Merged: Qantas:The Trashing Of A Brand
Join Date: Oct 2006
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BOYZ role
Couldn't agree more 'lobe.
Bring back the daze of Capt Tyrell and the boyz club.
Roger Burrell, Ed Denny et al.....now that was a team.
Agree....The brand has been trashed since the 'do gooders " have got in and demanded things like ...THE CARDINAL RULES (what clown dreampt this one up???)
Nah, lets get back to the days when it was ok to throw a blanket over an offensive drunk pax and remind them that they are flying on "the spirit of Australia"
Bring back the daze of Capt Tyrell and the boyz club.
Roger Burrell, Ed Denny et al.....now that was a team.
Agree....The brand has been trashed since the 'do gooders " have got in and demanded things like ...THE CARDINAL RULES (what clown dreampt this one up???)
Nah, lets get back to the days when it was ok to throw a blanket over an offensive drunk pax and remind them that they are flying on "the spirit of Australia"
Join Date: Aug 2006
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The Word is...
"heterophobia"
Seeing heterosexuals as threatening.
Feminism gone nuts.The Domestic mentality has invaded longhaul.
From an industrial viewpoint women in the workforce are more compliant and less inclined to industrial action
There are consequences:the brand gets trashed because of too many muffin mornings
Seeing heterosexuals as threatening.
Feminism gone nuts.The Domestic mentality has invaded longhaul.
From an industrial viewpoint women in the workforce are more compliant and less inclined to industrial action
There are consequences:the brand gets trashed because of too many muffin mornings
Join Date: Jan 2008
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cardinal rules
cox by name and you know what....he also came up with the four pillars......he has to go soon ...i also caught the AJ roadshow in bne at the big house and thought AJ was on the right track about reviving a sence of pride in the workers not once did he say "the business" he actually called it Qantas and an airline ...hope he can keep it up ....that sort of talk i mean not the other ...it all turned to sh#t at question time when the ame's got into him about their EBA and he drew the hard line hopefully they will be able to make a deal next week and the a330 work will go to bne
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HR:Revamp or Remove
The head of QF HR (aka the poison dwarf)has gone.Now would be an opportune time to revamp,rename or remove the HR Department.Much of the disengagement of staff has stemmed from here.
AJ is making the right noises but it needs to be backed up by action.
The Cabin Services Department needs a new head.The Black Widow has been there way too long.The place is stale
AJ is making the right noises but it needs to be backed up by action.
The Cabin Services Department needs a new head.The Black Widow has been there way too long.The place is stale
Join Date: Dec 2008
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Farewell to the GRINCH!
I hope AJ can fix up HR and IR within QF as it has always puzzled me over the years that we usually attract very talented people when we advertise for a position and then within a year or two most employee"s are disengaged. Respect, dignity and trust don't cost an airline much but can make the difference when you want to be the worlds best airline. I met KB in BNE at a roadshow in 2007 and pleaded the case for my home port which were losing flights to JQ at the time (We will never canibalise mainline QF ops !) . He said he didnt want loyality from staff, just a great bottom line. He shot a colleague and myself down in flames when we mentioned all of our achievements and cost savings in our port. We left that roadshow extremely motivated (not) and wondered where QF found this GRINCH! Most people I work with do a great job and are aware of the doom and gloom and costs. We all were very proud to wear the uniform and tell people where we worked but I am sure that that feeling has been eroded by mismanagement for a great proportion of staff.. I think the GD method of rewarding excessively your Execs while telling the staff that the sky is falling and that THEY cost to much didnt work for his 8 years. This is the person who ruined the brand -GD-very happy for you to leave Geoff!
Lets hope there is a genuine change at the top or it will just be more of the same!
I feel better now- Time for a swim!
Lets hope there is a genuine change at the top or it will just be more of the same!
I feel better now- Time for a swim!
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gavpav
I remember your case being well put and controlled under the circumstances. A lesser man may have turned violent given the arrogance shown by KB though I fear your fate was sealed well before being offered the chance to bid for the JQ contract.I've not seen a better job of disengaging staff than what this so called manager did at that roadshow,so much so, that it still comes up in the lunchroom to this day.
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Bad Hat Harry, if you're talking about a certain FEMALE deputy fleet manager, you will actually find most pilots regard her as a competent and compassionate manager. Apart from her first MEMO/FSO in which the wording could have been a little better, her performance in the area of managing the administrative side of the fleet is excellent. She tends to stay away from the operational aspects.
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given the arrogance shown by KB
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Don't get me started on KB - not only did put me to sleep a number of times, his attempt to answer questions was laughable. You can criticise Geoff all you want but at least he made the roadshows interesting and actually answered most of the questions with an honest answer. How he got paid so much in his time over his tenture is more criminal than any bonus Geoff got.
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all of em with the exception of the former DFO were little men..
Tall of course they were...
With top hats on they walk under a door...
So solidly built, they run around to get wet in the shower...
That is the Q paradigm....
Tall of course they were...
With top hats on they walk under a door...
So solidly built, they run around to get wet in the shower...
That is the Q paradigm....
Qantas rolls out new seat allocation system that puts budget passengers and early-birders between a rock and an aisle.
My good friend Cheryl over at molt:n learned on a recent flight to the US that the flying kangaroo has quietly instituted a new seat allocation program that is both deplorable from a passenger experience perspective, and fair in a "Hey, ya pay for what ya get" kind of way.
The new system took effect in October apparently, and since then, your seat allocation has been based entirely on the fare you've paid for your ticket. Show up at the airport as early as you like, friends, but if your flight was a bargain you can bet your bottom dollar you'll be given a middle seat.
Complicated algorithms pre-assign seats so hot-deal holders get slotted in the middle, and premium prices earn priority seating. Check-in staff claim they aren't able to override the system, which was put into place because of abuse dished out by passengers upon learning they got the short straw.
While the system might be deemed "more fair" by some, it exempts Qantas staff from any customer service responsibility when it comes to seat allocation. The check-in clerk might be sympathetic if you're two-metres high and show up four hours early for your flight, but they won't be able to help you.
What do you think of this new system? Is it fair to get what you pay for, or do you think passengers arriving early deserve some sort of priority?
My good friend Cheryl over at molt:n learned on a recent flight to the US that the flying kangaroo has quietly instituted a new seat allocation program that is both deplorable from a passenger experience perspective, and fair in a "Hey, ya pay for what ya get" kind of way.
The new system took effect in October apparently, and since then, your seat allocation has been based entirely on the fare you've paid for your ticket. Show up at the airport as early as you like, friends, but if your flight was a bargain you can bet your bottom dollar you'll be given a middle seat.
Complicated algorithms pre-assign seats so hot-deal holders get slotted in the middle, and premium prices earn priority seating. Check-in staff claim they aren't able to override the system, which was put into place because of abuse dished out by passengers upon learning they got the short straw.
While the system might be deemed "more fair" by some, it exempts Qantas staff from any customer service responsibility when it comes to seat allocation. The check-in clerk might be sympathetic if you're two-metres high and show up four hours early for your flight, but they won't be able to help you.
What do you think of this new system? Is it fair to get what you pay for, or do you think passengers arriving early deserve some sort of priority?
Source Ninemsn
This ws tried by Ansett with "Discount Ecconomy' class. Two Pax sitting next to each other. One gets a hot breakfast, one gets a roll and an OJ.
It was quickley dropped as it caused near riots.
Graheme said afterwards, "We should have realised that discout passengers are entitled to the same service. they pay for their cheaper seats with more restrictive conditions of travel".
To advertise cheap fares as promotions, extra revenue raisers or to fille mpty seats, then treat people who respond as FOURTH class passengers is bead business and tantamount to false advertising.
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In this regard the airlines have become just like Banks....
It was once said that with the banks if you want to be recognised and have any say at all then take your money out of your accounts and buy shares in the bank instead....However,to buy shares in an airline is well....risky at best.
We have all known that to an airline the customer...sorry passenger is nothing more than a means to an end and the cheaper the fare the cheaper the attitude the airline has.
We've seen this with J* passengers arriving late at check in...even by only a few minutes and when there is a reasonable excuse and not just "we were running late because we slept in" explanation.We are living in an era where you get what you pay for....
Perhaps this will mean not only the premium economy zone as distinct to economy but a cut price/going for a song seating zone as well.
This way the passenger knows what they are in for....hang on.....Isn't that called Jetstar ...
It was once said that with the banks if you want to be recognised and have any say at all then take your money out of your accounts and buy shares in the bank instead....However,to buy shares in an airline is well....risky at best.
We have all known that to an airline the customer...sorry passenger is nothing more than a means to an end and the cheaper the fare the cheaper the attitude the airline has.
We've seen this with J* passengers arriving late at check in...even by only a few minutes and when there is a reasonable excuse and not just "we were running late because we slept in" explanation.We are living in an era where you get what you pay for....
Perhaps this will mean not only the premium economy zone as distinct to economy but a cut price/going for a song seating zone as well.
This way the passenger knows what they are in for....hang on.....Isn't that called Jetstar ...
Qantas rolls out new seat allocation system that puts budget passengers and early-birders between a rock and an aisle.
My good friend Cheryl over at molt:n learned on a recent flight to the US that the flying kangaroo has quietly instituted a new seat allocation program that is both deplorable from a passenger experience perspective, and fair in a "Hey, ya pay for what ya get" kind of way.
The new system took effect in October apparently, and since then, your seat allocation has been based entirely on the fare you've paid for your ticket. Show up at the airport as early as you like, friends, but if your flight was a bargain you can bet your bottom dollar you'll be given a middle seat.
Complicated algorithms pre-assign seats so hot-deal holders get slotted in the middle, and premium prices earn priority seating. Check-in staff claim they aren't able to override the system, which was put into place because of abuse dished out by passengers upon learning they got the short straw.
While the system might be deemed "more fair" by some, it exempts Qantas staff from any customer service responsibility when it comes to seat allocation. The check-in clerk might be sympathetic if you're two-metres high and show up four hours early for your flight, but they won't be able to help you.
What do you think of this new system? Is it fair to get what you pay for, or do you think passengers arriving early deserve some sort of priority?
My good friend Cheryl over at molt:n learned on a recent flight to the US that the flying kangaroo has quietly instituted a new seat allocation program that is both deplorable from a passenger experience perspective, and fair in a "Hey, ya pay for what ya get" kind of way.
The new system took effect in October apparently, and since then, your seat allocation has been based entirely on the fare you've paid for your ticket. Show up at the airport as early as you like, friends, but if your flight was a bargain you can bet your bottom dollar you'll be given a middle seat.
Complicated algorithms pre-assign seats so hot-deal holders get slotted in the middle, and premium prices earn priority seating. Check-in staff claim they aren't able to override the system, which was put into place because of abuse dished out by passengers upon learning they got the short straw.
While the system might be deemed "more fair" by some, it exempts Qantas staff from any customer service responsibility when it comes to seat allocation. The check-in clerk might be sympathetic if you're two-metres high and show up four hours early for your flight, but they won't be able to help you.
What do you think of this new system? Is it fair to get what you pay for, or do you think passengers arriving early deserve some sort of priority?
If you are someone who travel infrequently and has no particular loyalty to QF then your choice of seats will be limited. It is true that check in agents cant really override the seats that show available for allocation.
So essentially the new system looks after the most valuable pax first, which really isn't a bad idea at all. Hope that helps clear some mis-information up about the system.
Cheers
