I totally agree, and twiggs is but one of hundreds of crew with that sort of attitude.
Well It's not that hard to imagine, as you say coronet, the Qantas image has been in decline for years now and hiring /promoting people with no merits and pseudo-nepotism in hiring practices and a majority of non tertiary qualified 'managers' absolutely made this company the sorry state it is now.
but not to worry, the CEO had proclaimed there's still 3 billion dollars in hard cold cash and it is this leverage that staff are arrogant and show contempt with no respect towards each other and customers.