Go Back  PPRuNe Forums > Non-Airline Forums > Private Flying
Reload this Page >

Proviation customer care problems

Private Flying The forum for discussion and questions about any form of flying where you are doing it for the sheer pleasure of flight, rather than being paid!

Proviation customer care problems

Old 24th Jan 2014, 22:17
  #461 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
I can have an educated guess as to what was in those emails...
Pathetic excuses and "poor me" stories.
Requests and/or bribes to remove your review. ("I feel I owe it to myself and my company to ask if you would reconsider...")
Outright lies.
Claims that the other negative reviews are fake and assertions that some random folk have it out for him for unknown reasons.
Warnings to avoid contact with Paul Kerry for your own good along with claims that has has an on-going defamation suit against me...
Lengthy accounts singing his own praises.

Oh... and did I say, outright lies?

Paul..

Last edited by PaulKerry; 25th Jan 2014 at 06:52.
PaulKerry is offline  
Old 25th Jan 2014, 09:12
  #462 (permalink)  
 
Join Date: Dec 2011
Location: Cambridge
Posts: 913
Likes: 0
Received 0 Likes on 0 Posts
A career opportunity:

>> News & Offers - Leading Flight Equipment, Pilot Supplies, Aircraft Equipment, Aviation Headsets

Jonzarno is offline  
Old 25th Jan 2014, 09:28
  #463 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Honesty not required.

Paul..
PaulKerry is offline  
Old 25th Jan 2014, 19:38
  #464 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
From Svend Merring Madsen
I´m still waiting for my gps-receiver:-(

I ordered a Duel gps XGPS150E about April 2013 to be used om my boat during the summer. I waited and waited. I got the first mail explaining why I hadn´t received the gps yet, I got the second mail explaining why I hadn´t received the gps yet. Both times it was due to delays in production. I understood and was patient. Finally I called England(from Denmark) asking how long I had to wait. I was told that my order was finalized meaning I should have received the item already. But I hadn´t received anything nor had I received any email about the delievery. In the meantime Duel Electronics had made a new and better gps receiver the Duel XGPS160 and I was intrested in getting that instead even if I had to pay a bit extra. Due to the long wait the employee in customer service offered to deliever the Duel XGPS160 without any additional cost to me. It had been a long wait, but I was looking forward to getting the better Duel XGPS160. The trouble is that I still havn´t received anything from Proviation though I paid a looong time ago. A strange way to conduct business:-(
Yet another poor, unfortunate person handing over money for goods that Nick doesn't actually possess.

Obtaining money by deception is called FRAUD !
Fraud is illegal. Fraud carries criminal penalties.

Paul..
PaulKerry is offline  
Old 26th Jan 2014, 18:48
  #465 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
From Arne Kjellström
VERY BAD

DO NOT EVER BUY ANYTHING FROM THIS COMPANY. THEY TAKE YOUR MONEY
AND DELIVERY NOTHING. YOU CAN NOT TRUST THEM!!!
PROVIATION SENDING MAIL BY MAIL WITHOUT FEELING JUST TO FOOL YOU,
AND LET THE TIME GO
DO NOT TRUST WHAT THEY SELF WRITE

Last edited by PaulKerry; 26th Jan 2014 at 22:58.
PaulKerry is offline  
Old 27th Jan 2014, 19:55
  #466 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Of course, the previous review was flagged (almost certainly dishonestly).
It was then followed by a flurry of positive reviews (which I suspect to be fake, of course).
The person who left a negative review has since reposted.

From Arne Kjellström
Ordered 05/09/13

I ordered; 1 Citizen Red Arrow Watch
1 Icom IC- A6E Pro Pack Flight Radio

I paid with my master card 583.44 GBP

Proviation.co.uk took the money but has NOT yet delivered anything
Paul..
PaulKerry is offline  
Old 28th Jan 2014, 00:22
  #467 (permalink)  
 
Join Date: Jun 2002
Location: Black Diamond AB (CEH2)
Posts: 6,677
Received 85 Likes on 52 Posts
Paul,

Out of interest, I went back to trustpilot.co.uk and of the six reviews that were previously there, five have been removed (pending review), after being reported by "a Trustpilot user".

Interestingly, the only one remaining is a one-star simply titled "Fraud".

PS I love your new word in post 25 - "flaggot"
India Four Two is offline  
Old 28th Jan 2014, 08:03
  #468 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
As per usual, at the regular time, that review was flagged and followed by a glowing review. Coincidence? I think not.

Bloviation's pattern becomes quite clear to anyone who spends enough time watching. I am quite certain that they are faking their own positive reviews.

Paul..
PaulKerry is offline  
Old 28th Jan 2014, 08:40
  #469 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Out of interest, I went back to trustpilot.co.uk and of the six reviews that were previously there, five have been removed (pending review), after being reported by "a Trustpilot user".
That page appears to have been shut down completely, now.

This thread is watched very closely by Nick, I think you'll find.

It must be so frustrating for him that he cannot simply remove our posts in order to hide what people are saying about him.

He must be so busy running about trying to defend his company against the things people are saying that it's no wonder that it seems that he hasn't got the time to keep on top of the orders he receives.

PS I love your new word in post 25 - "flaggot"
That's a neologism I coined some years ago - YouTube is another site which is full of them.

Paul..
PaulKerry is offline  
Old 28th Jan 2014, 13:01
  #470 (permalink)  
 
Join Date: Jun 2013
Location: Edinburgh
Posts: 159
Likes: 0
Received 0 Likes on 0 Posts
Here's someone else who should be reading this thread - he might appreciate a PM pointing him in this direction.

From Tony lourenco
Absolutely dreadful company with no customer service skills

I ordered an Ella flying jacket for my girlfriend before Xmas and am still waiting for it. Countless emails have been sent. This company offers live chat and also has phones that are never answered. I leave messages and have had no reply since the 15th January.
I can only think that Nick Ross must have his friends leaving positive reviews. I will definitely not be shopping here again.
Paul..
PaulKerry is offline  
Old 29th Jan 2014, 07:57
  #471 (permalink)  
 
Join Date: Mar 2010
Location: Bedford
Posts: 18
Likes: 0
Received 0 Likes on 0 Posts
Out of interest, I went back to trustpilot.co.uk and of the six reviews that were previously there, five have been removed (pending review), after being reported by "a Trustpilot user".

Interestingly, the only one remaining is a one-star simply titled "Fraud".
That was me.. I got fed up reading the fake-positive reviews, so reported a load of them and emailed trustpilot... They said there's nothing they can do as a valid order number was given. They were all re-instated

Trustpilot also emailed back with this useless response (they didn't even bother inserting the company name "DOMAIN").

Although I am unable to comment on the specific investigation, I can assure you, that we will look into DOMAIN. If we find any reason to take action, we will do so.
There seems to be no mechanism for them to detect/police fake-positives. It seems to assume that only negatives are worthy of investigation.
rob_k31 is offline  
Old 29th Jan 2014, 21:20
  #472 (permalink)  
 
Join Date: Sep 2006
Location: South Oxfordshire
Posts: 638
Received 17 Likes on 12 Posts
So how does Trustpilot check if order numbers are genuine?
Blues&twos is offline  
Old 29th Jan 2014, 21:29
  #473 (permalink)  
 
Join Date: Dec 2011
Location: Cambridge
Posts: 913
Likes: 0
Received 0 Likes on 0 Posts
I think the problem here is that, if any company posts fake reviews about its own performance, the order numbers will always be genuine as it is they that assign the numbers....

I do think that Trustpilot needs to find a way of addressing fake posts, whether negative or positive, especially in light of the stories about people selling their services as fake review writers.

If they don't do that, they will lose their credibility (obviously already happening here) and thus also their commercial attraction to businesses who pay to use them.
Jonzarno is offline  
Old 30th Jan 2014, 13:54
  #474 (permalink)  
 
Join Date: Jan 2008
Location: 35 ft above TOD
Age: 83
Posts: 22
Likes: 0
Received 0 Likes on 0 Posts
I agree completely with the above post, indeed I would go further. The post on Trustpilot, noted in 472 above, reappeared briefly yesterday morning, with the name removed. It was flagged again within minutes, and has not so far returned.

I consider that to be a dreadful breach of the whole spirit and intent of what Trustpilot is, or should be about. Once reviewed and returned, it should not be possible to reflag it.

Bearing in mind the value of some of the items allegedly not despatched, it would be entirely possible to see a case arising in the High Court. If the apellant argued that the apparent 'sea of green' displayed on Trustpilot swayed him to buy, then I suspect a good Barrister would have fun with the 'duty of care' requirement widely quoted in these compensation driven times.

That duty must, by definition, apply to Trustpilot, or the word trust has no value.

Any lawyers reading this thread?, love to hear your views.
caazimmer is offline  
Old 30th Jan 2014, 15:49
  #475 (permalink)  
 
Join Date: Dec 2011
Location: Cambridge
Posts: 913
Likes: 0
Received 0 Likes on 0 Posts
Just to illustrate my last post:

Write 50 good reviews on trustpilot | Anything Goes | Data Entry | Virtual Assistant
Jonzarno is offline  
Old 30th Jan 2014, 18:27
  #476 (permalink)  
 
Join Date: Jan 2008
Location: 35 ft above TOD
Age: 83
Posts: 22
Likes: 0
Received 0 Likes on 0 Posts
Jonzarno

Thanks for the interesting link, amazing the things people will do for $5!, and calls into question even more pointedly, how useful review sites really are.

I suppose the old chestnut 'Caveat emptor' is something we all know about, but it is rather difficult to 'emptor' when the sellers site is full of lovely green stars telling you how good he is, carefully selected of course.

Perhaps one way of addressing the problem would be to require a seller to say how many of his last 100 reviews were 2 star or less......but then who would pay a review service that imposed those restrictions?......answers on a postcard perhaps.....( for emptor read caveat)

Last edited by caazimmer; 30th Jan 2014 at 18:29. Reason: wrong word
caazimmer is offline  
Old 31st Jan 2014, 00:34
  #477 (permalink)  
 
Join Date: Jan 2008
Location: Denver, CO
Posts: 265
Likes: 0
Received 0 Likes on 0 Posts
Fascinating Thread!

Also, this: Home - AEAS

and a link from Nickie's cash-grab website

Visit our sister company, flySBA for general and commercial aviation consultancy services
rottenray is offline  
Old 31st Jan 2014, 09:51
  #478 (permalink)  
 
Join Date: Jan 2008
Location: lancs.UK
Age: 77
Posts: 1,191
Likes: 0
Received 0 Likes on 0 Posts
HA HA...AEAS...took a mere 3 years from founding (doesn't he mean "hatching" )...to "going live" (more like dead in the water!)

ANNNNDDDD......... in 2 1/2 "active" years, this mighty Trade association, with it's lofty aims, which took a further 3 years' gestation, has a vast membership of.......1 !!!! (which, according to the evidence available, is a scurrilous and disreputable outfit that satisfies none of the objectives of the "association".......OH, WAIT,....Now there's a coincidence! the same rogue trader's name is behind both.

£295 , to put a pretend logo on your enterprise?

HOW'S ABOUT joining " CONS" for free! (That's Campaign to Outlaw Nick's Scamming)
cockney steve is offline  
Old 31st Jan 2014, 12:32
  #479 (permalink)  
 
Join Date: Jan 2008
Location: 35 ft above TOD
Age: 83
Posts: 22
Likes: 0
Received 0 Likes on 0 Posts
Only if I get a nice logo.......with an aeroplane on it.
caazimmer is offline  
Old 2nd Feb 2014, 10:09
  #480 (permalink)  
 
Join Date: Jan 2008
Location: 35 ft above TOD
Age: 83
Posts: 22
Likes: 0
Received 0 Likes on 0 Posts
Interesting to see we have the company of one of our US cousins reading the thread....if you still watch rottenray, you are a lucky man to live there..spent some time there many years ago, great fun, great people, and remember so many parks and open spaces. Darn cold in the winter sometimes.....have you been bitten as well?
caazimmer is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.