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Stobart Air-2

Old 3rd Sep 2018, 07:32
  #281 (permalink)  
 
Join Date: Jul 2006
Location: UK
Age: 72
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Originally Posted by mik3bravo View Post
Seems some folk here are uber sensitive snowflakes when it comes to pointing out bad services. Play the ball, not the man.
Late, is late.
With respect your obsession is starting to show and it seems a little odd that you call someone "uber sensitive" when you highlight every delay in such a sensational manner. The fact is that G-FBEF was late leaving CGN on its return to SEN on the first rotation of the day for reasons that are unknown to me and I suspect to you also.. This resulted in knock-on delays for the rest of the day's flying which is no surprise. The upshot was that the last sector of the day, DUB to SEN, arrived just under a hour late. Yes, "Late is late" but this was nothing sensational.

I've been delayed and annoyed by Flybe delays at SEN this year so I contacted the appropriate Ops Director about it and pulled no punches with my views on the subject. The reply I received must remain confidential I feel. Perhaps you might find it more satisfying to do the same yourself. The delays on the E195 routes have been totally unacceptable this summer and the service has been far from what the fare paying passenger is entitled to expect from any airline.
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Old 3rd Sep 2018, 07:50
  #282 (permalink)  
 
Join Date: Oct 2006
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Well said this Expressflight. Mik could please use the Queen's English not some German word for 'over'. Some might be led to believe it is a new taxi service!
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Old 3rd Sep 2018, 15:31
  #283 (permalink)  
 
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Apparently the SEN-MAN service will only last until the end of the first week of the New Year. A shame to see it go, but at least they have tried (or been trying).
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Old 3rd Sep 2018, 16:28
  #284 (permalink)  
 
Join Date: Apr 2016
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Originally Posted by Scottie Dog View Post
Apparently the SEN-MAN service will only last until the end of the first week of the New Year. A shame to see it go, but at least they have tried (or been trying).
Something's going on. You launch a 3 X daily service to attract business users knowing full well it will take a significant amount of time to make a success of the route. You have demonstrated your stickability with RNS and GRQ now well established. Then you pack it in just as there are signs that maybe you were right and SEN - MAN is a viable route.

So what is going on? Does ending the Flybe franchise next year mean that Stobart are free to use their aircraft to target routes they have prevented from until now? Destinations they believe have more potential than Manchester, perhaps EDI and BHD?

​​​​​​Or have Sobart decided they have enough confidence in the future of SEN that they no longer need to support the airport's growth with their own aircraft, and will return to serving a small number of routes they have confidence in.
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Old 3rd Sep 2018, 16:45
  #285 (permalink)  
 
Join Date: Apr 2003
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Has it been confirmed that the Flybe franchise is ending?
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Old 3rd Sep 2018, 17:00
  #286 (permalink)  
 
Join Date: Apr 2016
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Originally Posted by SWBKCB View Post
Has it been confirmed that the Flybe franchise is ending?
Mmm!
​​​I may have jumped the gun. But if their agreement with Flybe is to be extended I cannot see why the axe has fallen across so many routes.
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Old 3rd Sep 2018, 17:07
  #287 (permalink)  
 
Join Date: Feb 2018
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Originally Posted by SWBKCB View Post
Has it been confirmed that the Flybe franchise is ending?
On Facebook I've seen a reply by the Flybe social media team saying that the Stobart routes are being finalised and will be onsale in a few weeks time.
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Old 3rd Sep 2018, 17:17
  #288 (permalink)  
 
Join Date: Aug 2014
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Originally Posted by PDXCWL45 View Post
On Facebook I've seen a reply by the Flybe social media team saying that the Stobart routes are being finalised and will be onsale in a few weeks time.
The Southend Airport media team said Budapest would continue alongside EZY, look what happened there.
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Old 3rd Sep 2018, 17:27
  #289 (permalink)  
 
Join Date: Feb 2018
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Originally Posted by AirportPlanner1 View Post


The Southend Airport media team said Budapest would continue alongside EZY, look what happened there.
I'm only repeating what I saw. Personally I think Flybe should drop franchises like Stobart and Eastern and concentrate on their own network rather than being criticised for other airlines delays. Might as well get criticised for just theirs!
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Old 3rd Sep 2018, 19:07
  #290 (permalink)  
 
Join Date: Apr 2008
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Originally Posted by PDXCWL45 View Post
I'm only repeating what I saw. Personally I think Flybe should drop franchises like Stobart and Eastern and concentrate on their own network rather than being criticised for other airlines delays. Might as well get criticised for just theirs!
BE's franchise agreements have largely been a disaster and agree that they really need to get their own house in order first. Long standing issues that are well documented on this forum concerning Stobart Air must have caused a huge distraction to their core business and at a time when they need as much good publicity as they can. Retrenchment is the name of the game for BE at present and to operate profitable high frequency routes whilst reducing their fleet size to fit capacity. Clearly I am an outsider looking on in but I would guess that BE/Stobart are very ready to walk away from this arrangement, shake hands and move on!
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Old 3rd Sep 2018, 19:15
  #291 (permalink)  
 
Join Date: Aug 2014
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Originally Posted by stewyb View Post
BE's franchise agreements have largely been a disaster
Maybe so but the problem with Stobart has solely been BEs own aircraft!
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Old 3rd Sep 2018, 19:49
  #292 (permalink)  
 
Join Date: Aug 2016
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Willard Out!
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Old 4th Sep 2018, 06:37
  #293 (permalink)  
 
Join Date: Jul 2015
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Originally Posted by compton3bravo View Post
Well said this Expressflight. Mik could please use the Queen's English not some German word for 'over'. Some might be led to believe it is a new taxi service!

Your comment gave me a chuckle. In a nutshell I take the points made, and trust me, we've had it out with Stobart Air and been less than satisfied with their attitude, and similarly that discussion shall remain confidential. Yes, I do monitor their punctuality scorecard and yes, I find it astonishing they have not grabbed these persistent tech issues by the scruff of the neck. You know, if the aircraft they operate have this very high frequency of tech issues, it does not take much to hop, skip, jump to thinking are their aircraft safe in flight? Thankfully, there have been no incidents, but their persistent aircraft issues and faults undermine confidence.
I'll park it there and close the issue.
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Old 4th Sep 2018, 07:02
  #294 (permalink)  
 
Join Date: Jun 2009
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Smoke and evacuation

Originally Posted by mik3bravo View Post

Your comment gave me a chuckle. In a nutshell I take the points made, and trust me, we've had it out with Stobart Air and been less than satisfied with their attitude, and similarly that discussion shall remain confidential. Yes, I do monitor their punctuality scorecard and yes, I find it astonishing they have not grabbed these persistent tech issues by the scruff of the neck. You know, if the aircraft they operate have this very high frequency of tech issues, it does not take much to hop, skip, jump to thinking are their aircraft safe in flight? Thankfully, there have been no incidents, but their persistent aircraft issues and faults undermine confidence.
I'll park it there and close the issue.
I'm pretty sure that if you look back at one particular airframe it has a history of glitches, one leading to smoke in the cabin and an evacuation which was not entirely successful. These 195's do seem to be "Friday afternoon" models.
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Old 4th Sep 2018, 12:46
  #295 (permalink)  
 
Join Date: Nov 2014
Location: Antwerp
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Antwerp to Southend going daily except Saturdays as of September 25th with new flights on Tuesday and Thursday leaving Antwerp at 18h00 (14h00 on Monday, Wednesday and Friday, 15h30 on Sunday).
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Old 12th Sep 2018, 08:58
  #296 (permalink)  
 
Join Date: May 2010
Location: southend on sea
Posts: 68
Delayed Flight Compensation.

Would anyone have a good telephone number to contact Stobart Air on, so as to speak to a human being?
I have tried all the number they list, but no luck. I would like to discuss a delayed flight, but several emails have yet to be even acknowledged.

Or is another sign of there poor customer service???

PM me if you do not want to go public.
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Old 12th Sep 2018, 09:25
  #297 (permalink)  
 
Join Date: Sep 2005
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if it was a flybe marketed flight operated by stobart - contact flybe
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Old 12th Sep 2018, 09:47
  #298 (permalink)  
 
Join Date: Mar 2003
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Originally Posted by claron View Post
Delayed Flight Compensation.
Would anyone have a good telephone number to contact Stobart Air on, so as to speak to a human being?
I have tried all the number they list, but no luck. I would like to discuss a delayed flight, but several emails have yet to be even acknowledged.
Or is another sign of there poor customer service???
Welcome to the realities of delayed flight compensation. Airlines are not interested to discuss your problem, let alone pay out. Therefore, they make it as difficult and painful for you to claim compensation. I remember the case of an airline that tried to force customers to print out a 12 page form with lots of black and grey (in order to penalize the disobedient customer by ruining his printer cartridge) to make a claim until it was sued by a consumer organization.

For the benefit of your life expectancy, you should submit your case to one of the specialized flight rights service providers. They will work on a no win no fee basis, but take a percentage of the payout in exchange for protecting your sanity.
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Old 12th Sep 2018, 09:52
  #299 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
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Well, you will have been a customer of either flybe or Aer Lingus - not Stobart, who don't operate flights in their own name. So poor customer service in not pointing you in the right direction!
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Old 12th Sep 2018, 10:10
  #300 (permalink)  
 
Join Date: May 2010
Location: southend on sea
Posts: 68
Flybe have already disowned the problem. they say any claim should be directed to Stobart Air, as the operator.
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