AFSKAP - how can you criticize Ryanair when you never use them. As a frequent flyer I have flown worldwide on nearly 200 airlines and many of them have failed me badly. This year so far I have been abandoned by Swiss and badly let down by Emirates, neither of which were during the ash fiasco. I also had a very bad flight with BA during one of their strikes with a chartered aircraft and rude crew who gave no service at all. I have flown with Ryanair over 80 times and the only cancelled flight I have had was weather related (thick fog at Stansted) and I was politely and efficiently transferred to a flight the following morning. When things go wrong with Ryanair they seem to get lots of adverse publicity. When I fly, my prime reason is to get from A to B safely, relatively cheaply and on time. This Ryanair delivers and is fine for a short haul product. For long haul I would want something better but experience shows that even the best airlines don't always deliver.