1,750 jobs to go at Qantas
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Twiggs Qantas Contempt
My posts are appropriate for this thread since the jobs that will go will have a decided impact on the level of service your Airline offers me as a customer
Basically telling me to "piss off" to another thread is exactly why the Qantas customer base is declining.
You are an employee. I am a customer.Your attitude is deplorable.
Customers are the reason you have a job.The reason your company exists.
No customers. No job for Twiggs.A fact you have failed to grasp
Basically telling me to "piss off" to another thread is exactly why the Qantas customer base is declining.
You are an employee. I am a customer.Your attitude is deplorable.
Customers are the reason you have a job.The reason your company exists.
No customers. No job for Twiggs.A fact you have failed to grasp
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I totally agree, and twiggs is but one of hundreds of crew with that sort of attitude.
Well It's not that hard to imagine, as you say coronet, the Qantas image has been in decline for years now and hiring /promoting people with no merits and pseudo-nepotism in hiring practices and a majority of non tertiary qualified 'managers' absolutely made this company the sorry state it is now.
but not to worry, the CEO had proclaimed there's still 3 billion dollars in hard cold cash and it is this leverage that staff are arrogant and show contempt with no respect towards each other and customers.
Well It's not that hard to imagine, as you say coronet, the Qantas image has been in decline for years now and hiring /promoting people with no merits and pseudo-nepotism in hiring practices and a majority of non tertiary qualified 'managers' absolutely made this company the sorry state it is now.
but not to worry, the CEO had proclaimed there's still 3 billion dollars in hard cold cash and it is this leverage that staff are arrogant and show contempt with no respect towards each other and customers.
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coronet.
Unfortunately Qantas CC have an appalling attitude of we're the best, the whole world owes us a living, etc etc. And this reflects in the poor quality of service that you and alot of customers experience.
The one saving grace is that new, young, fresh QCCA crew are about and hopefully they won't be contaminated by the current CC in hating the world.
We need CC who want to serve the customer, and not see the job as a free ticket to their next shopping adventure.
Unfortunately Qantas CC have an appalling attitude of we're the best, the whole world owes us a living, etc etc. And this reflects in the poor quality of service that you and alot of customers experience.
The one saving grace is that new, young, fresh QCCA crew are about and hopefully they won't be contaminated by the current CC in hating the world.
We need CC who want to serve the customer, and not see the job as a free ticket to their next shopping adventure.
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Unfortunately funbags has a pathological hatred of qantas cabin crew.
This manifests itself in a rather pathetic and uncontrollable impulse to post negatively about us at every opportunity. A quick view of his previous posts will confirm this.
Of course I don't know funbags personally or professionally but in the course of my duties I do meet his bitter, twisted and dysfunctional type from time to time.
Thankfully the vast majority of QF pilots are normal.
This manifests itself in a rather pathetic and uncontrollable impulse to post negatively about us at every opportunity. A quick view of his previous posts will confirm this.
Of course I don't know funbags personally or professionally but in the course of my duties I do meet his bitter, twisted and dysfunctional type from time to time.
Thankfully the vast majority of QF pilots are normal.
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It's funny when you guys address my posts, you always address me and not the content!
Funny thing is you can't dispute that your service isn't very flash for a premium airline, you screwed your own QCCA crew over in the last EBA, and alot of CC do see the job as not providing a service to the customer but a ticket around the world!
Funny thing is you can't dispute that your service isn't very flash for a premium airline, you screwed your own QCCA crew over in the last EBA, and alot of CC do see the job as not providing a service to the customer but a ticket around the world!
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ditch.
See what I mean!! You can't deny my posts cause you know they're true, just keep bagging me instead. It's all very amusing. One day the QCCA crew will be the majority and the LHCC empire will be no more, then lets watch the amount of pprune threads explode.
The truth hurts hey!
I'm off, bye!
See what I mean!! You can't deny my posts cause you know they're true, just keep bagging me instead. It's all very amusing. One day the QCCA crew will be the majority and the LHCC empire will be no more, then lets watch the amount of pprune threads explode.
The truth hurts hey!
I'm off, bye!
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funbags,
a quick perusal of your posting history shows that on just the first page alone you have made 15 negative posts or attacks against QF cabin crew.
I couldn't be bothered to look back any further but I'm sure the trend continues.
Honestly.
Do you think you are normal?
a quick perusal of your posting history shows that on just the first page alone you have made 15 negative posts or attacks against QF cabin crew.
I couldn't be bothered to look back any further but I'm sure the trend continues.
Honestly.
Do you think you are normal?
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Customer Expectations:Bo777
First a clarification.
I said I spoke to other busines people."Some" in Qantas lounges.
The only time I use Qantas is when I travel to America.There is not a great deal of choice.
How many times does a person need to travel with Qantas before they become a "customer'?
Now,Expectations.
1.An ontime departure within at least 20 minutes of the schedule
2.An inflight entertainment system that works 100% of the time.
3.To have my preferred seating request accommodated.Not just be told I cant have it without alternatives being offered
4.If I am travelling in Y/C not to have to sit for over an hour with my tray in front of me.
5.If I contact Qantas Customer Service in Australia regarding a service failure that I am treated as a customer not an annoyance.I also expect some follow up response.In this Qantas is worse than Telstra.
6.Admit that service failure occurred and fix it
7.Not to be told no that something is not available or has run out.Tomato juice for example between Sydney and Los Angeles has been unavailable twice in the last two trips(In Business Class).That was two hours out of Sydney.
Dont put your frontline personnel in a position where they have to say no regarding fundamentals
That should suffice for a while
Just so you dont think I am entirely anti Qantas
I have found the Cabin Crew on Los Angeles flights are superior in professionalism and far more engaging than those on London flights.
Is Twiggs really a Qantas employee?
Surely not.
If so it would appear that the employment/interview process at Qantas is flawed
Thats enough from me for one day
I said I spoke to other busines people."Some" in Qantas lounges.
The only time I use Qantas is when I travel to America.There is not a great deal of choice.
How many times does a person need to travel with Qantas before they become a "customer'?
Now,Expectations.
1.An ontime departure within at least 20 minutes of the schedule
2.An inflight entertainment system that works 100% of the time.
3.To have my preferred seating request accommodated.Not just be told I cant have it without alternatives being offered
4.If I am travelling in Y/C not to have to sit for over an hour with my tray in front of me.
5.If I contact Qantas Customer Service in Australia regarding a service failure that I am treated as a customer not an annoyance.I also expect some follow up response.In this Qantas is worse than Telstra.
6.Admit that service failure occurred and fix it
7.Not to be told no that something is not available or has run out.Tomato juice for example between Sydney and Los Angeles has been unavailable twice in the last two trips(In Business Class).That was two hours out of Sydney.
Dont put your frontline personnel in a position where they have to say no regarding fundamentals
That should suffice for a while
Just so you dont think I am entirely anti Qantas
I have found the Cabin Crew on Los Angeles flights are superior in professionalism and far more engaging than those on London flights.
Is Twiggs really a Qantas employee?
Surely not.
If so it would appear that the employment/interview process at Qantas is flawed
Thats enough from me for one day
Last edited by coronet.blue; 31st May 2009 at 10:04.
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coronet that sounds very reasonable, your expectations is a normal expectations, it is not asking for the moon.
Shocking as it may seemed, we cannot even deliver normal expectation.
Los Angeles crew are superior? These are the crews that practically write their own rosters no wonder they are a happy engaging bunch.
Shocking as it may seemed, we cannot even deliver normal expectation.
Los Angeles crew are superior? These are the crews that practically write their own rosters no wonder they are a happy engaging bunch.
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Love that Airline Qantas...not
Guys, your premium airline in now currently being crewded on some flights by cabin crew who are on the dole plus crewing when they can get work.
This would be embarrasing for who? Qantas or, the poor sod being placed in that siuation.
Casuals where and have not always been in a "this is what your contract is" situation.
The carrot has been dangled many a time and conditions have been imposed on this work force who are by nature of the type of employment held in fear to comply.
This would be embarrasing for who? Qantas or, the poor sod being placed in that siuation.
Casuals where and have not always been in a "this is what your contract is" situation.
The carrot has been dangled many a time and conditions have been imposed on this work force who are by nature of the type of employment held in fear to comply.
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I do agree that there is no way we should be losing ANY frontline airport staff.
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Coronet.blue, now I understand why you are so anti-QF (and anti me).
You used to be QF crew.
This Gem of a post is from 23 Dec 2007 in the "QF Longhaul Cabin Crew EBA8 pt 2." thread.
You used to be QF crew.
This Gem of a post is from 23 Dec 2007 in the "QF Longhaul Cabin Crew EBA8 pt 2." thread.
What A Great Year
Six months I was ready to leave flying and Australia.Howard had divided Australia and the domestics had put us behond the 8 Ball.
Six months later Howard is gone from government and politics and Longhaul is back in the ballgame thanks to this EBA
Yahoo Mama! the world has returned to (almost)normal
Thank you Eminems (Mike Mijatov and Maxine McKew)
Six months I was ready to leave flying and Australia.Howard had divided Australia and the domestics had put us behond the 8 Ball.
Six months later Howard is gone from government and politics and Longhaul is back in the ballgame thanks to this EBA
Yahoo Mama! the world has returned to (almost)normal
Thank you Eminems (Mike Mijatov and Maxine McKew)
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whether a person used to work for qantas as a meal server or windows cleaner makes no difference in discussions on this forum.
If someone used to work with Qantas and now is a customer, than they should be treated no difference from other customers
or did your team manager teach you to treat some customers better than others?
If that is so, there is a legitimate discrimination case to follow up in the courts.
It really does not matter and totally irrelevant whether a forum member here used to be an employee or not.
And with this latest round of sackings, you and many others could also be looking at no longer being an employee, but that does not mean your opinion or views no longer matters.
There is a genuine cause for concern in terms of the Qantas image becoming cheap and nasty. More concerning is team managers running our lives and treating us with contempt: 40 questions after an illness, rewarding dobbers with latte and chocolate brownies, covering identity of dobbers, takes pleasure in issuing clause 11, listens to gossips and not getting the truths, making biased promotion decisions, lack of experience in aviation, lack of formal qualifications in any discipline, have yet to make any crew successful in terms of crossing over to other divisions of the company like marketing etc., paid too much for delivering crap services.
If someone used to work with Qantas and now is a customer, than they should be treated no difference from other customers
or did your team manager teach you to treat some customers better than others?
If that is so, there is a legitimate discrimination case to follow up in the courts.
It really does not matter and totally irrelevant whether a forum member here used to be an employee or not.
And with this latest round of sackings, you and many others could also be looking at no longer being an employee, but that does not mean your opinion or views no longer matters.
There is a genuine cause for concern in terms of the Qantas image becoming cheap and nasty. More concerning is team managers running our lives and treating us with contempt: 40 questions after an illness, rewarding dobbers with latte and chocolate brownies, covering identity of dobbers, takes pleasure in issuing clause 11, listens to gossips and not getting the truths, making biased promotion decisions, lack of experience in aviation, lack of formal qualifications in any discipline, have yet to make any crew successful in terms of crossing over to other divisions of the company like marketing etc., paid too much for delivering crap services.
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Life after Qantas
Yes I have left and moved on.
There is life after Qantas.
I am able to view the circumstances from both sides.
I can also see since my departure that the situation has deteriorated thus validating my reasons for leaving.
If I was concerned about that post I would have deleted it.I am not was not concerned.
As a customer my concerns/comments are still valid .It is the arrogance of individuals like Twiggs that caused me to reconsider my future.Ironically Twiggs did me a favour.
I am no longer part of the toxic culture but rather now a victim of it.
Unfortunately my complaints as a customer hold about as much weight as they did when I flew.That is:none.
Twiggs you are not part of the problem..you are the problem
There is life after Qantas.
I am able to view the circumstances from both sides.
I can also see since my departure that the situation has deteriorated thus validating my reasons for leaving.
If I was concerned about that post I would have deleted it.I am not was not concerned.
As a customer my concerns/comments are still valid .It is the arrogance of individuals like Twiggs that caused me to reconsider my future.Ironically Twiggs did me a favour.
I am no longer part of the toxic culture but rather now a victim of it.
Unfortunately my complaints as a customer hold about as much weight as they did when I flew.That is:none.
Twiggs you are not part of the problem..you are the problem
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Twiggs Employment History
C Blues previous employment as CC does not invalidate his observations or complaints.But rather his previous role adds credence to them.
This thread is about people losing their jobs.The wrong people.The soft targets.The frontline staff going from areas that can ill afford their loss.
There is one manager for every 45 employees at Qantas.That should tell you that we are over managed and micromanaged.All initiative has been stifled.All voices of dissent silenced.Management by fear and intimidation.The toxic culture survives.Coronet Blue is one of the lucky ones.The rest of us stay and endure the maliciousness of individuals like Twiggs.
Makes you wonder what Twiggsy did before Qantas.Probably a nothing a nobody who in her spare time picked the fly **** out of pepper.Now that requires a rare skill set
This thread is about people losing their jobs.The wrong people.The soft targets.The frontline staff going from areas that can ill afford their loss.
There is one manager for every 45 employees at Qantas.That should tell you that we are over managed and micromanaged.All initiative has been stifled.All voices of dissent silenced.Management by fear and intimidation.The toxic culture survives.Coronet Blue is one of the lucky ones.The rest of us stay and endure the maliciousness of individuals like Twiggs.
Makes you wonder what Twiggsy did before Qantas.Probably a nothing a nobody who in her spare time picked the fly **** out of pepper.Now that requires a rare skill set
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Twiggs Butts In
You dealt yourself into the discussion.CB merely responded.Now he is anti you.
Talk about self absorbed paranoia.
Wherever the service desk girls are I hope that they are well and happy.
We miss you ladies.The place will be stuffed without you.
Talk about self absorbed paranoia.
Wherever the service desk girls are I hope that they are well and happy.
We miss you ladies.The place will be stuffed without you.
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AN, the issue is, we were short crewed on the ground before this latest round of cuts and losses of flying. Anyone sitting in an airport lounge can see that. Not even in peak times either!
So sure, there may be a downturn in flying, but that shouldn't automatically mean laying off airport staff. QF should keep them, thus enjoying the same service levels mentioned earlier of EK/SQ etc. Many times passengers have said, that things happen more quickly down the back of an SQ A330 than a QF one. I apologise because we are doing the best we can back there, but I also let them know that those airlines run with 1 or more extra crew down there, hence the differennce, and if they would write in and let Qantas know they are not happy maybe we can get something done. Wishful thinking I suppose but you've got to try!
So sure, there may be a downturn in flying, but that shouldn't automatically mean laying off airport staff. QF should keep them, thus enjoying the same service levels mentioned earlier of EK/SQ etc. Many times passengers have said, that things happen more quickly down the back of an SQ A330 than a QF one. I apologise because we are doing the best we can back there, but I also let them know that those airlines run with 1 or more extra crew down there, hence the differennce, and if they would write in and let Qantas know they are not happy maybe we can get something done. Wishful thinking I suppose but you've got to try!
