MHS
Sorry for slight thread creep but today I had cause to ring 'customer complaints' in Liverpool:
4f I'd like to make a complaint
Brendan What is it
4f You have rescheduled my repair work for the 4th time on the evening before after I have made arrangements for someone to be in the house.
Brendan No we haven't
4f Yes you have, you rang me last night
Brendan The computer says we didn't because the parts not in.
4f You rang last week and told me the part is in and booked to come today.
Brendan What is your name
4f (rank) 4f
Brendan So that is Mr 4f
4f No it is (rank) 4f
Brendan I'm sorry Mr 4f but we don't recognise ranks
I could go on but I can feel my BP rising now. Funnily, the contractor arrived today,with the part, because the MHS schedulers had forgotten to tell him that he was being rescheduled.
It is a complete farce and another example of cheap shoody support to the serviceman.