Merged: Qantas:The Trashing Of A Brand
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Qantas
The "Flying Circus" managed by the "Assclowns"
If it wasnt so sad it would be hilarious.
TMAK
Qantas was once known for its service and its engaging friendly staff
That is until Scrotum Face got his hands on it.
If you think the service is bad now wait until the A380 hits the skyways.
Any new aircraft type requires a number of experienced operators who have been given proper training and who are properly resourced.
With the A380 you will receive none of the above.
Give it about 18months before you even consider booking a ride on one.
Another cluster F@#k in the making.
If it wasnt so sad it would be hilarious.
TMAK
Qantas was once known for its service and its engaging friendly staff
That is until Scrotum Face got his hands on it.
If you think the service is bad now wait until the A380 hits the skyways.
Any new aircraft type requires a number of experienced operators who have been given proper training and who are properly resourced.
With the A380 you will receive none of the above.
Give it about 18months before you even consider booking a ride on one.
Another cluster F@#k in the making.
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Qantas Management are Tops
Writing this in the subject definitely attracts attention 'cause readers must think.......stubby is off his rocker.
Nah, I haven't turned ..............
Totally agree speedbird,
But WHY should this action surprise you????
These "chumps" that we've been lumped for the past 3 years have been an utter disgrace. I don't want to bore you all with the litany of management failures these polluka's have resided over-but needless to say that the Mod's would punt me for exposing this inaction ( again !
)
Anyways, 'just heard our Head Of People
speak ( on ABC radio) re: the Engineers dispute. He referred to our esteemen colleagues ( E&M) as.....
"These people.........."
THESE PEOPLE
Let me tell you KB......these people are human beings who have contributed plenty to this airline............. not like you.
Get with the program buddy.
Get out of your fortress on QCA/9 and mingle with the troops and hear first hand the disdain people hold you in !!
Nah, I haven't turned ..............
Totally agree speedbird,
But WHY should this action surprise you????
These "chumps" that we've been lumped for the past 3 years have been an utter disgrace. I don't want to bore you all with the litany of management failures these polluka's have resided over-but needless to say that the Mod's would punt me for exposing this inaction ( again !
)Anyways, 'just heard our Head Of People
speak ( on ABC radio) re: the Engineers dispute. He referred to our esteemen colleagues ( E&M) as....."These people.........."
THESE PEOPLE
Let me tell you KB......these people are human beings who have contributed plenty to this airline............. not like you.
Get with the program buddy.
Get out of your fortress on QCA/9 and mingle with the troops and hear first hand the disdain people hold you in !!
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Recoverable Damage ?
The damage done to the Qantas Brand and its reputation may be irreparable.
The service, the aging aircraft,the failed buyout,the delays,the cancellations,the management contempt for customers and zero morale amongst staff have destroyed any affection that Australians and international travellers once had for the flying Kangaroo.
I doubt that even the best advertising company in the world could resurrect the fortunes of this decaying airline
The service, the aging aircraft,the failed buyout,the delays,the cancellations,the management contempt for customers and zero morale amongst staff have destroyed any affection that Australians and international travellers once had for the flying Kangaroo.
I doubt that even the best advertising company in the world could resurrect the fortunes of this decaying airline
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I don't think it's irreparable. A change of management and some investment back into the company and it's people would be such a breath of fresh air that morale (and therefore service/performance) would be boosted greatly.
If one good thing has come out of this whole debacle, it's the word Assclowns. Perfect.
If one good thing has come out of this whole debacle, it's the word Assclowns. Perfect.
Cjam, you had better hope that Dixon and Co. leave before the A380 arrives.
While I am an amateur regarding human resources, I expect that the A380 has enough people on board to generate a riot that the CC cannot control.
Think four football teams on end of season excursions and contract cabin crew who have no brand loyalty and know that any efforts they make to restore a harmonious situation will not be rewarded.
I am telling anyone I know not to fly QF. Management appear not to be concentrated on what matters to me.
While I am an amateur regarding human resources, I expect that the A380 has enough people on board to generate a riot that the CC cannot control.
Think four football teams on end of season excursions and contract cabin crew who have no brand loyalty and know that any efforts they make to restore a harmonious situation will not be rewarded.
I am telling anyone I know not to fly QF. Management appear not to be concentrated on what matters to me.
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Hey Sunfish...I don't know much about the A380 or how it's going to be crewed but I do find your 'four football teams' scenario a little bit fantastic . I hope I'm right for the sake of the travelling pax that aren't involved in ball sports. I just feel that Qantas isn't quite dead in the water yet. There are a heck of a lot of good people (the majority) who work for Qantas and they will still have their strong work ethic long after GD has retired to the beach and is wondering why nobody returns his phone calls. As long as the employees aren't in for another round of the same as far as management goes , then I think they will box their way out of it. If they do get more of the same then it will be a different story.
If a new boss stepped up and showed that the staff are a valued and important and vital part of the company it would be so refreshing and such a relief that morale and therefore customer service and OTP etc would improve out of sight. That is what I think. Really I just wanted to refute argus.moon's statement that the damage done is beyond repair.
Cheers.
If a new boss stepped up and showed that the staff are a valued and important and vital part of the company it would be so refreshing and such a relief that morale and therefore customer service and OTP etc would improve out of sight. That is what I think. Really I just wanted to refute argus.moon's statement that the damage done is beyond repair.
Cheers.
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Originally posted by the Professor.....
Professor....Can you back up your statement and give us the new destinations that QF is flying to (in the last decade) that has lead to this growth that you mention?...
I seem to remember destinations that QF does not fly to anymore....in fact lot's of them.
Perhaps the growth you are talking about is a negative one.....
QF has grown its international operation significantly in the past decade which has little to do with the AN collapse.
I seem to remember destinations that QF does not fly to anymore....in fact lot's of them.
Perhaps the growth you are talking about is a negative one.....
Lets see...QF did to fly to Vancouver, Toronto(albeit briefly), Paris, Belgrade, Rome, Athens, Manchester, Amsterdam,Nadi and I am sure their are more if we went back further. SQ has 52 destinations on the 777 alone. CX, Malaysian, Thai would have a swag more destinations than QF. The thought process is to run fuel hungry (maintenance hungry) tired 744s to LAX,LHR,FRA,JNB more often and forget the rest. If you have business in Rome the answer is QF to HKG then CX to Rome. God help the next CEO, the staff will again be called upon to rescue the airline.....
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I firmly believe that the majority of folk at QF are the best money can buy ! and considering what FOG pays that is truely "Amazing" !!
Oust the current management and watch the "team" perform again.
There is no other company I want to work for, but unless this management go then I will.
Oust the current management and watch the "team" perform again.
There is no other company I want to work for, but unless this management go then I will.
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Busdriver,
Pleeeease dont compare what SQ and MH do with what you reckon Qannnass SHOULD do. Qannass is based in a tinpot country with a tiny population at the end of the line with no geographical significance at all. SQ and MH and EK etc have a much lower cost base thanks to cheap labor, they have been blessed with location providing them with tons of thru traffic, they are bordered by huge populations of emerging middle class travellers and mate they offer service that actually attracts pax.
Its wasted effort to ever think QF will be on the same footing as these carriers - why would a small country like oz be flying the flag carriers flag all around the world. QF will probably shrink back into the insignificant airline it should always have been without being propped up by the tax payer for most of its life.
Change is going to happen. Stop pretending flag carriers are the beginning and end of aviation. The future is asia or the middle east.
Pleeeease dont compare what SQ and MH do with what you reckon Qannnass SHOULD do. Qannass is based in a tinpot country with a tiny population at the end of the line with no geographical significance at all. SQ and MH and EK etc have a much lower cost base thanks to cheap labor, they have been blessed with location providing them with tons of thru traffic, they are bordered by huge populations of emerging middle class travellers and mate they offer service that actually attracts pax.
Its wasted effort to ever think QF will be on the same footing as these carriers - why would a small country like oz be flying the flag carriers flag all around the world. QF will probably shrink back into the insignificant airline it should always have been without being propped up by the tax payer for most of its life.
Change is going to happen. Stop pretending flag carriers are the beginning and end of aviation. The future is asia or the middle east.
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Geoff was interviewed today on 702 ABC and the line is the same. Management is totally responsible for the profitability of the airline... the employees count for nought; therefore employees are not entitled to anything but a fraction of the rises and bonuses that management receive.
Margaret Jackson was of the same opinion. The rot starts from the top.
Margaret Jackson was of the same opinion. The rot starts from the top.
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Is Anyone Listening?...Does Anyone See?
Surely not everyone in management is blind to the damage being done to Qantas.
Borghetti is one of the few survivors of the TAA takeover.He has been here 30years.
There must be others who can see what is happening.
What about Leigh Clifford?
Is he so old and doddery that he is blind to the situation?
Somewhere in QCA a rebellion is brewing.Are they all so concerned with lining their pockets they just dont give a rats rissole anymore?
I live in hope.
Then again perhaps the questions I ask are rhetorical..the answers are obvious.
Hudson Fysh must be turning in his grave.
Someone shoot this Roo and put it out of its misery.
Borghetti is one of the few survivors of the TAA takeover.He has been here 30years.
There must be others who can see what is happening.
What about Leigh Clifford?
Is he so old and doddery that he is blind to the situation?
Somewhere in QCA a rebellion is brewing.Are they all so concerned with lining their pockets they just dont give a rats rissole anymore?
I live in hope.
Then again perhaps the questions I ask are rhetorical..the answers are obvious.
Hudson Fysh must be turning in his grave.
Someone shoot this Roo and put it out of its misery.
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Qantas trashes the brand to save the business
Ben Sandilands, Crikey, writes:
There is a lot more happening at (and to) Qantas than the industrial strife that has trashed its schedule over higher pay for maintenance engineers.
Rewind no further than the start of the year and Qantas was in significant trouble with its product -- but not yet its profitability -- well before the mechanics spat the dummy and the cost of fuel went sky high.
Flying with the carrier was already a grubby experience with unreliable and dirty aircraft. The bonus-driven cost-cutting culture was slashing deep into the heart of the legacies of excellence and respect for technical skills, hacking away at expenditure that could be deemed irrelevant to the next set of financial results.
The airline was dead lucky that an electrical failure to a 747 already close to Bangkok Airport happened where it did, in still air in broad daylight, and not over Antarctica, where it had been on New Year’s Eve, which would almost certainly have ended in tragedy.
It was dead lucky with incompetent flying standards that nearly exhausted the fuel on a Perth flight approaching Sydney. It had been lucky with inferior piloting on a Jetstar flight at Melbourne last July.
Even on home territory it was having maintenance screw-ups, such as nitrogen in oxygen tanks, and water from blocked drains getting into electrical systems.
There was a shortage of spare parts, great for lowering inventory costs, at key ‘outstations’ causing delays while the likes of replacement engines were ferried in, and its was starting to call the police to protect itself from aggrieved customers.
Like many other airlines, Qantas knows that in the medium term, new aircraft technology will mean that the work practices of today’s in-house maintenance units will inevitably go the way of the dinosaur.
The next generation of Airbuses and Boeings eliminates much of the old ways of servicing jets. There are very good reasons why any airline would contemplate outsourcing maintenance of the coming generation of passenger aircraft to centralised facilities. Engineers know that too. It is time for serious dialogues over how and where the skills of engineers will be required and deployed.
But unfortunately for Qantas, it isn’t time to be flying a large number of old jets with an astonishingly high tally of time-limited defects, overseen by less experienced (if not inexperienced) replacements for critically important maintenance staff who haven’t received a pay increase in a considerable time.
Where Qantas management wants to go is crystal clear. It wants a stripped-down set of core enterprises like fleet, airline operations and loyalty programs, all leveraging a brand that it might perhaps dimly comprehend is being diminished by the current situation. It wants to centralise the rewards and externalise the costs and risks.
Qantas management wants to be unencumbered by any labour that can be replaced by outside agreements. It wants to cut loose from legacy inefficiencies. But it seems to have lost sight of the need to carry the customers with it, using the jets it now has, in a clean, reliable and fully operational state.
There is a lot more happening at (and to) Qantas than the industrial strife that has trashed its schedule over higher pay for maintenance engineers.
Rewind no further than the start of the year and Qantas was in significant trouble with its product -- but not yet its profitability -- well before the mechanics spat the dummy and the cost of fuel went sky high.
Flying with the carrier was already a grubby experience with unreliable and dirty aircraft. The bonus-driven cost-cutting culture was slashing deep into the heart of the legacies of excellence and respect for technical skills, hacking away at expenditure that could be deemed irrelevant to the next set of financial results.
The airline was dead lucky that an electrical failure to a 747 already close to Bangkok Airport happened where it did, in still air in broad daylight, and not over Antarctica, where it had been on New Year’s Eve, which would almost certainly have ended in tragedy.
It was dead lucky with incompetent flying standards that nearly exhausted the fuel on a Perth flight approaching Sydney. It had been lucky with inferior piloting on a Jetstar flight at Melbourne last July.
Even on home territory it was having maintenance screw-ups, such as nitrogen in oxygen tanks, and water from blocked drains getting into electrical systems.
There was a shortage of spare parts, great for lowering inventory costs, at key ‘outstations’ causing delays while the likes of replacement engines were ferried in, and its was starting to call the police to protect itself from aggrieved customers.
Like many other airlines, Qantas knows that in the medium term, new aircraft technology will mean that the work practices of today’s in-house maintenance units will inevitably go the way of the dinosaur.
The next generation of Airbuses and Boeings eliminates much of the old ways of servicing jets. There are very good reasons why any airline would contemplate outsourcing maintenance of the coming generation of passenger aircraft to centralised facilities. Engineers know that too. It is time for serious dialogues over how and where the skills of engineers will be required and deployed.
But unfortunately for Qantas, it isn’t time to be flying a large number of old jets with an astonishingly high tally of time-limited defects, overseen by less experienced (if not inexperienced) replacements for critically important maintenance staff who haven’t received a pay increase in a considerable time.
Where Qantas management wants to go is crystal clear. It wants a stripped-down set of core enterprises like fleet, airline operations and loyalty programs, all leveraging a brand that it might perhaps dimly comprehend is being diminished by the current situation. It wants to centralise the rewards and externalise the costs and risks.
Qantas management wants to be unencumbered by any labour that can be replaced by outside agreements. It wants to cut loose from legacy inefficiencies. But it seems to have lost sight of the need to carry the customers with it, using the jets it now has, in a clean, reliable and fully operational state.
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The head honcho of American Airlines said way back in the 70's that the best airline is one that doesn't have any aircraft... in other words charter in. Is QANTAS on the way to proving it?
Those people who say QANTAS has expanded their routes must be counting all the code share flights.
My $0.02 worth.
Those people who say QANTAS has expanded their routes must be counting all the code share flights.
My $0.02 worth.
short flights long nights
I am shocked, but I think Ben is making a lot of sense (at last
)
)
