Ryanair - 7
Racedo
Most of what you've stated has been covered by pages of comments, especially the BA disputes along with fuel surcharges etc etc. In the Virgin incident I'm sure the crew would have wanted the passengers off the aircraft as soon as possible. (The US Authorities are very strict about this) They couldn't because there was no customs and immigration available. The only thing Virgin were guilty of was diverting to an airport without proper facilities. But the article doesn't mention why they diverted to Bradley.
Facelookbovvered is absolutely right by saying Ryanair has dragged the level of customer service into the toilet. They have proved many times that they don't care once you have bought a ticket. They have introduced charges for everything thereby bringing their service levels to nothing. What do Ryanair offer these days that you don't pay for?
Remember customer service levels are usually set by Companies. It's the individuals who can make or break it.
Most of what you've stated has been covered by pages of comments, especially the BA disputes along with fuel surcharges etc etc. In the Virgin incident I'm sure the crew would have wanted the passengers off the aircraft as soon as possible. (The US Authorities are very strict about this) They couldn't because there was no customs and immigration available. The only thing Virgin were guilty of was diverting to an airport without proper facilities. But the article doesn't mention why they diverted to Bradley.
Facelookbovvered is absolutely right by saying Ryanair has dragged the level of customer service into the toilet. They have proved many times that they don't care once you have bought a ticket. They have introduced charges for everything thereby bringing their service levels to nothing. What do Ryanair offer these days that you don't pay for?
Remember customer service levels are usually set by Companies. It's the individuals who can make or break it.
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Racedo
Reading your posts you appear to be putting the case for a level playing field when judging Ryanair actions, sure other airlines cock up and do let their customers down, i know that if i had the need (for the care of my passengers welfare) to go into the terminal and purchase with my own cash some bottled water because for what ever reason i could not get it through our ground support services companies, then the my airline would not only refund me but would applaud my actions. Can you honestly say that Ryanair would support its Captains in the same way?
I think the point that Face made about Ryanair not needing to behave in the way it does is a valid point, in fact Ryanair is a large and very successful airline,but will dump its passengers at the drop of a hat,i suspect that it knows before departure the yield/cost of every flight and if anyone, Spanish/French ATC, Ash gives it a reason to cancel a flight that probably makes no money then it will do so and it is always quick to blame someone else.
It is my view that they have bought rather more aircraft than they need, and the base a week announcements are more about where they can park for free rather than true route/base development for the forth coming winter.
I have flown with Ryanair a number of times, but view it the same as going to the toilet, its something i need to do from time to time, so lets not confuse them or their standards with the likes of BA or Virgin who set out to provide a service and some time fall short.
That reminds me, i need to pee
Reading your posts you appear to be putting the case for a level playing field when judging Ryanair actions, sure other airlines cock up and do let their customers down, i know that if i had the need (for the care of my passengers welfare) to go into the terminal and purchase with my own cash some bottled water because for what ever reason i could not get it through our ground support services companies, then the my airline would not only refund me but would applaud my actions. Can you honestly say that Ryanair would support its Captains in the same way?
I think the point that Face made about Ryanair not needing to behave in the way it does is a valid point, in fact Ryanair is a large and very successful airline,but will dump its passengers at the drop of a hat,i suspect that it knows before departure the yield/cost of every flight and if anyone, Spanish/French ATC, Ash gives it a reason to cancel a flight that probably makes no money then it will do so and it is always quick to blame someone else.
It is my view that they have bought rather more aircraft than they need, and the base a week announcements are more about where they can park for free rather than true route/base development for the forth coming winter.
I have flown with Ryanair a number of times, but view it the same as going to the toilet, its something i need to do from time to time, so lets not confuse them or their standards with the likes of BA or Virgin who set out to provide a service and some time fall short.
That reminds me, i need to pee
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racedo
You asked if I would post similar on the Virgin forum, but while neither airline can be proud of themselves, they are two quite different scenarios. The Virgin aircraft was diverted to an unfamiliar small airfield due wx and airport authorities prevented the pax disembarking. The Prestwick incident was at a home base with no-one but the company preventing the passengers access to the terminal. The Virgin pax also had water according to a spokesman.
As matherswales pointed out the company are required to look after passengers in the event of a delay. The rest of us play by the rules with the associated costs, while incidents like this show that Ryanair can disregard them with apparently no sanctions - its not a level playing field thats all. I feel for the crew that were on board that aircraft - it must have been a difficult and embarrasing situation for them especially when the police arrived. I just feel it doesn't reflect well on this industry as a whole when over zealous cost cutting leads to situations that could, with a bit of compassion, been avoided for the sake of a few pounds.
You asked if I would post similar on the Virgin forum, but while neither airline can be proud of themselves, they are two quite different scenarios. The Virgin aircraft was diverted to an unfamiliar small airfield due wx and airport authorities prevented the pax disembarking. The Prestwick incident was at a home base with no-one but the company preventing the passengers access to the terminal. The Virgin pax also had water according to a spokesman.
As matherswales pointed out the company are required to look after passengers in the event of a delay. The rest of us play by the rules with the associated costs, while incidents like this show that Ryanair can disregard them with apparently no sanctions - its not a level playing field thats all. I feel for the crew that were on board that aircraft - it must have been a difficult and embarrasing situation for them especially when the police arrived. I just feel it doesn't reflect well on this industry as a whole when over zealous cost cutting leads to situations that could, with a bit of compassion, been avoided for the sake of a few pounds.
Last edited by 100above; 27th Jun 2010 at 09:23.
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What do Ryanair offer these days that you don't pay for?
I have flown with Ryanair a number of times, but view it the same as going to the toilet, its something i need to do from time to time
so lets not confuse them or their standards with the likes of BA or Virgin who set out to provide a service and some time fall short.
Also, lets not confuse that BA or Virgin don't provide the service that they do through the goodness of their own heart. Every company's objective is to make a profit, they will provide what they feel is the level of service required to do this on an ongoing basis. This is not an all out defence of Ryanair, just an acknowledgment that they have achieved profitability to date by providing the service that they do. This may very well have to change into the future, maybe not!
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@racedo....it's human and it's called snobbery.
They also think milk from Tesco's tastes much better than milk from Aldi's
The best one so far is the one who doesn't like flying Ryanair but he does because he needs too.....as if there are no other options
Good luck, up to 100 million passengers.....
They also think milk from Tesco's tastes much better than milk from Aldi's
The best one so far is the one who doesn't like flying Ryanair but he does because he needs too.....as if there are no other options
Good luck, up to 100 million passengers.....
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It's time for the usual Ryanair announcement of winter cutbacks from the UK with O'Leary blathering on predictably about APD. News : Ryanair Cuts UK Winter Capacity by 16%
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Just been watching a Ryanair flight from Brussels to Las Palmas which entered a hold east of the island. After about 30 mins in the hold, the aircraft diverted to FUE. However the following flights including a Ryanair flight from Prestwick went straight into LPA. A bit strange.
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@racedo....it's human and it's called snobbery.
They also think milk from Tesco's tastes much better than milk from Aldi's
They also think milk from Tesco's tastes much better than milk from Aldi's
Some call it snobbery, some call it value for money. Good value doesn't necessarily come from the cheapest price or product. That's why people still use M&S food, Waitrose and purchase finest lines at Tesco. Otherwise everyone would be buying Value, or racing to Lidl... Do you honestly think MO'L munches Sainsbury's Basics, because its such good value and still excellent quality, yeah, get real...
But sometimes when that offer is too good to refuse, or you have no other option, you cover up and sneak into Lidl (or use Ryanair).
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As far a UK taxpayer goes it would be better that FR runs less flights. Ryanair pays no tax in the UK and most of the pax in winter are taking money out of the UK to spend somewhere warmer. It is simple that holiday locations need low airport taxes to get the pax to come but the UK gains from higher airport taxes.
The real killer will be when the EU has a EU wide common tax at around 20 euros per departure.
The other issue is that ryanair hedge about 90% of there fuel requirements. The profitablity of the last 10% of flying will depend on the spot price for fuel.
The real killer will be when the EU has a EU wide common tax at around 20 euros per departure.
The other issue is that ryanair hedge about 90% of there fuel requirements. The profitablity of the last 10% of flying will depend on the spot price for fuel.
Some call it snobbery, some call it value for money. Good value doesn't necessarily come from the cheapest price or product. That's why people still use M&S food, Waitrose and purchase finest lines at Tesco. Otherwise everyone would be buying Value, or racing to Lidl... Do you honestly think MO'L munches Sainsbury's Basics, because its such good value and still excellent quality, yeah, get real...
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AFSKAP - how can you criticize Ryanair when you never use them. As a frequent flyer I have flown worldwide on nearly 200 airlines and many of them have failed me badly. This year so far I have been abandoned by Swiss and badly let down by Emirates, neither of which were during the ash fiasco. I also had a very bad flight with BA during one of their strikes with a chartered aircraft and rude crew who gave no service at all. I have flown with Ryanair over 80 times and the only cancelled flight I have had was weather related (thick fog at Stansted) and I was politely and efficiently transferred to a flight the following morning. When things go wrong with Ryanair they seem to get lots of adverse publicity. When I fly, my prime reason is to get from A to B safely, relatively cheaply and on time. This Ryanair delivers and is fine for a short haul product. For long haul I would want something better but experience shows that even the best airlines don't always deliver.
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I didn't criticise Ryanair, I just said I never use them 
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My tuppence
I have used Ryanair and frequently have to collect relatives and friends from STN.
When I used them (once), I found that they did what it said on the tin and nothing more, nothing less. I never found checking-in with them to be stressing. My seatmate was pleasant and overall I did enjoy the outward leg but not so the return leg. Priority boarding....don't make me laugh !
My main problem is that I hate travelling to STN on the M25/M11. It really is a drag either getting myself there to fly or picking up arrivals, that journey is just too darn long and the traffic just too darn heavy. Secondly, adding all the extra charges to the headline price makes it not that attractive on any of the occasions that I have booked for myself or relatives. The on-line boarding pass printing seems an additional chore and frankly....I just can't be ar**d.
In summary, I would rather avoid them, having weighed all the pros and cons up, even if it means travelling indirect. I'm not bothered by MOL's apparent disdain for his customers either but this seems an unusual approach to the people who pay his wages and to which my only question would be...why? I don't get it. Whatever floats his boat.
When I used them (once), I found that they did what it said on the tin and nothing more, nothing less. I never found checking-in with them to be stressing. My seatmate was pleasant and overall I did enjoy the outward leg but not so the return leg. Priority boarding....don't make me laugh !
My main problem is that I hate travelling to STN on the M25/M11. It really is a drag either getting myself there to fly or picking up arrivals, that journey is just too darn long and the traffic just too darn heavy. Secondly, adding all the extra charges to the headline price makes it not that attractive on any of the occasions that I have booked for myself or relatives. The on-line boarding pass printing seems an additional chore and frankly....I just can't be ar**d.
In summary, I would rather avoid them, having weighed all the pros and cons up, even if it means travelling indirect. I'm not bothered by MOL's apparent disdain for his customers either but this seems an unusual approach to the people who pay his wages and to which my only question would be...why? I don't get it. Whatever floats his boat.