Stobart Air-2
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Here's a facual post. Not conjecture or thoughts gleaned from other websites.
I have done a successful EU261/2004 claim. I claimed on the Flybe website. They paid me.
The flight in question was operated by Stobart. Flybe send the claim to Stobart who verify it and inform Flybe of the outcome.
I have done a successful EU261/2004 claim. I claimed on the Flybe website. They paid me.
The flight in question was operated by Stobart. Flybe send the claim to Stobart who verify it and inform Flybe of the outcome.
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Interesting. My Flybe operated by Stobart cancelled flight claim was rejected by Flybe and told nothing to do with Flybe contact Stobart.
So far zero reply from Stobart.
I have asked the CAA to clarify who is responsible - to which there has also been no reply.
So far zero reply from Stobart.
I have asked the CAA to clarify who is responsible - to which there has also been no reply.
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I see that BE have re-introduced their timetable to the website today and all franchise flights with Stobart are no longer available from end of March. Is this just a coincidence that their 5 year agreement also ends at this point or will we see an updated timetable added in the coming weeks!?
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Originally Posted by Mr A Tis
Interesting. My Flybe operated by Stobart cancelled flight claim was rejected by Flybe and told nothing to do with Flybe contact Stobart.
So far zero reply from Stobart.
I have asked the CAA to clarify who is responsible - to which there has also been no reply.
So far zero reply from Stobart.
I have asked the CAA to clarify who is responsible - to which there has also been no reply.
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Originally Posted by Cazza_fly
Stobart Air are responsible as these will have been the operating airline.
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Flybe (as an operator), have no responsibility for operational or commercial performance for the Flybe branded, Stobart Air operated services at SEN. The responsibility for EU261 lies with the operator of the flight, not the company under which the flight is branded.
When you purchase a flight operated as a codeshare, you may have booked through one airline but be travelling with another. It can't be the responsibility of the airline that you purchased the flight from to pay compensation if they have no influence or part to play in delivery of the service by the partner airline. That said, you'd hope that there would be strong internal comms between the two companies that would result in the customer not having to do the leg work. This would surely be a better solution.
When you purchase a flight operated as a codeshare, you may have booked through one airline but be travelling with another. It can't be the responsibility of the airline that you purchased the flight from to pay compensation if they have no influence or part to play in delivery of the service by the partner airline. That said, you'd hope that there would be strong internal comms between the two companies that would result in the customer not having to do the leg work. This would surely be a better solution.
Last edited by JobsaGoodun; 12th Sep 2018 at 20:43. Reason: Typo correction
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Originally Posted by JobsaGoodun
Flybe (as an operator), have no responsibility for operational or commercial performance for the Flybe branded, Stobart Air operated services at SEN. The responsibility for EU261 lies with the operator of the flight, not the company under which the flight is branded.
When you purchase a flight operated as a codeshare, you may have booked through one airline but be travelling with another. It can't be the responsibility of the airline that you purchased the flight from to pay compensation if they have no influence or part to play in delivery of the service by the partner airline. That said, you'd hope that there would be strong internal comms between the two companies that would result in the customer not having to do the leg work. This would surely be a better solution.
When you purchase a flight operated as a codeshare, you may have booked through one airline but be travelling with another. It can't be the responsibility of the airline that you purchased the flight from to pay compensation if they have no influence or part to play in delivery of the service by the partner airline. That said, you'd hope that there would be strong internal comms between the two companies that would result in the customer not having to do the leg work. This would surely be a better solution.
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Originally Posted by stewyb
ln which case you have to question how damaging this franchise has been to the Flybe brand and whether the relationship has any future!
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Originally Posted by tophat27dt
Assuming that the franchise agreement is coming to an end next March, what options are there for Stobart Air to continue flights to Rennes, Caen, Groningen, etc with ATR72s. Or is there not a problem?
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Originally Posted by DC3 Dave
I'd be amazed if Stobart aren't close to finalising their plans for 2019. It seems almost inconceivable that they will cease to operate from SEN at the end of the winter.
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Originally Posted by JobsaGoodun
Flybe (as an operator), have no responsibility for operational or commercial performance for the Flybe branded, Stobart Air operated services at SEN. The responsibility for EU261 lies with the operator of the flight, not the company under which the flight is branded. When you purchase a flight operated as a codeshare, you may have booked through one airline but be travelling with another. It can't be the responsibility of the airline that you purchased the flight from to pay compensation if they have no influence or part to play in delivery of the service by the partner airline.
CURIA - Documents
Particularly paras 20-21:
It follows that an air carrier which, in the course of its air passenger carriage activities, decides to perform a particular flight, including fixing its itinerary, and, by so doing, offers to conclude a contract of air carriage with members of the public must be regarded as the operating air carrier. The adoption of such a decision means that that air carrier bears the responsibility for performing the flight in question, including, inter alia, any cancellation or significantly delayed time of arrival.In the present case, it is common ground that Thomson Airways merely leased the aircraft and the crew which performed the flight at issue in the main proceedings, but that the fixing of the itinerary and the performance of the flight were determined by TUIFly.
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I don't disagree with any of that, but the key difference is that Stobart Air are not leasing aircraft to Flybe in order for Flybe to operate services ex SEN. Stobart Air are operating these services themselves, with their own fleet but using the brand of Flybe. A franchise is not a wet-lease so in my mind there is a subtle difference compared to TUI.
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Originally Posted by JobsaGoodun
I don't disagree with any of that, but the key difference is that Stobart Air are not leasing aircraft to Flybe in order for Flybe to operate services ex SEN. Stobart Air are operating these services themselves, with their own fleet but using the brand of Flybe. A franchise is not a wet-lease so in my mind there is a subtle difference compared to TUI.
To give two examples how difficult it could be for customers if it were differen, if you buy an Eurowings ticket, you can end up on an Eurowings, Germanwings, Eurowings Europe, LGW or TUIfly aircraft - why should it be up to the passenger to sort that mess out? Or if you buy an easyjet ticket for their new Berlin operation, it is a lottery which airline will actually operate the flight as easyjet has contracted aircraft from all corners of Europe to be able to start up at short notice.
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There was a similar conversation/debate in the Flybe thread back in June.
I also contacted Flybe regarding a delay and was palmed off onto Stobart. Stobart then paid out fairly quickly but I did have to contact them again as nothing was heard initially.
The address I was given was [email protected]
I also contacted Flybe regarding a delay and was palmed off onto Stobart. Stobart then paid out fairly quickly but I did have to contact them again as nothing was heard initially.
The address I was given was [email protected]
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I'm not defending the current position and agree that it shouldn't be the responsibility of the customer to do the chasing and said as much in an earlier response, but the legislation needs to be amended to get the required outcome you're seeking.
The legislation does not take into account franchise operations (of which there were probably none when the legislation was initially devised) and I guess, until it does, there is no obligation other than one of moral conscience for airlines to act differently.
The legislation does not take into account franchise operations (of which there were probably none when the legislation was initially devised) and I guess, until it does, there is no obligation other than one of moral conscience for airlines to act differently.
Last edited by JobsaGoodun; 13th Sep 2018 at 13:30. Reason: Typo
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Originally Posted by JobsaGoodun
I'm not defending the current position and agree that it shouldn't be the responsibility of the customer to do the chasing and said as much in an earlier response, but the legislation needs to be amended to get the required outcome you're seeking. The legislation does not take into account franchise operations (of which there were probably none when the legislation was initially devised) and I guess, until it does, there is no obligation other than one of moral conscience for airlines to act differently.
The same problem arises, btw, with airlines that have regional subsidiaries like KLM (cityhopper), Lufthansa (Cityline), British Airways (Cityflyer) or Air France (Hop!) which are not a straightforward franchise, but simply use of the brand. In those cases, mainline could also argue that it is a different airline. To the best of my knowledge, they do not use the same defence in such cases.
Last edited by virginblue; 13th Sep 2018 at 18:32.
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For clarity (ha ha) this is what the 261 reg says-
In order to ensure the effective application of this Regulation, the obligations that it creates should rest with the operating air carrier who performs or intends to perform a flight, whether with owned aircraft, under dry or wet lease, or on any other basis.
This was confirmed in a recent EUCJ case, Wirth v Thomson, which said-
In today’s judgment, the Court holds that an air company which decides to perform a particular flight, including fixing its itinerary, and, by so doing, offers to conclude a contract of air carriage with members of the public must be regarded as the operating air carrier. The adoption of such a decision means that that air company bears the responsibility for performing the flight, including, inter alia, any cancellation or significantly delayed time of arrival.
Accordingly, an air company, such as, in this case, Thomson Airways, which leases an aircraft, including its crew, under a wet lease to another air company, but does not bear the operational responsibility for the flight, cannot be regarded as the operating air carrier for the purposes of that regulation. It is irrelevant in that regard that the booking confirmation of the flight issued to passengers states that the flight is operated by the former air company.
https://curia.europa.eu/jcms/upload/...cp180100en.pdf
One area that does require amendment is where passengers book return flights to (say) USA via the BA website or App, get a long delay or cancellation on the return, which it turns out is on AA hardware, only to then find out they are not covered by the regs.
Sorry for thread drift but thought it may help.
In order to ensure the effective application of this Regulation, the obligations that it creates should rest with the operating air carrier who performs or intends to perform a flight, whether with owned aircraft, under dry or wet lease, or on any other basis.
This was confirmed in a recent EUCJ case, Wirth v Thomson, which said-
In today’s judgment, the Court holds that an air company which decides to perform a particular flight, including fixing its itinerary, and, by so doing, offers to conclude a contract of air carriage with members of the public must be regarded as the operating air carrier. The adoption of such a decision means that that air company bears the responsibility for performing the flight, including, inter alia, any cancellation or significantly delayed time of arrival.
Accordingly, an air company, such as, in this case, Thomson Airways, which leases an aircraft, including its crew, under a wet lease to another air company, but does not bear the operational responsibility for the flight, cannot be regarded as the operating air carrier for the purposes of that regulation. It is irrelevant in that regard that the booking confirmation of the flight issued to passengers states that the flight is operated by the former air company.
https://curia.europa.eu/jcms/upload/...cp180100en.pdf
One area that does require amendment is where passengers book return flights to (say) USA via the BA website or App, get a long delay or cancellation on the return, which it turns out is on AA hardware, only to then find out they are not covered by the regs.
Sorry for thread drift but thought it may help.
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You can see at a glance at the Flybe timetable that MAN and GLA are dead unless Stobart intend to announce that A N other, or Stobart themselves intend to sell the routes (can't really see that - can you?).
Other Stobart routes such as BUD and PRG and probably DUB will die only to be reborn with the leading LCC's from SEN. (This is something that Stobart deserve much praise for in my opinion.)
GRQ RNS CFR ANR. Seriously are these to end?
Other Stobart routes such as BUD and PRG and probably DUB will die only to be reborn with the leading LCC's from SEN. (This is something that Stobart deserve much praise for in my opinion.)
GRQ RNS CFR ANR. Seriously are these to end?
