Originally Posted by
claron
Claim from the airline
Contact the airline – this needs to be the airline operating the flight, even if you booked it through another airline.
Not according to citizens advise. Extract from there website.
The CAA is your friend here. Write to them with evidence of the emails that you sent to Stobart Air, and which they refused to answer. They will then kick them where it hurts and your claim will be resolved pdq.