coronet.
Unfortunately Qantas CC have an appalling attitude of we're the best, the whole world owes us a living, etc etc. And this reflects in the poor quality of service that you and alot of customers experience.
The one saving grace is that new, young, fresh QCCA crew are about and hopefully they won't be contaminated by the current CC in hating the world.
We need CC who want to serve the customer, and not see the job as a free ticket to their next shopping adventure.