Amazed to see on Monarch Airlines that the current customer services director crows in his profile
[FONT='Arial','sans-serif']" ***** had spent 11 years with British Airways where he held a range of senior commercial management positions covering areas such as in-flight product development , shorthaul brand management and [/FONT][FONT='Arial','sans-serif']most recently leading the development of the customer experience for Heathrow's Terminal 5[/FONT][FONT='Arial','sans-serif']."[/FONT]
guess he got out just in time. I Wonder what his new bosses think of their appointment !
http://www.flymonarch.com/cnt/about/...ypersonnel.asp