Here's someone else who should be reading this thread - he might appreciate a PM pointing him in this direction.
From Tony lourenco
Absolutely dreadful company with no customer service skills
I ordered an Ella flying jacket for my girlfriend before Xmas and am still waiting for it. Countless emails have been sent. This company offers live chat and also has phones that are never answered. I leave messages and have had no reply since the 15th January.
I can only think that Nick Ross must have his friends leaving positive reviews. I will definitely not be shopping here again.
Paul..