Proviation customer care problems

[cockney steve]

Personally, I don't know or care. In the big scheme of things, this would appear to be a "one man and a dog" startup E-trader, who hasn't got all his ducks in a row and is attempting to bull or flannel his way out of difficult situations.

If there is no foundation in these allegations of poor service, lack of stock, deception and misrepresentation, Nick should start legal action against the libellous posters

It would appear that he hasn't and is unlikely to.

I stand by the suggestion that nick should take prompt action to try and salvage some credibility.

IT would appear that he hasn't and he hasn't

The Arthur Daley's and doorstep double-glazing salesmen of this world, sucker their punters for just so long.....some learn about the ethics and integrity needed to establish a long -term business the shysters and spivs get found out and have to find a new marketplace with new mugs.

"just saying"

@abgd @FBW Thank you both, I'm a bit slow on the uptake, sometimes.

Ever tried taking a horse to water?....stupid bugger still won't drink, sometimes.

anyone else notice the Proviation banner -ad has gone from the bottom of the pages?

[Jonzarno]

On 15 July I posted my claim to Barclaycard, with copies of all the emails. On 30 July I phoned Barclaycard to ensure they had received my claim. Not only did they confirm that they had received the claim they advised that a refund had been made the previous day.

If I was a business relying on online sales, this would worry me quite seriously.

Obviously BC will just deduct the amount involved, and probably a charge as well (?), from the company's revenue from them but, beyond that, I don't know how many times this has to happen before the credit card companies cancel a vendor's account.

I would imagine it isn't that often but, if it happens, it would certainly be bad news.

[RollsR1]

Closure finally.

As I said I would, here is my final post regarding my case.
I now have my refund and not before time.
So, facts and data for reference:

Order placed on 24th May 2013 and money taken.
Total of 11 emails and 1 (answered) phone call to Proviation chasing product.
Total of 2 emails to safe buy
Total days off work seeking legal advice =1
Refund requested on 9th, 17th & 18th July, 10th (twice), 11th & 12th August.
Refund finally made on 12th August and in my account on 13th August.

You wouldn't think it reading this but I consider myself very lucky and as a result far more savvy and educated.
This will never happen to me again if I can help it.

I will leave the doubters to make their own minds up, but ultimately, you can't ague with facts and data.

Hope someone finds this useful.
Keep trying if you are still in the looney loop.
Signing off.

[Blues&twos]

Noticed that a comment has been added to Proviation's home page saying that Trustpilot isn't co-operating in getting "fictitious" poor reviews deleted....

[PaulKerry]

... but what about the REAL poor reviews???

Even if Nick told me that water was wet, I'd have to check for myself.

Paul..

[CaptainChaos981]

Trustpilot is accurate

Nick is wrong to say his reviews are false
Trustpilot is obsessed with removing false reviews and so if you look at nicks reviews they are all from confirmed purchases which means they are real and they are poor as backed up by this forum

More Mr Ross waffle one thinks?

[DOUGALHOUND]

Proviation Ltd.

I ordered a jacket from Proviation and had a prompt reply saying they had a few problems and could not complete my order straight away......fair enough.

However I then started to chase it....boy do they have problems indeed, unanswered telephone calls / messages / emails/ on line etc. This has gone on for several weeks now and as of today still no satisfactory answer, though today I did at least have some contact with them........I await the answer and of course delivery of my order.
The motto of this story is treat them with caution, be very specific when asking when your order will be delivered, is it stock, if not how long etc....a very frustrating company to deal with.

I will comment in full when my order is delivered or my monies refunded.

[Derek Emson]

non delivery by Proviation

A month ago I ordered a GoPro battery from Proviation and as yet there is no sign of it. All they have said is that they are waiting on the suppliers of this item and they would have it soon - 2 weeks ago.
My advice is to check that they actually can supply something in a reasonable time.

[mrangryofwarlingham]

Quite an extraordinary thread

does it strike anyone as curious why there are probationer pproooooooners, who have created accounts for the primary purpose of contributing to this thread?
in a non positive way?

fwiw, I have not used Proviation - so cannot comment.

[Blues&twos]

It is possible that these new PPRuNers are posting maliciously (i.e. are actually all the same person or are mischief makers).

On the other hand, it is possible that they are genuinely disgruntled customers who have come across this thread whilst trawling the internet having typed in "Proviation", and are sharing tbeir experience as a warning to others.

[abgd]

It's true, but there are also many disgruntled customers who have been around for a reasonably long time. Myself, for example.

[PaulKerry]

created accounts for the primary purpose of contributing to this thread in a non positive way?

Perhaps they've discovered that negative reviews on Proviation's TrustPilot page have a tendency to vanish mysteriously and hope that the flag-fairy doesn't have such an easy job here.

My review was eventually reinstated after I proved to TP that I was a genuine customer and as it is still there (under the same name as the one I'm using here), other readers can be assured that I'm not simply someone else's sock-account.

Assuming that at least some of these experiences are genuine (and they all report the same symptoms both here and on TP, it should be noted), I think it's rather telling that people are signing up to this forum for the purpose of contributing to this thread.

it is possible that they are genuinely disgruntled customers who have come across this thread whilst trawling the internet having typed in "Proviation"

I can attest to that. I found this thread only after being deceived into placing an order.
I wish that I'd seen this thread before giving my hard-earned money to such an untrustworthy and undeserving middle-man.

Paul..

[mrangryofwarlingham]

I am generally a cynical person.
I am in no doubt that some people feel they have received poor service from Proaviation.
I wouldn't be surprised if one person is behind multiple posts on this thread.
So for me, this thread has lost its credibility.

[PaulKerry]

I wouldn't be surprised if one person is behind multiple posts on this thread.
So for me, this thread has lost its credibility.

On what evidence do you base your conclusion? Or is it simply based on supposition? If that's the case, then it would be more appropriate to say that it is you who has just lost credibility.

Let me demonstrate:
I would not be surprised if you were simply a shill for Proviation. So, for me, your posts have lost all credibility.

Do you see how that works? I cannot simply base a conclusion on my own speculation. To do so would be fallacious.

Paul..

[mrangryofwarlingham]

Bravo Paul Kerry - great logic.
Whilst I make comments about the thread - so you have a go at me?

I am less to do with Proviation than you - never heard of them until this thread.

You are behaving like a troll. So I questioned the thread - and you suggest I have lost credibility?

If you no longer wish to see my posts as I lack credibility, then block me out.
I don't know you - and have no basis on which you suggest you have no credibility (as you don't with me).

In the meantime, for those who are trolls to this thread - it is meaningless. IMHO hijacked by some who have posted under multiple personnae.

[PaulKerry]

I think you have misunderstood.
I was pointing out that to base a conclusion on speculation is fallacious. My post wasn't an attack on you but a deliberate demonstration of poor logic.
If I had some evidence that you were a shill, then to base a conclusion on that evidence may have some merit. To declare that you have no credibility simply because of my own speculation is foolish.

However, as it seems that you have realised that the comment I made involved faulty logic, my point has been made. Do you now see that your own logic was just as faulty (as it was an example of the same irrationality)?
That is my reason for asking you on what evidence you based your conclusion.
... and your post could have been seen as a personal attack on me.
You are suggesting that one person is making all (or many of) the negative comments. As I have made negative comments in this thread, your comment appears to be pointing the finger squarely at me.

So, let's get back to the original point of my comment - Do you have any evidence to suggest that these posts are being made by the same person or are you simply guessing?

If you think this thread has lost credibility, perhaps you should take your own advice and stop reading it.

Paul..

[mrangryofwarlingham]

So my last comment on this (now your) thread is this:

If you believe you are out of pocket from this firm, then sue them
get a court order
enforce the judgment.

If this is a firm that gives poor service and goes out of business - then fine.
I have no axe to grind in this.

Clearly you have.

[PaulKerry]

I notice that you have avoided answering my question.

If this is a firm that gives poor service and goes out of business - then fine.

If I had known about the standard of service prior to ordering, I would not have placed an order. This thread would have been invaluable at the time.

Perhaps someone else can avoid making the same mistakes as those of us who trusted the website which claims that such-and-such is in stock when the reality of the matter is far different. Perhaps it will prevent other consumers from the frustration of being ignored after having their money taken for a product which is not going to be provided within a reasonable period of time.

I have no axe to grind in this.

Yet, here you are grinding an axe and casting aspersions without presenting so much as a shred of evidence to back up your position.

That leaves me wondering why someone might do such a thing.
I could hazard a guess, of course.

Paul..

[Blues&twos]

More telling for me is that there are a number of different negative reviews on TrustPilot. Against most of these negative reviews Nick has posted excuses and "we regret" comments.

If these were fictitious reviews, excuses from Proviation would not have been posted, would they? They would simply say something like "This is a fictitious complaint. We have no record of this transaction". The same has happened on this thread where different individuals have posted detailed descriptions of their experiences, which, are all quite similar. There has usually been a response claiming it's someone else's fault.

I don't think this thread, therefore, has lost credibility.

And there is absolutely nothing wrong with warning your fellow enthusiasts to avoid doing business with someone who has given bad service.

[PaulKerry]

...Nick has posted excuses and "we regret" comments.

It's the "for the benefit of readers" comments that make me laugh.
To me that reads, "Please don't think badly of us because we lose out when people see how dreadfully we've treated our customers". Those comments aren't for the benefit of readers, they are for the benefit of his pocket.

They would simply say something like "This is a fictitious complaint. We have no record of this transaction".

You'll be giving him ideas if you're not careful...!
I quite expect to see that posted after some of his worst reviews in the near future... The other excuses are wearing a bit thin, now...

Paul..