Also, lets not confuse that BA or Virgin don't provide the service that they do through the goodness of their own heart. Every company's objective is to make a profit, they will provide what they feel is the level of service required to do this on an ongoing basis. This is not an all out defence of Ryanair, just an acknowledgment that they have achieved profitability to date by providing the service that they do. This may very well have to change into the future, maybe not!
Pretty much agree but clear in the replies to me people see it as when Ryanair make an error on customer service then its seen as deliberate by the company but when its BA losing bags or abandoning thousands at airports because of industrial action well its not their fault so lets excuse it.