Merged: Qantas:The Trashing Of A Brand
Yep the Costco vs Walmart debate has been done on here before. Wall Street don't particularly like Costco saying that they are too generous to their staff.
This is the great divide. Costco looks after its employees who look after its customers. Qantas looks after it's shareholders. I guess which is the better approach is up for debate.
The thing to remember as a company is that when times get tough you may need to rely on the goodwill of the staff. This is something that Southwest and Costco have. People will go the extra mile for you. People in Southwest have even been known to come in on their days off or stay behind for free. I have the impression that this doesn't really exist in QF anymore.
This is the great divide. Costco looks after its employees who look after its customers. Qantas looks after it's shareholders. I guess which is the better approach is up for debate.
The thing to remember as a company is that when times get tough you may need to rely on the goodwill of the staff. This is something that Southwest and Costco have. People will go the extra mile for you. People in Southwest have even been known to come in on their days off or stay behind for free. I have the impression that this doesn't really exist in QF anymore.
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There are still some "lube'd" up snakes who will come in on their days off. There is still plenty of self-interest around, as opposed to goodwill.
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I kinda get what the anti QF bunch here are gettin at. The service onboard QF these days is pretty bad - good seats and IFE etc but its clear many C/C should be working someplace else cos all they do is piss off the customer. Thats not cool - they are the customer after all. Same with the thread here bragging about industrially inspired delays to QF services - its kinda crappin in your own nest. You cant brag about how its the staff that make QF a good airline when you are proud of the damage you are doing to the reliability of the service provided.
My 2 cents.
My 2 cents.
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Hi
Heard a vicious rumour that Mr Dixon will soon be charged over the cargo price-fixing saga. Is this just one of the countless baseless rumours filtering out of Qantas offices, or is there some legitimacy to it?
Heard a vicious rumour that Mr Dixon will soon be charged over the cargo price-fixing saga. Is this just one of the countless baseless rumours filtering out of Qantas offices, or is there some legitimacy to it?
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Charged by who, Australian or US authorities?
Indeed, the Australian United Stated Extradition Treaty allows for him to be extradited:
It would be interesting to see if this is just a nice rumor...
Indeed, the Australian United Stated Extradition Treaty allows for him to be extradited:
ARTICLE II
(1) Persons shall be delivered up according to the provisions of this
Treaty for any of the following offences provided these offences are punishable
by the laws of both Contracting Parties by a term of imprisonment exceeding
one year or by death:
...
19. Fraud by an agent, bailee, banker, factor or trustee, by a director or
officer of a company or by a promoter of a company, whether existing
or not.
(1) Persons shall be delivered up according to the provisions of this
Treaty for any of the following offences provided these offences are punishable
by the laws of both Contracting Parties by a term of imprisonment exceeding
one year or by death:
...
19. Fraud by an agent, bailee, banker, factor or trustee, by a director or
officer of a company or by a promoter of a company, whether existing
or not.
From Flug's link:
It was almost belted into me in my first job that the job of management is to maximise the long term value of the company.
Any idiot can maximise short term value by screwing over their staff and running down their assets (for example doing the minimum legal maintenance).
........Unfortunately it appears that that is exactly what QF's management appear to be doing - short term profits at the expense of long term value.
"Wall Street is in the business of making money between now and next Tuesday," he said. "We're in the business of building an organization, an institution that we hope will be here 50 years from now. And paying good wages and keeping your people working with you is very good business."
Any idiot can maximise short term value by screwing over their staff and running down their assets (for example doing the minimum legal maintenance).
........Unfortunately it appears that that is exactly what QF's management appear to be doing - short term profits at the expense of long term value.
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With Dixon and the board in JFK for the board meeting, wouldn't it be great if he got served a summons, or better yet led away in hand cuffs while he is there.
I find it hard that only one executive is guilty in all this. It went on for years and it seems only one person knew about it. Maybe Dixon just thought it was he outstanding management ability that had freight raking in the cash.
I find it hard that only one executive is guilty in all this. It went on for years and it seems only one person knew about it. Maybe Dixon just thought it was he outstanding management ability that had freight raking in the cash.
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Bed Buddy
Qantas have been looking to get into bed with someone for awhile.
With US Aviation Industry in crisis now would be a good time to commennce foreplay with someone like AA.
Qantas is in a great position to dictate favourable terms with any intercompany coitus.
If I know Dixon it would definitely a rear entry consummation.
Scrotum Face is definitely an "up the butt"kinda guy.
Just ask his last girlfriend.
The pregnancy was just a "slip up"..... metaphorically speaking
With US Aviation Industry in crisis now would be a good time to commennce foreplay with someone like AA.
Qantas is in a great position to dictate favourable terms with any intercompany coitus.
If I know Dixon it would definitely a rear entry consummation.
Scrotum Face is definitely an "up the butt"kinda guy.
Just ask his last girlfriend.
The pregnancy was just a "slip up"..... metaphorically speaking
Last edited by jet.jackson; 16th Jun 2008 at 10:14.
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God help Qantas pilots if that's the case !
Don't AA pilots have a scope clause?
Where would that leave Qantas pilots in a OneWorld Mega carrier?
PS JJ it couldn't have been up the Khyber, she got pregnant didn't she?
Don't AA pilots have a scope clause?
Where would that leave Qantas pilots in a OneWorld Mega carrier?
PS JJ it couldn't have been up the Khyber, she got pregnant didn't she?
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Qantas Sale Act
The QAS was supposed to stop actions like the private equity buy out....it was circumvented.
These swine will/have found/find a way around it.
You can bet your left duster on it.
They are not up in NYC to visit Niagara Falls
These swine will/have found/find a way around it.
You can bet your left duster on it.
They are not up in NYC to visit Niagara Falls
I was always taught that QF modelled itself on United - that's where it got the bloated management structure from.
You can bet that it ain't SouthWest QF is talking to.
Any partner QF seeks will mirror the bloated management structure.
....Of course the real Aussie business model would see the place run out of a stack of converted containers in the back of the cheapest hangar available without a business suit in sight.....seen it done....for a while.
You can bet that it ain't SouthWest QF is talking to.
Any partner QF seeks will mirror the bloated management structure.
....Of course the real Aussie business model would see the place run out of a stack of converted containers in the back of the cheapest hangar available without a business suit in sight.....seen it done....for a while.
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“You would think a "Professor" would be a little more literate. Maybe that is not a prerequisite for a troll though.”
Yes, my fault. A rushed post without time for spell checking. I do apologize.
“A quick read of the Perfesers posts suggest he is strongly anti employee.”
No, not anti employee but very much pro business. You probably know the difference.
“Amusing to say the least having someone from the US commenting with such conviction on matters relating to airline customer service”
I am actually an Australian retired in Southern California and frequent QF Business Class customer, mostly trans pacific. I agree with the point you are alluding to, US majors are not the benchmark for customer service. But competitors such as EK, QF and CX do provide a good yardstick with which to measure QF service and sadly, it falls way short (but better than UA, hence my choice)
My point once again. The staff at QF, like the staff at many incumbent airlines, particularly those once fully State owned, have an entitlement mentality that should be relegated to the past. Your customers do not care how many Jetstar pilots steal your command upgrades. They do not care how much engineering is outsourced to more competitive contractors. They don't care that cabin crew are employed on different contracts or differing pay scales. But they do care when their flight to LHR is delayed by 24 hours as a result of the industrial games being played by QF staff.
Dixon is not the only one “trashing the Qantas brand”.
Yes, my fault. A rushed post without time for spell checking. I do apologize.
“A quick read of the Perfesers posts suggest he is strongly anti employee.”
No, not anti employee but very much pro business. You probably know the difference.
“Amusing to say the least having someone from the US commenting with such conviction on matters relating to airline customer service”
I am actually an Australian retired in Southern California and frequent QF Business Class customer, mostly trans pacific. I agree with the point you are alluding to, US majors are not the benchmark for customer service. But competitors such as EK, QF and CX do provide a good yardstick with which to measure QF service and sadly, it falls way short (but better than UA, hence my choice)
My point once again. The staff at QF, like the staff at many incumbent airlines, particularly those once fully State owned, have an entitlement mentality that should be relegated to the past. Your customers do not care how many Jetstar pilots steal your command upgrades. They do not care how much engineering is outsourced to more competitive contractors. They don't care that cabin crew are employed on different contracts or differing pay scales. But they do care when their flight to LHR is delayed by 24 hours as a result of the industrial games being played by QF staff.
Dixon is not the only one “trashing the Qantas brand”.
Gasket:
Of course you can get pregnant from A*** sex, that's how lawyers are born.
If QF try a merger with a U.S. airline, don't support it. If it did happen, my belief is that the entire Australian management team will get eaten alive by American management in a very short time. Shortly after, not only will all the maintenance and overhaul go overseas, but the facilities will be torn down, rather than sold, to ensure that no competitor can rise from the ashes.
The only Australians working in QF then will be the cleaners.
It's what's called a "reverse takeover". Phillip Brothers (a very big American metals trading firm) made so much money in the early 80's that they bought a merchant bank (Salomon Brothers) with their petty cash. Within 18 months Salomons management was running Phillip Brothers.
PS JJ it couldn't have been up the Khyber, she got pregnant didn't she?
If QF try a merger with a U.S. airline, don't support it. If it did happen, my belief is that the entire Australian management team will get eaten alive by American management in a very short time. Shortly after, not only will all the maintenance and overhaul go overseas, but the facilities will be torn down, rather than sold, to ensure that no competitor can rise from the ashes.
The only Australians working in QF then will be the cleaners.
It's what's called a "reverse takeover". Phillip Brothers (a very big American metals trading firm) made so much money in the early 80's that they bought a merchant bank (Salomon Brothers) with their petty cash. Within 18 months Salomons management was running Phillip Brothers.
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Reverse Takeover
This is exactly what happened when Qantas and TAA/Australian "merged"
Strong came in and relaced all Qantas management.
Dixon is a mate of Strong's...thats how he got this gig.
Dixon and his cronies have never had a skill set to run an international airline
Strong came in and relaced all Qantas management.
Dixon is a mate of Strong's...thats how he got this gig.
Dixon and his cronies have never had a skill set to run an international airline