...Nick has posted excuses and "we regret" comments.
It's the "for the benefit of readers" comments that make me laugh.
To me that reads, "Please don't think badly of us because we lose out when people see how dreadfully we've treated our customers". Those comments aren't for the benefit of readers, they are for the benefit of his pocket.
They would simply say something like "This is a fictitious complaint. We have no record of this transaction".
You'll be giving him ideas if you're not careful...!
I quite expect to see that posted after some of his worst reviews in the near future... The other excuses are wearing a bit thin, now...
Paul..