1,750 jobs to go at Qantas
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Guard is Anti Cabin crew ignore his posts!
Anyway how do you know Ochre is CC, just because someone posts on CC threads does not mean they are CC, just look at funbags It has nothing better to do than post on CC threads as the pilots wont listen to it!
Anyway lets move on! I am quite interested what has happened to our Airport staff and the changes that have occurred in our OPS (scheduling) department.
Anyone got any news
Anyway how do you know Ochre is CC, just because someone posts on CC threads does not mean they are CC, just look at funbags It has nothing better to do than post on CC threads as the pilots wont listen to it!
Anyway lets move on! I am quite interested what has happened to our Airport staff and the changes that have occurred in our OPS (scheduling) department.
Anyone got any news
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RE: Swine Flu
Useful facts:
Falling coconuts kill 150 people
Lightning kills 10,000 people
Snake bites kill 100,000 people
Women who die in child birth 500,000
Car accidents kill over 1.2 million people
The Common Flu 250,000-500,000 people
Swine Flu 110 people in 3 months so maybe 440 people
(yearly worldwide estimations)
Heads Down (aka Henny Penny)
Useful facts:
Falling coconuts kill 150 people
Lightning kills 10,000 people
Snake bites kill 100,000 people
Women who die in child birth 500,000
Car accidents kill over 1.2 million people
The Common Flu 250,000-500,000 people
Swine Flu 110 people in 3 months so maybe 440 people
(yearly worldwide estimations)
Heads Down (aka Henny Penny)
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I'm far from anti cabin crew. I have a lot of respect for the many many good ones.
I'm just anti dead beat cabin crew who post ( infect ) these forums with their hate the world anti-Qantas crap! Probably talking about less than 0.01 %
GUARD
I'm just anti dead beat cabin crew who post ( infect ) these forums with their hate the world anti-Qantas crap! Probably talking about less than 0.01 %
GUARD
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Anyway lets move on! I am quite interested what has happened to our Airport staff and the changes that have occurred in our OPS (scheduling) department.
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Soft Targets
In areas where the company needs to increase personnel they are reducing personnel.
To provide a premium level of service you require an adequate level of frontline staff.
Management have little to do with customers.The management role is largely administrative.Cull management not frontline
There is a cost associated with being a premium legacy carrier.Qantas is not prepared to meet that cost.
Lets forget the smoke and mirrors .Qantas is a self proclaimed premium airline.The product is not that of a premium carrier.The Qantas experience is not premium.Old aircraft.Insufficient personnel.Innumerable service failures.A schedule that is a farce
They are kidding themselves.
The difference between Qantas mainline and an LCC is the width of a bees dick.
In fact the LCC Jetstar has better equipment(aircraft)and at least is honest about what it is
To provide a premium level of service you require an adequate level of frontline staff.
Management have little to do with customers.The management role is largely administrative.Cull management not frontline
There is a cost associated with being a premium legacy carrier.Qantas is not prepared to meet that cost.
Lets forget the smoke and mirrors .Qantas is a self proclaimed premium airline.The product is not that of a premium carrier.The Qantas experience is not premium.Old aircraft.Insufficient personnel.Innumerable service failures.A schedule that is a farce
They are kidding themselves.
The difference between Qantas mainline and an LCC is the width of a bees dick.
In fact the LCC Jetstar has better equipment(aircraft)and at least is honest about what it is
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Lets forget the smoke and mirrors .Qantas is a self proclaimed premium airline.The product is not that of a premium carrier.The Qantas experience is not premium.Old aircraft.Insufficient personnel.Innumerable service failures.A schedule that is a farce
They are kidding themselves.
The difference between Qantas mainline and a LCC is the width of a bees dick.
In fact the LCC Jetstar has better equipment(aircraft)and at least is honest about what it is
They are kidding themselves.
The difference between Qantas mainline and a LCC is the width of a bees dick.
In fact the LCC Jetstar has better equipment(aircraft)and at least is honest about what it is
You have obviously never experienced other full service carriers, or any LCC to know the difference.
No, we are not the best, but we are a long way from the worst.
This is not the topic though and I hope we don't see too may front line redundancies in any department over the coming weeks.
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I totally agree coronet, I often say Qantas offers nothing but a cheap cheap lousy service.
BTW they have never once scub their toilets on all their air crafts, imagine the bacteria in those toilets, how many bums have sat on those toilet seats, nope, they never give their toilets a good scrub down or sanitise it, only air freshener.
Not once have they shampoo their carpet in 12 months. So things like spilled foods, vomits etc all just covered with air fresheners and deemed ok to carry customers.
premium airlines my foot.
totally my foot.
that 1 million dollars could be used to really clean all the aircrafts every 3 months, a really good cleaning, not just sweep sweep vacuum and air freshener. But instead spent on customer service training that no one listens nor cares.
Qantas does not have one single premium thing to offer customer whatsoever, everything is cheap and nasty.
self-proclaimed premium airlines will surely meet their fate in the end.
BTW they have never once scub their toilets on all their air crafts, imagine the bacteria in those toilets, how many bums have sat on those toilet seats, nope, they never give their toilets a good scrub down or sanitise it, only air freshener.
Not once have they shampoo their carpet in 12 months. So things like spilled foods, vomits etc all just covered with air fresheners and deemed ok to carry customers.
premium airlines my foot.
totally my foot.
that 1 million dollars could be used to really clean all the aircrafts every 3 months, a really good cleaning, not just sweep sweep vacuum and air freshener. But instead spent on customer service training that no one listens nor cares.
Qantas does not have one single premium thing to offer customer whatsoever, everything is cheap and nasty.
self-proclaimed premium airlines will surely meet their fate in the end.
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While I agree the cleaning on occasion could be better, do you think Virgin or Jetstar do it any better? Their crew clean the a/c for godsake, on a 20min turnaround! What do you reckon they do? Oh wait, spray spray, air freshener, wipe wipe the seat with a a paper towel... same as everyone else. I think it's something that happens everywhere mate.
I do agree that there is no way we should be losing ANY frontline airport staff. There are not enough as it is! 2 people call in sick on the desks in Sydney, chaos! Arrive in Perth at a peak time, sorry there is no one to operate the aerobridge because we are short. 20min wait on the tarmac thanks.
WHAT ARE THEY DOING????? How about instead of making people redundant, they redeploy them (temporarily) into airport services roles. The ones who really want to be here will deal with it. The ones who aren't cut out for 'real work' will leave.
I do agree that there is no way we should be losing ANY frontline airport staff. There are not enough as it is! 2 people call in sick on the desks in Sydney, chaos! Arrive in Perth at a peak time, sorry there is no one to operate the aerobridge because we are short. 20min wait on the tarmac thanks.
WHAT ARE THEY DOING????? How about instead of making people redundant, they redeploy them (temporarily) into airport services roles. The ones who really want to be here will deal with it. The ones who aren't cut out for 'real work' will leave.
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Boomerang
the difference is, Virgin and jetstar never ever market themselves as a self proclaimed "premium airlines"
But Qantas consistently proclaimed it is a "premium" airlines that only compares itself with Singapore and Emirates etc.
What a laughing stock if this is what a premium airlines is then I think Qantas management need to put their head up high and see how far the bar is up there.
Low standards is something that Qantas preach and it is evidenced everywhere you see when you step on to their aircraft, dirty, old, seats that look like it has been sat on for a decade, re-use of blankets simply by folding them despite it may contain scabies. and the list goes on.
While I agree the cleaning on occasion could be better, do you think Virgin or Jetstar do it any better? Their crew clean the a/c for godsake, on a 20min turnaround! What do you reckon they do? Oh wait, spray spray, air freshener, wipe wipe the seat with a a paper towel... same as everyone else. I think it's something that happens everywhere mate.
But Qantas consistently proclaimed it is a "premium" airlines that only compares itself with Singapore and Emirates etc.
What a laughing stock if this is what a premium airlines is then I think Qantas management need to put their head up high and see how far the bar is up there.
Low standards is something that Qantas preach and it is evidenced everywhere you see when you step on to their aircraft, dirty, old, seats that look like it has been sat on for a decade, re-use of blankets simply by folding them despite it may contain scabies. and the list goes on.
Heads Down
If there was once nothing but I agree so you Qantas if that's the only ever thing we should premium yes however scub their toilets, air crafts, vomits but premium evern once.
Thats airline, whenever - yes! I agree completely airlines, premium, low standards preach premium if there only ask to manager and then it will all be ok.
premium airlines my foot.
totally my foot.
Do you completely agree?
If there was once nothing but I agree so you Qantas if that's the only ever thing we should premium yes however scub their toilets, air crafts, vomits but premium evern once.
Thats airline, whenever - yes! I agree completely airlines, premium, low standards preach premium if there only ask to manager and then it will all be ok.
premium airlines my foot.
totally my foot.
Do you completely agree?
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Twiggs Silly Assumptions
As a middle manager for a multinational beverage corporation I spend a great deal of time overseas.I do not travel exclusively with Qantas.I do however use Cathay Emirates and Singapore.These are all Qantas'peer airlines.
I have also used Ryanair on occasion when in Europe
The level of service these airlines provide is consistent with the numbers of personnel they have at the coalface.More check in and groundstaff.More Cabin Staff.An IFE system that works.An ontime departure regime far superior to that of Qantas.
In fact Qantas' main competitors offer more of everything simply because they have more people at the front line.
Yet I read the Qantas is going to cut staff levels at the customer interaction point.
Not the smartest thing to do for a supposed "premium"carrier
Qantas Service levels will drop yet again.
Watching Qantas CC race around a jumbo trying to provide a level of service that they have no hope of achieving is very sad.
Watching beleaguered Qantas check in staff deal with long waiting irate passengers is equally sad
Twiggs you are obviously a Qantas employee but you are defending the indefensible.
Your airline is in decline and has been for almost ten years.
In a nutshell you dont employ enough people to provide premium service on the ground or in the air.
Apparently do you employ enough managers to run the bureaucracy of a third world government
That is why Qantas will eventually be equivalent to a third world airline.
If it isnt already.
I'm a customer.
Listen to your customers Qantas.Or soon you wont have any
I have also used Ryanair on occasion when in Europe
The level of service these airlines provide is consistent with the numbers of personnel they have at the coalface.More check in and groundstaff.More Cabin Staff.An IFE system that works.An ontime departure regime far superior to that of Qantas.
In fact Qantas' main competitors offer more of everything simply because they have more people at the front line.
Yet I read the Qantas is going to cut staff levels at the customer interaction point.
Not the smartest thing to do for a supposed "premium"carrier
Qantas Service levels will drop yet again.
Watching Qantas CC race around a jumbo trying to provide a level of service that they have no hope of achieving is very sad.
Watching beleaguered Qantas check in staff deal with long waiting irate passengers is equally sad
Twiggs you are obviously a Qantas employee but you are defending the indefensible.
Your airline is in decline and has been for almost ten years.
In a nutshell you dont employ enough people to provide premium service on the ground or in the air.
Apparently do you employ enough managers to run the bureaucracy of a third world government
That is why Qantas will eventually be equivalent to a third world airline.
If it isnt already.
I'm a customer.
Listen to your customers Qantas.Or soon you wont have any
Last edited by coronet.blue; 31st May 2009 at 05:30.
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BTW they have never once scub their toilets on all their air crafts, .....
Not once have they shampoo their carpet in 12 months.
Not once have they shampoo their carpet in 12 months.
More check in and groundstaff.More Cabin Staff.An IFE system that works.An ontime departure regime far superior to that of Qantas.
In fact Qantas' main competitors offer more of everything simply because they have more people at the front line.
In fact Qantas' main competitors offer more of everything simply because they have more people at the front line.
Your airline is in decline and has been for almost ten years.
In a nutshell you dont employ enough people to provide premium service on the ground or in the air.
In a nutshell you dont employ enough people to provide premium service on the ground or in the air.
Do you sense a common theme.
This is an outcome of previous management who did not get the balance right. Its going to take a while to get back.
There are some good people staring down the barrel.
I dont have the answers, its a different ball game than before.
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Coronet.Blue, I agree we do not have the staff that CX, EK or SQ do.
The additional reductions in frontline staff at QF that may or may not happen are purely related to a downturn in flying and a corresponding reduction in services, the same that is happening to CX, EK and SQ.
They too are reducing staff, in line with service reductions.
As for the inferior service you claim we provide, you are in a minority with your opinions, and the comparisons are questionable.
The additional reductions in frontline staff at QF that may or may not happen are purely related to a downturn in flying and a corresponding reduction in services, the same that is happening to CX, EK and SQ.
They too are reducing staff, in line with service reductions.
As for the inferior service you claim we provide, you are in a minority with your opinions, and the comparisons are questionable.
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Twiggs Qantas Arrogance
I am a customer.
I spend more time on Qantas Competition than you do.Unless you are a Ghostrider.I therefore am in a better position to make comparisons than you.
Over the years I have contacted your Customer Service Department and have generally received the same reply as your response.That is we, Qantas, are doing a fantastic job and you are a minority.
Qantas Inbound market share is declining
Provide some validation for your assertions.
If my comparisons are questionable who then do you compare yourself with?
British Airways?
Another arrogant corporation also in rapid decline
The other business people I talk to,some in Qantas Lounges,are roudly pissed off with your airline and its arrogant contempt for its customers.
Other airlines might be reducing staff now.Qantas has been doing it for ten years.
Admit your mistakes.Listen to your customers and lift your game or go the way of the dinosaur
I spend more time on Qantas Competition than you do.Unless you are a Ghostrider.I therefore am in a better position to make comparisons than you.
Over the years I have contacted your Customer Service Department and have generally received the same reply as your response.That is we, Qantas, are doing a fantastic job and you are a minority.
Qantas Inbound market share is declining
Provide some validation for your assertions.
If my comparisons are questionable who then do you compare yourself with?
British Airways?
Another arrogant corporation also in rapid decline
The other business people I talk to,some in Qantas Lounges,are roudly pissed off with your airline and its arrogant contempt for its customers.
Other airlines might be reducing staff now.Qantas has been doing it for ten years.
Admit your mistakes.Listen to your customers and lift your game or go the way of the dinosaur
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let's get our facts straight twiggs
Qantas had been using minimum crew stipulated by CASA for years even before chicken flu, before global financial crisis, before 9/11
Qantas had always wanted to kill 2 birds with one stone, they only put the minimum required to achieve a self proclaimed 'premium service" as far as I can remember, even 5 years ago, customers were already complaining call bells go unanswered or took ages to respond. It has not change, it only got worse with the downturn where qantas once again put customer last and the board first. And whose idea was it to put a half ass video system into the aircraft and advertised that as a feature of a qantas seat? I hope that one got sacked.
What coronet say is very true, many of the public that you speak to on the streets if you did a survey , most will say "rip off" 'rude' 'lost touch'
Just because you work for Qantas does not mean you cannot speak the facts. The fact is Qantas did commit a criminal offense, qantas safety did not meet customers expectations, Qantas did alot of self praise and never listen to customers.
Qantas did show utter contempt towards customers and its staff are , even in my opinion, on the low end of the scale when it comes to front line service, staff in front line as in cabin crew even treat their own colleagues with contempt, let alone the customers. A management that encourages dobbers rather than performers, no one trust each other within Qantas, that is the culture and it is condone.
Qantas had been using minimum crew stipulated by CASA for years even before chicken flu, before global financial crisis, before 9/11
Qantas had always wanted to kill 2 birds with one stone, they only put the minimum required to achieve a self proclaimed 'premium service" as far as I can remember, even 5 years ago, customers were already complaining call bells go unanswered or took ages to respond. It has not change, it only got worse with the downturn where qantas once again put customer last and the board first. And whose idea was it to put a half ass video system into the aircraft and advertised that as a feature of a qantas seat? I hope that one got sacked.
What coronet say is very true, many of the public that you speak to on the streets if you did a survey , most will say "rip off" 'rude' 'lost touch'
Just because you work for Qantas does not mean you cannot speak the facts. The fact is Qantas did commit a criminal offense, qantas safety did not meet customers expectations, Qantas did alot of self praise and never listen to customers.
Qantas did show utter contempt towards customers and its staff are , even in my opinion, on the low end of the scale when it comes to front line service, staff in front line as in cabin crew even treat their own colleagues with contempt, let alone the customers. A management that encourages dobbers rather than performers, no one trust each other within Qantas, that is the culture and it is condone.
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Coronet.blue,
no argument from me that EK, SQ or CX are better quality airlines, overall.
My point is that we are not that far behind, and you asserting that we are barely better than a LCC is what I dispute.
Anyway, enough said, go find a different thread or forum with heads_down, this one is about 1750 jobs to go at Qantas.
no argument from me that EK, SQ or CX are better quality airlines, overall.
My point is that we are not that far behind, and you asserting that we are barely better than a LCC is what I dispute.
Anyway, enough said, go find a different thread or forum with heads_down, this one is about 1750 jobs to go at Qantas.
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So Coronet seeing that your a "customer" 'but spend more time flying with QFs competitors speaking to other business people in QF lounges' 
the million $$$ question is seeing that your in "a better position to make comparisons" ... what exactly do you "the customer" want???? "Listen to your customers" ... I'm all ears
the million $$$ question is seeing that your in "a better position to make comparisons" ... what exactly do you "the customer" want???? "Listen to your customers" ... I'm all ears
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Bo777 you are literally slapping yourself in the face
wasn't it just recently that Qantas proclaimed to the world that it is the
World's most experience airlines??
Well if that was so, then after all these 80 odd years of being in the business and not knowing what the customers wants makes you a stupid organisation
or false advertising liable for prosecution.
even airlines who had not been in the business for 80 odd years can do a much better job, CX, SQ, all do a better job for someone who had not been in the business for 80 odd years.
what a joke
another crock of qantas ****.
wasn't it just recently that Qantas proclaimed to the world that it is the
World's most experience airlines??
Well if that was so, then after all these 80 odd years of being in the business and not knowing what the customers wants makes you a stupid organisation
or false advertising liable for prosecution.
even airlines who had not been in the business for 80 odd years can do a much better job, CX, SQ, all do a better job for someone who had not been in the business for 80 odd years.
what a joke
another crock of qantas ****.