EK CCM's Fired
Join Date: Jun 2005
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Mascarpone
Your need to hurl insults and make comments about sailing, first class food and peoples private lives, pretty well defines you. Your immaturity is truly astounding. I pray you are not a Purser or SFS, because it sounds like you are the personification of the problem that IFS is experiencing.
Your need to hurl insults and make comments about sailing, first class food and peoples private lives, pretty well defines you. Your immaturity is truly astounding. I pray you are not a Purser or SFS, because it sounds like you are the personification of the problem that IFS is experiencing.
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Dudes...... what is the title of this site again? I can't seem to remember in all this excitement ...was it Professional Pilots' Ruin'er Network, or Professional Prunes RoomHer Nitwork... Professin'Hell Hitworks Get work... I am completely flabbergasted... could someone defuzzify the mudlicious slander of the IFS Dee/part/meant on this site... don't they have their own forum...? Take off, eh!
mach-hog
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Many of you are upset and concerned of the recent restructure Ek has made within their IFS unit. Iwould say I am quite surprised at the quick announcement.
It is one thing to have your crew members like you, and it is another thing to be an effective manager. It was clear to Ek Management that neither of these managers were effective to handle and manage Ek's rapid expantion. I am quite definate that when Senior management make internal restructures, they are concerned with performance as opposed to the popularity of certain Cabin Crew Managers.
For an airline to grow and maintain stability within its IFS unit, it requires all crew members to be guided into professional workers. This can only be supported by Cabin Crew Managers.
Ek requires managers who can lead an airline into the new future.
All the best to those managers.
**
It is one thing to have your crew members like you, and it is another thing to be an effective manager. It was clear to Ek Management that neither of these managers were effective to handle and manage Ek's rapid expantion. I am quite definate that when Senior management make internal restructures, they are concerned with performance as opposed to the popularity of certain Cabin Crew Managers.
For an airline to grow and maintain stability within its IFS unit, it requires all crew members to be guided into professional workers. This can only be supported by Cabin Crew Managers.
Ek requires managers who can lead an airline into the new future.
All the best to those managers.
**
Join Date: Mar 2001
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ITU,
Spot on. Leaving personalities behind, I don't know most of them anyway. EK used to be a small airline and we had a lot of managers that operated well in that environment. 20 years later as the airline has grown in size it is clear that the skills of some of the management haven't. In a small company, 'horse trading' and to a degree 'crisis managment' can work without unduely upsetting the apple cart.
As a company grows the small decisions have to be thought through to make certain that the full implications have been understood. When people start 'pleasing their mates' in this environment it results in all sorts of unwanted consequences. We all know in Business that a great many people are promoted to their level of incompetence. The reason they get stuck as middle managers is not because they are that great but because those further up the tree do not feel they would cope with any more responsibility. From what I have seen at EK we have some great employees. But, we also have significant deadwood that have been stifling the growth of the airline. There are some people that are largely uneducated and others that are plain corrupt, controlling our lives in all sorts of areas.
Cerberus
Spot on. Leaving personalities behind, I don't know most of them anyway. EK used to be a small airline and we had a lot of managers that operated well in that environment. 20 years later as the airline has grown in size it is clear that the skills of some of the management haven't. In a small company, 'horse trading' and to a degree 'crisis managment' can work without unduely upsetting the apple cart.
As a company grows the small decisions have to be thought through to make certain that the full implications have been understood. When people start 'pleasing their mates' in this environment it results in all sorts of unwanted consequences. We all know in Business that a great many people are promoted to their level of incompetence. The reason they get stuck as middle managers is not because they are that great but because those further up the tree do not feel they would cope with any more responsibility. From what I have seen at EK we have some great employees. But, we also have significant deadwood that have been stifling the growth of the airline. There are some people that are largely uneducated and others that are plain corrupt, controlling our lives in all sorts of areas.
Cerberus
Join Date: Jul 2005
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C'mon Guys
Flight deck and cabin crew are still one team! We will ALL be affected by the changes.
Flight deck and cabin crew are still one team! We will ALL be affected by the changes.
Team my arse, have a look around, you're on your own!
Join Date: Sep 2005
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Thank you for your support guys.
We are one team and hopefully most of us know that.
Personally, i have a lot of respect for u guys up front. Perhaps the new crew are sometimes a little nervous to come and see you and as you know some flights there just isn't the time.
But anyway, back to the issue - the cabin crew are generally really very upset about what has happened. It will affect us in a big way. I have been here for 11 years and there isn't one person in the office who knows me anymore! The people who have gone were much respected by us, and they were caring people who have gone out of their way to help lots of people - in their own time as well.
We are one team and hopefully most of us know that.
Personally, i have a lot of respect for u guys up front. Perhaps the new crew are sometimes a little nervous to come and see you and as you know some flights there just isn't the time.
But anyway, back to the issue - the cabin crew are generally really very upset about what has happened. It will affect us in a big way. I have been here for 11 years and there isn't one person in the office who knows me anymore! The people who have gone were much respected by us, and they were caring people who have gone out of their way to help lots of people - in their own time as well.
Join Date: May 2005
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With the likes of PF to name but one why would anyone in their right mind wish to visit the F/D?
Or reassure me by telling me that he has gone.
As to going out downroute, well I get a wee tired of the same fattys' and lot everywhere we go, but has it struck anyone that the demography has changed? Although we do manage a night out at least on one roster, cabin crew are not flying the same patterns as F/D, then there are the F/D changes on some routes and so on, trust me boys it ain't that easy!
Or reassure me by telling me that he has gone.
As to going out downroute, well I get a wee tired of the same fattys' and lot everywhere we go, but has it struck anyone that the demography has changed? Although we do manage a night out at least on one roster, cabin crew are not flying the same patterns as F/D, then there are the F/D changes on some routes and so on, trust me boys it ain't that easy!
Join Date: Jul 2005
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Seaman....
If flight deck make themselves accessible, actually take time to break down some of the barriers that are perceived to be there by the cabin crew
I don't beg for 23 year old kids for their company and slapper conversation. Been around the block too often.
Join Date: Sep 2005
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I'm sorry guys, about that dinner, has someone actually thought that some of you actually pull the same stunt!! Not that it's right, however, decide on how to settle the bill before you order!!
Try be a bit more individual in judging people.
The amount of time I've spent alone with you guys going out for a drink and dinner by myself, because no one of our crew has showed up is numerous! And then having to listen to flight stories whole night long in stead of other interests in life...
That doesn't mean I won't go out for dinner anymore, because not everyone is the same. We all have our own agenda's and things to do, especially if and when we finally get that layover we bid for!! As you may encounter as well, is that our bidding system isn't that crew friendly, so if we are "blessed" to get something to our liking, let us enjoy that as well in our own way. There are different ways of being a team, and going out on the piss and getting hammered isn't on everyones' idea of having a good time and switching of from work.
Lets keep some respect for eachother here! When you start there, you got something going!
Try be a bit more individual in judging people.
The amount of time I've spent alone with you guys going out for a drink and dinner by myself, because no one of our crew has showed up is numerous! And then having to listen to flight stories whole night long in stead of other interests in life...
That doesn't mean I won't go out for dinner anymore, because not everyone is the same. We all have our own agenda's and things to do, especially if and when we finally get that layover we bid for!! As you may encounter as well, is that our bidding system isn't that crew friendly, so if we are "blessed" to get something to our liking, let us enjoy that as well in our own way. There are different ways of being a team, and going out on the piss and getting hammered isn't on everyones' idea of having a good time and switching of from work.
Lets keep some respect for eachother here! When you start there, you got something going!
Join Date: May 2005
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Who was the F/O now captain from canada who always manages to wiggle himself out of paying the bill? FG?
Ding ding you are right! and not just that but they want to impose their order while they are there, screw the girls when they can and tell us about their new house in Guantanamo bay!
And the porsche that's on the way.
And they are always moaning about money!
Ding ding you are right! and not just that but they want to impose their order while they are there, screw the girls when they can and tell us about their new house in Guantanamo bay!
And the porsche that's on the way.
And they are always moaning about money!
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Mascarpone,
I understand where you are comming from, and I understand where they are comming from. The point is that everyone always generelises and forgets that we are all individuals!!!
And yes, on the cc's end of the story, the cockboys can be very intimidating and scary to talk to.
From the cockboys' side, the crew sometimes are like a kindergarden-crew they have to work with.
So, I'm not pointing fingers, just pointing out that as we are all supposed to adults, lets just try and act like them. And if it means that cc have to lead by example, so be it, however if it is the cockboys, so be it too!!
I understand where you are comming from, and I understand where they are comming from. The point is that everyone always generelises and forgets that we are all individuals!!!
And yes, on the cc's end of the story, the cockboys can be very intimidating and scary to talk to.
From the cockboys' side, the crew sometimes are like a kindergarden-crew they have to work with.
So, I'm not pointing fingers, just pointing out that as we are all supposed to adults, lets just try and act like them. And if it means that cc have to lead by example, so be it, however if it is the cockboys, so be it too!!
Join Date: May 2005
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Oh ! Desert whine pitty you are no good for me just another fore-akh-skin!
Your post is too long and I have no time!
Good night, and if you have a manual for the porsche keep it under your pillow and toss on it as much as you like!
Ding ding good on you good sense!
Still are cock boys this lot what can I say? They can't take criticism and want the F/D door open?
doubt it unles you are a 33DD.
Sexist pigs!
Your post is too long and I have no time!
Good night, and if you have a manual for the porsche keep it under your pillow and toss on it as much as you like!
Ding ding good on you good sense!
Still are cock boys this lot what can I say? They can't take criticism and want the F/D door open?
doubt it unles you are a 33DD.
Sexist pigs!
Join Date: Jul 2002
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I can understand that you might be surprised that during a 14hr sector none of the crew have been to visit the cockpit but do you realise what is happening in the cabin?
1. some pursers still discourage movements by crew between cabin classes.
2. for example a SYD/MEL trip all crew are on duty for the first service and then half go straight down to the bunks for their break. During this time the remaining crew are kept well busy clearing up, doing preps for the next service/sector aswell as maintaining the cabin they cant afford the time to visit the flight deck and leave the other crew alone. Then the break shifts swap over before its all hands on deck for the final service before landing.
As for some of your other points it goes both ways believe me. Ive also been ignored by flight deck crew in hotel lobbies, or could it be that people do look different out of uniform and they've not recognised you?
Dont take any of it personal. Im not a person big on attending the crew dinners because after spending that 14hr sector, the last thing i'd want to do is go for dinner with the same cabin crew. Although i always make a point of thanking the tech crew at the end of the trip rather than being the 5th person to shout out loud on the crew bus asking how many flying hours ive just accumulated!
1. some pursers still discourage movements by crew between cabin classes.
2. for example a SYD/MEL trip all crew are on duty for the first service and then half go straight down to the bunks for their break. During this time the remaining crew are kept well busy clearing up, doing preps for the next service/sector aswell as maintaining the cabin they cant afford the time to visit the flight deck and leave the other crew alone. Then the break shifts swap over before its all hands on deck for the final service before landing.
As for some of your other points it goes both ways believe me. Ive also been ignored by flight deck crew in hotel lobbies, or could it be that people do look different out of uniform and they've not recognised you?
Dont take any of it personal. Im not a person big on attending the crew dinners because after spending that 14hr sector, the last thing i'd want to do is go for dinner with the same cabin crew. Although i always make a point of thanking the tech crew at the end of the trip rather than being the 5th person to shout out loud on the crew bus asking how many flying hours ive just accumulated!
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Sorry
I did not mean to add fuel to the fire.
I'm one of the rare ones that visits the deck regularly and Im am also the one delegated "social coordinator" most the time.
I am married to a pilot so can see both sides....in the end it just comes down to respect for each other.
Can we now get back to the real reason for this thread?
I did not mean to add fuel to the fire.
I'm one of the rare ones that visits the deck regularly and Im am also the one delegated "social coordinator" most the time.
I am married to a pilot so can see both sides....in the end it just comes down to respect for each other.
Can we now get back to the real reason for this thread?
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Perhaps this article on ITP might enlighten some of you as to what is really happening, TD wants to bring in his colleagues from BA......
Emirates in top management cull
by Rhys Jones ([email protected])
EMIRATES AIRLINE has axed a number of its senior management in a bid to halt the slipping service standards on many of its flights, Arabian Business can reveal.
Terry Daly, Emirates' senior vice president, service delivery, sacked the staff last week after having previously called a meeting to highlight the decline in service standards on the Dubai-based carrier's flights. Senior Emirates executives are now braced for a wave of challenges to the dismissals.
"I can confirm the meeting took place," said Mike Simon, senior vice president of corporate communications at Emirates. "There were not widespread dismissals - there were eight [sackings] and more information will be released pending the result of the staff's appeal."
Earlier this year Emirates, which operates flights to 77 cities in 54 countries, issued a warning to its 5600 cabin crew staff about service standards. A letter to senior airline stewards from Daly urged them to improve their quality of service, galley behaviour, attitude, grooming, cabin monitoring and to reduce noise levels.
"I am very sad to say that we have been receiving more and more reports about our standards slipping," said Daly in the internal memo. "I stood watching one of our peak departure periods recently and I was appalled at some of the things I saw."
Since its launch in 1985, Emirates has received more than 250 international awards in recognition of its efforts to provide high levels of customer service, including Airline of the Year and Best Customer Service. Although the carrier insists on consistently high service standards it has previously acknowledged that many of its 25,000 staff fail to meet them.
"Given the scale, it is inevitable that there will be some differences in cultural outlook and in attitude. Many of our cabin crew are working in their first overseas employment ever and we appreciate that some may have difficulties in adjusting to a new and working environment," said an Emirates Airline spokesperson. "Emirates prides itself on taking customer feedback seriously. The letters to our in-flight staff were written in order to refocus and re-engage our crew on key areas which our customers say are important," the carrier's spokesperson added.
Sources within Emirates told Arabian Business that Daly, who previously worked for British Airways (BA) in the region is keen to replace the dismissed staff with some of his former colleagues at the UK flag carrier.
Daly was previously BA's general manager for its passenger and cargo business and later became the airline's area manager for the Middle East - a position based in Dubai.
All eyes will be on Emirates in the coming weeks and months as it is one of the launch carriers of the eagerly anticipated A380 super-jumbo aircraft. As such, Daly's initiative is seen as a move to match his former employer, BA's reputation as the world leader for providing high-quality in-flight service.
Emirates in top management cull
by Rhys Jones ([email protected])
EMIRATES AIRLINE has axed a number of its senior management in a bid to halt the slipping service standards on many of its flights, Arabian Business can reveal.
Terry Daly, Emirates' senior vice president, service delivery, sacked the staff last week after having previously called a meeting to highlight the decline in service standards on the Dubai-based carrier's flights. Senior Emirates executives are now braced for a wave of challenges to the dismissals.
"I can confirm the meeting took place," said Mike Simon, senior vice president of corporate communications at Emirates. "There were not widespread dismissals - there were eight [sackings] and more information will be released pending the result of the staff's appeal."
Earlier this year Emirates, which operates flights to 77 cities in 54 countries, issued a warning to its 5600 cabin crew staff about service standards. A letter to senior airline stewards from Daly urged them to improve their quality of service, galley behaviour, attitude, grooming, cabin monitoring and to reduce noise levels.
"I am very sad to say that we have been receiving more and more reports about our standards slipping," said Daly in the internal memo. "I stood watching one of our peak departure periods recently and I was appalled at some of the things I saw."
Since its launch in 1985, Emirates has received more than 250 international awards in recognition of its efforts to provide high levels of customer service, including Airline of the Year and Best Customer Service. Although the carrier insists on consistently high service standards it has previously acknowledged that many of its 25,000 staff fail to meet them.
"Given the scale, it is inevitable that there will be some differences in cultural outlook and in attitude. Many of our cabin crew are working in their first overseas employment ever and we appreciate that some may have difficulties in adjusting to a new and working environment," said an Emirates Airline spokesperson. "Emirates prides itself on taking customer feedback seriously. The letters to our in-flight staff were written in order to refocus and re-engage our crew on key areas which our customers say are important," the carrier's spokesperson added.
Sources within Emirates told Arabian Business that Daly, who previously worked for British Airways (BA) in the region is keen to replace the dismissed staff with some of his former colleagues at the UK flag carrier.
Daly was previously BA's general manager for its passenger and cargo business and later became the airline's area manager for the Middle East - a position based in Dubai.
All eyes will be on Emirates in the coming weeks and months as it is one of the launch carriers of the eagerly anticipated A380 super-jumbo aircraft. As such, Daly's initiative is seen as a move to match his former employer, BA's reputation as the world leader for providing high-quality in-flight service.
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Come on Smegma..."sources within Emirates..." it may or may not be true, but quoting "sources" is the oldest jounalistic trick in the book. The simple fact is if people (crew) are not performing then it comes down to either training or management. TD has looked at training and now management, he would appear to be one of the few senior managers prepared to make a decision. I do not know any of the CCMs, but just because some were well liked, doesn't make them good at their jobs.