FlyBE - 5
Join Date: Mar 2004
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niknak I also think you have been given some incorrect information and by a long way. I would be interested to hear where you got that information from and who it has been passed onto because I know for a fact that NWI has plenty of crew and a great bunch they are too.
Last edited by What`s a hold?; 7th Feb 2008 at 10:49. Reason: spelling
niknak
Join Date: Dec 2001
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What's
Yes, the guys at NWI are a great bunch, but I was booked to come back from Edinburgh a couple of weeks back on a Tuesday and info on yesterdays DUB came from a good mate who was also due to fly back .
In both cases we were told only the day before by email from some wonk at Exeter, they didn't even attempt to contact us by telephone, we were fortunate to have access to the web on a daily basis.
Although I am a professional with 30 years+ in the aviation industry, I've not come across such appalling service in ages.
Yes, the guys at NWI are a great bunch, but I was booked to come back from Edinburgh a couple of weeks back on a Tuesday and info on yesterdays DUB came from a good mate who was also due to fly back .
In both cases we were told only the day before by email from some wonk at Exeter, they didn't even attempt to contact us by telephone, we were fortunate to have access to the web on a daily basis.
Although I am a professional with 30 years+ in the aviation industry, I've not come across such appalling service in ages.
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we were fortunate to have access to the web on a daily basis.
niknak
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Jobsagoodun
No, because none of the other services I've flown on were cancelled.
I've since found out that the particular service (NWI/EDI/NWI) is now cancelled every Tuesday evening and no logical reason has been given to anyone.
What pissed me off was the late notice of the cancellation and the fact that I was offered no compensation, I had to make alternative arrangements to travel home - which cost considerably more and took a lot longer than flying.
Although I made a verbal and written complaint to Flybe immediately, after 3 weeks I've still not heard from them.
I freely it admit that the crews are a pleasure to fly with and that their side of the operation is highly professional, I've never been able to fault that, but their customer relations management is a complete pile of steaming brown stuff.
No, because none of the other services I've flown on were cancelled.
I've since found out that the particular service (NWI/EDI/NWI) is now cancelled every Tuesday evening and no logical reason has been given to anyone.
What pissed me off was the late notice of the cancellation and the fact that I was offered no compensation, I had to make alternative arrangements to travel home - which cost considerably more and took a lot longer than flying.
Although I made a verbal and written complaint to Flybe immediately, after 3 weeks I've still not heard from them.
I freely it admit that the crews are a pleasure to fly with and that their side of the operation is highly professional, I've never been able to fault that, but their customer relations management is a complete pile of steaming brown stuff.
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If it is cancelled every Tuesday evening it sounds like it is one of the winter cuts. which BE have made networkwide and not just from NWI.
Why it has been left so late to inform you I don't know.
When did you book it?
Why it has been left so late to inform you I don't know.
When did you book it?
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Sorry niknak, I possibly didn't explain myself clearly.
Having spoken with their Customer Relations team myself in the past, it was explained to me that when a flight is cancelled in advance (as indicated by chrism20), then there's a contact list of passengers booked on the cancelled flight and an email is immediately sent to advise of the cancellation and the options available for rebooking/refunding.
As chrism20 has indicated, if this didn't happen on this occasion then I cannot understand why. Had you changed email addresses etc etc or could your PC have seen the inbound email as spam and put it in your junk mailbox? Just thinking of possible issues that might offer some sort of explanation. Who knows but I'm sure that the flight was not 'cancelled' the day before....just that lines of communication to you didn't work as they should have.
Having spoken with their Customer Relations team myself in the past, it was explained to me that when a flight is cancelled in advance (as indicated by chrism20), then there's a contact list of passengers booked on the cancelled flight and an email is immediately sent to advise of the cancellation and the options available for rebooking/refunding.
As chrism20 has indicated, if this didn't happen on this occasion then I cannot understand why. Had you changed email addresses etc etc or could your PC have seen the inbound email as spam and put it in your junk mailbox? Just thinking of possible issues that might offer some sort of explanation. Who knows but I'm sure that the flight was not 'cancelled' the day before....just that lines of communication to you didn't work as they should have.
Last edited by JobsaGoodun; 9th Feb 2008 at 13:23.
Join Date: May 2007
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Flybe Lba Base
Hi exeside,
when do you expect / foresee the Flybe-Bridgepoint deal you mentioned on the Eastern thread to be concluded?
Regards,
Leeds App.
"LBA-ABZ would return once the base deal with Bridgepoint is concluded. MD wants Eastern out."
when do you expect / foresee the Flybe-Bridgepoint deal you mentioned on the Eastern thread to be concluded?
Regards,
Leeds App.
"LBA-ABZ would return once the base deal with Bridgepoint is concluded. MD wants Eastern out."
PPRuNe Knight in Shining Armour
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For those interested in the "new" bases, there is a supplimentary bid out for permanent bases in INV NCL and ABZ from Nov '08. The a/c will be remotely rostered for the summer (E145/Q400 for INV; Q400 for NCL and E195 for ABZ).
Get moving though, offer ends 29th Feb!!!
Get moving though, offer ends 29th Feb!!!
Join Date: Aug 1999
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New 195s?
Anyone know when the next 195 is due for delivery; the last one ('FBEI, LN 143), was delivery early last month and the next is No. 157; at Embraer's production rate, that should be fairly imminent?
Any idea of subsequent delivery dates and how many more are due this year?
Any idea of subsequent delivery dates and how many more are due this year?