AN, the issue is, we were short crewed on the ground before this latest round of cuts and losses of flying. Anyone sitting in an airport lounge can see that. Not even in peak times either!
So sure, there may be a downturn in flying, but that shouldn't automatically mean laying off airport staff. QF should keep them, thus enjoying the same service levels mentioned earlier of EK/SQ etc. Many times passengers have said, that things happen more quickly down the back of an SQ A330 than a QF one. I apologise because we are doing the best we can back there, but I also let them know that those airlines run with 1 or more extra crew down there, hence the differennce, and if they would write in and let Qantas know they are not happy maybe we can get something done. Wishful thinking I suppose but you've got to try!