The reply from a very (very) senior Flt Ops manager was that BA would dearly love to reward these crew, but singling them out for reward was made impossible by legal & IR constraints.
Dave 747346 I thoroughly applaud this! As former CC I know what good service is when I am pax, and from helping out during strikes I know how hard it was for some CC to come in to work. Let's hope BA find a way.