Chaos at Terminal 5
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One technical support specialist paid to give customers advice on the floor of T5 revealed: "There are 16 lifts and only one is working - how can you have an international airport like that? If I was to blame anyone I would blame BAA, they are in charge of the lifts, trolleys and phones.
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Originally Posted by Gertrude the Wombat
Eh?? They:
(1) contracted with a dodgy outfit in the first place
(2) didn't have a Plan B for when the dodgy outfit went titsup.
Perfectly reasonable to do business with a cheap subcontractor, but the clever trick and cunning plan is to do a risk analysis and have something in place ready for when the risk comes true. Yes that costs, but you pay for it out of the money you've saved by contracting with a cheapo outfit in the first place.
(1) contracted with a dodgy outfit in the first place
(2) didn't have a Plan B for when the dodgy outfit went titsup.
Perfectly reasonable to do business with a cheap subcontractor, but the clever trick and cunning plan is to do a risk analysis and have something in place ready for when the risk comes true. Yes that costs, but you pay for it out of the money you've saved by contracting with a cheapo outfit in the first place.
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Time to change your cv
Amazed to see on Monarch Airlines that the current customer services director crows in his profile
[FONT='Arial','sans-serif']" ***** had spent 11 years with British Airways where he held a range of senior commercial management positions covering areas such as in-flight product development , shorthaul brand management and [/FONT][FONT='Arial','sans-serif']most recently leading the development of the customer experience for Heathrow's Terminal 5[/FONT][FONT='Arial','sans-serif']."[/FONT]
guess he got out just in time. I Wonder what his new bosses think of their appointment !
http://www.flymonarch.com/cnt/about/...ypersonnel.asp
[FONT='Arial','sans-serif']" ***** had spent 11 years with British Airways where he held a range of senior commercial management positions covering areas such as in-flight product development , shorthaul brand management and [/FONT][FONT='Arial','sans-serif']most recently leading the development of the customer experience for Heathrow's Terminal 5[/FONT][FONT='Arial','sans-serif']."[/FONT]
guess he got out just in time. I Wonder what his new bosses think of their appointment !
http://www.flymonarch.com/cnt/about/...ypersonnel.asp
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Spitoon said....
"The multi coloured tailfins
There must be something wrong with me. Whilst there's no doubt that the flag looks good, I rather liked some of the World designs. And the rest of the aircraft maintained the brand - something that, today, some people in BA might wish could fade away!"
Aviate says....
What an unmitigated disaster and a BA PC obsequiosity which removed in a stroke the Company Identity. With those World tails they looked like 3rd World airlines. And I bet it cost a fortune! Don't expect any Management lost their bonuses though?
"The multi coloured tailfins
There must be something wrong with me. Whilst there's no doubt that the flag looks good, I rather liked some of the World designs. And the rest of the aircraft maintained the brand - something that, today, some people in BA might wish could fade away!"
Aviate says....
What an unmitigated disaster and a BA PC obsequiosity which removed in a stroke the Company Identity. With those World tails they looked like 3rd World airlines. And I bet it cost a fortune! Don't expect any Management lost their bonuses though?
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Sure, by all means blame Willy Walsh, but where was his "army" of managers ?
Very disapointing that all did not work harder to make the opening a success.
I note that the recent opening of T3 at Changi was flawless.
The Singaporeans make the UK look like an African country.
Where is the pride of a once great nation gone ?
Well ????
Very disapointing that all did not work harder to make the opening a success.
I note that the recent opening of T3 at Changi was flawless.
The Singaporeans make the UK look like an African country.
Where is the pride of a once great nation gone ?
Well ????
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Couple of interesting points regarding T5 from an Airside Ops/ATC point of view.
The actual move overnight of the 26th went well and it was all tied up by 03:45 although BA couldnt find alot of their kit and didnt know exactly where to put it.
The only chaos on the airfield on Thusday was the fact the TRM's were not puting on the parking Aids for aircraft because they had to finish paperwork of the departing flight. I belive up to 70 aircraft were marshalled by Airfield Ops on Thursday alone.
The statement below is from the ATC forum which just about some up BA's performance in the last couple of years
it was the smoothest, most trouble free day I've ever had as an LHR controller.
T5 was a shambles but the rest of the airfield worked like a dream without BA cocking it all up for other airlines. With the exception of T4 LH, they are now all in one place to delay each other without unfairly penalising other T1/T3 or T4 operators.
I seem to remember the sup' saying that BMI achieved 100% punctuality in T1 for the first time ever....I wonder what stopped them before
and one last quote heard on ground from a BA pilot
Same Old Picnic, Different Tent !!!
The actual move overnight of the 26th went well and it was all tied up by 03:45 although BA couldnt find alot of their kit and didnt know exactly where to put it.
The only chaos on the airfield on Thusday was the fact the TRM's were not puting on the parking Aids for aircraft because they had to finish paperwork of the departing flight. I belive up to 70 aircraft were marshalled by Airfield Ops on Thursday alone.
The statement below is from the ATC forum which just about some up BA's performance in the last couple of years
it was the smoothest, most trouble free day I've ever had as an LHR controller.
T5 was a shambles but the rest of the airfield worked like a dream without BA cocking it all up for other airlines. With the exception of T4 LH, they are now all in one place to delay each other without unfairly penalising other T1/T3 or T4 operators.
I seem to remember the sup' saying that BMI achieved 100% punctuality in T1 for the first time ever....I wonder what stopped them before
and one last quote heard on ground from a BA pilot
Same Old Picnic, Different Tent !!!
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Perhaps the truth is that this is really a massive opportunity for bmi to show us what they can do, especially as they will be feeding the United operation under the same roof soon.
And seeing that the rest of the operation at Terminals 1-4 seems to be working as damn near clockwork as Heathrow ever will perhaps BAA was not quite the problem we thought. Hey Willy Willy Silly Billy.......
And seeing that the rest of the operation at Terminals 1-4 seems to be working as damn near clockwork as Heathrow ever will perhaps BAA was not quite the problem we thought. Hey Willy Willy Silly Billy.......
Last edited by Skipness One Echo; 29th Mar 2008 at 20:25.
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DarkStar
Re: The baggage mountain at T5. Latest rumour is that it's become so unmanagable that it's become cheaper to 'lose' the bags and pay minimum compensation rather than re-unite pax/bags. This apparently happened last summer where bags were 'flown' to various European points for 'disposal'.
Re: The baggage mountain at T5. Latest rumour is that it's become so unmanagable that it's become cheaper to 'lose' the bags and pay minimum compensation rather than re-unite pax/bags. This apparently happened last summer where bags were 'flown' to various European points for 'disposal'.
Would love to see them do that and see WW and the board in court for it.
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southern duel
The actual move overnight of the 26th went well and it was all tied up by 03:45 although BA couldnt find a lot of their kit and didnt know exactly where to put it.
The actual move overnight of the 26th went well and it was all tied up by 03:45 although BA couldnt find a lot of their kit and didnt know exactly where to put it.
'Went well' as in pieces of paper were able to be signed off maybe ?
It's precisely the kind of attitude that says it went well, when kit goes missing that's the reason for this whole monstrous cock-up ! No-one in a senior position in BA takes responsibility for problems any more. Indeed they simply seem to deal with by denying that any problems exist.
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Great image of Garreth Kirkwood running from the media with his tieless PR wunderkind closing the doors on the pursuing media....
Notice how Willie ducked the question on his continued role?
Check out Gareths share dealings with his share options.....Musn't have much faith by disposing of them pretty quickly.
Now if its true the media are banned from T5 then I hope the media take appropriate action when Willie and his PR chums ask the over to cover a good story......
Don't blame the messengers this time guys. You invited them there for the HKG arrival and were pretty happy at first.
As for EU rules on compensation...pay up boys...don't make it worse and use excuses that will be thrown out in any claim....Bite the bullet and simply refund the lot....
Notice how Willie ducked the question on his continued role?
Check out Gareths share dealings with his share options.....Musn't have much faith by disposing of them pretty quickly.
Now if its true the media are banned from T5 then I hope the media take appropriate action when Willie and his PR chums ask the over to cover a good story......
Don't blame the messengers this time guys. You invited them there for the HKG arrival and were pretty happy at first.
As for EU rules on compensation...pay up boys...don't make it worse and use excuses that will be thrown out in any claim....Bite the bullet and simply refund the lot....
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Jamie Bowden
Did anyone see that other x BA prat Jamie Bowden on the BBC, giving opinion which was very 'moderated' to say the least with regard to BA performance on the day.
You just have to check out his website, hubristic (my new fav word) if you ever did see. A crowing. cockrelling BA Manger that actually states the following in his biography;
Jamie Bowden did not go to a fancy public school, doesn’t have an A level to his name and has only attended University on one occasion…and that was to see The Clash
And that folks is something to be proud of!!! Typical BA manager, jobs for the boys. Oh his website is http://jamiebowden.co.uk/biog.htm
He also IMHO looked like a tramp on the TV, Jamie instead of employing your brother to answer the phone (another BA manager trait, keep it in the family) whay not employ someone to sort your wardrobe, you looked IMHO like sh1t. Oh whilst I'm sure you need the work and 'upgrades' from your former employer, the sucking up really was too obvious. A little like Willie telling the world, everything was going well!!!
You just have to check out his website, hubristic (my new fav word) if you ever did see. A crowing. cockrelling BA Manger that actually states the following in his biography;
Jamie Bowden did not go to a fancy public school, doesn’t have an A level to his name and has only attended University on one occasion…and that was to see The Clash
And that folks is something to be proud of!!! Typical BA manager, jobs for the boys. Oh his website is http://jamiebowden.co.uk/biog.htm
He also IMHO looked like a tramp on the TV, Jamie instead of employing your brother to answer the phone (another BA manager trait, keep it in the family) whay not employ someone to sort your wardrobe, you looked IMHO like sh1t. Oh whilst I'm sure you need the work and 'upgrades' from your former employer, the sucking up really was too obvious. A little like Willie telling the world, everything was going well!!!
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Pasoundman
What i was implying was it went well from a Airside Ops BAA/HAL with lots of planning and extra staff on duty ensuring we delivered our side of the move. Not so well from a BA perspective with lack of planning etc and the staff not knowing what equipment had to be moved and what equipment was needed for the flights out of T4
What i was implying was it went well from a Airside Ops BAA/HAL with lots of planning and extra staff on duty ensuring we delivered our side of the move. Not so well from a BA perspective with lack of planning etc and the staff not knowing what equipment had to be moved and what equipment was needed for the flights out of T4
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Terminal 5 is working
WW has been quoted as stating the following;
"We have got a long time in T5. We will make this great building work."
The word WORK being used loosely in the same context many BA staff would state;
'I work for British Airways'
I know I shouldn;t laugh at my own jokes but in times of disaster, humour is the only route to avoid sanity.
"We have got a long time in T5. We will make this great building work."
The word WORK being used loosely in the same context many BA staff would state;
'I work for British Airways'
I know I shouldn;t laugh at my own jokes but in times of disaster, humour is the only route to avoid sanity.
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Free Willy
So the best way to get Willy and team off the job and force the shareholders/board of supervision to attract real managers is through the pocket..... Stop flying BA whenever you can (there are multiple alternatives these days).
This means collectively starting such a drive here (!) as well as in everybody s circle of friends/business relations. Start sending mails around to all the secretaries you know not to book BA flights if things can be avoided...
Even a 10% drop i ticket sales from T5-Day0 sustained for 3 months would force BA on her knees.
I feel sorry for those at BA who did try to make it work. Those people deserve our respect!
I also hope the union rats who sabotaged will loose their job and rot away in the dole. About time those people too understood BA only exists by the grace of the customers. Bad service or dis-interest? You don't belong in an airline!
But I sure hope that management goes. Especially for the benefit of those who tried to make T5 work and must have had some of the worst working days of their lives...
This means collectively starting such a drive here (!) as well as in everybody s circle of friends/business relations. Start sending mails around to all the secretaries you know not to book BA flights if things can be avoided...
Even a 10% drop i ticket sales from T5-Day0 sustained for 3 months would force BA on her knees.
I feel sorry for those at BA who did try to make it work. Those people deserve our respect!
I also hope the union rats who sabotaged will loose their job and rot away in the dole. About time those people too understood BA only exists by the grace of the customers. Bad service or dis-interest? You don't belong in an airline!
But I sure hope that management goes. Especially for the benefit of those who tried to make T5 work and must have had some of the worst working days of their lives...
Last edited by vanHorck; 29th Mar 2008 at 20:51.
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T5 enters classic English prose
Full verse here - courtesy of The Times
'"We wish to apologise for major delays
But would further remind you the fault is BAA's."
"BA BAA black sheep, have you any wool?"
"Yes sir, no sir, two bags full!
One for my master and one for my dame -
To pull over their eyes while we soft-soap them again!"
'"We wish to apologise for major delays
But would further remind you the fault is BAA's."
"BA BAA black sheep, have you any wool?"
"Yes sir, no sir, two bags full!
One for my master and one for my dame -
To pull over their eyes while we soft-soap them again!"
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southern duel
Pasoundman, What i was implying was it went well from a Airside Ops BAA/HAL with lots of planning and extra staff on duty ensuring we delivered our side of the move. Not so well from a BA perspective with lack of planning etc and the staff not knowing what equipment had to be moved and what equipment was needed for the flights out of T4.
Pasoundman, What i was implying was it went well from a Airside Ops BAA/HAL with lots of planning and extra staff on duty ensuring we delivered our side of the move. Not so well from a BA perspective with lack of planning etc and the staff not knowing what equipment had to be moved and what equipment was needed for the flights out of T4.
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Monday Cancellations T5
Cancellations are already appearing for Monday 31st.
Just checked my flight to Munich on BA950 @ 09:10 shows as cancelled.
Needless to say I have just called my travel department which fortunately has 24/7 support and got switched to LH from T2.
Bye Bye BA
Just checked my flight to Munich on BA950 @ 09:10 shows as cancelled.
Needless to say I have just called my travel department which fortunately has 24/7 support and got switched to LH from T2.
Bye Bye BA