Merged: Qantas:The Trashing Of A Brand
Join Date: Jun 2001
Location: Qld Aust
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Arriving back in BNE after visiting various SE Asia countries makes me ashamed to call my self Australian. Singapore is so professional and courteous as is Hong Kong. On arriving home the lines were so long I could not believe and when I attemped to use my mobile phone to ring home I was shouted at by one of our goons in uniform and told I could not use a phone in the customs area. I politely asked why as there was no sign to the advise of that and was rudly told there is no sigh you are just expected to know that. Welcome to Australia. Why is it in this country we put a uniform on someone and immediately we must not smile, we must be rude and bombastic to everyone we encounter and just make a fool of yourself. No wonder OZ is not on the tourist route any more. Even the uniformed officers in Hawaii made a joke out of the fingerprinting and photo at customs and it all took a matter of seconds to be done. Wake up and treat people how you would like to be treated yourself. I guess that would be too much to ask our customs people in OZ
Join Date: May 2008
Location: Hell
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Japanese Tourists
Japanese tourists staying away from Australia has nothing to do with the exchange rate.
They visit the US in droves and the exchange rate has been between 104 and 107 for years.
HNL has 5 jumbos a day arrive from Japan...full.
Australia has become passe and is generally seen as unfriendly..begining with the rednecks who masquerade as immigration officers.
US immigration has improved enormously.
Chinese mainland immigration has deteriorated...rude unhelpful and glum.
Gee...may be they were trained in Australia.
Sydney Airport...gateway to Australia? More like the gate on my Grandmothers house....archaic
They visit the US in droves and the exchange rate has been between 104 and 107 for years.
HNL has 5 jumbos a day arrive from Japan...full.
Australia has become passe and is generally seen as unfriendly..begining with the rednecks who masquerade as immigration officers.
US immigration has improved enormously.
Chinese mainland immigration has deteriorated...rude unhelpful and glum.
Gee...may be they were trained in Australia.
Sydney Airport...gateway to Australia? More like the gate on my Grandmothers house....archaic
Join Date: Oct 2007
Location: gold coast QLD australia
Age: 86
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I have never had to much of a problem at Syd, Heathrow is a dogs breakfast, BNE is a shed, OOL is a disgrace, FCO, well, they are just nuts, (put up a gate sign, then change it without telling PAX) LAX is the largest unfenced lunatic asylum in the world, and so on, as for the Japanese they were so regulated and unable to spend other than on Japanese owned hotels and products, (up here on the Gold Coast it was a eye opener) they were never the golden goose anyway. The way things are heading we will be grateful for any tourists, at any airport, as long as they arrive HERE over the next few years, or you will really have something to gripe about.
Join Date: Aug 2003
Location: Perth
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Are you nuts?
It helps.
Frankfurt airport is an outstanding facility.Sydney is crap.
No airport except Singapore is anything to write home about, and yes that includes HKK and especially Beijing which is a disaster.
AQUIS and Customs are not undermanned. On most occassions there appears to be one customs officer for every three arriving passengers.
If you REALLY want to see a dysfunctional airport, try Joburg anytime or Capetown at 7 in the morning.
Nor have you lived til you've arrived at POM at rthe wrong time.
Australia is falling way behind the rest of the world in tourist infrastructure.
Thats why numbers are falling dramatically.
Australia :the Banana Republic...run by monkeys for thirty years
Thats why numbers are falling dramatically.
Australia :the Banana Republic...run by monkeys for thirty years
Join Date: Jun 2001
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My personal (un)favourite aspect of Macquarie Bank's Sydney money maker ... (sorry) Airport are the uniformed Nazis who patrol the departures level ***ing BOOKING people who have the temerity to walk up to that level to be picked up by relatives who wish to avoid the usurious parking fees that you have to pay to pick someone up on the arrivals level, (because, for obvious reasons - $$$ca'ching!!$$$ - there's no pick up area provided apart from the *paylots* car park).
Car stops, passenger throws bag into boot, climbs in... said car occuppies kerbside for all of fifteen seconds - a considerably shorter time than most people take to (so far, without a charge) unload their bags... and the Nazi is there with his or her pad booking you for "illegally" parking, or more accurately, avoiding paying Macquarie Bank yet another large fee.
Car stops, passenger throws bag into boot, climbs in... said car occuppies kerbside for all of fifteen seconds - a considerably shorter time than most people take to (so far, without a charge) unload their bags... and the Nazi is there with his or her pad booking you for "illegally" parking, or more accurately, avoiding paying Macquarie Bank yet another large fee.
Join Date: Sep 2006
Location: Melbourne
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'R&E J' I guess one can only say such a thing about QF once, once said we can expand on that subject heading & go much deeper by saying that Aus is now a stand alone country when it comes to visitors, we now don't follow in anyones footsteps good or bad we can show appauling welcome signs by way of lousy handing at the entry points here in Oz on our own
Bring back 'Hogs' (Paul Hogan) he'll get us back on the friendly map by way of throwing another shrimp on the barbie & if all else fails he can throw a few customs & other nazi reps on the barbie !
Stepping from a cab the other day at ML (to go interstate pax wise) I watched/heard one of the 'traffic goons' show us that here in OZ you don't need to go to a communist country & get made to feel like you don't belong here & yr not welcome just step onto the curb at any Ausie main airport!
CW
Bring back 'Hogs' (Paul Hogan) he'll get us back on the friendly map by way of throwing another shrimp on the barbie & if all else fails he can throw a few customs & other nazi reps on the barbie !
Stepping from a cab the other day at ML (to go interstate pax wise) I watched/heard one of the 'traffic goons' show us that here in OZ you don't need to go to a communist country & get made to feel like you don't belong here & yr not welcome just step onto the curb at any Ausie main airport!
CW
Join Date: Nov 2007
Location: Christmas Island
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Had a run in with the parking Nazis at the Syd dom terminal recently... told him he was a complete and utter Fu@% Wit... then he wrote me a ticket...
So its not just the visitors who get treated like cattle in this country...
And I wont even start on the SNP security at the terminals.... Had to check my boarding pass to see if I was leaving SYD or Beirut.... no offense to my Lebanese friends... just seems to be a selective hiring policy and there could be a little more people skills training invested in there.
So its not just the visitors who get treated like cattle in this country...
And I wont even start on the SNP security at the terminals.... Had to check my boarding pass to see if I was leaving SYD or Beirut.... no offense to my Lebanese friends... just seems to be a selective hiring policy and there could be a little more people skills training invested in there.
Join Date: Mar 2008
Location: InDahAir
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Fair bloody go!!
I just flew on QF to Australia out of LAX as pax and it was great!! The plane was clean, the entertainment was excellent, the staff friendly and we were on time. Bags were not damaged or lost either.
I was equally as pleased with the Customs bloke in Sydney who said, "Welcome home Mate!".
Eastern was great both ways up and down the coast too and the young flight attendants were very professional and spoke beautifully. The flights ran on-time too!
I just flew on QF to Australia out of LAX as pax and it was great!! The plane was clean, the entertainment was excellent, the staff friendly and we were on time. Bags were not damaged or lost either.
I was equally as pleased with the Customs bloke in Sydney who said, "Welcome home Mate!".
Eastern was great both ways up and down the coast too and the young flight attendants were very professional and spoke beautifully. The flights ran on-time too!
Join Date: Jun 2008
Location: Brisbane
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Further evidence that the corporate vandals that manage Qantas have failed in their responsiblities is the survey published in Conde Nast.
Conde Nast is a hifghly regarded American Travel amagazine
Conde Nast is a hifghly regarded American Travel amagazine
On time departure
cuisine
and IFE and technology issues
(PS. Sydney airport rocks compared to Brissy. Qantas could also be as good as Singapore Airlines and Emirates.... if only it had huge financial backing from Government!
)
Join Date: Dec 2007
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You can't believe newspaper headlines
Packrat,
I have just been to Conde Nast Traveller Magazine's website and looked at the survey results. The highest scoring airline was SQ with 87.99/100, Qantas was 7th with 81.88. This is nothing like the figure of 47.3 you quote.
There are many Australian newspapers, not many publishers though, and surprise, surprise they all come up with a headline saying 'Qantas panned.' Look at the body of these articles and there is nothing to support the headline.
The media in this country are a disgrace. They continually use sensational headlines to create a perception which is not borne out by the facts. Another illustration is on-time performance. I have just had a look at airline on-time performance figures at the DOTARS website. The latest data published is from Jul07 to Jul08. Comparing the results for DJ and QF by looking at the graph for on-time arrivals, Qantas's on-time performance was better than Virgin Blue's in 9 of the 13 months. Virgin Blue managed to better QF in Jul07, May08, Jun08, Jul08 only. Is this what the Australian media tell you?
obira
I have just been to Conde Nast Traveller Magazine's website and looked at the survey results. The highest scoring airline was SQ with 87.99/100, Qantas was 7th with 81.88. This is nothing like the figure of 47.3 you quote.
There are many Australian newspapers, not many publishers though, and surprise, surprise they all come up with a headline saying 'Qantas panned.' Look at the body of these articles and there is nothing to support the headline.
The media in this country are a disgrace. They continually use sensational headlines to create a perception which is not borne out by the facts. Another illustration is on-time performance. I have just had a look at airline on-time performance figures at the DOTARS website. The latest data published is from Jul07 to Jul08. Comparing the results for DJ and QF by looking at the graph for on-time arrivals, Qantas's on-time performance was better than Virgin Blue's in 9 of the 13 months. Virgin Blue managed to better QF in Jul07, May08, Jun08, Jul08 only. Is this what the Australian media tell you?
obira
Last edited by obira; 7th Oct 2008 at 02:09.
Join Date: Oct 2007
Location: gold coast QLD australia
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The parking nazis at OOL are straight out of Boggo Rd, saw one shouting at some poor woman trying to get a toddler and stroller out of her car, with a newborn under her arm, and this arse%ole is telling her to move on. A couple of us went to help her, with the same result. Turns out some sheik and his 24 missu'ss was about to arrive, on hearing that we slowed the whole operation down, I drove off happy.
Join Date: Oct 2006
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Go Fly A Domestic U.S or U.K Airline
Then you will discover ordinary 'taxi in the sky' operation.
Firstly QANTAS is a full service airline, not some 'pay extra $5 to take a piss' airline
Pay some money you bunch wingers and fly Business Class and enjoy the good life - stop winging that for your $69 to fly at FL35 at .80 mach with food, drink, someone to serve you and one of the safest airline in the world to fly from bogan capital of the world Brisbane to infest other states.
Wingers who complain - "I do not get 5 star service for the $69 airfare to/from Brisbane" ... piss off
Lets see, you get an airline with a long and proud history, outstanding safety record, great staff, some of the words best ATPL trained pilots.
But no, the great unwashed want Bollinger with Beluga Caviar and one to one personal service, piss off back to your one bed room flat in the ass end of the world.
it is the same people who stay in the cheapest room at a hotel and then wonder why they got no view, a room the size of cupboard. THINK you paid $69 you tight fisted &^%
So all those who for years screamed "we want cheap fares" now scream we want business/first class treatment for our $69, get real.
Yeah and lets pay flight and cabin crew $10 an hours so the great unwashed can complain some more about having to pay anything at all!
My thanks to all those who pay full fair and those who fly business class - they pay their way in life.
Eat It
Firstly QANTAS is a full service airline, not some 'pay extra $5 to take a piss' airline
Pay some money you bunch wingers and fly Business Class and enjoy the good life - stop winging that for your $69 to fly at FL35 at .80 mach with food, drink, someone to serve you and one of the safest airline in the world to fly from bogan capital of the world Brisbane to infest other states.
Wingers who complain - "I do not get 5 star service for the $69 airfare to/from Brisbane" ... piss off
Lets see, you get an airline with a long and proud history, outstanding safety record, great staff, some of the words best ATPL trained pilots.
But no, the great unwashed want Bollinger with Beluga Caviar and one to one personal service, piss off back to your one bed room flat in the ass end of the world.
it is the same people who stay in the cheapest room at a hotel and then wonder why they got no view, a room the size of cupboard. THINK you paid $69 you tight fisted &^%
So all those who for years screamed "we want cheap fares" now scream we want business/first class treatment for our $69, get real.
Yeah and lets pay flight and cabin crew $10 an hours so the great unwashed can complain some more about having to pay anything at all!
My thanks to all those who pay full fair and those who fly business class - they pay their way in life.
Eat It
Join Date: Jun 2001
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...some of the words (sic) best ATPL trained pilots.
Pity they didn't teach you to spell, capt06, along with a bit of proof reading and grammar.
Join Date: Feb 2008
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"Go Fly A Domestic U.S or U.K Airline"
"Then you will discover ordinary 'taxi in the sky' operation".
Be interesting to know what "Domestic" UK airline(s) is being referred to. Assuming the 'taxi in the sky's' are reference to Easyjet or Ryanair, they are not technically domestic as they undertake pan european operations and Ryanair's home base of Ireland is not a UK location.
As the quote seemed ambiguous, was it referring to Domestic US airlines and UK airlines in general??
Incidently, I have no issues with QF, the airports or OZ, it's just a pity that clowns who cannot express themselves without the use of 'industrial language' cannot vent their spleen on a more appropriate forum.
Australians are unfortunately stereotyped by some as being foul mouthed and not too bright, well no comments there then- but at least you fly in business class so thats all right!
What I do agree with is that Qantas is a top notch airline.
"Then you will discover ordinary 'taxi in the sky' operation".
Be interesting to know what "Domestic" UK airline(s) is being referred to. Assuming the 'taxi in the sky's' are reference to Easyjet or Ryanair, they are not technically domestic as they undertake pan european operations and Ryanair's home base of Ireland is not a UK location.
As the quote seemed ambiguous, was it referring to Domestic US airlines and UK airlines in general??
Incidently, I have no issues with QF, the airports or OZ, it's just a pity that clowns who cannot express themselves without the use of 'industrial language' cannot vent their spleen on a more appropriate forum.
Australians are unfortunately stereotyped by some as being foul mouthed and not too bright, well no comments there then- but at least you fly in business class so thats all right!
What I do agree with is that Qantas is a top notch airline.
