Stobart Air-2
Join Date: Apr 2016
Location: Essex
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Join Date: Feb 2018
Location: Wales
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Join Date: Aug 2014
Location: Outer London
Age: 43
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Join Date: Feb 2018
Location: Wales
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I'm only repeating what I saw. Personally I think Flybe should drop franchises like Stobart and Eastern and concentrate on their own network rather than being criticised for other airlines delays. Might as well get criticised for just theirs!
Join Date: Apr 2008
Location: UK
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BE's franchise agreements have largely been a disaster and agree that they really need to get their own house in order first. Long standing issues that are well documented on this forum concerning Stobart Air must have caused a huge distraction to their core business and at a time when they need as much good publicity as they can. Retrenchment is the name of the game for BE at present and to operate profitable high frequency routes whilst reducing their fleet size to fit capacity. Clearly I am an outsider looking on in but I would guess that BE/Stobart are very ready to walk away from this arrangement, shake hands and move on!
Join Date: Jul 2015
Location: UK
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Your comment gave me a chuckle. In a nutshell I take the points made, and trust me, we've had it out with Stobart Air and been less than satisfied with their attitude, and similarly that discussion shall remain confidential. Yes, I do monitor their punctuality scorecard and yes, I find it astonishing they have not grabbed these persistent tech issues by the scruff of the neck. You know, if the aircraft they operate have this very high frequency of tech issues, it does not take much to hop, skip, jump to thinking are their aircraft safe in flight? Thankfully, there have been no incidents, but their persistent aircraft issues and faults undermine confidence.
I'll park it there and close the issue.
Join Date: Jun 2009
Location: UK
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Smoke and evacuation
Your comment gave me a chuckle. In a nutshell I take the points made, and trust me, we've had it out with Stobart Air and been less than satisfied with their attitude, and similarly that discussion shall remain confidential. Yes, I do monitor their punctuality scorecard and yes, I find it astonishing they have not grabbed these persistent tech issues by the scruff of the neck. You know, if the aircraft they operate have this very high frequency of tech issues, it does not take much to hop, skip, jump to thinking are their aircraft safe in flight? Thankfully, there have been no incidents, but their persistent aircraft issues and faults undermine confidence.
I'll park it there and close the issue.
Join Date: Nov 2014
Location: Antwerp
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Antwerp to Southend going daily except Saturdays as of September 25th with new flights on Tuesday and Thursday leaving Antwerp at 18h00 (14h00 on Monday, Wednesday and Friday, 15h30 on Sunday).
Join Date: May 2010
Location: southend on sea
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Delayed Flight Compensation.
Would anyone have a good telephone number to contact Stobart Air on, so as to speak to a human being?
I have tried all the number they list, but no luck. I would like to discuss a delayed flight, but several emails have yet to be even acknowledged.
Or is another sign of there poor customer service???
PM me if you do not want to go public.
Would anyone have a good telephone number to contact Stobart Air on, so as to speak to a human being?
I have tried all the number they list, but no luck. I would like to discuss a delayed flight, but several emails have yet to be even acknowledged.
Or is another sign of there poor customer service???
PM me if you do not want to go public.
Join Date: Mar 2003
Location: Europe
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Delayed Flight Compensation.
Would anyone have a good telephone number to contact Stobart Air on, so as to speak to a human being?
I have tried all the number they list, but no luck. I would like to discuss a delayed flight, but several emails have yet to be even acknowledged.
Or is another sign of there poor customer service???
Would anyone have a good telephone number to contact Stobart Air on, so as to speak to a human being?
I have tried all the number they list, but no luck. I would like to discuss a delayed flight, but several emails have yet to be even acknowledged.
Or is another sign of there poor customer service???
For the benefit of your life expectancy, you should submit your case to one of the specialized flight rights service providers. They will work on a no win no fee basis, but take a percentage of the payout in exchange for protecting your sanity.
Well, you will have been a customer of either flybe or Aer Lingus - not Stobart, who don't operate flights in their own name. So poor customer service in not pointing you in the right direction!
Join Date: May 2010
Location: southend on sea
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Claim from the airline
Contact the airline – this needs to be the airline operating the flight, even if you booked it through another airline.Not according to citizens advise. Extract from there website.
Join Date: Jun 2009
Location: UK
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Escalate directly to the CAA
The CAA is your friend here. Write to them with evidence of the emails that you sent to Stobart Air, and which they refused to answer. They will then kick them where it hurts and your claim will be resolved pdq.