RAF JPA Rollout
Join Date: Jul 2006
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Response Requested
My MP has now written to me to ask for my response to the answers. I am obviously not personally affected by this system, but if anyone can send me contradictory information to that supplied by Derek Twigg, I will pass it on for follow up.
Please PM me with any info. I will not pass on any names etc.
Miles 'n More.
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My extra payment isn't the op bonus, it is aparently reserve band flying pay. So 1st Dec £300 odd extra and now on my december pay chit i have reserve band flying pay and its back dated about 4 months, so an extra £2300 gross. However the problem is that im on PAS so at some point they will want it back. No doubt there will be cock ups when they do take it back, just what you need when going off on det.
JPAC say contact HR admin, who it has nothing to do with now, so more time spent on the phone and doing an I-support thingy.
Im sure im not the only one this is happening to, so i put it down to the incompetence of JPA.
So far accurate pay for 2 months out of 8 since its introduction, and im sure there are people far worse off than me.
How long do we have to suffer with this system!!!
JPAC say contact HR admin, who it has nothing to do with now, so more time spent on the phone and doing an I-support thingy.
Im sure im not the only one this is happening to, so i put it down to the incompetence of JPA.
So far accurate pay for 2 months out of 8 since its introduction, and im sure there are people far worse off than me.
How long do we have to suffer with this system!!!
Join Date: Jul 2005
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JPA Pension?
Has anyone out there left the mob since JPA and successfully received their gratuity and pension?
I leave next month and am mildly interested in whether I'll get mine. I've filled the forms in but PSF can't confirm they've been received or processed - "that's JPAC now". JPAC, of course, are clueless as "that's Gosport's responsibility". Obviously, you can't actually talk to Gosport, you go through JPAC. JPAC's advice? "Call us if it doesn't arrive".
Some reassurance would be good as the Christmas VISA bill looks like it could eat the gratuity for breakfast!
I leave next month and am mildly interested in whether I'll get mine. I've filled the forms in but PSF can't confirm they've been received or processed - "that's JPAC now". JPAC, of course, are clueless as "that's Gosport's responsibility". Obviously, you can't actually talk to Gosport, you go through JPAC. JPAC's advice? "Call us if it doesn't arrive".
Some reassurance would be good as the Christmas VISA bill looks like it could eat the gratuity for breakfast!
Join Date: Dec 2006
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I have, and as I said in another thread, gratuity received in 8 working days from last day. I asked the same question of JPAC/pensions and received the we neither confirm nor deny receiving your AFPAA1. Frustrating bearing in mind it would have been just as easy to say, yeah we got the form!! As timely receipt of gratuity and pension (whether you have or have not got a job) is one of the most important things on leaving the service, some acknowledgement is in my view essential. So those of you monitoring this thread - please consider doing something about it.
Ed
Ed
Join Date: May 2006
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I have, and as I said in another thread, gratuity received in 8 working days from last day. I asked the same question of JPAC/pensions and received the we neither confirm nor deny receiving your AFPAA1. Frustrating bearing in mind it would have been just as easy to say, yeah we got the form!! As timely receipt of gratuity and pension (whether you have or have not got a job) is one of the most important things on leaving the service, some acknowledgement is in my view essential. So those of you monitoring this thread - please consider doing something about it.
Ed
Ed
I also got through to the compliant human (Steven Harvey) on the JPAC yesterday who actually took my details and gave me a Query Reference, better than the stupid tart (Heidi) who I am sure I was keeping awake, or stopping her from filing her nails. I know it's Christmas, but my Christmas spirit was ebbing fast enough such that if we were not fog bound at Gatwick I would have been tempted to get a flight to Glasgow to give her some customer face-to-face time....
Join Date: Dec 2006
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Hi PS
Got my P45 through the post to home a couple of days after BACS payment. The payslip was forwarded from my old work address about a week later that explained how the final payment was made up. It included the 2 days pay and regularising tax credit for the 2 days I 'worked in October'. I have had 2 further payslips since - the last telling me I did not get paid in November. Payslips are still coming from my old work address - this is obviously a common glitch in the system, why does JPA not recognise that when you have left or are about to leave, payslips should go to your home.
As for Pension. You will get a statement from Paymaster saying what you will get net of TAX. I had to e-mail them for mine and subsequently discovered that they had been sending paperwork to the wrong address ie my old work address (this time the Central Registry did not know who I was and returned paperwork). Paymaster have a strange practice of paying you at some arbitrary time of the month - after which this becomes your monthly pay day. I left on the 2rd of the month but get paid a pension on the 23rd? Other mates have similarly arbitrary payment dates.
PM me if you want any more details.
Ed
Got my P45 through the post to home a couple of days after BACS payment. The payslip was forwarded from my old work address about a week later that explained how the final payment was made up. It included the 2 days pay and regularising tax credit for the 2 days I 'worked in October'. I have had 2 further payslips since - the last telling me I did not get paid in November. Payslips are still coming from my old work address - this is obviously a common glitch in the system, why does JPA not recognise that when you have left or are about to leave, payslips should go to your home.
As for Pension. You will get a statement from Paymaster saying what you will get net of TAX. I had to e-mail them for mine and subsequently discovered that they had been sending paperwork to the wrong address ie my old work address (this time the Central Registry did not know who I was and returned paperwork). Paymaster have a strange practice of paying you at some arbitrary time of the month - after which this becomes your monthly pay day. I left on the 2rd of the month but get paid a pension on the 23rd? Other mates have similarly arbitrary payment dates.
PM me if you want any more details.
Ed
Join Date: Jun 2005
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EDS Makes Huge Profits!
Government Pays Double for Consultants
It looks like EDS are making a real killing from their government contracts!
Now, I wonder which other department pays through the nose?
I wonder what their profit margin is for JPA?
It looks like EDS are making a real killing from their government contracts!
Government consultants are making profits margins double those made in typical private sector contracts, according to internal documents seen by The Sunday Telegraph.
They show that EDS, a US technology company that is one of the largest government IT providers, has made operating profits of £767m on £2.6bn worth of work with the Department of Work & Pensions since 2003 – an average profit margin of around 29 per cent.
They show that EDS, a US technology company that is one of the largest government IT providers, has made operating profits of £767m on £2.6bn worth of work with the Department of Work & Pensions since 2003 – an average profit margin of around 29 per cent.
Over the past four years EDS has been paid nearly £809m by the MoD for the department's central IT system. The company reports that the contract has netted it profits of £291m – at an average profit margin of more than 18 per cent since 2003.
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Government Pays Double for Consultants
It looks like EDS are making a real killing from their government contracts!
Now, I wonder which other department pays through the nose?
I wonder what their profit margin is for JPA?
It looks like EDS are making a real killing from their government contracts!
Now, I wonder which other department pays through the nose?
I wonder what their profit margin is for JPA?
Helps if you know some friendly journos who can also ask pertinent questions at the right times!
When EDS took over in Centurion, there was a guy who researched them, and came to their first "hello" meeting. He asked lots of awkward questions about redundancies, terms and conditions, etc. His boss was asked to make sure that he was out on a visit on the date of the next meeting. The guy wrote down everything that he thought would happen if EDS took over, and got it all right, even including the closing of the bar. He left the MOD and refused to transfer to EDS. He now has a much better, and more secure job, elsewhere.
Join Date: Mar 2005
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Yes it is.... I shall be turned to on 31st Dec and so it will be a normal working day for me and for thousands of others
Join Date: Dec 2006
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JPAC
What you must remember also is that at anytime there may be a senior officer listening into your call. (4* officers have been known to sit and listen.) 
Personally, I am impressed with the level of service that the JPAC offer.
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Having been directed to this rumour network, I find all your comments regarding the JPAC and its staff baffling. I worked there for four weeks during RN roll-out and found that Heidi was one of the more knowledgeable members of the team. What I also found quite incredible is that servicemen/women are extremely rude to the operators who answer your queries. The whole attitude seemed to change when a Service HR adminstrator got on the phone. Could this be the attitude you all use when dealing with call centres who phone up trying to sell you double glazing just as you are sitting down for your dinner. What you must remember also is that at anytime there may be a senior officer listening into your call. (4* officers have been known to sit and listen.) Personally, I am impressed with the level of service that the JPAC offer.
What you must remember also is that at anytime there may be a senior officer listening into your call. (4* officers have been known to sit and listen.) Personally, I am impressed with the level of service that the JPAC offer.Perhaps its because the service operators have more of a can-do attitude as opposed to "I cannot answer your question so I will palm you off to unit HR" exhibited by many JPAC operators I spoke to... Although I would never be rude, and cannot condone personal attacks on individuals from an anonymous web forum I Simply refused to be bare-faced lied to and expect to take JPACs crap bendt over a barrel, to wait a further week before they bother to return my calls. Just because I am service personnel does not mean I should expect anything less than 100% for matters regarding my pay, conditions and leave, whilst the service expect me to spend most of the year in the sandy place.
You may be impressed, I certainly have not been so far by this frankly atrocious system which was, lets face it, forced upon us way before it was ready.
It took 6 months, over two dozen phone calls, 2 formal letters of complaint and initiating redress prior to my issues getting resolved, over a matter that, prior to JPA, would have required a simple visit to Handbrake house to resolve.
Oh, and they up top in the ivory towers are currently wondering why we are all leaving in droves....
Last edited by mbga9pgf; 27th Dec 2006 at 14:50.
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Having been directed to this rumour network, I find all your comments regarding the JPAC and its staff baffling. I worked there for four weeks during RN roll-out and found that Heidi was one of the more knowledgeable members of the team. What I also found quite incredible is that servicemen/women are extremely rude to the operators who answer your queries. The whole attitude seemed to change when a Service HR adminstrator got on the phone. Could this be the attitude you all use when dealing with call centres who phone up trying to sell you double glazing just as you are sitting down for your dinner. What you must remember also is that at anytime there may be a senior officer listening into your call. (4* officers have been known to sit and listen.) Personally, I am impressed with the level of service that the JPAC offer.
What you must remember also is that at anytime there may be a senior officer listening into your call. (4* officers have been known to sit and listen.) Personally, I am impressed with the level of service that the JPAC offer.If they want, they can pull the tape of my conversation, and they will hear that she was worse than useless. In addition, I have found that the JPAC staff openly lie. Having been told that things are not being done to the timeline, my stuff all came through on time, and my P45 came through months earlier than expected. I know, it's a bonus that I shouldn't be moaning about, but it's only because I have the requisite "HR" background that I was fortunate enough to know who to call, how to phrase the questions, and the avenues open to me in the event of a JPA cock up. I pity those who don't know where to go when their payments are not made on time, or their documentation goes astray. I have managed to get one Pay Statement sent to my home address, the rest have been sent to Whale Island and Victory Building! I also knew which legal threats to make, and how to make them. 22 years, leaving as a POWriter helps no end when the bull**** starts flying! I also worked on PAS (and the PRP debacle), so I understand perfectly well how the projects hold together, and the shortcuts that are made. JPAC had a help reference number, with my mobile and home number on, and have not even managed to call back. Heidi didn't even bother logging a call. That puts her on the same playing ground as "Hello, this is Everest Double Glazing" as far as I am concerned.
Servicepeople going outside are clearly entitled to "get stroppy" when the help desk staff are unable to access records that are on their system (I know, I've seen the receipt notes and printouts for the data transaction forwarding my details), and also to be told that nothing is being paid "because you have been paid already" is rude, incompetent, and something that we would not have to put up with outside of wearing a uniform. Which is now something I no longer have to put up with, and the relevant departments will be receiving letters accordingly.
I don't particularly care how competent Heidi was during the 4 week rollout - competence is a system which pays people the right amount, at the right time. JPA is clearly somewhere outside that description, unless you prefix it with "partially".
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I don't particularly care how competent Heidi was during the 4 week rollout - competence is a system which pays people the right amount, at the right time. JPA is clearly somewhere outside that description, unless you prefix it with "partially".
Well said that man, if it was up to me I would sack the JPA board!!!
Well said that man, if it was up to me I would sack the JPA board!!!
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Join Date: May 2006
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Let's face it, it won't be any of the "IT experts" on the JPA team. They can barely find the "I/O" switch on the front of their DII machines without a feasibility study, 25 consultants and a JNCO to actually push the damn thing in for them.