Rimvydas Vastakas
As I have said in earlier posts, I do not recall dealing with this company myself and have no relationship with it.
As you are not based in the UK, I hope the following is helpful.
I am afraid that the UK police are unlikely to be interested in pursuing this unless you can provide proof of intent to defraud, not just incompetence.
The process of doing that is complex and very time consuming. Don't ask me how I know!
If you want to pursue this, or any other, company for a trading dispute of this type, your best bet is Trading Standards in the company's local area.
I believe that the appropriate office for Proviation is Luton:
Luton Borough Council Trading Standards Service
Clemitson House
14 Upper George Street
Luton
LU1 2RP
Tel: 01582 54 72 62
Minicom: 08451 28 13 84
Email:
[email protected]
You will need to provide full details of what has happened together with supporting documentation such as your order, their acknowledgement, proof that you have paid and any subsequent correspondence.
I hope this helps.