RAF JPA Rollout
Join Date: Jan 2005
Location: Not the end of the world but I can see it from here!
Age: 54
Posts: 118
Likes: 0
Received 0 Likes
on
0 Posts
Perhaps if you all stopped applying for the Chief of the Air Staff job, or postings in the West Indies, the rest of the RAF could get on and do some account maintenance?
PA
Join Date: May 2006
Location: Portsmouth
Age: 57
Posts: 280
Likes: 0
Received 0 Likes
on
0 Posts
I leave the RAF in 8 weeks time and am still owed £1000.00. JPA Helpline says it is an issue for the Housing Exec (or whatever it is called today). They say it is an RAF matter. Local HR too busy with backlog. 
I have decided that, on my last day, I am going to take the bosses service Corsa home. I will sell it back to them for £1000.00.
I have decided that, on my last day, I am going to take the bosses service Corsa home. I will sell it back to them for £1000.00.
Join Date: May 2006
Location: Portsmouth
Age: 57
Posts: 280
Likes: 0
Received 0 Likes
on
0 Posts
I leave the RAF in 8 weeks time and am still owed £1000.00. JPA Helpline says it is an issue for the Housing Exec (or whatever it is called today). They say it is an RAF matter. Local HR too busy with backlog.
I have decided that, on my last day, I am going to take the bosses service Corsa home. I will sell it back to them for £1000.00.
I have decided that, on my last day, I am going to take the bosses service Corsa home. I will sell it back to them for £1000.00.
Did anyone else out there suffer the PAYE fiasco last month? Mine jumped by some £600 for no apparent reason!! It seems that JPA caught the error because they paid me it back
Actually before the end of the month and the monthly pay statement!! If they can't get PAYE right (even though this would appear to have been correct for the preceeding 5 months) what faith do we have that the system is actually paying and taxing us correctly?
Actually before the end of the month and the monthly pay statement!! If they can't get PAYE right (even though this would appear to have been correct for the preceeding 5 months) what faith do we have that the system is actually paying and taxing us correctly?
Join Date: Sep 2004
Location: Chilling out on the water if it's warm enough
Posts: 99
Likes: 0
Received 0 Likes
on
0 Posts
Bl**dy DHE!
I leave the RAF in 8 weeks time and am still owed £1000.00. JPA Helpline says it is an issue for the Housing Exec (or whatever it is called today). They say it is an RAF matter. Local HR too busy with backlog.
I have decided that, on my last day, I am going to take the bosses service Corsa home. I will sell it back to them for £1000.00.
I have decided that, on my last day, I am going to take the bosses service Corsa home. I will sell it back to them for £1000.00.
If so, I had the same sort of problem earlier this year which was resolved eventually after the Chief Clerk started hassling DHE on a regular basis. DHE are the only ones with sufficient system permissions to go in and change the occupation/march out date but its far too much hassle for them to do their job!!! Glad i'm out now and dont have to put up with their shoddy service any more
Last edited by Chainkicker; 4th Oct 2006 at 15:05.
Join Date: May 2006
Location: Portsmouth
Age: 57
Posts: 280
Likes: 0
Received 0 Likes
on
0 Posts
Was this originally about DHE still charging you rent after you had moved out? (cant be bothered to search thru the entire thread).
If so, I had the same sort of problem earlier this year which was resolved eventually after the Chief Clerk started hassling DHE on a regular basis. DHE are the only ones with sufficient system permissions to go in and change the occupation/march out date but its far too much hassle for them to do their job!!! Glad i'm out now and dont have to put up with their shoddy service any more
If so, I had the same sort of problem earlier this year which was resolved eventually after the Chief Clerk started hassling DHE on a regular basis. DHE are the only ones with sufficient system permissions to go in and change the occupation/march out date but its far too much hassle for them to do their job!!! Glad i'm out now and dont have to put up with their shoddy service any more
Job done, all paperwork signed, just a crying shame that I had to pull someone else's rank on this because the Liverpool/Local Office staff were so crap. I have never met an organisation that were able to drop their shoulders and shift blame so quickly and readily. And every letter they sent seemed to have left out the "satisfaction questionnaire" for some strange reason!
Join Date: Sep 2004
Location: Chilling out on the water if it's warm enough
Posts: 99
Likes: 0
Received 0 Likes
on
0 Posts
DHE/MHS are great
DHE/MHS are great. I must admit, at the risk of exposing myself, that facing another frustrating week of not getting the job done for my significant 2*, I phoned the Chief Exec and gave it the "oh, sorry sir, thought I was getting your PS, but as you are on the phone....."
Job done, all paperwork signed, just a crying shame that I had to pull someone else's rank on this because the Liverpool/Local Office staff were so crap. I have never met an organisation that were able to drop their shoulders and shift blame so quickly and readily. And every letter they sent seemed to have left out the "satisfaction questionnaire" for some strange reason!
Job done, all paperwork signed, just a crying shame that I had to pull someone else's rank on this because the Liverpool/Local Office staff were so crap. I have never met an organisation that were able to drop their shoulders and shift blame so quickly and readily. And every letter they sent seemed to have left out the "satisfaction questionnaire" for some strange reason!
) what most impressed me was, after having received the solution that needed to be implemented (must be a first 
) from the JPAC helpdesk, when i explained what needed to be done to the oxygen thief in the DHE office in UXB, ie. march me out of my MQ on 1 Apr on JPA as marching me out under the old system in mid March only accounted for up to 1 Apr, the reply was "But we hav'n't got time to action march outs to JPA because it takes too long to do". I managed to put the phone down without resorting to abuse (something part of me still regrets ) and penned an email to the Stn Cdr which seemed to pay off a couple of weeks later with a full refund
Join Date: Feb 2001
Posts: 122
Likes: 0
Received 0 Likes
on
0 Posts
MHS
Sorry for slight thread creep but today I had cause to ring 'customer complaints' in Liverpool:
4f I'd like to make a complaint
Brendan What is it
4f You have rescheduled my repair work for the 4th time on the evening before after I have made arrangements for someone to be in the house.
Brendan No we haven't
4f Yes you have, you rang me last night
Brendan The computer says we didn't because the parts not in.
4f You rang last week and told me the part is in and booked to come today.
Brendan What is your name
4f (rank) 4f
Brendan So that is Mr 4f
4f No it is (rank) 4f
Brendan I'm sorry Mr 4f but we don't recognise ranks
I could go on but I can feel my BP rising now. Funnily, the contractor arrived today,with the part, because the MHS schedulers had forgotten to tell him that he was being rescheduled.
It is a complete farce and another example of cheap shoody support to the serviceman.
4f I'd like to make a complaint
Brendan What is it
4f You have rescheduled my repair work for the 4th time on the evening before after I have made arrangements for someone to be in the house.
Brendan No we haven't
4f Yes you have, you rang me last night
Brendan The computer says we didn't because the parts not in.
4f You rang last week and told me the part is in and booked to come today.
Brendan What is your name
4f (rank) 4f
Brendan So that is Mr 4f
4f No it is (rank) 4f
Brendan I'm sorry Mr 4f but we don't recognise ranks
I could go on but I can feel my BP rising now. Funnily, the contractor arrived today,with the part, because the MHS schedulers had forgotten to tell him that he was being rescheduled.
It is a complete farce and another example of cheap shoody support to the serviceman.
Join Date: Aug 2006
Location: firmly on dry land
Age: 81
Posts: 1,541
Likes: 0
Received 0 Likes
on
0 Posts
Don't worry about going for the head honcho as long as you are sure of your facts and are polite and constructive.
I had been messed around right royally for over 18 months, first because someone of the requiste rank was not in post, then they needed time to get in post, then the paperwork was lost, then it was paid (only it wasn't) and then it all started again and still nothing happened.
I went direct to a CS * equivalent at STC and got a charming thank you back. Job done.
I had been messed around right royally for over 18 months, first because someone of the requiste rank was not in post, then they needed time to get in post, then the paperwork was lost, then it was paid (only it wasn't) and then it all started again and still nothing happened.
I went direct to a CS * equivalent at STC and got a charming thank you back. Job done.
Join Date: Jun 2006
Location: Lincolnshire
Age: 72
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
Something just got better...
I'm leaving; not before time some would say. But I discovered the easy way out of JPA. Use the manual Form (6 I think) to claim for everything you think you're owed and hand it in marked "retiring". The good folk in HR, as it now is (Dear God!), will process the paperwork with some urgency and you'll get what you're owed, pronto.
The point is that Form 6 is the easiest thing to use I've ever seen...so they do get some things right. Ciao!
The point is that Form 6 is the easiest thing to use I've ever seen...so they do get some things right. Ciao!
I marched out of my MQ end of Aug. Assured that all paperwork would be done and pay adjusted. Latest pay statement says no! Talked to HR(
name) and told to go back to Defence Estates. Did so and they said all paperwork submitted so not their problem. Phoned JPAC today and the idiot did not know the difference between single and married accom. I was told quote: It ain't nuffink to do wiv us'.I leave the RAF in 23 days and am owed hundreds of pounds. What a sh!t way to end 25 years service.
I have just sent the mother of all e-mails to our precious HR personnel and am waiting for a reply. The next b@stard that tells me it is not their problem is going to spend the rest of their life being fed through a F
ing straw.and..........relax......breath in......breath out.......
Join Date: Mar 2005
Location: Falmouth
Posts: 1,651
Likes: 0
Received 0 Likes
on
0 Posts
Being just a newcomer to JPA (We went live 3 weeks ago) I can't seem to find any problems with it. The system works fine, the Help desk are helpful....my only gripe is that the Help desk numbering needs sorting out....
"welcome to JPAC...please dial 1 for the RAF, 2 for the Navy"...
For a start, its the ROYAL Navy and seeing as we are the senior service, shouldn't the RN be Number 1 ?
"welcome to JPAC...please dial 1 for the RAF, 2 for the Navy"...
For a start, its the ROYAL Navy and seeing as we are the senior service, shouldn't the RN be Number 1 ?
Join Date: Jun 2005
Location: UK
Posts: 769
Likes: 0
Received 0 Likes
on
0 Posts
Being just a newcomer to JPA (We went live 3 weeks ago) I can't seem to find any problems with it. The system works fine, the Help desk are helpful....my only gripe is that the Help desk numbering needs sorting out....
"welcome to JPAC...please dial 1 for the RAF, 2 for the Navy"...
For a start, its the ROYAL Navy and seeing as we are the senior service, shouldn't the RN be Number 1 ?
"welcome to JPAC...please dial 1 for the RAF, 2 for the Navy"...
For a start, its the ROYAL Navy and seeing as we are the senior service, shouldn't the RN be Number 1 ?
Join Date: Oct 2006
Location: scotland
Posts: 23
Likes: 0
Received 0 Likes
on
0 Posts
Ha! don't be fooled by JPA going ok for the first few weeks. I was paid correctly for 2 mnths only for the friendly folk in JPAland to decide that this wasn't good enough and why shouldn't I be messed around like the other 99.9% of users. So in month 3 they dropped my pay band and back dated it for 4 months. I have tried phoning every day for the money they owe me which now runs over £1000 as they change my salary on a monthly basis taking more and more cash off of me. The people on the end of the 'helpline' (they should be sued for calling it that for a start) constantly tell me that someone will get back to me in 10 working days and my query is now at the highest level of investigation. No one seems to give a monkeys as they know you can't just pop over to SHQ anymore. I have heard a rumour, don't know how true, that they have quotas to meet for complaints solved so they work through the easiest complaints first in order to meet their productivity quota, leaving those with complicated cases to spend hours on the phone to no avail. Luckily we are both working or the bank manager might not have been too happy!
Join Date: Oct 2000
Location: Up North (for now)
Age: 62
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
Wyler,
I moved out of my MQ about the time JPA went live. Thought I might have the same problem getting the system to stop charging for it. I got the same run-around as to who was responsible for actioning the instruction within JPA to stop the payments. In the end my very helpful mini-Adj discovered that she was able to stop the payment herself. She took my word for it as to the date my occupancy ceased and it was all straight on the next payslip.
I moved out of my MQ about the time JPA went live. Thought I might have the same problem getting the system to stop charging for it. I got the same run-around as to who was responsible for actioning the instruction within JPA to stop the payments. In the end my very helpful mini-Adj discovered that she was able to stop the payment herself. She took my word for it as to the date my occupancy ceased and it was all straight on the next payslip.
Join Date: Aug 2002
Location: Equidistant
Posts: 164
Likes: 0
Received 0 Likes
on
0 Posts
Being just a newcomer to JPA (We went live 3 weeks ago) I can't seem to find any problems with it. The system works fine, the Help desk are helpful....my only gripe is that the Help desk numbering needs sorting out....
"welcome to JPAC...please dial 1 for the RAF, 2 for the Navy"...
For a start, its the ROYAL Navy and seeing as we are the senior service, shouldn't the RN be Number 1 ?
"welcome to JPAC...please dial 1 for the RAF, 2 for the Navy"...
For a start, its the ROYAL Navy and seeing as we are the senior service, shouldn't the RN be Number 1 ?
Oh and you were second arrival on to JPA.. Tissue Princess???
It'll be 'Dial 3 for Trench Foot 'next...TSK TSK!!!
'J' Bloke!!
Join Date: Jan 2003
Location: England
Posts: 339
Likes: 0
Received 0 Likes
on
0 Posts
VVHA
I presume, then, that you are speaking as an RN HR administrator, since I understand your self-service users get cast adrift next week.
Don't be fooled too much just yet. Having had 6 months to experience the RAF's teething problems, and the opportunity to release Version 2 of the software to cooincide with RN rollout, we should expect the RN's experience to be a little less fraught than ours was. However, are all the problems solved? I wouldn't bet on it just yet. I hear some of your personnel have been given a zero leave balance because of problems with transfer of data from the legacy systems - manual override now necessary. And you haven't seen a pay run or tried to make an expenses claim yet!
Good luck!
Ginseng
Don't be fooled too much just yet. Having had 6 months to experience the RAF's teething problems, and the opportunity to release Version 2 of the software to cooincide with RN rollout, we should expect the RN's experience to be a little less fraught than ours was. However, are all the problems solved? I wouldn't bet on it just yet. I hear some of your personnel have been given a zero leave balance because of problems with transfer of data from the legacy systems - manual override now necessary. And you haven't seen a pay run or tried to make an expenses claim yet!
Good luck!
Ginseng
Join Date: Mar 2005
Location: On the outside looking in
Posts: 542
Likes: 0
Received 0 Likes
on
0 Posts
Vec, maybe you need to get through to this helpline:
http://scottrope.typepad.com/scott_r...ing_machi.html
sw
http://scottrope.typepad.com/scott_r...ing_machi.html
sw