......

The reason MF has been getting so much praise is not that they are better at their job than others, just that they are much less variable in their interactions.
and you can tell this after how many flights with MF crews?

So far, at least, they are all enthusiastic and pleasant.
and after 3 weeks would you expect any difference.....come back after 15 years and if they are still the same then you can make that point.

Last edited by yellowdog; 18th Nov 2010 at 10:55.
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Old 18th Nov 2010, 09:56
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Angel

Hyflyer,
I agree totally with you.

I have spoken with many Flight Crew recently and told them how upsetting some of the posts on pprune are.

The reply I have got from ALL of them is that, it is a certain type of pilot that posts on pprune, particularly the cabin crew thread and to take NO notice because you get good crew and bad crew and most pilots will judge you on how YOU perform.

I come on here, to read things that I would otherwise have no access to, as I am no longer in the union and I am badly affected when I read all this stuff about how great MF is and how wonderful it is not to be working with us but after speaking with my flight crew colleagues I now just skip over these unhelpful posts.

Mixed Fleet has only been going for just over a week and they are bound to be extremely keen to please. I know in my heart that I give a great service to our customers and that I have a great working and social relationship with all the pilots that I work with and that's what matters. The fact that some of them want to come on here and tar us all with the same brush is sad but I am not going to let it bother me anymore because they are a very small minority out of thousands of great flight crew who DO enjoy working with us. So I recommend you do the same, just skip over them.

As for all this bad feeling and bullying, I am personally not seeing it. I do see the odd yellow pen and at first it did upset me I but have found that, despite having a yellow pen, they have been very good cabin crew and have been lovely to the passengers and professional in their job, so I have just decided to ignore the pens and accept that although I don't agree with their views, they have a right to a different view to me and I just let my crews get on with giving good customer service. Which, in my experience, is what the vast majority of BA cabin crew do despite us being demonised on here.
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Old 18th Nov 2010, 10:55
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The reply I have got from ALL of them is that, it is a certain type of pilot that posts on PPRuNe, particularly the cabin crew thread and to take NO notice because you get good crew and bad crew and most pilots will judge you on how YOU perform.
Hmmm, a bit of a sweeping generalisation there Betty Girl.

I think you will find that many who post on here, myself included, have always supported the plight of the CC. As I have stated before it is not the CC who have, individually, acted in such an atrocious manner, it has been the actions of your so called representitives and a tiny minority of the more militant crew. I would suggest that many who do post on Pprune probably wouldn't tell you they do anyway.

MF are the company deciding to leave BASSA behind and are thus of current interest. Yes they are keen and everything is shiny and new but that begs the question as to how long before the veneer wears off. All of the crew, bar one or two small exceptions, on EF are generally superb and I thoroughly enjot flying and socialising with them.

Wirbelsturm, one of the ALL
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Old 18th Nov 2010, 11:20
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Angel

Wilbelstrum,
Thanks for your nice comments about E/F.

When I said ALL pilots, I was referring to all the pilots that I had talked to about pprune and that amounts to about 6 sets of two, so about twelve. I obviously don't know how all pilots feel but just how the ones I have talked to feel and they all said, that the views, that I was upset about, were the views of a minority and all of them recommended that I ignore them. Which I will.

It was their view about the type of person that posts on here not mine. Being a poster myself, I think you get all sorts posting, some thoughtful and some not.

Thanks for yours though.
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Old 18th Nov 2010, 12:48
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spin doctor
never do anything downroute apart from order overpriced cr@p on room service and are at best barely civil
I get the impression that you (and some of the other pilot posters on here) take it quite personally when your crew don't want to socialise with you so I thought I'd give you a different way to look at it.

On a 3 sector day we will have said hello and goodbye to about 400 people, we will have been talking to each other for 9 hours and already have the small talk and life stories out of the way, some of us will also have had numerous adhoc conversations with our customers about their life stories as well. In fact part of our job description is 'chat'. After all that chat, what we crave sometimes is a bit of peace and quiet. The thought of coming out to a noisy or smoky bar, that we have been to a dozen times, with your good selves and making more small talk is sometimes (not always) just too much. Add in the fact that many shorthaul crew are mums with young families and perhaps the lure of the quiet hotel room and a bit of room service is not so strange.

I do understand that your work day is different, that a lot of your conversations in the Flight deck are routine and procedure driven and so you can't wait to relax with a beer and a bit of idle chit chat. I don't imagine you want to get the Xbox out and start playing Flight Simulator games which would be the closest equivalent. There's no malice intended when we don't come out, no deliberately being boring, no hermit tendencies; it's all in the type of day you've had.

Last edited by ottergirl; 18th Nov 2010 at 13:05.
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Old 18th Nov 2010, 13:51
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Thank you, Ottergirl, this particular pilot hadn't appreciated that!

It is a shame, though.

On a recent SEP management 'chat' a room full of pilots wanted to know why those CC that showed such loyalty to BA, at such a personal cost, where not being recognised & rewarded.

The reply from a very (very) senior Flt Ops manager was that BA would dearly love to reward these crew, but singling them out for reward was made impossible by legal & IR constraints.

Be assured that your flight deck colleagues, and the rest of non-BASSA BA, greatly appreciate what you did, though.
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Old 18th Nov 2010, 14:08
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Angel

Thanks Dave,

That is really good to know. I personally don't expect to be rewarded but just recently I have felt a bit unappreciated by my employer.

I'm sure that they do still appreciate us, it's just that with everyone going on about MF and how special they are and how awful all the rest of us are it gets a bit depressing.

I nearly always go out with our flight crew and I have just had two great trips when all the crew went out, pilots, non strikers and strikers and we all had a lovely time.

Thanks for your nice post.
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Old 18th Nov 2010, 15:04
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On a 3 sector day we will have said hello and goodbye to about 400 people, we will have been talking to each other for 9 hours and already have the small talk and life stories out of the way, some of us will also have had numerous adhoc conversations with our customers about their life stories as well. In fact part of our job description is 'chat'. After all that chat, what we crave sometimes is a bit of peace and quiet. The thought of coming out to a noisy or smoky bar, that we have been to a dozen times, with your good selves and making more small talk is sometimes (not always) just too much. Add in the fact that many shorthaul crew are mums with young families and perhaps the lure of the quiet hotel room and a bit of room service is not so stra
Ottergirl,

I fully appreciate your stance. Indeed, being a bit of a "thinker" on occasions, I came to exactly the same conclusion. Some CC want nothing more than to get away from the public, and have some peace and quiet, having dealt with them all day, whilst us pilots have been "locked up" all day, and like to get out. Having done the CC role (albeit briefly) I fully appreciate the need to escape sometimes, and find some "downtime". And of course, for some it is "me time" away from a hectic home life.

I don't take it personally, and indeed was always grateful to hoover up all the free beer vouchers going begging in JFK!
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Old 18th Nov 2010, 15:34
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Ottergirl - what a great post. Its so true, and also I often feel with some 'cabin crew' too, I simply cant be asked to go out. Its just the way it goes. Really fancied a pizza the other night in Milan, and went out as all the crew, both pilots and cabin, were lovely.

However have to disagree on one point

Add in the fact that many shorthaul crew are mums with young families and perhaps the lure of the quiet hotel room and a bit of room service is not so strange.
Us dads too!!! Sorry couldn't resist that
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Old 18th Nov 2010, 15:55
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The reply from a very (very) senior Flt Ops manager was that BA would dearly love to reward these crew, but singling them out for reward was made impossible by legal & IR constraints.

Dave 747346 I thoroughly applaud this! As former CC I know what good service is when I am pax, and from helping out during strikes I know how hard it was for some CC to come in to work. Let's hope BA find a way.
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Old 18th Nov 2010, 16:00
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OK, maybe not the best post I ever wrote.

The point I was trying to make was that the reason MF are getting a lot of positive press at the mo is purely because they are keen, fresh and enthusiastic. That's all. Some people were getting upset about the perceived anti crew statements and starting to think that they were being run down. It's not about how well you do the job, or even, for most crew, how you behave. It's just that spending you time at work with a miserable, bitter colleague is no-ones idea of a good time.

I don't take it personally when crew don't want to go out. I sometimes don't want to go out myself. What I take personally is asking the question to a group of 4 crew in the hotel lobby who (literally) cannot be @rsed to even reply. Not an exaggeration for dramatic effect, just a reality with some crew. I did make the point in the original post that is was only some, but that seems to have got a bit missed.

Anyway having tried (and probably failed) to explain myself I'll be off to the irish bar for a kebab before watching the free porn, or whatever stereotype behaviour I'm supposed to display.

ps. some of the pilots I fly with are cynical, bitter gits too, I just didn't mention that earlier as this is supposed to be a crew thread.
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Old 18th Nov 2010, 16:27
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On the subject of not going out - with me it's never been personal against going out with flight crew - just sometimes long haul is physically so knackering and depending on what time I got up, how long the flight is and how demanding the flight is, sometimes the lure of room service, a "heavenly" bed and a film is just too much
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Old 18th Nov 2010, 16:37
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spin_doctor, regarding your observation "this is ... a crew thread".

For clarity, here on PPRuNe we tend to use the definitions commonly used in most airlines around the world.

Cockpit crew = pilots
Cabin crew = flight attendants


Together they form a crew:
  • definition 1: the personnel working aboard a ship or an airplane.
  • definition 2: a group of people working together to perform a joint function.
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Old 18th Nov 2010, 18:22
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For those not currently on MF (the vast majority), the best way to prove your worth is to continue to act professionally onboard, with regards to safety, security and all of the interactions with your company colleagues and of course, the customers.

When at work, focus on your own performance and that of the team, and let MF look after themselves.
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Old 18th Nov 2010, 19:37
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Lizanne Malone's reply to Amicus- an ENORMOUS storm in a tea cup

Just a few facts about the last couple of days. I am in the US having bought a 700 pound tkt to get home for my part time, the meeting was called at short notice, so I could not attend, but was in contact with the BASSA Committee. Duncan is going to Manchester to give a lecture – at the request of the academics - at Salford University tomorrow about our dispute so we can’t always jump in to reply upon demand or be near a computer 24/7.

Tony Woodley and Len McCluskey are 100% behind the BASSA Branch Committee and the decisions taken by The BASSA Committee. I gather Len feels misrepresented by a post on the forum and he has at lunch-time left a message for that person to contact him again.
This whole situation has been brought about by a member of the ex Amicus section spitting their dummy out, because at yesterdays meeting at Unite no one agreed with him. There were less than 40 very brave Amicus members that went on strike and will no doubt go on strike again. We salute them but….

The BASSA Committee are responsible over 7000 that took that brave decision. For your added information, most of the Amicus reps resigned and worked during the strike, make what you want from that. There is very limited experience on the Amicus side. Also as I said before Amicus no longer exist they are all Unite now Some more facts, not one of the Amicus reps that stayed for the dispute have been sacked or suspended and as far as I am aware not one of their members have been disciplined either. So it is all very well shouting the bit about what you stand for when you have nothing to lose or are only responsible for 40 odd strikers. Please be wary of brave rhetoric.

The BASSA committee put out a statement to inform you that we are going back to the company with the four points in Duncan’s blog to see how serious the company are about resolving this dispute. If the company do not respond then we go to ballot simple as that. The 4 points are not to settle the dispute but to test where we stand with BA ie do they want peace or do they want to continue the fight. We are prepared for both options.
This is a trivial storm in a tea cup initiated by someone not prepared to go about things in a sensible calm manner, it is not that important in the greater scheme of things. Please save your anger and energy for the fight ahead and trust BASSA we have not and will not let you down.

Whether you love or hate Unite they are supporting us and are with us for the long haul. We must stick by them for the length of the dispute…. to do otherwise would be absolute suicide. Ripping them apart serves no purpose. The time for recriminations will be afterwards and remember we will soon have a new broom.

The BASSA reps are all flying and dealing with disciplinaries they cannot drop everything to come on here everytime this individual has a hissy fit.
Please calm down , I am very calm with where we are at and so are the rest of the committee and reps.
When decisions have to be made you will all be involved.

I will also talk to Duncan about having a meeting for the members, however this will only happen if we can get derostered.

and

Amicus have not been excluded from any of the meetings, nor will they be, they are very welcome, so that clears that up. As I have said before Amicus and the TGWU have joined to become UNITE. BASSA have always been a Branch of TGWU and continue to be a Branch of UNITE. This in effect means that Amicus no longer exist. BASSA are self funding the ex AMICUS section were not. BASSA have spent 100.000.00 on this dispute Amicus have not spent anything as they are not self funding. The ex Amicus reps have been invited to join BASSA and so far two reps have submitted their applications to do so.
I agree with you they should not have gone public on something that is still being discussed. As I said before this was a temper tantrum. I feel a lack of experience here also.
Not the first and certainly not the last disagreement but that is what happens in highly tense talks.
TW did use the word terrorism in an analogy I am told, not in the context that was stated in the statement from Amicus.
Crew want me to be honest and the posts are honest what can I say. Now that I am off the jet I will be online, the other reps are just to busy with day to day business.
Anyone else coming on here to answer questions would just not be appropriate.
It was also stated to Tony that the reps be at any future meetings that are held with the company and he is in agreement with that. To think that he went into any meetings previously cold is not what happened we were either in the building or in communication with him at all times.
Everyone needs to keep calm and KTF.


So LM bought a £700 ticket home? Why? thought they had their ST back now?


But the biggest mystery is our Dunc giving, at THEIR request, a 'lecture to academics at Salford Uni. Whaaaaaaat!! Whats the lecture on? Perhaps its ' Tomato growing for beginners in the south of England' ( Sorry Mod) But seriously and I truly mean this, I thought I'd heard it all, but this is just laughable. I don't have the time, but perhaps someone could find a link as to what exactly this was really about. I'm truly speechless.

As for the rest of it, I find its once agian 'car crash TV' stuff. As I have mentioned before my only hope for this ALL to totally finish, is for Bassa to implode. Well you just might make my dreams come true at this rate.
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Old 18th Nov 2010, 19:48
  #1419 (permalink)  
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Manchester Industrial Relations Society - Meetings

Thursday 18 November 2010, 6pm

The British Airways Dispute: The Strikers’ Perspective
Duncan Holley

British Airways Stewards and Stewardesses Association (BASSA) branch secretary, Unite the union
Teensy point, but its not the strikers perspective. You had to be employed by BA at the time to be a striker.

Gutted I missed it!
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Old 18th Nov 2010, 19:59
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Angel

'' most of the Amicus reps resigned and worked during the strike''


Very interesting and that explains a lot.

I just could not understand, the moderate reps that I knew, suddenly becoming so militant and now it's clear that most of them left Amicus and Unite and just a few militant ones are now there.
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