Ryanair - 7
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Tell me what the connection is Daz? Are BA risking my life in not asking for a passport for my domestic legs? Utter alarmist claptrap. This is pure revenue protection.
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I dont care what you call it, I would feel safer knowing everyone on my flight had a passport that has been checked rather than a blockbuster card or a fishing permit.
Join Date: Aug 2007
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The problem with RYR is that they are always asking for shortcuts and this is blocking up the radio frequencies unneccessarily and also distracting for the ATCO's associated because it does nothing to enhance safety and introduces an associated risk as people depart form normal tracks
As an example, if 13 is in use, anyone on Scottish will regularly hear 'can I have 31' if they are coming from the South regardless !
There was a case recently on Scottish where two RYR's were approaching PIK I believe from the NE. One was slightly ahead of the other, the first made the obligatory 'can I have the R/W that is NOT use', the second then quickly got his oar in with the same request. The ATCO then got busy sorting it out, instructed the first RYR to go to PIK App, but the second RYR took the call as well and both went on to PIK App. This left the original ATCO trying to call the second RYR - totally fruitless effort, blocked the frquency unneccessarily and was a particular hazard for the second RYR not to mention the rest of us whizzing about in the Scottish sector
As an example, if 13 is in use, anyone on Scottish will regularly hear 'can I have 31' if they are coming from the South regardless !
There was a case recently on Scottish where two RYR's were approaching PIK I believe from the NE. One was slightly ahead of the other, the first made the obligatory 'can I have the R/W that is NOT use', the second then quickly got his oar in with the same request. The ATCO then got busy sorting it out, instructed the first RYR to go to PIK App, but the second RYR took the call as well and both went on to PIK App. This left the original ATCO trying to call the second RYR - totally fruitless effort, blocked the frquency unneccessarily and was a particular hazard for the second RYR not to mention the rest of us whizzing about in the Scottish sector
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Join Date: Apr 2006
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Herc708
I think you'll find that the airline part of the industry is very concerned about fuel saving and carbon emissions. This was the central theme of presentation after presentation at a recent flight operations conference in Amsterdam, where the roles of the 50 odd ATC organisations across Europe in these respects were not viewed favourably.
Ryanairs arriving in PIK on 31 and departing on 13 when traffic permits is entirely sensible and sufficient of a norm for air traffic controllers to expect it. It saves fuel, and gets pax in 10 minutes quicker.
I also wonder why 747's off the Atlantic have to route to Turnberry then turn 90 degrees left, fly north, the 90 degrees right to join the 13 ILS, instead of routing straight in as they did years ago.
You can also see flights out of Dublin ? routing north and doing a 90 degree turn over Turnberry to head east.
As I said, a common theme at that conference was why ATC could not do more in fuel and emissions saving by direct routing and in Europe, coordinating more with each other. It was seen as the outstanding area for improvement.
I applaud Ryanair for straight in approaches on 31 where it is possible, and am bemused by other airlines that don't ask, so don't get, and add 10 minutes flight time and fuel burn as they go the long way round.
I think you'll find that the airline part of the industry is very concerned about fuel saving and carbon emissions. This was the central theme of presentation after presentation at a recent flight operations conference in Amsterdam, where the roles of the 50 odd ATC organisations across Europe in these respects were not viewed favourably.
Ryanairs arriving in PIK on 31 and departing on 13 when traffic permits is entirely sensible and sufficient of a norm for air traffic controllers to expect it. It saves fuel, and gets pax in 10 minutes quicker.
I also wonder why 747's off the Atlantic have to route to Turnberry then turn 90 degrees left, fly north, the 90 degrees right to join the 13 ILS, instead of routing straight in as they did years ago.
You can also see flights out of Dublin ? routing north and doing a 90 degree turn over Turnberry to head east.
As I said, a common theme at that conference was why ATC could not do more in fuel and emissions saving by direct routing and in Europe, coordinating more with each other. It was seen as the outstanding area for improvement.
I applaud Ryanair for straight in approaches on 31 where it is possible, and am bemused by other airlines that don't ask, so don't get, and add 10 minutes flight time and fuel burn as they go the long way round.
Join Date: Oct 2009
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In Germans airliners.de it's said that MOL has been caught meeting the boss of German charter airline Condor, Ralf Teckentrup, in a hotel in Geneva, Switzerland. Allegedly they've been discussing a take-over of the long distance airline by Ryanair.
There's no evidence given in the forum posting, and so wild guessing and vicious mauling attacks are tearing the thread apart.
There's no evidence given in the forum posting, and so wild guessing and vicious mauling attacks are tearing the thread apart.
Oliww
FFS its Jan 1 and the antics of a gambling website designed purposely to attract people to its site to spend money where the odds are always in favour of the bookies should really be discounted in talking about airline futures........
They do it for football managers / clubs to be relegated / politicians etc so why not just ignore.
FFS its Jan 1 and the antics of a gambling website designed purposely to attract people to its site to spend money where the odds are always in favour of the bookies should really be discounted in talking about airline futures........
They do it for football managers / clubs to be relegated / politicians etc so why not just ignore.
it's said that MOL has been caught meeting the boss of German charter airline Condor, Ralf Teckentrup, in a hotel in Geneva, Switzerland. Allegedly they've been discussing a take-over of the long distance airline by Ryanair.
Alternatively they could have been just chewing the fat and discussing the industry within Europe or opportunities for FR to supplement some of the routes that are currently flown by Condor or a place to sell on some Airbuses in the event of an EI takeover and adding to the list of potential conversations is relatively easy.
Join Date: Aug 2006
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MOL has made a public confession again: "It will be a nicer, warmer, caring airline with me gone. I think half our passengers would like to see me dead and buried, actually, and eventually they'll get what they want. Frankly, I couldn't care less as long as they fly with us."
Let's quote Sunday Independent now:
Apparently he realizes very well what does need to change/ to be complemented in his airline, why not start at once?
Let's quote Sunday Independent now:
O'Leary (...) admitted he had done little to improve his image but said he was unconcerned what people thought of him. He predicted that once he had gone, the public perception of Ryanair would improve. "I don't think I've done a very good job on the whole customer image of Ryanair," he said.
"Actually the service is phenomenal in terms of fares and our performance on punctuality, lost bags, and cancellations. One way or another we're going to change come 2012. That is probably the time you want to change the image of Ryanair. It is very easy to change the image of Ryanair. Just take me out of it."
Asked about the qualities his successor would require he said: "All the qualities that I don't have -- sensitivity, passenger care, environmentally sensitive -- all that kind of good, warm crap.
"They'd need to make up for 20 years of my mis-management in the areas that I don't manage well.
"I'm very good at running an airline which has very low costs, is very punctual and delivers what it says on the tin, but I don't have the skill set to make us warm and loved and I just don't give a rat's."
"Actually the service is phenomenal in terms of fares and our performance on punctuality, lost bags, and cancellations. One way or another we're going to change come 2012. That is probably the time you want to change the image of Ryanair. It is very easy to change the image of Ryanair. Just take me out of it."
Asked about the qualities his successor would require he said: "All the qualities that I don't have -- sensitivity, passenger care, environmentally sensitive -- all that kind of good, warm crap.
"They'd need to make up for 20 years of my mis-management in the areas that I don't manage well.
"I'm very good at running an airline which has very low costs, is very punctual and delivers what it says on the tin, but I don't have the skill set to make us warm and loved and I just don't give a rat's."
Apparently he realizes very well what does need to change/ to be complemented in his airline, why not start at once?
There was another interview posted in Nov / Dec with FT where he was stating he wasn't the person to be running FR when they stop their aggressive expansion.
The problem with most people who start up businesses and grow aggressively to a large size is when to know to step aside and ensure business continuity with a different type of management...........the biggest challenge to FR is to find that individual(s) and probable he/she shouldn't be from Airline industry but from a Customer Service Industry background.
Once gone the biggest challenge for MO'L will be to stay away and not undermine any new person or be seen to be interfering.........bit like when a long succesful football manager retires.
Join Date: Sep 2002
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Ryanair's customer service becomes an irrelevance if they cease to fly routes which are useful to their customers. Over recent months I flew 22 Ryanair sectors - all to/from Manchester. This year I don't expect to fly with them at all - because as a customer they no longer offer me a useful product (I prefer Aer Lingus on MAN-DUB, and Ryanair offer nothing else from this area). However warm and lovable they manage to become under any new CEO the message is simple: fly a route which is useful to me as a customer and I will book with you. If you choose not to, I will book with a competitor. I will not travel to a remote field to accommodate the ego of MOL and his crew after they have failed to bully an airport authority into servicing Ryanair at unsustainable prices (or free?). Customer service becomes unimportant if you no longer sell products (routes) which are attractive to your former regular customers.
As a customer, I am not intrinsically anti-Ryanair. I neither love them nor hate them. They are simply a provider of a travel product which reflects the price paid for it. If they were to resume a decent offering of routes from MAN, I would happily book them again tomorrow. Ex-customers like myself don't *hate* the company ... we just recognize they no longer offer inventory (routes) which are remotely relevant to us.
Perhaps MOL's successor would be best served by swallowing some pride, paying the very reasonable £3.50 per pax charge which airports such as MAN offered, and re-entering markets with a proven customer base there for the taking.
SHED.
As a customer, I am not intrinsically anti-Ryanair. I neither love them nor hate them. They are simply a provider of a travel product which reflects the price paid for it. If they were to resume a decent offering of routes from MAN, I would happily book them again tomorrow. Ex-customers like myself don't *hate* the company ... we just recognize they no longer offer inventory (routes) which are remotely relevant to us.
Perhaps MOL's successor would be best served by swallowing some pride, paying the very reasonable £3.50 per pax charge which airports such as MAN offered, and re-entering markets with a proven customer base there for the taking.
SHED.
Last edited by Shed-on-a-Pole; 3rd Jan 2010 at 11:57. Reason: Minor correction
Join Date: Apr 2004
Location: EGMH..a down, not yet out, formerly awesome airfield
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from BBC news
Budget airline Ryanair has been accused of being "puerile and childish" over its payment policy by business watchdog the Office of Fair Trading (OFT).
OFT chief executive John Fingleton, attacked the company for fees that Ryanair adds when customers use all but one type of credit card to pay online.
He told the Independent newspaper that the firm used a legal loophole to justify charging the extra fee.
Ryanair said their payment policy model allows passengers "to avoid costs".
The law says that if an airline offers at least one free payment method, it is allowed to advertise cheap fares that do not include extra credit card charges.
Mr Fingleton said Ryanair had chosen a rare payment method to get around the rules.
Currently the airline only offers a free booking service to customers who pay for tickets with a MasterCard's prepaid card.
'Taunting consumers'
According to a BBC Money Box report in November, Ryanair charges £5 per person, per flight, even if all the passengers are paid for on the one card, in a single transaction.
Mr Fingleton told the Independent newspaper: "Ryanair has this funny game where they have found some very low frequency payment mechanism and say: 'Well because you can pay with that'.
"It's almost like taunting consumers and pointing out: 'Oh well, we know this is completely outside the spirit of the law, but we think it's within the narrow letter of the law'."
He added: "On some level it's quite puerile - it's almost childish.
Mr Fingleton also questioned the automatic addition of insurance to flights by airlines such as Ryanair, unless customers opted out.
Ryanair Head of Communications Stephen McNamara said: "Ryanair is not for the overpaid John Fingletons on this world but for the everyday Joe Bloggs who opt for Ryanair's guaranteed lowest fares because we give them the opportunity to fly across 26 European countries for free, £5 and £10.
"What the OFT must realise is that passengers prefer Ryanair's model as it allows them to avoid costs, such as baggage charges, which are still included in the high fares of high cost, fuel surcharging, strike-threatened airlines such as BA."
According to the Money Box report, the UK Cards Association estimates for credit cards, banks charge airlines between 1.5% to 2.5% of a payment in transaction fees.
It believes it is significantly less than £1 to process a debit card transaction.
That means a family of four on a return journey paying on one debit card should pay about 30p, if they were just covering the airline's costs, but would be charged £40 by Ryanair.
OFT chief executive John Fingleton, attacked the company for fees that Ryanair adds when customers use all but one type of credit card to pay online.
He told the Independent newspaper that the firm used a legal loophole to justify charging the extra fee.
Ryanair said their payment policy model allows passengers "to avoid costs".
The law says that if an airline offers at least one free payment method, it is allowed to advertise cheap fares that do not include extra credit card charges.
Mr Fingleton said Ryanair had chosen a rare payment method to get around the rules.
Currently the airline only offers a free booking service to customers who pay for tickets with a MasterCard's prepaid card.
'Taunting consumers'
According to a BBC Money Box report in November, Ryanair charges £5 per person, per flight, even if all the passengers are paid for on the one card, in a single transaction.
Mr Fingleton told the Independent newspaper: "Ryanair has this funny game where they have found some very low frequency payment mechanism and say: 'Well because you can pay with that'.
"It's almost like taunting consumers and pointing out: 'Oh well, we know this is completely outside the spirit of the law, but we think it's within the narrow letter of the law'."
He added: "On some level it's quite puerile - it's almost childish.
Mr Fingleton also questioned the automatic addition of insurance to flights by airlines such as Ryanair, unless customers opted out.
Ryanair Head of Communications Stephen McNamara said: "Ryanair is not for the overpaid John Fingletons on this world but for the everyday Joe Bloggs who opt for Ryanair's guaranteed lowest fares because we give them the opportunity to fly across 26 European countries for free, £5 and £10.
"What the OFT must realise is that passengers prefer Ryanair's model as it allows them to avoid costs, such as baggage charges, which are still included in the high fares of high cost, fuel surcharging, strike-threatened airlines such as BA."
According to the Money Box report, the UK Cards Association estimates for credit cards, banks charge airlines between 1.5% to 2.5% of a payment in transaction fees.
It believes it is significantly less than £1 to process a debit card transaction.
That means a family of four on a return journey paying on one debit card should pay about 30p, if they were just covering the airline's costs, but would be charged £40 by Ryanair.
Join Date: Sep 2005
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In the interests of fair play:
This on the EI website:
Handling Fee: Charges as follows: €5 per person or equivalent, per flight. Flights originating in the USA, Infant Bookings and Bookings using Visa Electron are not subject to the handling fee.
Are the Irish the only ones doing this?
This on the EI website:
Handling Fee: Charges as follows: €5 per person or equivalent, per flight. Flights originating in the USA, Infant Bookings and Bookings using Visa Electron are not subject to the handling fee.
Are the Irish the only ones doing this?
BA Booking Fee £4.50 per ticket but depends on the country as its $30 per ticket if in Israel.
BA's booking fee for tickets bought online - Times Online
Mind you BA was 1st to impose hits on people who booked online 5 years ago.
Then again Fingleton made no comment on BA charging £15 to reserve a seat or seems unwilling to force airlines to include the Fuel surcharges which they have been imposing for almost 2 years into their advertised ticket price.
BA's booking fee for tickets bought online - Times Online
Mind you BA was 1st to impose hits on people who booked online 5 years ago.
Then again Fingleton made no comment on BA charging £15 to reserve a seat or seems unwilling to force airlines to include the Fuel surcharges which they have been imposing for almost 2 years into their advertised ticket price.
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Racado why drag up a four year-old inaccurate press cutting? BA do not levy an extra fee for paying by a debit card. Airlines have, admittedly belatedly, been compelled to include surcharges in the advertised ticket price.
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MOL has made a public confession again: "It will be a nicer, warmer, caring airline with me gone. I think half our passengers would like to see me dead and buried, actually, and eventually they'll get what they want. Frankly, I couldn't care less as long as they fly with us."
Start caring MOL- we don't anymore
Start caring MOL- we don't anymore
Racado why drag up a four year-old inaccurate press cutting? BA do not levy an extra fee for paying by a debit card.
What it highlights is yet again that what FR is being Pilloried for has already been done by other airlines in the past, in addition I am wondering why you hav not commented on why a person using BA's website from Israel should have to pay $30 for a ticket......least FR is consistent in charging same per person when it applies.
Join Date: Sep 2007
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A lot of airlines charge a fee when using a credit card. For instance, Brussels Airlines :
Transaction fee
A transaction fee of 5€ will be charged when you pay your booking departing Brussels with your credit card. Debit methods of payment and Cash-Ticket are available and are free of charge.
I don't see why Ryanair is always pointed out as the bad guy. Moreover, Brussels Airlines and quite a few carriers still levy a prehistoric fuel surcharge, whilst there is none at Ryanair.
Transaction fee
A transaction fee of 5€ will be charged when you pay your booking departing Brussels with your credit card. Debit methods of payment and Cash-Ticket are available and are free of charge.
I don't see why Ryanair is always pointed out as the bad guy. Moreover, Brussels Airlines and quite a few carriers still levy a prehistoric fuel surcharge, whilst there is none at Ryanair.
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A transaction fee of 5€ will be charged when you pay your booking departing Brussels with your credit card. Debit methods of payment and Cash-Ticket are available and are free of charge.